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2 April 2012 In this issue... A Monthly Publication for the Team Members of Gila River Casinos. CEO s Message Team Member Recognition Day Vee Quiva Goes Mardi Gras Strong Support from Grave Yard Shift The Meaning of Life Team Member Spotlight Mul-Chu-Tha Community Corner Exellence Award Winners Inspired By Photo hunt

3 MESSAGE FROM THE CEO JOHN J. JAMES Team Members, The month of March has seen a number of excellent opportunities for Team Members of Gila River Casinos to show their spirit of volunteerism. I am glad to see how many have seized these opportunities and participated in giving back to the community in which we all work and live. Over the past month, our Team Members have helped provide meals to those in need at St. Vincent de Paul and participated in walks to bring awareness to muscular dystrophy and kidney disease. At St. Vincent de Paul, our Team Members provided over 700 meals to those in need. Team Members from Wild Horse Pass, Lone Butte and Vee Quiva traveled to the Unger Dining Room on St. Vincent s main campus where they helped serve meals, bus tables and clean the dining room. At walks for the Muscular Dystrophy Association and the National Kidney Foundation, our Gila River Casinos Volunteer Team helped show support for these causes and raised awareness in the fight against these debilitating diseases. The spirit of volunteerism is alive and well in the Team Members at Gila River Casinos and I wish to thank you all for continuing to go above and beyond in everything you do! Sincerely, John J. James Team Member Recognition Day This past month Gila River Casinos celebrated its Team Members. All Team Members were provided a gift of chocolates (hand-made by Chef Ellie) and a reusable cup. A special breakfast, lunch and dinner were provided at Wild Horse Pass Hotel & Casino while at Lone Butte Casino Team Members were given the option to have their car washed by managers and supervisors. On April 17th, Vee Quiva will host a Team Member Carnival with carnival games, a Team Member tryke race and carnival food including cotton candy and candied apples. Vee Quiva goes Mardi Gras Team Members at Vee Quiva Casino will begin to see a change in the table games area this month. The entire pit will receive a Mardi Gras make over with new blackjack table felts, decorative Mardi Gras fat heads and new Mardi Gras themed uniforms for dealers. The new theme will be coupled with exciting new promotions and tournaments and a return of the party pit. Strong Support from Grave Yard Shift Gila River Casinos Volunteer Team got a big boost from the graveyard shift at the Wild Horse Pass food court at the MDA Muscle Walk this past month. After working an entire shift several Team Members of the graveyard shift, led by Kelly Black manned the booth at the walk near Tempe Town Lake. The volunteers spread the word about Gila River Casinos support of the MDA and their Make a Muscle Make a Difference campaign and helped walkers have a great time while visiting the Gila River Casinos booth. Thank you to all the Team Members who came out to volunteer for the walk and a special thank you to Kelly and her dedicated Team. The Meaning of Life Quick history lesson. Ready? Mahatma Gandhi ( ) was a wise and respected civil rights leader that led India to independence from British rule. He employed non-violent civil disobedience to become an icon not only in his country, but also around the globe. In short, his lifetime of kindness made a genuine difference. So, you re probably asking yourself, How does this apply to us? right about now. Good question! Gandhi once said, The best way to find yourself is to lose yourself in the service of others. In short, there is no greater joy than simply living to give. That s it, really. The meaning of life can be boiled down to a few words and an easily understood concept. The hard part is buying-in and totally embracing the philosophy to reap the countless benefits. But to make it a little easier, why not try it on for size for just one day? How about one week? Set a defined time and who knows... you might experience enough joy to live it a lifetime.

4 A position in human resources as a personnel representative may seem like a curious fit for a marketing graduate from Arizona State University, but this month s spotlighted Team Member has discovered unique ways to use all her skills in her position. Chantel joined Gila River Casinos nearly one year ago as a Player s Club Representative at Lone Butte Casino. She says she learned a lot from her time in that first position. It was a really great way to learn first-hand about what our guests see when they visit Chantel Aflague Personnel Representative Shift Days Property Wild Horse Pass Hotel & Casino Duties Process personnel paperwork including; employment verifications, shift changes, position changes and evaluations Team Member Spotlight our casinos, said Chantel. I think the experiences I had as a Player s Club Representative were a great introduction to a career in the casino industry. While she values her time spent in that first position, she is very happy to be taking on the role of Personnel Representative. It s great to work with all the different departments I get to work with as part of my job, says Chantel. I get to really interact with everyone from all three properties and I am getting to use some of the skills from my marketing background. Chantel has helped to design the collateral for the new Excellence and Team Performance awards and she has created outreach for the Team Member ticket programs which randomly award GRGE and Ovations Team Members with tickets to events all year long. Service Star Comments by Laverne Nunez & Christine Saavedra We would like to nominate Ms. Chantel for her outstanding customer service and her exceptional promptness. Chantel is always willing to assist with ensuring tickets get to us as we distribute to employees for drawings, Chantel goes above and beyond. She has a great attitude and she is an asset to the Personnel Department within Human Resources. Keep up the fabulous job, Ms. Chantel! Mul-Chu-Tha This year the Gila River Indian Community celebrated the 50th anniversary of Mul-Chu-Tha. This annual parade, fair and rodeo is one of the largest annual events in the Gila River Indian Community and Gila River Casinos was proud to be a part of the festivities. Howler, Baxter and Big Red joined the Gila River Casinos float entry in the parade and delighted the crowd along the route as they posed for pictures and interacted with Community Members. At the fair representatives from the Phoenix Coyotes and Arizona Diamondbacks were joined by Arizona Cardinals players; Dan Williams, Greg Toler and Jeremy Bridges as well as members of the Cardinals cheerleaders. Community Corner The Gila River Indian Community, Wild Horse Pass Development Authority and Simon property group officially broke ground on the Phoenix Premium Outlets project which will open just north of Wild Horse Pass Hotel & Casino in spring of St. Peters Mission School opened up the ceremony with traditional songs and dances and were invited back for the grand opening next year.

5 Excellence Award winners for the Month of MARCH As an Excellence Award winner, you have shown a top rated outlook with your positive attitude and example of great customer service to our Casino guests and fellow Team Members. Congratulations and thank you! Inspired by... Ovations Tamara Timmins WHP Sane Wong LB Cage & Collections Steven Bressan WHP Casino Games Table Games Eunice Digangi LB Amy Mainville WHP Jolene Clement VQ Casino Games Bingo Alma Castro VQ Casino Games Poker Nin Quang Tran WHP Rebecca Krause VQ Operations Food & Beverage Thomas Picking VQ Operations Housekeeping Jessica Rhodes VQ Sandra Vargas LB Operations Landscaping William Holmes VQ Operations Transportation John Gonzales LB Hotel Operations Crystal Parrillo WHP Willy Fernandez WHP Executive Jaime Martinez Jr. VQ Slots Susie Francis VQ Steven Munos LB Elias Velasquez LB Security Mark Williams WHP Fausto Urena VQ Alone we can do so little. Together we can do so much. Helen Keller Find at least five differences in this image from the MDA Muscle Walk and submit your answers to Justin Sullivan in Public Relations for a chance to win a pair of movie tickets. Just be sure to include your name, department, extension and your location to be eligible to win. One winner from each property will be drawn each month. Good Luck! Last month s winners: Nicole Jackson - WHP, Michelle Lucier LB, Tina Baca - VQ Must be a current GRGE/Ovations Team Member to participate.