Mobility Plus News DEAR MOBILITY PLUS CUSTOMER, FALL / WINTER 2017

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1 FALL / WINTER 2017 Mobility Plus News DEAR MOBILITY PLUS CUSTOMER, We are fortunate to live in a part of the world where nature has one last fling before settling down for a long winter s nap. Days are shorter and temperatures have become crisp. Although nature may slow down, Mobility Plus is continuing to look at opportunities to make travelling easier. We have been testing a mobile app that will allow our clients to book, confirm and cancel their trips and hope to launch it early next year. In the near future, the app will also track your vehicle, so you know exactly where it is and how long it will take to arrive at your location. For those of you who are apprehensive about new technology, or just need to practice, we will have a tutorial video available on yrt.ca. As well, York Region Transit has built a Travel Training Centre at 55 Orlando Avenue, the Operations, Maintenance and Storage Facility. The Centre will help customers learn how to travel independently on public transit. Seniors, newcomers, students and people with disabilities can book an appointment with a travel trainer to learn how to trip plan, pay a fare, board a bus and familiarize themselves with transit. In closing, we want to remind our clients that safety is our number one priority. Passengers are to always be escorted, secured and driven safely in our vehicles. If you have any concerns about riding on our system, please let us know as soon as possible. Your feedback helps us ensure you are always provided with the safety you are entitled to on Mobility Plus. Sharon Doyle Manager, Mobility Plus York Region Transit

2 ON-DEMAND SERVICE For spontaneous travel during off-peak times, try our On-Demand ( Dial-a-Ride ) service. As part of the YRT Family of Services, On-Demand service is available for customers who wish to travel during off-peak times or in low-demand transit areas. Service is provided by a YRT-marked vehicle. Rides are booked at least 60 minutes in advance of the trip, and regular YRT fares apply. Call now to book your trip or to learn more about the services available. You can also visit yrt.ca / DAR for more information. On-Demand Routes: > > Aurora and Oak Ridges > > Bristol ( Newmarket ) > > Gorham-Eagle ( Newmarket ) > > Holland Landing > > King Local > > Markham Local > > Mount Albert > > North ( East Gwillimbury and Georgina ) > > Stouffville > > Sutton-Pefferlaw > > Unionville Local > > Woodbridge

3 TTC LINE 1 SUBWAY EXTENSION On December 17, 2017, the TTC Line 1 Subway Extension will be open for service! Six new stations will be opening along the extension and three will be located in York Region. A number of routes in Vaughan will be restructured to connect with the new subway stations and adjacent bus terminals. YRT will also be assuming three TTC contracted routes currently operating in Vaughan. For more information about the subway extension in York Region, visit yrt.ca / subway North A LEGEND Ansley Grove züm B F B züm 501A züm 501C züm VAUGHAN 165F TTC Line 1 extension Highway 7 West Weston Weston 20 Vaughan Vaughan Metropolitan Metropolitan Centre Centre Finch West Creditstone Highway 407 Pioneer Village York University Downsview Park TORONTO 105 Sheppard West New Subway Station Vaughan Metropolitan Centre ( VMC) Highway 407 Pioneer Village York University Finch West Downsview Park Location Highway 7 and Millway Avenue Highway 407 and Jane Street North West Gate and Steeles Avenue York Boulevard and Ian McDonald Boulevard Keele Street and Finch Avenue West South of Sheppard Avenue West, adjacent to the new Downsview Park GO Station All new stations and terminals will be fully accessible.

4 VULNERABLE PERSON REGISTRY The Vulnerable Person Registry allows an improved police response to vulnerable people who may require emergency assistance due to their condition. It expedites the process of locating and assisting vulnerable residents or frequent visitors to York Region by making essential personal information readily available to responding officers. In the event a vulnerable person requires police assistance, their physical description, medical history, areas he or she frequents, triggers and de-escalation techniques will be provided to officers responding to the call. In order to be eligible for the Vulnerable Person Registry, the vulnerable person must also: > > Reside, attend school, work or otherwise regularly visit York Region > > Provide confirmation of identity and authenticity of the personal information provided For individuals interested in applying to the Registry, visit yrp.ca

5 CONTACT CENTRE HOURS With Mobility Plus advanced technology, the Contact Centre hours have changed to 7 a.m. to 7 p.m., Monday to Sunday and closed on statutory holidays. Customers travelling between 5 a.m. and 7 a.m., 7 p.m. and 11:30 p.m., and on statutory holidays needing assistance may call the Traveller s Hotline at Customers travelling between 11:30 p.m. and 3 a.m. may call the afterhours line at ext Below are the various other tools customers can use to book, cancel or confirm trips: > > Web-based booking Visit yrt.ca / mponlinebooking > > Interactive voice response ( IVR ) Call > > Call-out feature Receive a call of your scheduled pick-up time one to two hours prior to travelling. Call us to get set up with this feature. > > Ride On-Demand mobile app ( coming soon ) Manage your trips through your smartphone. These tools allow you to quickly and easily manage your Mobility Plus trips, without having to wait in the Contact Centre queue. Please feel free to call our Contact Centre to assist you with using these tools. New Mobility Plus mobile app Ride OnDemand COMING SOON Ride OnDemand will allow you to book,review and cancel trips through an account you create on your mobile device. Additional features: > Request same day bookings > Receive the driver s estimated arrival time Available soon for free on ios and Android mobile devices.

6 WINTER TRAVELLING TIPS With winter just around the corner, please follow these helpful tips to ensure your Mobility Plus trip runs safely and smoothly: > Please be prepared for delays during a storm > > Please ensure your driveway, steps and walkway are clear of ice and snow to allow the driver to provide door-to-door service > Please cancel your trip during a bad storm if you do not need to go out Local: Toll free: TTY local: TTY toll free: Visit us online at: yrt.ca Mobility Plus News IN THIS FALL / WINTER 2017 ISSUE: > On-Demand Service > Subway Extension Opening > Vulnerable Person Registry YORK REGION TRANSIT MOBILITY PLUS 55 Orlando Avenue, 2 nd floor Richmond Hill, ON L4B 0B4 Keep our planet clean. Please recycle after use.