Contents Olympic Check-List for Friends and Family... 3 General information... 6 Before You Go... 7 Mobile Apps... 9 Housing... 9 Transportation...

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2 Contents Olympic Check-List for Friends and Family... 3 General information... 6 Before You Go... 7 Mobile Apps... 9 Housing... 9 Transportation Transportation by Train Transportation by Bus Transportation by Car Transportation by Taxi Ticketed Spectator s Transport Free Shuttle Buses from /to Nearby Cities Gangneung Olympic Park and PyeongChang Olympic Plaza Gangneung Olympic Park PyeongChang Olympic Plaza Access to Medals Plaza Weather Friends & Family Hospitality Procter & Gamble (P&G) Home USA House Event Tickets Victory Ceremonies Tourism Restaurants/Food Grocery Stores Key Phrases Phonetic Key Phrases Korean (Hangul) Lost & Found Maps... 38

3 Overview This Friends & Family Handbook is intended to assist all friends and family who will attend the 2018 Olympic Games in PyeongChang, South Korea. It contains information to allow you to plan now for the Games that will be held from February 9-25, ***Please be aware that the information presented in this handbook is subject to change and is by no means guaranteed by the United States Olympic Committee or any of the National Governing Bodies*** Olympic Check-List for Friends and Family How Can Olympic Friends and Family Help Olympians Perform Their Best? Minimize the Distractions Introduction to the Landscape of the Olympics: At every Olympic Games, athletes and their friends and families are surprised by the special pressure and stress created by this event. There are a number of unique aspects of the Olympics, including: It s a party for the world, but serious business for the athlete. Maintaining a high performance focus during the world s biggest party is a new challenge for most athletes. Security restrictions make casual meetings impossible. Family and friends used to hanging out with their athlete during down time are often shocked to discover meetings need to be meticulously planned or they don t happen, due to security zones and athlete-only accommodations. These restrictions may be heightened during the Olympic Games. Travel logistics make even brief meetings a lengthy ordeal. A routine ten-minute trip may take ninety minutes during the Olympics, and rest and relaxation time can be devoured by travel difficulties. Almost everyone gets overwhelmed by the Olympics. It doesn t matter how much international experience you have. The Olympics are bigger, and everyone knows it. If you have a legitimate chance to medal, you know it can change your life. Coaches want greater control of their athletes in this most important event, but feel like they have less control. All of the normal methods of operating are removed at the Olympics, and this puts coaches on edge. Pushing coaches for individualized plans to accommodate friends and family tend to irritate them. It is unrealistic to expect or request individual assistance to accommodate the athletes family or friends. There are many special events for athletes that interfere with ideal training and rest schedules. One sponsor party or TV interview may not seem like a big deal, but there are so many of these opportunities that valuable time for training recovery is lost.

4 Many more family and friends show up at the Olympics than at other events. Everybody wants to go to the Olympics, and they want to connect with the athlete once they arrive. This can put pressure on athletes as well as their friends and families who don t want to hurt the feelings of relatives who have come a long way just to see them. Many of these family and friends don t know how to act at competitions. Some relatives or friends may not know that the time just before competing is not ideal for family photographs with the Olympian. Or they may ask why the Olympian can t go out to dinner. Family and friends need to understand this is not the time to spend with the athlete their focus needs to be on their performance. Housing, meals, and travel situations are often less than ideal for family and friends. Paying a lot of money is no guarantee of a great situation at the Olympics. This can cause frayed nerves. If you don t have tickets to events, there is often little to do at the Olympics for family and friends. Some families have found that the best way to deal with the down time is to bring along good friends or family to have fun with. Family and friends feel a desire to be part of the athlete s performance, to give encouragement and support, but aren t integrated into the normal performance teams. Their encouragement may not always be what the athlete needs. This is a delicate point that athletes are afraid to talk to friends and family about. Athletes tell us that new people in a competitive situation can create stress, even if they are loving and supportive people. Some Tips for Friends and Family of Potential Olympians: Before the Olympics For many athletes, there is a great deal more pressure before the Games than during the Games. Families and friends can be a great resource during this time if they understand the pressure the athletes are feeling. The following tips are based upon the experiences of Olympic friends and family members during the last year before the Olympics. 1) Do not make a decision about going to the Games based upon whether the athlete you know makes the team. Athletes often won t know until the last minute whether they have made the team, and knowing that people are waiting for them to qualify before tickets are booked creates tremendous pressure. 2) Make your plans early. Lock in housing, tickets, etc. as early as possible. The best way to get information is through the official site of the Olympic Games ( or through one of our official sponsors ( Additional information can be found by contacting your NGB. 3) Make your plans assuming you will not be able to see the athlete you know until after their event. A schedule of events is also available at the above websites. 4) Don t ask the athlete about the logistics of the Games. They won t know. The best way to get information is by contacting the Friends and Family Manager at your NGB or at the USOC. Be sure to have this contact information both before and during the Games.

5 5) Nominate someone with your Friends and Family group to be your Friends and Family Captain and ask that person to coordinate all logistics, including the purchasing of tickets, without the help of the athlete. Inform your NGB who you have nominated as your Captain and appoint them as the central point of communication between the NGB and your group. 6) Try not to ask the athlete if they think they are going to make the team. It is an honest question, but elite athletes know that focusing too much on a potential outcome can interfere with that outcome. Even strong favorites to make the team hate this question. It makes them nervous. 7) If you have been a regular fan and supporter of an athlete as they have competed over the years, by all means keep it up now more than ever. However, if you haven t really talked to your nephew, cousin, or friends about their sport before, it s not a good idea to call up the athlete during the events leading up to the Olympics to offer your support. It s not that the support isn t wanted; it s just that it is new and different and can be a distraction for athletes who need routine. 8) If you are very close to an athlete, one of the best things you can give is affection and support for the PERSON, not the athlete. As an athlete, it is great to know that people care about you, not your recent race results. 9) Make your Olympic interaction plan and stick to it. This may be harder than you think to pull off, as you get more and more nervous. Discuss with your athlete what is his/her ideal communication and access plan while at the Olympics. Determine how, when and where you will access each other in the Games environment. Ask your athlete how you can support them and about which topics he/she may or may not wish to discuss with them prior to competition. Stick with the plan agreed upon by you and the athlete. Remember that some coaches and/or teams have policies to restrict cell phone use during the Games and/or in the Athlete Village. Remember, your U.S. phone may not work in another country! During the Olympics Olympians have told us that, during the Games, family and friends can be an enormous asset or an unanticipated problem. 1) Stick to your Olympic plan! 2) Be low maintenance. Make your own plans and your own schedule. Figure out your own logistics. Communicate clearly to your athlete that you are self-sufficient and that they do not need to worry about you. 3) Don t ask the athlete to try and find you tickets. This creates a new stress, uncertainty, and guilt if they cannot find them. 4) Make your own schedule and keep yourself busy. Try to get tickets to lots of events if you can afford them. Do pin trading, shop, go sightseeing, visit the P&G House (see Friends & Family Hospitality). 5) Be happy. This is contagious. 6) Expect to be nervous. Talk to someone other than your Olympian about this nervousness. Nervousness is also contagious.

6 7) Expect the athlete to be different. Even if you have a lot of experience at competition with the athlete, expect a certain increased intensity and pressure in the athlete. 8) Have a great time and cheer loud. General information Dates - The 2018 Olympic Winter Games will be hosted in South Korea with Opening Ceremony taking place on February 9, 2018 and Closing Ceremony on February 25, Location The Olympic Winter Games will have two different competition clusters. PyeongChang is a county in Gangwon Province, South Korea and contains the venues that make up the Mountain Cluster. The Mountain Cluster is quite spread out with events taking place at the Alpensia Snow Park, Phoenix (Bokwang) Snow Park, Jeongseon Alpine Center and the Yongpyong Alpine Center (refer to maps on pages 38 and 39). Gangneung is a city in Gangwon-do, on the east coast of South Korea and It has a population of 229,869. All of the Coastal Cluster venues are located in the city of Gangneung. PyeongChang and Gangneung recognize Korean Standard Time (UTC/GMT +9 hours) Victim Assistance Travelers should call the police emergency telephone number 112 if they are the victim of a crime or need police assistance. Officers with English-speaking capability are on duty at all times. U.S. citizens are also encouraged to report the crime to the American Citizen Services section of U.S. Embassy Seoul by calling (+82-2) (To make calls within South Korea using a phone with a U.S.-based SIM card, one needs to first dial +82, followed by the area code 2 is the area code for Seoul before the phone number.) Police: 112 Medical/Fire/Emergency: 119 Language & Currency Korean is the official language of South Korea along with the Korean alphabet (hangul). The Korean Won or KRW is the official currency, although credit card scanners and ATMs are readily available. The Korean Won is denoted by the symbol. Please note that VISA is the official credit card for the Olympic Games. VISA will be the only credit card accepted at Official Olympic Merchandise Stores and Olympic Venues. Electric - In South Korea the power sockets are of type C and F. The standard voltage is 220 V and the standard frequency is 60 Hz. If you have electronic devices from the United States, you will need to purchase an adaptor. Below you will find pictures of the applied power sockets and corresponding plugs (type C and type F are interchangeable)

7 Phone & Internet Cellular service and internet are generally available in both the Mountain and Coastal cluster. Free Wi-Fi will be available to spectators in the both the Olympic Park (Coastal Cluster) and Olympic Plaza (Mountain Cluster). Please consult with your own cellphone company and do research to determine the best course of action concerning cellular data. Visa Requirements There are currently no visa requirements for citizens of the United States of America for stays under 90 days (you will only need a valid passport). If you are not a U.S. citizen, please consult your passport issuing government to determine if you will need a visa to enter South Korea. If you are a citizen of the United States, you only need a valid U.S. passport to enter South Korea. Passport valid at time of entry. No visa required for stays less than 90 days for tourism or business. Visa required for all other purposes, including employment, teaching English, and for stays longer than 90 days. No vaccinations are required You need one blank passport page per stamp For more information, please visit: Drinking water - Most people don't drink the tap water. Filtered or bottled water is served free in most restaurants. Tipping Tipping is not necessary and is not expected. Korea is basically a no-tip culture. Before You Go Please review the Spectator Guide from PyeongChang 2018 to familiarize yourself with the Games. This site includes information on tickets, transportation, accommodations, public and cultural events, and venues. You can access the spectator guide through the following link: Enroll with the U.S. Embassy s Smart Traveler Enrollment Program (STEP) at: If you download the mobile app you will also get current updates and notifications.

8 Make copies of important documents such as passports, credit cards, driver's license, etc. Leave a copy at home and bring a copy to South Korea. While in South Korea, keep copies with you and store your originals in a safe place such as your hotel room. Consider purchasing trip cancelation insurance and/or medical and emergency evacuation insurance. Calling South Korea - First dial 011, the U.S. exit code. Next dial 82, the country code for Korea. Then dial the area code and finally the phone number. To call the US from South Korea, you will need to enter the exit code designated by your cellphone carrier followed by the country code, area code and last seven digits. You would dial: XX +1 (XXX) XXX-XXXX Flight and Arrival Information Incheon International Airport (ICN) is the official port of entry for the PyeongChang 2018 Olympic Winter Games. Traveling to and from South Korea requires considerable planning. You can find direct flights to Incheon from New York City, Los Angeles, Chicago, San Francisco, Dallas, Detroit, Atlanta, Honolulu, Seattle and Washington D.C. Flights will take anywhere from 12 to 14 hours depending on your city of departure. Prescription drugs/medicines and medical devices for personal use should be accompanied by a valid prescription issued by a physician, and a receipt of purchase issued by the pharmacy. Please check with your specific airline carrier for limitations on checked and carry-on luggage. Packing for the Games The Olympic Winter Games typically feature a fun and casual atmosphere. When packing for the Games, we suggest bringing clothing and accessories that will ensure personal comfort during your stay. All spectators should anticipate walking from transportation drop locations/parking lots to venues we strongly encourage bringing comfortable (and broken in) footwear. Weather in PyeongChang can be very humid, windy, and cold. The month of February in PyeongChang sees average daily temperatures of 23 F with lows averaging 14 F. In Gangneung the average daily temperature in February is 36 F with an average low of 29 F. The humidity makes it seem much colder in both clusters. With this in mind, we recommend that you consider clothing that is windproof, water resistant/proof, and warm, but also easily layered to ensure your comfort across venues and competitions. You will also want to bring any traditional toiletries and medications. Don t forget to bring personal care items such as a blow dryer (with power converter and adapter), shampoo, spare contact lenses, glasses/sunglasses, and sunscreen. Also remember your cellphone charger and camera charger/extra batteries!

9 Mobile Apps ***Google Maps DOES NOT function properly in South Korea. You cannot receive step-by-step driving directions in the app*** We have not been able to identify a one-solution app for navigating South Korea, but you will find alternative apps below: Waze Used internationally, Waze was able to provide step by step navigation in English between Incheon International Airport and Gangneung. Kakao Map Broadly used across South Korea, Kakao Map is in English, but the locations you look up may not be translated in English. Naver Map Completely in Korean, but does respond to input of some key words in English. Google Translate You can download a Korean keyboard to use on the app, translate text with camera or translate a conversation with the microphone on your cellphone. Housing Securing housing for the 2018 Games in PyeongChang should be a top planning priority. Below you will find the contact information of agencies you can reach out to outside of the standard avenues for booking housing abroad. KR Travel Don Roelofs don@koreaspecialist.com VietenTours Frank Jungemann frank.jungemann@vietentours.de Isfield George Kopitsas g.kopitsas@isfield.agency Angelina Fourkioti a.fourkioti@isfield.agency Resources provided by Gangwon Province:

10 Transportation Transportation by Train Korea Train Express (KTX) is Korea s high-speed rail system. The existing railway between the Incheon International Airport and Wonju has been upgraded to a high-speed railway and extended to Gangneung.

11 Transportation by Bus Bus tickets will have the bus number and the parking spot easily identifiable. If you have bags, you will put them under the bus yourself. Seats are assigned and will be located on your ticket. The bus departs at the designated parking space across the street outside the 1st floor of the airport terminal. Transportation in South Korea is very punctual and departs exactly on time. Arrive at the designated location at least 15 minutes early. Incheon International Airport (ICN) Pyeongchang (Alpensia Resort) Departure Time Stop1 Stop2 Stop3 Stop4 ICN (9C) 7:30 Gimpo Airport 9:30 15:00 An expressway Rest area (PyeongChang) Alpensia Gangneung Bus terminal 16:30 Same day ticket reservation can be made up to one (1) hour prior to scheduled departure time. Approximately 3 hours 30 minutes from ICN to Alpensia Resort. Bus Fare: 29,000 KRW *Passengers can either make the reservation in advance, or buy the ticket at the airport ticket box. To make the reservation: Reservation Website: Departure is Incheon Airport, Destination is PyongchangAlpensia Reservation page available in Korean, English, Japanese, Chinese. *You pick up the ticket at the airport ticket box after showing the credit card you used for the reservation. To buy the ticket at ICN ticket box: o The ticket box is open from 5:50am- 10:50pm. The ticket box and the bus boarding zone are located at 9C.

12 Incheon International Airport (ICN) Gangneung Bus Terminal Departure Time Stop1 Stop2 Stop3 Stop4 ICN (9C) 7:30 Gimpo Airport 9:30 Gimpo Airport 11:00 Gimpo Airport 12:30 Gimpo Airport 13:30 Gimpo Airport 15:00 Gimpo Airport 16:30 Gimpo Airport 18:30 Gimpo Airport 19:30 Gimpo Airport 21:30 Gimpo Airport An expressway rest area (PyeongChang) An expressway rest area (PyeongChang) Gangneung Gangneung An expressway rest area (PyeongChang) An expressway rest area (PyeongChang) An expressway rest area (PyeongChang) Gangneung Gangneung An expressway rest area (PyeongChang) Alpensia Alpensia Gangneung Alpensia Alpensia Gangneung Gangneung Gangneung Gangneung Gangneung Same day ticket reservation can be made up to one (1) hour prior to scheduled departure time. Approximately 4 hours from ICN to Gangneung Bus Terminal Bus Fare: 30,000 KRW *Passengers can either make the reservation in advance, or buy the ticket at the airport ticket box. To make the reservation: Reservation Center Website: Departure is Incheon Airport, Destination is Gangneung Reservation page available in Korean, English, Japanese, Chinese. *You pick up the ticket at the airport ticket box after showing the credit card you used for the reservation. To buy the ticket at ICN ticket box: o The ticket box is open from 5:50am- 10:50pm. The ticket box and the bus load zone are located at 9C.

13 From Seoul Bus Station to Gangneung The ticket from the Seoul Bus Station to Gangneung will cost 21,500 KRW. From Seoul Station the bus leaves every minutes between 6:30am to 9:00pm. The trip takes about 2 hours and 40 minutes. This bus will also stop at the service station in PyeongChang for approximately 15 minutes. Seat Number

14 From Gangnueng Bus Terminal to Mountain Cluster The bus to only departs 5 or 6 times daily, and if you take this, do NOT stay on for the five stops. You want to get off at the first stop, otherwise you will go to beyond the mountain venues by a significant distance. The bus station in Gangneung is split into two sections: Express and InterCity. If you want to go to Alpensia, you will take the InterCity bus, and you will need to purchase a ticket to Hoenggye (pronounced Huwhen-gay). This bus is not clearly listed on any signs, but it leaves every 20 minutes and takes you to the same first stop described above five minutes from the sliding venue. It is advised to take a taxi from here. The ticket is 2,800 won. (About $2.50) Its best to use the Tourist Office for assistance in purchasing tickets to Hoenggye. Bus to Mountain Cluster These busses don t have assigned seats, but they do give the Platform number in English Remember, GET OFF AT THE FIRST STOP Intercity Bus Terminal - Gangneung

15 Intercity Bus Terminal - Gangneung Tourist Office Go here for help getting a ticket to Alpensia (Hoenggye or Daegwallyeong) Gangneung Bus Terminal connects Gangneung to all major cities in Korea. Coastal village Bus Station

16 Transportation by Car Korean law requires an international driving permit for any foreign national to drive in Korea in accordance with the Vienna or Geneva Convention. Car rental companies are available at the airport, but may have limited selection for individuals seeking SUV s or vans. Additionally, parking near venues, the Olympic Park, and the Olympic Plaza will be limited. There will also be complications related to security perimeters and roads that will require permits for use. If you do decide to rent a car, you may want to use the Park & Ride lots and Ticketed Spectator transport to navigate venues and clusters. Transportation by Taxi Taxis are relatively cheap. The base rate gets you 4km before the rate increases. Most taxi drivers do not speak English. The Tourist Information Office has English Friendly Taxi Driver brochures that list the phone number of taxi drivers who speak English. It will still be difficult to call a cab and explain where you are. If you have access to an English/Korean speaker or talk-to-text apps, it may be easier to ask a person to assist and call a cab for you. You can pay with cash or card. Ticketed Spectator s Transport Ticketed Spectator or TS transport includes free shuttles available to the public provided by the organizing committee. Ironically, you do not need to have a ticket to use the shuttle. Duration - 1 day prior to the Opening Ceremony until 1 day post the Closing Ceremony (8-26 February 2018) Composed of three hub transport locations (Jinbu, Daegwallyeong and N. Gangneung) to provide direct/multi-stop/loop shuttle buses to all competition venues and public transport hubs (train stations, bus terminals), and Park & Ride lots *Map of routes found on pg. 45 along with shuttle timetable on pages Park and Ride Map of Park and Ride lots on pages 43 and 44.

17 Free Shuttle Buses from /to Nearby Cities Free shuttle buses connect accommodation clusters in the nearby cities (Wonju, Sokcho, Donghae, etc.) and competition venues as well as the Jinbu Transport Mall/North Gangneung Transport Mall. Reservations on the shuttle bus can be made at the shuttle stops.

18 Gangneung Olympic Park and PyeongChang Olympic Plaza Gangneung Olympic Park The Olympic Park will include a number of facilities and activities within its territory: Competition venues and one training venue IOC sponsor showcases PyeongChang 2018 sponsor showcases Olympic Superstore and retail outlets Hospitality houses Restaurant Ticket box offices Daytime live site with concerts, live feed of competitions and entertainment on stage Cultural entertainment Sports and cultural activities for visitors The Olympic Park contains the following general services for spectators: Free Wi-Fi Restrooms Medical stations Information desks Lost & found ATMs and Visa kiosks Mobility services (golf carts and wheelchair rentals) Storage for strollers Food and beverage outlet The Gangneung Olympic Park will be connected with the Gangneung train station by public shuttle buses that will stop at the Olympic Park s load/unload zones. Access to the Gangneung Olympic Park will be permitted with a valid ticket for same-day sports events within the Olympic Park or by purchasing a ~$2 pass. The common domain area of the Olympic Park includes: Street food vendors, a restaurant, and vending machines.

19 PyeongChang Olympic Plaza Access to the Olympic Plaza will be permitted with a purchased ticket to the Olympic Plaza (~$2) or a same-day event ticket. Athletes will receive a quota of two tickets for friends and family to attend the medal ceremony. These tickets will be distributed to Friends and Family leads at each NGB as soon as they become available. On Opening and Closing Ceremony days, only ceremony ticket holders will have access to the Olympic Plaza. The PyeongChang Olympic Plaza will include a number of facilities and activities within its territory: Opening and Closing Ceremonies at the Olympic Stadium Medals Plaza and live site IOC sponsor showcases PyeongChang 2018 sponsor showcases Olympic Superstore and retail outlets NOC hospitality houses A restaurant Cultural events and entertainment Korean cultural exhibitions The Olympic Plaza contains the following general services for spectators: Free Wi-Fi Restrooms Medical stations Information desks Lost & found ATMs and Visa kiosks Mobility services (golf cars and wheelchair rentals) Storage for strollers Food and beverage outlet During the day, the Medals Plaza will be a live site with entertainment, and at night, the venue for Victory Ceremonies. Access to Medals Plaza The Medals Plaza is located inside the PyeongChang Olympic Plaza. All visitors already in the Olympic Plaza have free access to the general public standing areas for the nightly Victory Ceremonies at the Medals Plaza. Once in the Olympic Plaza, no additional ticket will be required for spectators to access the Medals Plaza for Victory Ceremonies or live site activities. Access to the general spectator standing areas at the

20 Medals Plaza will be on a first-come first-served basis. The Medals Plaza will be able to accommodate up to 4,000 spectators. Transportation to the Olympic Plaza will be connected with the Ticketed Spectator (TS) transport system. During the day, access to the Olympic Plaza will be prohibited for all modes of transport, except ambulances, emergency services vehicles, vehicles for doctors and golf carts for people with an impairment. The common domain area of the Olympic Plaza plans to include: Street food vendors, a restaurant, and vending machines. Weather Historical weather data below are three-decade averages of climatological variables for the Olympic period from 9-25 February in the mountain and coastal clusters. Friends & Family Hospitality Procter & Gamble (P&G) Home Procter & Gamble will provide our athletes and their friends and family with an exceptional experience during the 2018 Olympic Winter Games through their hospitality venue, the P&G Family Home. The purpose of the Family Home is to provide a home away from home for all U.S. athletes and their families that will be attending the Olympic Winter Games. It is a place to celebrate, relax and experience hospitality services that P&G has to offer. The P&G Family Home will be near the Dragon Valley Hotel in YongPyong. Located near multiple venues in the Mountain Cluster, this will be a convenient stop for families traveling among the Olympic sites. Dates: February 9 25, 2018 Hours: 12:00pm 8:00pm Location: Nations Village, YongPyong Alpine Center Main Base Services: Wireless network

21 Food & Beverage Service Times 12:00pm 8:00pm 12:30pm 2:00pm* 5:00pm 7:00pm* 5:00pm 8:00pm* * Exact times are subject to change Service Non-alcoholic self service beverages Lunch service self-service buffet Dinner service self-service buffet Beer and wine service Access and passes: Athletes will be required to register all guests including family and friends who will be joining them in PyeongChang. Each athlete will be allowed to select up to 4 guests to accompany them into the Family Home. These guest passes will be non-transferable so the athletes must keep the same 4 people as guests throughout the Games. Registration information will be sent to the athletes in advance of the Games. USA House A highlight of the Olympic Winter Games will be USA House, located in the Mountain Cluster at the base of the YongPyong Ski Resort. USA House will be your home away from home, a gathering place for current competing and legend Team USA athletes, family members, sponsors, donors and guests. Offering the live broadcast of the Games, you can dine and celebrate Team USA. USA House is by invitation only. Each current competing athlete will receive an all access pass in their name to USA House, as well as four (4) one-day passes to be utilized as they wish. Additional passes may be purchased in advance or at the door of USA House ($300/adult over 12 and $75/child 12 and under) Address: YongPyong Resort 715 Olympic-ro, Daegwallyeong-myeon Pyeongchnag-gun, Gangwon-do, Korea Features: OBS feed for viewing live events All day dining WiFi connectivity Event Tickets During the Games, tickets can be purchased at all official PyeongChang Organizing Committee (POCOG) sales locations. Ticket box offices will be located at most competition venues, just before ticket scanning areas, and will operate on competition days. Competition venues in the Gangneung Olympic Park will not have dedicated ticket box offices for each venue, but there will be one ticket box office inside the Park and two ticket box offices in front of the Park s entrances. Tickets will also be available at the ticket box offices in front of the entrances at the PyeongChang Olympic Plaza. ***Children under the age of two who sit on laps will NOT need an event ticket in PyeongChang. However, it would be recommended to have proof of age for toddlers as it may be requested at the venue. If parents want a seat for their child, then they need to purchase a separate ticket***

22 Methods of Payment: Visa credit card or cash (KRW) The Athletes' Friends and Family (AFF) program managed by POCOG guarantees to each participating athlete the opportunity to purchase two tickets for their friends and family for each session in which they compete. Opening and Closing Ceremony tickets are not included in the AFF ticketing program. Athlete s friends and family will be able to purchase the tickets directly on the AFF ticketing website (URL to be provided) or at any ticket box office using a unique code associated with the competing athlete (code to be provided). Family or friends using AFF tickets must be someone directly involved or interested in the development of the athlete to which the ticket is associated. Questions may be asked at venues by POCOG staff to identify this relationship. The AFF tickets may not be sold or resold to the general public. In addition to the AFF program, the USOC will provide each National Governing Body two (2) complimentary tickets per competing athlete, per event for friends and family. The USOC will not provide Opening or Closing Ceremony tickets. Tickets for events that require qualification will be delivered physically on the ground or electronically via PDF when possible. The United States Olympic Committee (USOC) will receive a quota of complimentary Athletes Zone tickets for their non-accredited guests for Victory Ceremonies in which their athlete(s) will receive medals. The number of such tickets will include 2 tickets for each medalist athlete s friends and family. These tickets will be distributed to NGBs and successively passed on to friends and family on the ground. Tickets for all competition sessions of all confirmed athletes will become available for purchase according to the purchase window principles below. Tickets will be available for purchase according to the following principles outlined in the table below.

23 Victory Ceremonies Victory Ceremonies at Competition Venues - some medal events will be immediately followed by a Victory Ceremony at the corresponding competition venue. The medalists will receive a gift and their medal; the flags of the medalists will be raised; and the gold medalist s national anthem will be played. Victory Ceremonies at the Olympic Medals Plaza: Most medals will be presented at the Olympic Medals Plaza in the PyeongChang Olympic Plaza. These nightly Victory Ceremonies will be held from 10-24, February During the medals presentation part of the nightly Victory Ceremonies, the medalists will receive a gift and a medal. The flags of the medalists will be raised, and the gold medalist s national anthem will be played. Entertainment will be provided before the ceremony and a concert will start immediately after the medals presentations. Schedule found on pages 36 & 37. Tourism Upon arrival at the Incheon International Airport (ICN) You will have access to ATMs and multiple currency exchange booths. Although South Korea is credit card friendly, you may want to consider withdrawing cash. You will also find tourist information desks with English speakers throughout the airport designated by a large question mark sign. Currency Exchange Booth Tourist Information Booth The Tourist information office in Gangneung is located at the bus terminal in (picture on right below): Gangneung-si Hongje-dong (behind the bus terminal). Tel: or /4415 English, Japanese and Chinese translation The Tourist office is open all year between 8:30am-6:00pm, but they close for one hour at lunch (around 12).

24 If they are closed, you can dial the English travel hotline and ask for assistance. You can also use this hotline for translation needs or to call the Tourist Police You can pick up tourist brochures and maps from the Tourist Office, but they didn t offer a large variety. Hopefully this is updated prior to the Games! Restaurants/Food In the Gyo-Dong region (near Wonju University) there are many small restaurants and coffee shops. Gyo-Dong is a quick cab ride from the Olympic Park or within walking distance from the Coastal Village. Coffee shops generally have very late hours, where restaurants usually close between lunch and dinner. Wonju Univ. GYO-DONG Olympic Park Coastal village

25 The Daegwalnyeong region northeast of the Alpensia and Yongpyong ski resorts offers a variety of small restaurants and coffee shops. It also has a small grocery store. Options near the resorts are more limited. DAEGWALNYEONG-MYEON Korean BBQ is a mainstay in Korea. Many restaurants will have built-in grills and bring raw meat to your table to cook.

26 Small side dishes called banchan will be delivered to your table every time you eat. You are not charged for them and you can get extra if you run out! Kimchi is a spicy and sour dish made up of fermented vegetables (but cabbage kimchi is the most recognizable version of it). Bibimbap is a bowl of rice with banchan (assortment of seasoned and sautéed vegetables, and beef, with a fried egg on top. If you want it in a sizzling stone bowl, ask for the Dolsot Bibimbap.

27 Gochujang is a chili pepper paste. Not terribly hot, its great with meat, or mixed into your bibimbap. Bulgogi is a marinated beef barbeque made with soy sauce, sesame oil, brown sugar, ginger and garlic. Ddukbokkie is a spicy rice cake made with vegetables and sweet red chili sauce.

28 Soondubu is a spicy stew made of tofu. Samgyeopsal is pork belly or you can think of it as a thick bacon. Grill it plain, dip it in a seasoning of salt, pepper and sesame oil, wrap it in lettuce and add some garlic, onions, and kimchi. Haemul Pajeon is a seafood pancake. A variety of pancakes jeon can be found in Korean restaurants.

29 Naengmyeon are cold buckwheat noodles. Buckwheat is common to the Gangneung area. This dish is made up on long thin noodles with cucumbers, slices of Korean pear, beef and an egg. Most tables are self-service, meaning you will find your utensils (chopsticks and spoons) and napkins at your table. Sometimes it can be hidden in a built-in drawer or box. Call Button Most tables have a call button. Use this to alert your server (otherwise they will probably ignore you).

30 The city is giving restaurants a translation page (see above for an example of one) where you can point to a specific phrase and your server can read the translation in Korean. This can help you order water, a fork, or request that a meal not be spicy.

31 Grocery Stores There are two grocery stores near the Village. It will be difficult to purchase American food from these stores, but they do have pasta and pasta sauces, yogurt, plenty of produce, tea, and milk. Multigrain bread is difficult to find. Grocery Stores in Gyo-Dong, Gangneung Coastal village = Grocery stores in Gyo-Dong. Take Haseulla-ro Road and turn east onto Jeongwon-ro. The address above marks the spot of the grocery store located to the east. The one closer to the main road is located at 56 Jeongwon-ro.

32 If you need a cart, most grocery stores require that you pay 100 won to unlock the cart. When you return the cart, re-lock it and get your 100 won back! Koreans usually make you pay for bags, or won t have any bags available in the store. Outside of the grocery store is an area where you can use the store s boxes to box up your purchase. See picture to the left there will be piles of boxes and tape available for free. Grocery Store in Daegwalyeong-myeon Mountain Cluster ( Suha-ri, Daegwalnyeong-myeon)

33 The grocery store in Daegwalyeong-myeon: E-Mart: This is basically a better quality, Korean Wal-Mart where you can purchase small appliances, clothes, groceries, and probably everything in-between. This store is multi-level, with escalator ramps for you and your grocery cart.

34 Key Phrases Phonetic Please, take me to...jeorul daumuro deryeoda jushipshio the hospital...byoungwon the closest emergency room...gajang gakkaun unggupsil a doctor...euisa Please, call:...daumuro jeonhwahae jushipshio an ambulance...ambulance the police...gyeongchal my coach...nae coach my insurance UnitedHealthcare Global...Nae boheomsa United Healthcare Global the American Embassy...Miguk daesagwan Please, can you help?...jeorul dowajushigesseoyo? I am injured...jeonun sanghaerul eebeossumnida Iamlost...Jeonun gilrul eereossumnida I am part of the Winter Olympic Games.....Jeonun gyeoul Olympic gyeonggie chamyeohanun saramimnida DoyouspeakEnglish?...Yeongeorul sayonghalsu issumnika? I need someone that speaks English Jeonun yeongeoro malhalsu innun saramgwa daehwahaeya hamnida Ido not speakkorean...jeonun hangugeorul morumnida Where is the closest bathroom?...gajang gakkaun hwajangshirun eodi eemnika? Yes...Ye No...Aniyo Key Phrases Korean (Hangul) Please, take me to... 저를다음으로데려다주십시오 the hospital... 병원 the closest emergency room... 가장가까운응급실 a doctor... 의사 Please, call:... 다음으로전화해주십시오 an ambulance... 앰뷸런스 the police... 경찰 my coach... 내코치 my insurance UnitedHealthcare Global.. 내보험사인 UnitedHealthcare Global the American Embassy... 미국대사관

35 Please, can you help?... 저를도와주시겠어요? I am injured... 저는상해를입었습니다 Iamlost... 저는길을잃었습니다 I am part of the Winter Olympic Games..... 저는겨울올림픽경기에참여하는사람입니다 DoyouspeakEnglish?... 영어를사용할수있습니까? I need someone that speaks English... 저는영어로말할수있는사람과대화해야합니다 I do not speakkorean... 저는한국어를모릅니다 Where is the closest bathroom?... 가장가까운화장실은어디입니까? Lost & Found Spectators should inquire about lost items at an Information Booth at the venue. Lost items will be kept at the competition venues until the competition is completed on the respective day except for the Jeongseon Alpine Centre. Lost items will be kept at the Jeongseon Alpine Centre until the end of the Games at which time they will be sent to the Jeongseon Police Station. If not claimed at the venue, items found in the spectator zones at competition venues or the PyeongChang Olympic Stadium will be brought to the PyeongChang 2018 Lost and Found Claims Centre in the respective cluster. Spectators can search for and report lost items on the Lost 112 portal at This site is operated by the Korean National Police Agency and provides information about the lost and found management system in Korea. Basic information is available in Korean, English, All items found on non-pocog transport system should be brought to bus terminals, train stations or airports. Find the contact information below: Hoenggye Bus Terminal Address: 78 Daegwallyeong-ro, Daegwallyeong-myeon, Pyeongchang-gun Tel: Hours: 06:00 to 22:00 daily Gangneung Bus Terminal Address: 27 Hasula-ro, Gangneung City, Gangwon Province Tel: Hours: 24 hours Incheon International Airport Lost and Found Center Location Passenger Terminal (B1) Tel: /3114 West Side Hours: 7:00 to 22:00 daily KTX train (Korail) Tel: Hours: 8:00 to 22:00 daily Website:

36 Olympic Victory Ceremonies Schedule

37 Olympic Victory Ceremonies Schedule (contd)

38 Maps

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41 Reference

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46 TS Routes in Mountain Cluster

47 TS Routes in Coastal Cluster TS Route Connecting Clusters

48 Park & Ride Lot Locations Addresses Vary by Apps