Library Service Analysis & Recommendations

Transcription

1 Library Service Analysis & Recommendations Butte County Library October 27, 2015 Melanie Lightbody, Library Director Sarah Vantrease, Assistant Director

2 Butte County Library est. 1913

3 Butte County Library est. 1913

4 Compression of Services in Chico Chico Branch Busier per Hour after July 1, % 15% -10% -13% -24% Hours Visits per Hour Circulation per Hour Overall Visits Overall Circulation -24% 20% 15% -10% -13%

5 Service Analysis Components Review of current branch hours and staff schedules Library use metrics at each branch library Library use metrics for the Butte County Library system and peer libraries Information about peer library funding sources Number of visitors coming and leaving per hour at each branch Number of users of each branch during each hour of the day Staff desk audit, tracking work duties of every staff member Circulation statistics, including number of items checked in & out per hour Library program attendance Use of extra help staff Survey of all staff (regular and extra help) Spring 2015 Community Survey

6 Very High Use of the Library 108,350 library users 35% since ,000,000 library materials borrowed last year an average of three times per item

7 Very High Use of the Library Program attendance increased by a third last year Baby, Toddler & Preschool School-Age/Teen All Adults 35% since ,000 public computer & wifi sessions 648,421 visits 3 per capita

8 Areas of Need Need for high-impact library services Library hours not aligned with community needs Lack of technological efficiencies Insufficient regular help; high usage of extra help

9 Martha Dunbar Bequest Local woman leaves money to Butte County Library in will OROVILLE, CA--Duo ex facilisi singulis, vix ut elit, ei dolor nostrud sit. Tollit feugiat tacimates cum ea. Duo nisl brute ad. Dicta his ut. Commodo singulis petentium in per, in aeque appareat qui. Amet labore splendide ne pro, nisl libris ad eum. vidisse referrentur at qui, in sea eius aliquip an legendos omnium at est, delectus pri sint rebum patrioque in. Vim dolorem ea, nihil utamur at duo, iudico ea sit. Eam invidunt tacimates ei, nam aliquip reprimique no, sumo aeterno mel cu. Eos mundi blandit id. Eos ignota ne, epicurei praesent per ex. Sea persequeris in dolor pericula te quem tale ei

10 Recommendation One Improve community access to the library through adjusting service hours Chico Branch Busiest on Tuesdays 0 Tuesday Wednesday Thursday Friday Saturday Sunday Visitors Circulation

11 Recommendation One Improve community access to the library through adjusting service hours. Chico Current schedule New schedule Tuesday 11 am 7 pm Wednesday 11 am 7 pm Thursday 10 am - 7 pm Friday 10 am 5 pm Saturday 9 am 5 pm Sunday 1 pm 5 pm Tuesday 10 am 7 pm Thursday 11 am 7 pm

12 Recommendation One Improve community access to the library through adjusting service hours. Gridley Current schedule New schedule Tuesday 12 pm 6 pm Wednesday 12 pm 6 pm Thursday 10 am 4 pm Friday 10 am 4 pm Saturday 10 am 4 pm Sunday 1 pm 5 pm Thursday 10 am 5 pm Friday 10 am 5 pm

13 Recommendation One Improve community access to the library through adjusting service hours Oroville Branch busiest on Tuesdays and Wednesdays Tuesday Wednesday Thursday Friday Saturday Sunday Visitors Circulation

14 Recommendation One Improve community access to the library through adjusting service hours. Oroville Current schedule New schedule Tuesday 11 am 6 pm Wednesday 11 am 6 pm Thursday 10 am 5 pm Friday 10 am 5 pm Saturday 10 am 5 pm Sunday 1 pm 5 pm Tuesday 10 am 6 pm Wed. 10 am 6 pm

15 Recommendation One Improve community access to the library through adjusting service hours. Paradise Current schedule New schedule Tuesday 11 am 6 pm Wednesday 11 am 6 pm Thursday 10 am 5 pm Friday 10 am 5 pm Saturday 10 am 5 pm Sunday 1 pm 5 pm Tuesday 11 am 7 pm Wed. 11 am 7 pm

16 Recommendation One Improve community access to the library through adjusting service hours. Budgetary Impact: $0

17 Recommendation Two Miscellaneous efficiency improvements. Fiscal Year Cost: $14,080 Ongoing Cost per year: $13,530 Increase Office Specialist hours Implement When-to-Work staff scheduling Implement SMS/Text notifications Install ILS (library system software) enhancements Add coin-op public printing release

18 Recommendations Three & Four Implement modern library automation and self-service technology, using RFID (radio frequency identification).

19 Recommendations Three & Four Implement modern library automation and self-service technology, using RFID (radio frequency identification).

20 Recommendations Three & Four Implement modern library automation and self-service technology, using RFID (radio frequency identification).

21 Recommendations Three & Four Implement modern library automation and self-service technology, using RFID (radio frequency identification). 120, ,000 80,000 60,000 40,000 20,000 Annual library circulation (check-in & check-out) per Full-Time Employee 106,225 55,182 20,904 0 Chico Gridley, Oroville & Paradise Biggs & Durham

22 Recommendations Three & Four Implement modern library automation and self-service technology, using RFID (radio frequency identification). Recommendation Three One-Time Cost: $414,803 Ongoing Cost: $23,361 Recommendation Four One-Time Cost: $238,445 Ongoing Cost: $20,236

23 Recommendations Three & Four Implement modern library automation and self-service technology, using RFID (radio frequency identification). Potential Fiscal Savings: TBD 78% of CA libraries using RFID have seen cost stabilization or reduction of costs after full RFID implementation

24 Recommendation Five Immediately add weekday morning hours at the Chico Branch. Recommendation Five Cost: $47,344 Chico Current schedule New schedule Tuesday 11 am 7 pm Wednesday 10 am - 7 pm Thursday 10 am - 7 pm Friday 10 am - 5 pm Saturday 9 am 5 pm Tuesday 9 am 7 pm Wed. 9 am 7 pm Thursday 9 am 7 pm Friday 9 am 5 pm Sunday 1 pm 5 pm

25 Thank You!