Your invoice guide GUIDE. How to use this guide. NOTE: The invoice shown here is for illustrative purposes only.

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Roy Atkinson
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1 GUIDE Your invoice guide How to use this guide This guide will lead you through the features and organization of your new Allstream invoice. It will guide you section by section, and explain the clear, customer-focused format of our new invoice. If you still have questions after reviewing this guide, feel free to give us a call at NOTE: The invoice shown here is for illustrative purposes only. Allstream invoice guide 09/14

2 Page 2 of 12 Your invoice Invoice date Jul 1, Summary of your account AMOUNT ($) Amount of your last invoice Payments and adjustments up to 3 Jun 30, Balance forward $73.50 CURRENT CHARGES Usage charges Monthly charges Other charges and credits 8 1, Late payment charges 0.00 Total taxes Total current charges $1, Total due $1, PAYMENT DUE ON RECEIPT 10 Date late payment charges apply Aug 1, ABCDE COMPANY ABC ATTN FIRSTNAME LASTNAME DOUGLAS ST ANYTOWN ON L8F 3K1 Your payment is due upon receipt of this invoice. We will apply a late payment charge at a rate of 3.5% per month on unpaid amounts after 30 days. The past due balance on your invoice has not been received. If payment has been mailed please accept our thanks. Thank you. 2 4 CUSTOMER #: BILLING ACCOUNT #: PO REFERENCE #: CUSTOMER REFERENCE #: Questions? Customer service: support@allstream.com Web: allstream.com/support Repair services: ABCDE10001_ _001 HRI CCC TT PP SS FFF D Invoice date - the date your invoice was created. Account information - this is your key account information, including your customer number and billing account number. This section also includes a PO reference and/or customer reference number, if you have provided them. Include your billing account number on your payments, and any correspondence with us. Balance forward - the amount of your last invoice, any payments or adjustments made up to the invoice date, and any amount carried forward to this invoice. Questions - information on how to contact us if you have questions about your invoice. Current charges - charges to your account for the most recent billing period, showing the pre-tax amount for usage and monthly charges, other charges and credits, and late payment charges. Total taxes for this invoice are shown as a separate line item. Usage charges - variable charges for your usage for the billing period of your invoice. Monthly charges - fixed recurring charges for equipment or service, billed in advance for the coming month. Other charges and credits - one-time charges such as service additions or cancellations, or pro-rated charges (charges for a partial billing period). 13 Please detach and return with your payment. Make cheques payable to Allstream Inc. ALLSTREAM INC. PO BOX 3500 STN MAIN WINNIPEG MB R3C 0B7 HELPFUL TIP Pre-Authorized Payments are processed by the method you have chosen on or after the 20 th day following the Invoice Date. The mark DO NOT PAY THIS INVOICE will then appear on this page. COMPANY ABC FIRST NAME LAST NAME Page 1 of 11 Billing account # Invoice date Jul 1, 2014 Total payable $1, Payment enclosed $ Total due - the total amount due for this invoice. If the currency is US dollars, USD is shown, together with the exchange rate. Payment terms for your account are also shown. Date late payment charges apply - the date interest charges will apply to any unpaid balance. This may be different than the date payment is due, as determined by your account s payment terms. Account messages - this area displays important account-related messages, such as payment terms and balance due notices if applicable. Page number - page number to help navigate through the invoice. Payment mailing address - mail your payment to this address. This is replaced by a message if you are set-up for automatic payment. Payment stub summary - a summary of the invoice, to be included with your payment. Shows the customer name, account number, invoice date and amount payable.

3 Page 3 of Invoice history as of Jul 1, 2014 PAYMENTS AND OUTSTANDING INVOICE DATE ORIGINAL AMOUNT ($) ADJUSTMENTS ($) AMOUNT ($) Feb 4, , , Mar 4, , , Page header - customer number, account number and invoice date are shown at the top of all pages. Invoice history - Only invoices with an outstanding balance are listed here along with any payments or adjustments made against them, including their remaining balance. Payments and adjustments - payments and adjustments made to your account since your last invoice Payments and adjustments Includes payments and adjustments to your account since your last invoice. DATE INVOICE DATE DESCRIPTION AMOUNT ($) Jun 4, 2014 Jan 13, 2014 Payment thank you Jun 9, 2014 Feb 13, 2014 Payment thank you Jun 15, 2014 Mar 13, 2014 Payment thank you Jun 16, 2014 Apr 13, 2014 Payment thank you Jun 19, 2014 May 13, 2014 Payment thank you Total payments and adjustments up to Jun 30, 2014 $ For your convenience We offer Internet banking as a payment option to our customers. To register, please contact your financial institution. To establish automatic payment from your Bank Account or Credit Card, contact Customer Service at: ABCDE10001_ _ Messaging - this space features a variety of messages from Allstream to our customers. Page 2 of 11

4 Page 4 of Tax summary - a summary of the various taxes on this invoice, as applied to usage charges, monthly charges and other charges and credits. This information can be used when remitting taxes. Tax summary Taxes are charged on a per call, message or charge basis ITEM TAXABLE AMOUNT ($) TAX RATE (%) AMOUNT ($) TAX ON USAGE CHARGES HST ON RT QST TQ GST RT Total tax on usage charges 19 $24.81 TAX ON MONTHLY CHARGES GST RT FTX (Foreign Tax) Total tax on monthly charges $34.93 TAX ON OTHER CHARGES AND CREDITS FTX (Foreign Tax) 1, Total tax on other charges and credits $65.04 Total taxes $ Foreign tax charges TAX IN TAX IN ITEM USD ($) CDN ($) ISSPRT (DATAVPN INTERSPAN) 20 Sales tax Excise tax Total foreign tax for ISSPRT $96.40 Total foreign tax charges $ Summary of your Allstream contracts COMMITMENT ITEM CONTRACT TERM LEVEL Business services bundling 36 months 0.00 DS1 Access term discount 24 months 0.00 Master service agreement 36 months 0.00 Special assembly BSI 12 months 0.00 Special assembly BSI 24 months 0.00 Special assembly BSI 36 months Renew now Your Allstream contract is due to expire. On expiry your Allstream service will continue with our monthly terms conditions and rates. Please contact us if you wish to renew or replace your existing contract. ABCDE10001_ _001 HRI CCC TT PP SS FFF D Foreign tax charges - a breakdown of cross-border taxes on this invoice, as applied to monthly charges and other charges and credits. This information can be used when remitting taxes. Contract summary - a summary based on customer number shown on invoice. Contract information - this box displays messages related to the status of your contract. It only appears if we need to give you important information about your contract, such as if your contract is now in effect, is due to expire or has been cancelled. Page 3 of 11

5 Page 5 of Summary of discounts by service - a summary of the discounts you ve received on this invoice, organized by usage charges, monthly charges and other charges Summary of discounts GROSS AMOUNT ELIGIBLE DISCOUNT DISCOUNT TOTAL AFTER ITEM AMOUNT ($) FOR DISCOUNT ($) RATE (%) AMOUNT ($) DISCOUNT ($) USAGE CHARGES VROUTE SERVICE SAVINGS PLAN Outbound volume international off-net MONTHLY CHARGES DATAVPN INTERSPAN Circuit Discount OTHER CHARGES MACH III Circuit Discount Total (excluding taxes) $99.99 $ $9.99 $99.99 Summary of services USAGE MONTHLY OTHER CHARGES SERVICE CHARGES ($) CHARGES ($) AND CREDITS ($) TOTAL ($) Toll-free DataVPN Interspan Total services (excluding taxes) $9.99 $9.99 $9.99 $9.99 Summary of charges by location TOTAL MINUTES USAGE MONTHLY OTHER CHARGES TOTAL DETAILS LOCATION (MM:SS) CHARGES ($) CHARGES ($) AND CREDITS ($) TAXES ($) CHARGES ($) ON PAGE 606 4th Street SW, Anycity AP 999: A Avenue, Anycity AP 999: Alberni Street, Anycity AP 999: Douglas Street, Anycity AP 999: Total 999:99 $99.99 $99.99 $99.99 $99.99 $99.99 ABCDE10001_ _ Summary of services - a summary of the Allstream services included in this invoice, showing charges before tax, organized by usage charges, monthly charges and other charges and credits. Summary of charges by location - a summary of voice charges on this invoice organized by service location. If Details on page is blank, there are no corresponding details for this item. Page 4 of 11

6 Page 6 of Summary of charges by circuit GROSS SPECIAL MONTHLY OTHER CHARGES TOTAL DETAILS CIRCUIT CHARGES ($) DISCOUNT ($) CHARGES ($) AND CREDITS ($) TAXES ($) CHARGES ($) ON PAGE LLA3100CUV /HIMX/000052/UCN/00A Total $99.99 $99.99 $99.99 $99.99 $99.99 $ Charges by circuit - a summary of data charges on this invoice, organized by circuit number. Location-based charges - customers who receive a summary or full detail version of their invoice receive a summary listing of charges organized by location. Within each location, charges are further broken down by type and by service. Location-based charges Douglas St., Anytown, ON L8F 3K1 Location account #: ALS OTHER CHARGES AND CREDITS ITEM DESCRIPTION RATE ($) QTY AMOUNT ($) GST/HST ($) PST ($) TOTAL ($) One-time charges and credits 1 LD US PER- SURCHARGE ,458 2, , Total other charges and credits 129,458 $2, $ $0.00 $2, Douglas St., Anytown, ON L8F 3K1 Location account #: SLB OTHER CHARGES AND CREDITS ITEM DESCRIPTION RATE ($) LENGTH AMOUNT ($) GST/HST ($) PST ($) TOTAL ($) One-time charges and credits 1 UNISON EEA CA SUMMARY UNISON EEA CA SUMMARY Total other charges and credits $3.08 $0.15 $0.00 $3.23 ABCDE10001_ _001 HRI CCC TT PP SS FFF D Page 5 of 11

7 Page 7 of Location-based charges 606 4th Street SW, Anytown, ON Location account #: MONTHLY CHARGES For service from Jul 1, 2014 to Jul 31, 2014 ITEM DESCRIPTION REFERENCE QTY AMOUNT ($) GST/HST ($) PST ($) TOTAL ($) 1 ACCOUNT CODES (999) Total monthly charges 99 $99.99 $9.99 $9.99 $ OTHER CHARGES AND CREDITS 32 ITEM DESCRIPTION REFERENCE QTY AMOUNT ($) GST/HST ($) PST ($) TOTAL ($) Service additions From Jun 12, 2014 to Jun 30, ACCOUNT CODE SVC CHRG (999) Total service additions 99 $99.99 $9.99 $9.99 $99.99 Number(s) at this location: (999) (999) (999) USAGE CHARGES 34 LENGTH REGULAR CUSTOMER DISCOUNTED DESCRIPTION S (MM:SS) CHARGE ($) DISCOUNT ($) CHARGE ($) GST/HST ($) PST ($) TOTAL ($) VRoute charges details (Savings Plan) Voice - Equal Access Canada 99 99: F USA 99 99: F International 99 99: F Mexico 99 99: F Total Voice - Equal Access 99 99: Total usage charges 99 99:99 $99.99 $99.99 $99.99 $99.99 $99.99 $99.99 ACCOUNT CODE CHARGES ACCOUNT CODE/ LENGTH REGULAR CUSTOMER DISCOUNTED DETAIL NUMBER S (MM:SS) CHARGE ($) DISCOUNT ($) CHARGE ($) GST/HST ($) PST ($) TOTAL ($) GLACIER : : TOTAL GLACIER 99 99: Total account code charges 99 99:99 $9.99 $9.99 $9.99 $9.99 $9.99 $9.99 ABCDE10001_ _ Location and address - the name and street address of the location associated with the charges that follow. Location account - the location account number associated with the charges listed below. Monthly service charges - a listing of fixed recurring monthly charges, such as circuit component charges, associated with the service at this location. These charges are billed one month in advance. Other charges and credits - a listing of other charges and credits associated with the recurring charges for the service at this location. These could include items like service changes, additions or cancellations. Numbers at this location - the phone numbers associated with the charges listed below. Usage charges by savings plan - a listing of usage charges associated with the service at this location, organized by savings plan. Account code description - Account codes enable customers to track calls according to specific classifications such as employee name, department, verified numeric value, etc The call detail is sorted by the specified account codes on the monthly invoice. Page 6 of 11

8 Page 8 of Station level charges - usage charges organized by dedicated voice service and station ID, if applicable. Calling card charges - calling card charges organized by geographical region. Location-based charges 606 4th Street SW, Anytown, ON Location account #: STATION LEVEL CHARGES 35 LENGTH REGULAR CUSTOMER DISCOUNTED STATION ID S (MM:SS) CHARGE ($) DISCOUNT ($) CHARGE ($) GST/HST ($) PST ($) TOTAL ($) 36 (999) : (999) : Total station level charges 20 59:42 $2.17 $-0.27 $1.90 $0.08 $0.00 $1.98 LENGTH REGULAR CUSTOMER DISCOUNTED DESCRIPTION S (MM:SS) CHARGE ($) DISCOUNT ($) CHARGE ($) GST/HST ($) PST ($) TOTAL ($) Calling card charges Usage CANADA TO CANADA 99 99: CANADA TO U.S 99 99: U.S TO CANADA 99 99: F Total calling card charges 99 99: Total usage charges 99 99:99 $99.99 $99.99 $9.99 $9.99 $9.99 $ th Street SW, Anytown, ON Location account #: MONTHLY CHARGES For service from Jul 1, 2014 to Jul 31, 2014 ITEM DESCRIPTION REFERENCE QTY AMOUNT ($) GST/HST ($) PST ($) TOTAL ($) ABCDE10001_ _001 HRI CCC TT PP SS FFF D TOLL-FREE BASIC SERVICE (999) Total monthly charges 99,999 $99.99 $9.99 $9.99 $99.99 Page 7 of 11

9 Page 9 of 12 Location-based charges 606 4th Street SW, Anytown, ON Location account # TOLL-FREE CHARGES LENGTH REGULAR CUSTOMER DESCRIPTION S (MM:SS) CHARGE ($) RATE ($) DISCOUNT ($) GST/HST ($) PST ($) TOTAL ($) Toll-free charges - a summary of toll-free usage charges, organized by toll-free number. Teleconferencing charges - a summary of teleconferencing charges, organized by feature. Usage for U.S. ORIGINATED 716 NEW YORK T1 EGRESS NON-PRIME PLUS S 1 00: SUBTOTAL 1 00: Total for :36 $0.01 $0.00 $0.00 $0.00 $0.01 Total toll-free charges $ TELECONFERENCING CHARGES LENGTH REGULAR CUSTOMER DISCOUNTED DESCRIPTION (MM:SS) CHARGE ($) DISCOUNT ($) CHARGES ($) GST/HST ($) PST ($) TOTAL ($) Circuit number: T1 Bridge services MEET ME TOLL FREE 59: SPECIALTY SERVICES LONG DISTANCE 41: Total teleconferencing charges $9.99 -$9.99 $9.99 $9.99 $9.99 $9.99 ABCDE10001_ _001 HRI CCC TT PP SS FFF D Page 8 of 11

10 Page 10 of Location-based details - customers who receive detailed billing receive a detailed listing of charges organized by service within each location. Charges are then further broken down by service. 39 Location-based details 606 4th Street SW, Anytown, ON Location account #: CHARGE DETAILS - VRoute Voice Usage (Savings Plan) LENGTH REGULAR CUSTOMER DISCOUNTED (MM:SS) CHARGE ($) DISCOUNT ($) CHARGES ($) DATE NUMBER LOCATION TIME LGND GST/HST ($) PST ($) TOTAL ($) Detailed usage - shows usage details, including totals, for each individual number associated with a particular location. Calling Card Details - a detailed listing of calling card charges, organized by calling card number. 40 Usage for (999) CUSTOM BILLING MINIMUMS AND INCREMENTS 1 Jun 3, Bahamas 11:01 A 99:99 M Jun 4, Bahamas 11:01 A 99:99 P Total usage for (999) :99 $9.99 $9.99 $9.99 $9.99 $9.99 $9.99 Usage for (999) Jun 3, Bahamas 11:01 A 999:99 Q Jun 3, Bahamas 11:01 A 999:99 R Jun 4, Bahamas 11:01 A 999:99 S Jun 5, Bahamas 11:01 A 999:99 T Jun 7, Bahamas 11:01 A 999:99 U Total usage for (999) :99 $9.99 $9.99 $9.99 $9.99 $9.99 $9.99 Usage for (999) Jun 5, Bahamas 11:01 A 999:99 A Jun 5, Bahamas 11:01 A 999:99 B Jun 6, Bahamas I11:01 A 999:99 I Jun 8, Bahamas 11:01 A 999:99 H Total usage for (999) :99 $9.99 $9.99 $9.99 $9.99 $9.99 $9.99 Total VRoute Voice Usage CHARGE DETAILS (Savings Plan) 99:99 $99.99 $9.99 $9.99 $9.99 $9.99 $ CHARGE DETAILS - Calling Card (Savings Plan) DATE TO/FROM TO/FROM LENGTH REGULAR CUSTOMER DISCOUNTED TIME NUMBER PLACE (MM:SS) CHARGE ($) DISCOUNT ($) CHARGES ($) LGND GST/HST ($) PST ($) TOTAL ($) ABCDE10001_ _ Card holder: ALLSTREAM 123 Card number: U.S. ORIGINATED 1 Jun 4, 12 P Bahamas 999: :01 A Total calls 99:99 $99.99 $9.99 $9.99 $9.99 $9.99 $9.99 Page 9 of 11 HELPFUL TIP Allstream s standard is to bill all calls with a 30-second minimum and 6-second increments.

11 Page 11 of Location-based details 606 4th Street SW, Anytown, ON Location account #: CHARGE DETAILS - Toll-Free (Business long distance plan) COMP INCOMP LENGTH REGULAR CUSTOMER PLACE S S (MM:SS) LGND CHARGE ($) DISCOUNT ($) GST/HST ($) PST ($) TOTAL ($) Toll-Free Details - a detailed listing of toll-free charges, organized by toll-free number. Teleconferencing Details - a detailed listing of teleconferencing charges, organized by conference or registration number. Number: U.S. ORIGINATED TOLEDO OH 1 0 0:36 P Total for :36 $0.01 $0.00 $0.00 $0.00 $0.01 Total toll-free charges $ CHARGE DETAILS - Teleconferencing QTY/ LENGTH REGULAR CUSTOMER DISCOUNTED DATE TYPE PARTICIPANT TIME MM:SS CHARGE ($) DISCOUNT ($) CHARGES ($) GST/HST ($) PST ($) TOTAL ($) CIRCUIT NUMBER T1 CONFERENCE/RESERVATION NUMBER: CHAIRPERSON: ALLSTREAM Special service features 1 Jun 3, 12 T 10:14 A 31: H Conference total 99:99 $99.99 $9.99 $9.99 $9.99 $9.99 $9.99 CONFERENCE/RESERVATION NUMBER: CHAIRPERSON: ALLSTREAM Bridge services 1 Jun 4, 12 T 11:01 A 35: H Long distance Jun 3, 12 T AZ 11:01 A 37: H Jun 3, 12 T AZ 11:01 A 22: H Jun 7, 12 T CO 11:01 A 35: H Conference total 99:99 $99.99 $9.99 $9.99 $9.99 $9.99 $9.99 ABCDE10001_ _001 HRI CCC TT PP SS FFF D Circuit total 99:99 $99.99 $99.99 $9.99 $9.99 $9.99 $99.99 Page 10 of 11

12 Page 12 of Circuit-based details Circuit number: 01/LXXX/123456/UCN/001 Company XYZ Network ID: WJA Transmission Data: 1536 KBPS Circuit reference: YYZ operations Details for: DataVPN Interspan MONTHLY CHARGES For service from Jul 1, 2014 to Jul 31, 2014 GROSS SPECIAL NET GST/HST/ TAX DESCRIPTION QTY CHARGES ($) DISCOUNT ($) CHARGES ($) FTX ($) PST ($) PROV TOTAL ($) SERVICE POINT: ALLSTREAM, 200 WELLINGTON ST W, TORONTO, ON, CN M5V 3G2 PORT SWITCHED E100 PLUS ACCESS BC EVC POINT TO POINT MAN EVC BC CIR KBPS VANCOUVER BC CCT# SCXPV00054 Total monthly charges $ $0.00 $ $27.50 $0.00 $ OTHER CHARGES AND CREDITS GROSS SPECIAL NET GST/HST/ TAX DESCRIPTION QTY CHARGES ($) DISCOUNT ($) CHARGES ($) FTX ($) PST ($) PROV TOTAL ($) FROM Oct 1, 2014 to Oct 31, 2014 PORT EVC FROM Oct 1, 2014 to Oct 31, BC PORT SWITCHED E100 PLUS ACCESS SERVICE COMMENCED CUST REF # EWO CVE POINT TO POINT MAN EVC BC SERVICE COMMENCED CUST REF # EWO VANCOUVER BC CCT# SCXPV00054 Total other charges and credits $ $0.00 $ $27.50 $0.00 $ Circuit total $1, $0.00 $1, $55.00 $0.00 $1, ABCDE10001_ _ Circuit-based details - details of your data-related charges, organized by circuit number. Name and circuit number - the circuit number for the charges that follow, and the name associated with that circuit number. Circuit information - technical information about the circuit, including the network ID, data transmission rate, reference name and service type. Monthly charges - a listing of fixed recurring monthly charges for data service. These charges are billed one month in advance. Service point address - the service point address is site address for applicable fixed recurring charges. Other charges and credits - one-time charges that may include pro-rated charges such as service additions, cancellations or changes. Legends - the legends for each section of the invoice are found on the last page. LONG DISTANCE USAGE LEGEND: A Automated Statn-Statn Collect B Automated Statn-Statn 3rd Num H Harmonized Sales Tax I International M Mobile P Op Assist Person-Person Sent Paid Q Op Assist Person-Person Collect R OP Assist Person-Person 3rd Num S Op Assist Statn-Statn Sent Paid T Op Assist Statn-Statn Collect U Op Assist Statn-Statn 3rd Num 50 TOLL-FREE/ING CARD/CIRCUIT BASED DETAILS LEGEND:! Home NPA Discount Applied # Home NPA Discount Applied $ Intralata * Optimizer Discount Intrastate C Local calls above Cap D Day E Evening F Foreign tax H Harmonized Sales Tax I International L Local calls M Mobile N Night/Non-Prime O Operator Assistance P Prime S Swipe Surcharge U USA Direct TELECONFERENCING TYPE: A Auto Event O Operator/Event Handled T Toll-Free Meet-Me X Event Express Page 11 of 11

COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS*

COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) Fixed Rates Variable Rates FIXED RATES OF THE PAST 25 YEARS AVERAGE RESIDENTIAL MORTGAGE LENDING RATE - 5 YEAR* (Per cent) Year Jan Feb Mar Apr May Jun Jul