GENERAL CATERING CASH WITHDRAWAL / ATM BBC CHRISTMAS CELEBRATIONS EVENT CLOTHING MEALS - KEY EVENT STAFF AND

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2 CONTENTS WELCOME... 4 INTRODUCTION... 5 VENUE LEE VALLEY VELOPARK... 5 SCHEDULE... 7 COMMISSAIRES... 8 BRITISH CYCLING EVENTS... 8 TICKETS... 9 ACCREDITATION... 9 TEAM ACCOMMODATION & MEALS PAYMENTS MEDIA ACCREDITATIONS / CENTRE OFFICIAL MEETINGS RIDER NUMBERS TEAM PARKING TRACK CENTRE TEAM PENS ACCESS TO SEATING FOR TEAM PERSONNEL DOPING CONTROL SPORTS PRESENTATION RIDER SAFETY BIKE SHOPS RIDER ICE BATHS TEAM PERFORMANCE ANALYSTS TEAM CHANGING ROOMS TEAM OFFICIAL TRAINING SCHEDULE TEAM MEDICAL TEAM PRIZE MONEY PAYMENTS VENUE EVACUATION TEAM MEALS OFFICIAL HOTEL ACCREDITED EVENT TRANSPORT PARKING AT LEE VALLEY VELOPARK SECURITY LOST PROPERTY LOST/FOUND CHILDREN... 21

3 3 GENERAL CATERING CASH WITHDRAWAL / ATM BBC CHRISTMAS CELEBRATIONS EVENT CLOTHING MEALS - KEY EVENT STAFF AND VOLUNTEERS EVENT STAFF EXPENSES EVENT RADIOS VENUE CONTROL CENTRE (VCC) PUBLIC TRANSPORT SUSTAINABLE EVENT ONLINE INFORMATION UK Sport Lee Valley VeloPark DISCOVER LONDON MANY THANKS

4 4 WELCOME On behalf of British Cycling, UK Sport and Lee Valley Regional Park Authority, I m delighted to welcome you to the TISSOT UCI Track Cycling World Cup here in London. This event marks a welcome return to one of our sport s most iconic venues. Records have been broken, titles have been won and history has been made on these boards, and with Tokyo 2020 firmly in focus - this weekend represents a great opportunity for us all to enjoy yet more world-class competition at this venue. What s more, the event is also a historic one for track cycling and for British sport. For the first time at a TISSOT UCI Track Cycling World Cup, para-cycling events will run as part of this weekend s schedule. It is truly fitting that this milestone event takes place in the venue which was part of the most successful Paralympic Games in history, London The inclusion of para-cycling is a big step forward for the sport, and will be complemented when next year s UCI Road Cycling World Championships in Yorkshire include a para-cycling race for the first time in the event s history. Being at the forefront of this progress is something which we at British Cycling are extremely proud of, and I m sure we re all looking forward to seeing history being made on this track this weekend. Another thing that London 2012 and therefore this venue was synonymous with was the incredible contribution of volunteers, or Games Makers, which was acknowledged and appreciated the world over as a contributing factor to the fantastic success of those Olympic and Paralympic Games. At British Cycling, we simply couldn t function without volunteers. From the grassroots of our sport coaches, ride leaders, commissaires, event organisers and those who perform any number of other roles to staging some of world cycling s biggest events, our sport would grind to a halt were it not for their contribution. With this in mind, and in anticipation of another fantastic event, I would like to extend our thanks to everyone involved with staging this TISSOT UCI Track Cycling World Cup. I wish everyone a successful competition and an enjoyable time in London. Jonathan Rigby Commercial Director British Cycling

5 5 INTRODUCTION The purpose of this Event Manual is to ensure you are fully prepared for the 2018 TISSOT UCI Track Cycling World Cup in London, so please read the following information pages thoroughly. There is also information on the official website EVENT INFORMATION Website: and use the hashtag #TissotUCITrackWC Facebook: VENUE LEE VALLEY VELOPARK The 2018 TISSOT UCI Track Cycling World Cup London is to be hosted in the Velodrome at Lee Valey VeloPark. Lee Valley VeloPark is situated in the north of the Queen Elizabeth Olympic Park in Stratford, London. Lee Valley VeloPark Abercrombie Road Queen Elizabeth Olympic Park London E20 3AB United Kingdom T: E: W: visitleevalley.org.uk/velopark More detailed directions to the venue can be found under the spectator information section on the event website

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7 SCHEDULE Please note that the schedule has been structured to allow more spectators the opportunity to see the racing across the weekend and to create the best atmosphere possible for the finals on each day. Friday, Saturday and Sunday are split into separate ticketed sessions so during the gap between the day session and finals, the velodrome will be closed and cleared of spectators. Doors open 60 minutes before each session of competition (45 minutes on Sunday afternoon). Spectators will leave the velodrome immediately at the end of each session. Warm up periods before and between sessions are 2 hours in duration. Where the session gap is less than 2 hours then the track will be opened up once all spectators from the previous session have left. This will be approximately 20 minutes after completion of the session. Your co-operation in this respect is appreciated 7

8 8 COMMISSAIRES Commissaire President (World Cup) Hans-Chr. Lykkegaard DEN Commissaire President (Paracycling) Willi Tarran GBR Starter Svetlana Denisenko RUS Judge Referee Adrien Levesque CAN Secretary Louise Jones GBR Panel Member Catherine Gastou FRA Track Commissaires (All GBR) Commissaires Manual Time Keepers Results Manager Derny Driver Trevor Reade Commissaire Adjoint Gisela Bradbury Peter Deary Rob Finegan Julia Gilbert Kathy Gilchrist Neil Lawford Diane Marshall Vern McClelland Patrick Nestor Philip Pollard Alan Sanders Alan Sheldon Willi Tarran Peter Bayliss Lesley Donington Scott Taylor Philip (Pip) Taylor CADF Doping Control Declan Byrne IRL Dierk Brandewinder GER Philippe Queroue FRA BRITISH CYCLING EVENTS Competition Manager Event Manager Event Director Martin Bridgwood Beckie Kershaw Phil Heselwood

9 9 TICKETS The venue is expected to be busy during the event with tickets for session four already sold out. All tickets are sold through Ticketmaster. More information regarding ticket prices and remaining availability is available at: ACCREDITATION The venue will be fully accredited from 08:00 on Wednesday 12 December. A photo accreditation system has been implemented so please ensure that you collect your accreditation as soon as you arrive at the velodrome this is required for access to all parts of the venue. Please note that payments must be completed before team accreditation will be released, so please ensure you allow sufficient time for this process. Accreditations are provided with a lanyard and must be worn and visible whenever you pass through accreditation controls. Team accreditations can be collected from 08:00 on Tuesday 11 December, from the Permanence located on the ground floor (it will be clearly signposted). Due to the implementation of photos on all accreditation passes please allow extra time for collection should there be a need for additional accreditation to be printed. In order for us to process and prepare your teams accreditations in advance of your arrival, we ask team managers to please contact us at accreditation@britishcycling.org.uk as soon as possible, so you are not delayed in entering the venue upon your arrival. Other accreditations, including staff/volunteers/contractors are also available on arrival at the venue from 08:00 Tuesday 11 December from the Permanence. Volunteers are to collect accreditation on arrival to their first shift, or at volunteer training on Sunday 9 December. You are responsible for the safe keeping of your accreditation. If your pass is lost or stolen, please inform the Permanence immediately. There will be a 50 charge for replacing accreditation. Any abuse of the system such as passing your accreditation to another person will be reported to the UCI and the LOC and your will be withdrawn. PERMENANCE OPENING TIMES Tuesday 11 December - 08:00 18:00 Wednesday 12 December 09:00 18:00 Thursday 13 December 09:00 19:00 Friday 14 December 08:30 20:00 Saturday 15 December 09:30 19:00 Sunday 16 December 07:30 15:30 ACCREDITATION ZONES Accreditation access zones are defined as follows:

10 10 Accreditation Zone Operational Space 2 Media Centre 3 Competition Zone - Infield 4 Competition Zone - Track 6 Performance Analysis 7 Media Tribunes All Zones Please respect these designations and wear your accreditation at all times when moving around the venue. Stewards and security personnel have been instructed to maintain access controls which allow the best conditions for people to do their jobs, keep equipment and personnel safe. Any abuse towards stewards will not be tolerated and all incidents will be reported immediately to the LOC and the UCI. If you feel that you do not have clearance for a zone which is necessary for your work please contact the Permanence. All accreditations grant you access to the spectator concourse but not to the seats. The event is sold out for some sessions therefore paying spectators have priority for seating and a steward will ask people without tickets to make way for spectators. Please also note that venue procedures dictate that spectators are not allowed to watch from the corridor areas and people will be kindly asked to move back to their seats from these areas. Please be mindful that many of the event personnel you will encounter at the Lee Valley Velolpark are volunteers, so please treat them with courtesy as without them the event would not be able to happen. TEAM ACCOMMODATION & MEALS PAYMENTS Corporate & Sporting Events (CSE) will be present in the Permanence to collect accommodation and meal payments from teams that have booked with them as follows: Tuesday 11 December 08:00-18:30 (full accreditation starts 08:00 on Wednesday 12) Wednesday 12 December 08:00-18:30 Thursday 13 December 08:30 16:00 IMPORTANT: Team accreditation will not be released until all payments are made. Access to the track centre and team pit areas is not possible unless accreditation is displayed. MEDIA ACCREDITATIONS / CENTRE Media accreditation is now closed. For any event media enquiries please contact Thomas Turner. Media accreditations can be collected from the Media Centre from 16:30 on Thursday 13 December. Photography bibs for access to the track apron will be distributed by the Media Manager from the media centre on the ground floor in conjunction with the Media Centre opening hours, which have been communicated to all accredited media by .

11 11 The media centre and associated provisions are for accredited media use only. Team staff without media accreditation are not permitted to work in the media areas. OFFICIAL MEETINGS CONFIRMATION OF STARTERS Thursday 13 December - 09:30 until 11:30 Confirmation of starters will take place at Lee Valley VeloPark in the commissaires room, please follow the signage from venue main reception or track centre. Team managers must confirm all starters, present all licences and provide a sample of team kit. COMMISSAIRES MEETING Thursday 13 December 14:00 The commissaires meeting will take place in the commissaires room. TEAM MANAGERS MEETING Thursday 13 December 15:30 The team managers meeting, in the presence of the organisation team and commissaires, will take place in the Timber Lodge, a few minutes walk from the Lee Valley VeloPark. Due to the high number of teams entered, we request that a maximum representation of two people per team attend the meeting. The Team Managers Meeting will be signposted from the venue main reception. Attendance is required by: UCI Technical Delegate UCI Commissaires Chief Commissaire Adjoint Team Managers UCI Doping Control Officer Event Director Competition Manager Hotels Manager Event Manager Race Doctor RIDER NUMBERS Rider numbers will be distributed on Thursday 13 December at the conclusion of the team managers meeting. Please note rider numbers are not washable; therefore please ensure that numbers are removed before skin suits are washed.

12 12 TEAM PARKING Teams will be met by the Team Cabin Coordinator on arrival at the car park entrance and will be directed to their allocated parking area and team cabin. Each team will be issued with one parking pass. These must be displayed to gain access to the team parking area. Lost passes will not be replaced. Car parking passes will be distributed by the Team Cabin Coordinator. TEAM MAINTENANCE AND STORAGE AREAS (CONTAINERS) Storage containers are allocated to teams according to the numbers of riders entered. These are located in the venue car park. Each container is provided with power and lighting. Access to containers will be from 12:00 midday Monday 10 th December unless otherwise arranged with the competition manager. The team container area is covered by a security guard 24 hours a day until Monday 17 th December at 12:00 midday. The Team Cabin Coordinator will meet each team on arrival and show you to your allocated container. It is important that teams only use the containers allocated to them. Due to the numbers of teams entered and space limitations it will be necessary for some smaller teams to share containers. Power to containers will be turned off overnight - containers need to be clear by 12:00 on Monday 17 th December for removal. For all teams who booked their accommodation and transport package via CSE, the cabin coordinator will require your assistance loading all bikes and equipment onto the CSE vehicles once competition has finished on Sunday 16 th December. The bikes and equipment will be stored at the airport hotel overnight ready to be collected by teams the following day for all departing flights. A deposit of 100 GBP/ 100 euro for the keys will be taken onsite. Please ensure you sign your key back in at the end of the event. Lost/unreturned keys will be charged at GBP. TRACK CENTRE TEAM PENS Track centre pens will be available from Tuesday 11 December at 08:00. There is no access to track centre on Monday 10 December, unless a team has booked unofficial training through the Competition Manager. Any teams who have unofficial training on Monday 10 December will have to remove all equipment from track centre following their unofficial training session. Team pens are allocated in the track centre, taking into account the size of each team. There is a large number of people track centre and space is limited so please keep to your allocated area. To ensure the track centre can be cleared quickly and safely in an emergency please ensure equipment does not excessively narrow or block walkways. Each pen will be provided with two 3 pin sockets providing approximately 13amps, enough to charge a phone/run a laptop. Please do not plug extension leads or kettles, coffee machines or fan heaters into this socket, as they use high power consumption and may cause the supply to fail. Teams that repeatedly ignore this advice will not have connections restored if broken.

13 ACCESS TO SEATING FOR TEAM PERSONNEL Rider accreditation will allow access to the concourse. A small number of seats for athletes and team officials are available in following seats: Session: Reserved Athlete Seating: Session 1- Friday AM Gangway 207 Row 13 Seats Row 14 Seats Row 15 Seats Session 2 - Friday PM Gangway 121 Row 8 Seats Row 9 Seats Session 3 - Saturday AM Gangway 206 Row 13 Seats Row 14 Seats Row 15 Seats Row 16 Seats Row 17 Seats Row 18 Seats Session 4 - Saturday PM Gangway 220 Row 12 Seats Row 13 Seats Row 14 Seats Row 15 Seats Session 5 - Sunday AM Gangway 119 Row 8 Seats Row 9 Seats Session 6 - Sunday PM Gangway 220 Row 12 Seats Row 13 Seats Row 14 Seats Row 15 Seats Event accreditation must be worn by any rider or team official using these seats. No other seating is available. All athletes and team officials must wear their accreditation to access these seats and the spectator concourse. 13 DOPING CONTROL Anti-doping tests will be carried out by the UCI Doping Control Officers appointed and in accordance with the UCI and CADF regulations. The doping control suite is located just off track centre, under corner 4 by the track centre toilets and will be signposted from the finish line. Riders are reminded that it is their responsibility to report for doping control. UKAD (United Kingdom Anti-Doping) website Anti-doping hotline telephone:

14 SPORTS PRESENTATION As typical of major track cycling events in the UK, the organisation has invested in sports presentation to create a show that entertains and educates spectators. As part of the countdown to the start of racing before each finals session, athletes will be asked to end their warm-up period 10 minutes before the start of competition. Athletes may also be approached during the official training days by a videographer wishing to film content for the big screen. Your cooperation in arranging a suitable time to do this is greatly appreciated. RIDER SAFETY Riders must wear a helmet at all times whilst on the track. The use of personal stereo or Go-Pro camera equipment whilst riding on the track is forbidden. Road bikes are not allowed on the track or the track apron safety zone. Do not ride your bike indoors at Lee Valley VeloPark. Whilst out on the roads remember vehicles drive on the left hand side in the UK and after dark you will require a front and back light fitted to your bike. Red traffic signal lights mean stop. Ensure you adhere to all road signs and do not ride on the footway - this is illegal and may result in a fine. The rules of road for cyclists in the UK are explained here 82/overview-59-to BIKE SHOPS Evans Cycles - +44(0) High Holborn, London, WC1V 7AA Brick Lane Bikes (BLB) - +44(0) Bethnal Green Rd, London, E2 6DG Halfords - +44(0) Anchor House, Mile End Road, London, E1 4UJ RIDER ICE BATHS A small changing area is allocated for ice baths (see venue map). It is the responsibility of the teams to supply the ice baths. This area will be unisex and athletes should dress accordingly. The organisers will not supply ice baths but will be able to supply the ice required. Please inform the Team Liaison Manager Kathryn McClelland - on arrival that you wish to use the ice bath area, so that preparations can be made. Please note that ice is not stored on site and so will not be available immediately after the request. It is very important not to empty ice baths into the shower drains as the volume of water causes the drainage to flood.

15 15 TEAM PERFORMANCE ANALYSTS A slightly raised area for Performance Analysts is provided on the home straight. Availability is limited and positions will be allocated to booked teams first. A wired connection will be available from the performance analysis position to the team pens. Teams are not permitted to run their own wireless networks without prior authorisation as they can interfere with the track centre wireless provided to teams. TEAM CHANGING ROOMS There are male and female changing rooms and shower facilities available at Lee Valley VeloPark on the ground floor (see venue map). If teams require further information whilst in track centre they should contact the Team Liaison Manager - Kathryn McClelland. TEAM OFFICIAL TRAINING SCHEDULE The track will be available for official team training on Tuesday 11 December until Thursday 13 December. There is no official training on Monday 10 December whilst the area is in construction. Teams may request unofficial training for Sunday 9 th December and Monday 10 December. Any requests should be made to the Competition Manager, are subject to availability and will be chargeable by the venue. Any teams participating in unofficial training will be required to remove all equipment from the track centre after their training session. Unofficial Training Sessions will be coach led and not supervised by Commissaires. Therefore please ensure you co-operate together fully. The schedule for Official Training will be available on the UCI website and will also be available to teams upon their arrival. It will also be available at the Permanence and on display at the team hotels. During competition, on Friday and on Saturday, the track will open two hours before qualifying sessions; the first hour is open to riders not competing on that day, while the second hour is open to riders competing on that day only.. On Sunday, there will be only 1 hour for riders competing in the upcoming session to warm up. For the finals sessions where there is less than 2 hours between sessions the track will reopen once spectators have cleared the arena. All training and warm-up sessions are under the control of the UCI Technical Delegate and appointed commissaires. Training behind dernys or motorbikes will not be permitted. TEAM MEDICAL A team of doctors, paramedics, emergency nurse practitioners will be present throughout official training and competition. The team will be based in the track centre during official training and racing. The medical team will also have the exclusive use of a medical room near to the athlete changing rooms. The medical team will also be available to treat riders, team officials and race personnel in this room before and after racing.

16 16 The event medical team will be available at the following times: Tuesday 11th December 09:00-19:30 Wednesday 12th December 09:00-19:30 Thursday 13th December 09:00-22:30 Friday 14th December 09:00-22:30 Saturday 15th December 09:30-21:30 Sunday 16th December 07:00-18:30 Outside official training and competition times, emergency medical care is available through the national public health service. They can be contacted in an emergency by dialling 999 or 112. HOSPITALS The following Accident and Emergency departments and Urgent Care facilities are within close proximity of the velodrome (listed by proximity). Accident and Emergency Newham General Hospital (1.7 miles) Glen Road, Plaistow, London E13 8SL Tel: Homerton University Hospital (2.4 miles) Homerton Row, London, Greater London, E9 6SR Tel: Royal London Hospital (5.2 miles) Whitechapel Road, London E1 1BB Tel : St Bartholomeus Hospital (5.8 miles) W Smithfield, London EC1A 7BE Tel: Urgent care facilities Homerton University Hospital (2.4 miles) Homerton Row, London, Greater London, E9 6SR Tel: The Barkantine Practice (2.7 miles) 121 Westferry Road London Greater London E14 Emergency Department (24 Hour) Paediatrics Maternity Urgent Care Centre Emergency Department (24 Hour) Paediatrics Maternity Urgent Care Centre (Weekdays) Weekends Emergency Department (24 Hour) Major Trauma Centre Paediatrics, Maternity Hyper Acute Stroke Unit Urgent Care Centre Heart Attack Centre PPCI High Risk ACS Emergency Arrhythmia :00 Weekdays Weekends Daily

17 17 Chemists Boots (0.6 miles) The Arcade Tower Ground Floor Westfield Stratford City London E20 1EH Tel: Osbon Pharmacy (0.8 miles) 54 The Mall Stratford Shopping Centre Stratford, London E15 1XE Tel :00 Mon to Sat Sun Mon to Sat Sun An ambulance is on site to transfer very serious injuries to hospital. We ask that riders help ensure this resource is only utilised in serious circumstances by transferring athletes to hospital in their own vehicles wherever possible. There is a separate dedicated medical provision available for spectators which will include paramedics and other medically trained staff. This spectator provision will be based from the first aid room on the concourse with the lead medical team leader in event control. TEAM PRIZE MONEY PAYMENTS Prize money will be transferred using electronic transfer following the event. No prize money will be paid in cash at the event. Once the official race result is confirmed our Team Liaison Manager will collect details required for the transfer of prize money from the rider at the team pen. Please ensure riders bring the details below to the event so we are able to transfer the money quickly following the event. Europe & New Zealand: USA: Australia: IBAN BIC/Swift Code Beneficiary Name Bank Name BIC/Swift Code OR CHIPS ABA OR Fedwire Number US CHIPS ID IBAN Beneficiary Name Bank Name BIC/Swift Code OR BSB ID IBAN Beneficiary Name Bank Name

18 18 UK: Ukraine: Russia: Sort Code Account Number Beneficiary Name Bank Name IBAN BIC/ Swift Code Beneficiary Full Name Beneficiary Full Postal Address Bank Name Branch Address IBAN BIK Code 20 digit correspondent account Beneficiary Name Beneficiary Address Bank Name Branch Address INN KPP VO code Currency of account VENUE EVACUATION In the event that an evacuation of the building is required, please follow the instructions of the security and stewarding personnel. Please exit the building calmly and quickly and gather in the designated assembly points as directed by the stewards or venue staff. It is very important you do not attempt to remove equipment during an evacuation as this could obstruct and reduce the free flow of people exiting the building. TEAM ACCOMMODATION An event information board will be available in each hotel. Only teams booking through CSE will be able to use the transport services. If teams have hotel or transport queries, please speak to the CSE representative at the event welcome desk located in their team hotel. TEAM MEALS Breakfast For teams booked via CSE, a daily hot and cold buffet breakfast is included within their accommodation package and served at each hotel. Please check hotel information board for breakfast times.

19 Lunch & Dinner CSE offer a meal package for lunch and dinner to teams using their service. It is served at times to suit the training and competition schedule. This is a hot and cold buffet including a vegetarian option served at each team hotel. Please check hotel information board for meal times. For those on a meal package, packed lunches can be pre-ordered for competition days. Two days advance notice is required for pre-order. Further information will be available during the event from the CSE Accommodation and Transport welcome desk located at each hotel. Any queries about team meal packages should be referred to Anna Cox of Corporate & Sporting Events who will be located in the Permanence or contactable by mobile +44 (0) OFFICIAL HOTEL The hotel, where UCI staff and race personnel are based is: Staybridge Suites and Holiday Inn London Stratford City 10a Chestnut Plaza Westfield Stratford City Montfichet Road London E20 1GL Distance from Velodrome: 750m (approx. 12 minutes walk) Phone: +44 (0) Fax: +44 (0) Website: All guests must check out of the hotel formally and hand in their room keys at the end of their stay. All extra charges which have been allocated to the room at hotels must be settled and signed for on departure. Any costs not settled on departure will be charged to the card that is originally swiped to allow extras onto the room, so please be aware of this. HOTEL CAR PARKING There is no parking at the official hotel. Accredited transport is arranged to transfer between the hotel and the venue, we encourage these groups to use public transport to the event. ACCREDITED EVENT TRANSPORT An accredited shuttle service for teams and individuals booked through CSE will operate between the team hotels and the velodrome and operate from Tuesday 11 December Sunday 16 th December. This will run in accordance with the event timetable for team training and competition schedules, the shuttle bus timetable will be available to view on the information board in the event hotels and in the Permanence. Any problems or queries regarding team transport should be referred to John Breslin from CSE by mobile telephone number +44 (0)

20 20 Coaches will be identifiable by signage detailing the event name. PARKING AT LEE VALLEY VELOPARK Car parking on site at the Lee Valley VeloPark is not available without prior arrangement. All personnel should plan to arrive by public/event transport Parking will only be provided to team vehicles (see Team Parking section); this is limited to one vehicle per team, and will be controlled with a parking pass collected from the Team Cabin Coordinator. If you need to travel to the venue by car the closest car parking (15-minute walk) is available at: Westfield Stratford City Montfichet Road, Queen Elizabeth Olympic Park London United Kingdom E20 1EJ (For newer SAT NAV devices, we recommend that you use the postcode E20 1EJ. Older models will need to follow E15 2EE instead). For full details on parking including directions and restrictions, please visit Stratford International Station International Way, Queen Elizabeth Olympic Park Stratford, London, E20 1YY For full details on parking including directions, booking and restrictions, please visit Please note: these car parks are not controlled event, we cannot guarantee entry / space. The event cannot reimburse parking charges. SECURITY Control of personnel and spectator movement at Lee Valley VeloPark will be carried out by security personnel. Within the velodrome, security personnel will also control access to important locations including: 1. Track centre 2. Track Centre Hospitality 3. Media centre 4. Team cabin compound 5. Team Pens 6. Competition areas 7. Spectator areas

21 21 Please respect all instructions from security personnel or stewards. The locations have been agreed with the Venue Management and are in accordance with the Local Authority licence requirements. The Security Manager is responsible for security and safety issues. If you have any issues of concern on security or safety, please refer them to the nearest security guard or a member of the event management team. LOST PROPERTY Any lost property should be handed in to the nearest steward or to the Lee Valley VeloPark reception on the ground floor, where they will keep a record of any property handed in. LOST/FOUND CHILDREN Any lost children found, should be identified to the nearest steward. The steward will follow the event procedure and arrange for a PA announcement to be made. A missing child should also be reported to the nearest steward who will alert the venue control centre. GENERAL CATERING The Lee Valley VeloPark cafe is located on the concourse level and will serve hot and cold food and drinks throughout the training period. Payments will only be taken in pound sterling. On event days, additional food outlets will be open on the spectator concourse level during competition hours. Payments will only be taken in pound sterling. Please note some food outlets do not take card payments. CASH WITHDRAWAL / ATM The nearest ATM is located an eight-minute walk away at the local Sainsbury s on Celebration Avenue. There are a number of banks located in the Westfield Shopping Centre. BBC Please be aware that the BBC will be setting up their presentation studio in track centre on Saturday during the competition session break. Every effort will be made to avoid disruption to teams, but we ask for your cooperation during this time. CHRISTMAS CELEBRATIONS December is a period of Christmas festive celebration in Great Britain. Christmas is an annual commemoration of the birth of Jesus Christ and a widely observed cultural holiday in Great Britain, celebrated generally on December 25 by many people around the world.

22 Christmas is a civil holiday in Great Britain and is an integral part of the Christmas and holiday season. People in Great Britain celebrate Christmas by decorating their streets and houses with trees, lights and garlands. The Westfield Shopping Centre area near the Lee Valley VeloPark will be very busy at this time of year with shoppers and festivities including Christmas lights, food, drink and stalls. We encourage all those visiting to experience the festivities whilst in London. 22

23 23 INFORMATION FOR EVENT PERSONNEL EVENT CLOTHING If you have been allocated event clothing, please wear this at all times when you are representing the event at the TISSOT UCI Track Cycling World Cup. All personnel who are working to support the competition or are required to be in the track centre at any point are requested to wear black trousers or skirt and black footwear in conjunction with event clothing issued to them (as you are likely to be on TV). Jeans are not acceptable for any event personnel working in the track centre or public areas. Training shoes must be smart and tidy and preferably dark in colour. MEALS - KEY EVENT STAFF AND VOLUNTEERS Your team leader will inform you if you have meals allocated as part of your role and where/when they can be taken. Typically, all event staff and volunteers working over the period between 12 and 14:00 (day shift) will be entitled to a packed lunch and those working between the hours of 18:00 and 22:00 (evening shift) will be entitled to a hot meal. Your team leader will distribute your catering voucher to you if you are entitled to one. Please refer to the table below on timings and location of your allocated meals. Date Lunch Location Dinner Location Monday 10 th 12:00-13:00 Suite 3 & 4 Packed Lunch 18:00-19:00 Hot meal Suite 3 & 4 Tuesday 11 th 12:00-13:00 Suite 3 & 4 Packed Lunch 18:00-19:00 Hot meal Suite 3 & 4 Wednesday 12 th 12:00-13:00 Suite 3 & 4 Packed Lunch 18:00-19:00 Hot meal Suite 3 & 4 Thursday 13 th 12:00-13:00 Suite 3 & 4 Packed Lunch 17:30-19:00 Hot meal Suite 3 & 4 Friday 14 th 11:30-13:00 Suite 3 & 4 Packed Lunch 18:00-19:30 Hot meal Five Star Catering meal voucher Saturday 15 th 11:30-13:00 Suite 3 & 4 Packed Lunch 17:00 19:30 Hot meal Five Star Catering meal voucher Suite 3 & 4 Sunday 16 th 11:30-13:00 Suite 3 & 4 Packed lunch 17:30-19:00 Packed lunch EVENT STAFF EXPENSES No expenses will be paid on site. Previously agreed expenses can be claimed by submitting an official expense form, which will be paid post-event to the bank account detailed on the form. Please collect your form from the Permanence. EVENT RADIOS Radios will be issued from the Permanence located on the ground floor of Lee Valley VeloPark. If a radio is assigned to you, (please note not all personnel are assigned radios) it will be signed out to you. The

24 radio is then your responsibility until it is signed back in and you will be charged 50 for any loss of equipment. All personnel are reminded that they are responsible for signing radios back in each night for re-charging at the end of every day. Commissaires are requested to return their radios to the Commissaires Room for recharging overnight. Channels Radio channels in use by the organisation are: Channel 1: Event Organisation Channel 2: Commissaires Channel 3: Tissot Timing Channel 4: Sport Operations Channel 5: Hospitality Channel 6: Event Support & last mile volunteers Channel 7: Wise Security Channels 8 10 will be used as spare channels. 24 In addition, the following groups will operate their own radios and comms process: 1. Medical 2. TV production 3. The Sports Presentation Company 4. The venue cleaning and maintenance All equipment should be returned to the Permanence on the ground floor level of the between and on Sunday 16 December. VENUE CONTROL CENTRE (VCC) A Venue Control Centre (VCC) will be in operation at the event. This centre co-ordinates radio traffic at the event and makes it more efficient. The personnel in the VCC monitor all radio channels to ensure that all important issues are picked up and communicated across the event. The VCC also allows anyone on one channel to speak to someone on another channel without the need to change channel, ensuring that a consistent line of communication to all locations and personnel is maintained. The Venue Control Centre is located behind the reception desk in the velodrome and will have representatives from the organisers (British Cycling), Venue Management (Lee Valley VeloPark), Medics (Locations Medical Services Ltd) and Event Security (Wise Security Services Ltd).

25 PUBLIC TRANSPORT The area will be very busy with spectators travelling to the event so please make sure you plan your trip and allow plenty of time for your journey. All session times are subject to change so please check the latest competition schedule before you travel. Lee Valley VeloPark is situated at Abercrombie Road, Queen Elizabeth Olympic Park, London, E20 3AB. We strongly recommend travelling by public transport to Lee Valley VeloPark, allowing plenty of time to get to the venue. Please plan your journey ahead of your visit to check for any planned closures or engineering works. By Rail Nearest station/tube: Stratford/ Stratford International Lee Valley VeloPark is a 20-minute walk from both stations. Stratford station is served by: Underground: Jubilee and Central Lines Docklands Light Railway (DLR) National rail: Abellio Greater Anglia for services to Liverpool Street and Essex and East Anglia London Overground services Stratford International station is served by: Docklands Light Railway (DLR) National Rail: Southeastern High Speed 1 services to St Pancras International For the latest train travel information visit nationalrail.co.uk and tfl.gov.uk. By bus Several bus routes connect to Stratford and Queen Elizabeth Olympic Park with the key routes being: 388, 308, 339, 97 and N205 which all stop near Lee Valley VeloPark. For more information visit tfl.gov.uk. By Bike There are cycle routes connecting Lee Valley VeloPark to local residential areas as well as the cycle routes through Queen Elizabeth Olympic Park. The venue is close to Sustrans National Cycle Network Route 1 and Cycle Superhighway CS2. A limited number of bike racks are available at the venue although it is anticipated these will be in high demand during the event. Bikes are parked at the owner s risk and you will need to bring your own lock. On foot There are good pedestrian links to Lee Valley VeloPark from Westfield Stratford City, Hackney and Leyton. Download a map of the walking route to the venue here. 25

26 26 By Car There is no spectator car parking at Lee Valley VeloPark during major events so we strongly advise travelling by public transport. The closest car parks are at Westfield shopping centre and Stratford International station. A limited number of blue badge parking spaces are available outside the venue. These must be pre-booked by contacting trackworldcup@britishcycling.org.uk with your name, vehicle registration and ticket booking reference. Blue badge holders who do not pre-book a space may find that none are available on the day. By taxi Taxi companies are available all over London and there are multiple local taxi firms operating in and around Queen Elizabeth Olympic Park At Westfield. Stratford City Cars Taxi Lounge is located outside Waitrose on the Lower Ground Floor (near Car Park A.) Black taxis are available from outside Stratford Regional Station Northern Ticket Hall which is located on the Lower Ground Floor near Starbucks / Marks and Spencer s. Local Licensed cab numbers: Stratford City Cars Radio-Taxis Com Cab Dial-a-cab Call-A-cab London Black Taxis SUSTAINABLE EVENT Please do your part to help to ensure that this event has the least possible impact on the environment by: Returning your lanyard and accreditation pouch to the Permanence before you leave the velodrome on Sunday. Sharing cars where possible or even better head to the venue by bike or bus. Refilling your water bottle rather than taking a new one each time ONLINE INFORMATION TWITTER Head to the official TISSOT UCI Track Cycling World Cup London Twitter profile to follow all the latest results throughout each session. Don t forget to share your experiences of the TISSOT UCI Track Cycling World Cup London with us on and use the hashtag #TissotUCITrackWC. FACEBOOK The dedicated TISSOT UCI Track Cycling World Cup London Facebook page will be updated with news and information throughout the event.

27 27 INSTAGRAM Follow our official Instagram account and keep up to date with all of the latest action! WEBSITES The official website for the TISSOT UCI Track Cycling World Cup London is and will be continually updated throughout the course of the event. All the latest results and information will also available through the British Cycling website: Information relating to the TISSOT UCI Track Cycling World Cup London and the rest of the 2018/19 series is available on the UCI website: For information about cycling from grass roots to the Great Britain Cycling Team please visit: A media representative for British Cycling will be on site throughout the event. UK Sport It is fantastic to be able to welcome you to the TISSOT UCI Track Cycling World Cup taking place at one of the London 2012 legacy venues. UK Sport is proud to use National Lottery funding to help bring the biggest and best sporting events to the UK, they play an important role in boosting the local economy, supporting homegrown talent and giving fans the chance to see the best in the world compete. By hosting world-class sporting events like this, we can inspire the nation and by being part of the event, you are testament to this. For more information on world-class sports events taking place across the UK, please visit: Lee Valley VeloPark Lee Valley VeloPark in Queen Elizabeth Olympic Park is the only venue in the world that offers the four Olympic cycling disciplines in one place, hosting activities and programmes for absolute beginners to elite riders. The venue is made up of the velodrome, which was used at the London 2012 Olympic and Paralympic Games, a remodelled Olympic BMX track, miles of challenging mountain bike trails and a one mile floodlit road circuit. Lee Valley VeloPark is the only centre to have secured cycling s three major events: Olympics, World Championships and for Birmingham 2022 will host the Commonwealth Games track cycling competition. Since opening in March 2014, Lee Valley VeloPark has attracted more than 3.2 million visits. The venue offers a mix of activities with the vast bulk of time given over public sessions for riders of all abilities, giving people an opportunity to ride where the world s best cyclists compete. There are also

28 28 corporate and community events, private hires, leagues, balance bike sessions for toddlers, an indoor VeloStudio and activities for school groups. We hope to see you back here riding one of the circuits! DISCOVER LONDON Check out visitlondon.com, your official city guide to London, which is packed full of information on things to do in the capital. Discover what s on, learn more about London attractions and sightseeing, and find shows, tours, restaurants and hotels. Eating and drinking From Michelin-starred restaurants, trendy pop-ups and eclectic cafes, to quirky bars, traditional pubs and speakeasies, make sure you plan ahead by checking out London s restaurant and bar scene. Enjoy a curry on Brick Lane, visit the latest burger hotspot in Soho or indulge in a sedate afternoon tea at one of London s classic venues - there s always a treat in store. Explore and sight-see Soak up some culture at the numerous free museums and galleries, including the British Museum, the National Gallery, the National History Museum and Tate Modern. Take in the views from the Coca-Cola London Eye or uncover the gruesome history of the Tower of London or take the perfect picture of Buckingham Palace. Alternatively go local and explore nearby areas such as east London neighbourhoods Stratford, Hoxton and Shoreditch. For information about London please visit MANY THANKS.. The 2018 TISSOT UCI Track Cycling World Cup London is the product of the hard work and endeavour of too many people to name individually here. On behalf of the Local Organising Committee of the event we would like to extend our heartfelt thanks to all of the sponsors, contractors, suppliers and companies without whom this event would not have been possible. A special mention to the all the volunteers who are giving their time and effort to make this event a success. Thank you.