Sustainable Future. Toward a. When a Green Pool is a Good Thing APSP s Energy-Efficiency Standards The Retail Sales Associate Program APSP QUARTERLY

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1 AQ APSP QUARTERLY SUMMER 2010 Toward a Sustainable Future When a Green Pool is a Good Thing APSP s Energy-Efficiency Standards The Retail Sales Associate Program

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3 Upgraded Electronics! Upgraded Electronics! The Pool Motor... with a built in Safety Vacuum Release System A. O. Smith Guardian complies with requirements for Safety Vacuum Release Systems in the Virginia Graeme Baker Pool and Spa Safety Act of Economical Easy To Install Self Calibrating & Monitoring Full Body Entrapment Protection Auto-Reset Listed To The Standards Built In Electronics Replaces Existing Pool Pump Motors A. O. Smith Guardian is listed to the ASME A SVRS standard for suction lift applications. Free Information: To learn more about Guardian replacement motors, see your local A. O. Smith Distributor or visit our website and download bulletin #2995B at: Copyright 2010 A. O. Smith Corporation 1325 Heil Quaker Blvd. LaVergne, TN Tel: (866) Fax: (800) SVRS does NOT protect against the four other types of entrapment: hair entanglement, mechanical entrapment, limb entrapment, evisceration/ disembowelment.

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5 AQ APSP QUARTERLY 20 SUMMER features 11 A Responsible Approach to Pool Care in a Green World There s more to going green than just marketing. BioGuard shows us how to look out for the environment and pool and spa owners. BY SCOTT NEWTON 14 Setting New Standards APSP develops energy-efficiency guidelines for pools, spas and hot tubs. BY MARY LOU JAY 20 Selling That Works APSP s Retail Sales Associate Program turns beginners into knowledgeable retail salespeople. BY MICHAEL FICKES departments 9 President s Message BY BILL WEBER 22 APSP News & Resources 26 AQ Readers Survey 27 New Members 34 Advertiser Index SUMMER

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7 APSP board of directors Officers Chairman of the Board Charlie Schobel Chemtura Chairman-Elect Kathleen Carlson Aqua Quip Secretary/Treasurer Joe Amato Amato Industries Inc. Past Chairman Terry Brown, CBP Buddy s Pool Service Region Directors Region 1 NESPA Steve Gorlin, CSP/CBP Steven J. Gorlin & Company Region 2 Doug Winkler Swimkare Region 3 Joe Jones Texas Blue Lake Pools Inc. Southwest Region Jeff Mitchell, CBP Dynasty Pools Region 5 Todd Gruenewald Munie Leisure Center Region 6 Chris Ferriss Splash Pool Services Region 7 Dan Johnson, CBP Swim Inc. Region 9 Chris Callanan North Shore Pool & Spa Region 10 Richard Petty Petty Pools Northwest Region Vance Gillette Gillette Consulting, Inc./Under contract to Zodiac Nonvoting Bill Weber, Pres & CEO Association of Pool & Spa Professionals Division Council Directors Builders Council Joe Vassallo, CBP Paragon Pools Retailers Council Kelly Reed Contemporary Watercrafters Distributors Council Dominick Latino POOLCorp Service Council Bob Baron, CSP/CBP Baron Pool Service Manufacturers Council Kirk Sullivan San Juan Products Hot Tub Council Chris Robinson Lucite International Manufacturers Agents Council Jami Pittman Stellar Sales Directors at Large Jerry Pasley Jacuzzi Hot Tubs & Sundance Spas Mark Laven Latham International Association of Pool & Spa Professionals code of ethics All members of The Association of Pool & Spa Professionals agree to be dedicated to and to comply with the following ethical principles and policies: To contribute to the health, safety and welfare of the public in the design, manufacture, installation, maintenance and operation of swimming pools, spas and hot tubs by complying with all applicable laws, ordinances or regulations and refraining from engaging in fraudulent or deceptive acts or practices. To hold all necessary federal, state and local licenses, registrations and permits. To respect and not infringe upon the intellectual property rights of others and to refrain from using the property of others without their prior, written consent. To advertise products, services and prices truthfully and consistently with all federal, state and local advertising practices requirements. To establish prices in a manner that does not involve collusion with a competitor and to clearly communicate such prices to potential customers or clients prior to providing such products or services. To provide written sales agreements when such are requested by customers or required by law. To comply with the terms of all agreements, oral or written, regarding the provision of products or services. To respond to any consumer complaints made to any governmental authority, Better Business Bureau or equivalent nongovernmental authority. To exclude from company ownership or senior management any person or entity who or which, within the past three (3) years, has been convicted of or pleaded no contest (or its equivalent) to any felony or other crime involving business or financial practices. To use the APSP name, logo and other intellectual property only when and as permitted by APSP, and to cease all such use upon suspension from or termination of membership in APSP. To file a complaint with APSP regarding a potential violation of this Code of Ethics only when in possession of credible evidence of such potential violation. To cooperate fully with any APSP investigation of a potential violation of this Code of Ethics. SUMMER

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9 AQ APSP QUARTERLY Volume 3, No. 3 Summer 2010 The Association of Pool & Spa Professionals (APSP) 2111 Eisenhower Avenue Alexandria, Virginia Fax kpires@apsp.org Website: APSP.org APSP OFFICERS (2010) APSP Chairman of the Board Charlie Schobel APSP Chairman-Elect Kathleen Carlson APSP Secretary-Treasurer Joe Amato APSP Past Chairman Terry Brown, CBP AQ EDITORIAL STAFF APSP President and Chief Executive Officer Bill Weber APSP Director of Communications Kirstin Pires AQ Contributors Helen Bloch Carvin DiGiovanni Michael Reed Lauren Stack Published by Naylor, LLC 5950 Northwest 1st Place Gainesville, Florida , Fax Publisher Tom Schell Editor Leslee Masters Project Manager Ray Goodwin Publication Director SaraCatherine Sedberry Advertising Sales Amanda Blanchard, Pete Dicks, Nicki NeSmith, John O Neil, Blake Patterson, Jana Roesch, Paul Woods, Chris Zabel Marketing Erin Sevitz Layout & Design Kayti Taylor Advertising Art Lesley Helash AQ (APSP Quarterly) is published four times a year for The Association of Pool & Spa Professionals. Copyright 2010 by The Association of Pool & Spa Professionals. All rights reserved and all commercial use of the contents prohibited except if expressly authorized in writing by the association. Opinions expressed in this publication do not necessarily represent official positions or policies of APSP. PUBLISHED JUNE 2010, APS-Q0210/4198 president s message It s Not That Hard to be Green WHEN MY NOW-ADULT daughter was very young, one of my guilty pleasures was sitting with her and watching Sesame Street. One of my fondest memories is of watching Kermit the Frog singing Bein Green. The song carries a wonderful message about identity and about being proud of who you are and what you stand for. When I think about the pool, spa and hot tub industry, the message in that song clearly applies to us today and even carries a great new meaning that will take us into the future. If you remember, the song starts with Kermit lamenting It s not easy bein green... It seems you blend in with so many other ordinary things and by the end of the song Kermit comes to appreciate his greenness: It s beautiful and I think it s what I want to be. As an industry, we should always be proud of the positive, fun experiences our products help to create, and self confident that the work that APSP does improves our industry and creates safer, healthier products for everyone to enjoy. Today there is a new green message in the world, one that Kermit perhaps unknowingly anticipated in the early 70s. Today, green is about renewable energy, sustainability and environmentally kind thinking. Our industry has some exciting products and services that are on the very cutting edge of green engineering and environmentally friendly thinking. We should take pride in the evolution of pool, spa and hot tub equipment and the sanitization techniques that are enhancing the use of our products and allowing consumers to get more and better use of their investments. APSP members are leading the way when it comes to being green. Our leaders are the heart and soul of this industry, and through their collaboration are making our world a brighter place. Our work in standards, safety, professional development, advocacy and promotion gives our industry special pride in who we are and what we provide to consumers. As we move into the future, our continuing efforts to provide sustainable solutions will continue to be something we can all take pride in. Kermit was right, green is what we want to be! Bill Weber President & CEO The Association of Pool & Spa Professionals bweber@apsp.org Today, green is about renewable energy, sustainability and environmentally kind thinking. Our industry has some exciting products and services that are on the very cutting edge of green engineering and environmentally friendly thinking. SUMMER

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11 A Responsible Approach To Pool Care in a Green World BY SCOTT NEWTON BIOGUARD BRAND MANAGER ITH THE HEADLONG rush toward developing and marketing pool and spa products that are considered green or environmentally friendly, one important party is often left out of the discussion - the pool or spa owner. That is, are those products truly promoting good citizenship, or are they just improving the company s marketing efforts? More importantly, are they doing their primary job of protecting our families and friends while also helping the environment? BioGuard takes the stance that true responsibility takes into account much more than the physical composition of the products that show up in our buckets, bags or bottles. It is important to look at the whole picture and work to develop solutions that help satisfy the consumer s goal and the goals of the manufacturers and dealers. That is the responsible approach to pool care. Certainly, the pursuit of environmentally friendly product innovations is at the forefront of all of our minds. BioGuard is very proud to have introduced a new replacement media for diatomaceous earth (DE) filters that is made from 100 percent biodegradable cellulose fiber. EcoKlean is an earth-friendly and effective alternative to DE, while still delivering a diamond-like sparkle to the pool. After the first use, filtration run cycles increase by up to 70 percent when compared to those of DE. And since three pounds of EcoKlean is equivalent to 25 pounds of DE, it creates a smaller footprint. In addition to product innovation, there are many opportunities in the daily course of doing business for all of us to improve our processes and incorporate good environmental sense into our programs. For example, BioGuard s manufacturing teams have recycled more than half a million pounds of corrugated waste and approximately a quarter of a million pounds of plastics in the first quarter of this year alone. This not only offsets the cost of disposal, but also prevented this volume from entering a landfill. BioGuard s teams have reduced the use of solvents by approximately 20 percent and are well under way with converting to aqueous-based solvents/degreasers. Another area in which we must stay diligent is seeking beneficial uses for off-specification and waste products, such as looking for environmentally acceptable substitutions for chemicals in other processes. Doing all that we can to avoid incineration of chemicals which cannot be re-used just makes good sense. Even taking a look inside our corporate offices and stores can provide a new perspective on ways to curb waste and work more efficiently. Something as simple as faxing or ing our communications instead of sending paper mail is a step in the right direction. BioGuard s dealers enjoy a print-ondemand system for literature and a lot of our merchandising SUMMER

12 REDUCE FILTER MAINTENANCE AND SAVE WATER CENTRIFUGAL WATER FILTRATION Outlet Inlet Purge Valve Capable of filtering down to 30 microns No filter media to clean or replace Flow rates of 13gpm to 132gpm Working pressure of 58psi (400kpa) Waterco (USA) Inc Augusta, USA Tel: Based on the principles of centrifugal water filtration, MultiCyclone is a new pre-filtration device which captures 80% of the dirt load before it reaches the pool filter. Incoming water tangentially enters its 16 mini hydro cyclones, generating a strong centrifugal effect. Incoming sediment is spiralled down to its clear chamber, which is cleansed by purging 4 gallons of water. Waterco Canada St-Hyacinthe, Qc, Canada Tel: materials. We also took a look at the printed pieces being sent directly to consumers and began employing more to reduce paper usage. But a bigger picture still remains our most important call to action. A responsible approach to pool care begins and ends with making our products as effective and efficient as they can be. Responsibility = Effective and Efficient Is the product effective enough to do the job for which it is intended? Or does the consumer end up using a lot more of it or adding something else because it did not work completely or it caused another problem? Having to ultimately use more product costs not only money, but also steals away time better spent enjoying the pool or spa. We must ensure that every product works as advertised and that we do not make claims that cannot be supported with proven data. Our products must seek to prevent or solve problems in a way that makes total environmental and economic sense. Doing anything less is just plain wasteful and arguably less responsible when you think about all that is required to manufacture and deliver a product. There are extra materials used to make all of the containers and shipping cartons, extra energy and fuel consumed to create and ship those products and sometimes the extra consumption of precious water just to formulate a product. Even a simple consideration like determining how far a product has to be shipped or how many times it has to be handled is an opportunity to reduce and manage our footprint and one we must all take seriously. Responsibility = Health and Safety Of course, the main goal with pool and spa care products is protecting swimmers from harmful bacteria and other organisms. At BioGuard, we are proud to stand behind our products, which contain ingredients that are often considered best-in-class and have passed all necessary regulatory review. Responsibility means not taking chances with personal safety or suggesting something that may cause undue damage to a pool or spa. Likewise, BioGuard is dedicated to the education of our dealers and their customers. It is important to invest in technology and systems to keep everyone informed about the products and their proper usage. Responsibility = Active and Involved Industry stewardship is a third key component of environmental responsibility. We must all step up to play key roles and help shape decision making within the pool and spa industry as well as in the chemical industry. A great example is Responsible Care, the chemical industry s global voluntary initiative under which companies work together through their national associations to continuously improve their health, safety and environmental performance. They also seek to communicate with stakeholders about their products and processes in the manufacture and supply of safe and affordable goods that bring real benefits to society. Responsible Care first conceived in Canada and launched in 1985 has been commended for being a significant contribution by the chemical industry to sustainable development by the United Nations Environmental Programme (UNEP) at the World Summit on Sustainable Development held in Johannesburg in August The Bottom Line Being responsible takes more than a marketing campaign or just talking green. It means looking out for the good of the environment as well as the pool or spa owner. That is BioGuard s commitment, and one that we know we can all get behind. AQ 12 AQ APSP QUARTERLY

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14 BY MARY LOU JAY Setting New Standards APSP develops energy-efficiency guidelines for pools, spas and hot tubs 14 AQ APSP QUARTERLY

15 ISING ENERGY COSTS and an increased public awareness of the need for conservation have spurred consumers to look for ways to reduce their energy consumption. With the expected adoption by ANSI of two new APSP standards later this year APSP 14 for Portable Spa Energy Efficiency and APSP 15 for Energy Efficiency for Residential Inground Swimming Pools and Spas owners of new spas and swimming pools will have confidence knowing that they are doing their part to conserve energy. RThe pool and spa industry s interest in new standards goes back several years to when the California Energy Commission (CEC) adopted new energyefficiency regulations for appliances under Title 20. When many spas did not pass the CEC compliance testing, APSP organized spa manufacturers into a committee to resolve the problem. The group found flaws in the testing procedures involving issues such as water volume, control of ambient temperature and spa size, and worked cooperatively with the CEC to develop measurements that are more accurate. The CEC testing results and protocols set the table for the beginning of APSP 14, explains Carvin DiGiovanni, senior director, technical and standards at APSP. The committee and staff decided to capitalize on all the good work that had been done. We wanted to develop a standard that captured everything we did in California, put it into an ANSI consensus standard and make it applicable to all 49 states. Shortly after the requirements for California became effective, we noticed that a lot of other states don t really write their own bills, but copy larger states, adds Lee West, technical director at Newport Controls, who chairs the APSP 14 committee. But committee members felt they could improve on the California regulations. There remained a lot of confusion over testing; even though the requirements were very specific as far as the formulas that should be used, there was not enough detail so that everyone would be consistently testing the same way. Since energy and green are such big topics, we also knew that at some point the federal government would get involved. They would either write their own standard or put together a committee and hire a couple of consultants to put one together, he continues. The government doesn t like to interfere with widely accepted industry standards, however. If there is a standard there that has been approved and has gone through a consensus process like the ANSI standard, or if it s in the development stage by an organization that normally publishes standards and is successful at publishing them through ANSI they will look to that standard first, West adds. A Model for Energy Efficiency Because it wanted the standard to meet CEC requirements, the APSP 14 committee maintained the agency s formulas in its document. But we were a lot more detailed on how you test the hot tub, what temperatures you use, where you put the temperature probes, how many temperature probes you need and how you stabilize the temperature before you start the test. The way our standards are written, even someone who knows nothing about energy efficiency could take them, go step by step and do an effective test, says West. During its deliberations, the APSP-14 standards committee has kept the CEC apprised by sharing its working documents for review. We also have a gentleman from the CEC who is receiving all the information and giving his opinions and feedback, West adds. Although the testing sections of the APSP 14 draft standard are rock solid, West says the committee is still doing some fine-tuning on other sections. It SUMMER

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17 hopes to submit the document to ANSI by early summer, and will then go through a public comment, review and final draft process before submitting it to the ANSI board for final approval. Even before its passage, APSP 14 is being used as a benchmark. The U.S. Senate, for instance, is currently considering a bill that involves the energy efficiency of portable hot tubs. Although the bill does not officially recognize APSP 14 because it is still in draft form, its language does mirror the standard. The law also has a requirement that says if there s a new ANSI standard on energy, the regulators in charge of this law would defer to the new ANSI Standard 14, DiGiovanni notes. Having an ANSI standard will also make it easier for states to adopt appropriate energy guidelines for hot tubs. The APSP 14/ANSI standard won t impact the hot tubs currently being produced by national manufacturers, since they have already made adjustments to comply with CEC requirements. Some smaller or regional manufacturers may have to make design changes, however. But APSP 14 will bring peace-of-mind to end users, DiGiovanni says. The retailer and the homeowner want to be able to buy a spa and don t want to have problems later on with it not meeting the laws of their state. Once we get a hot tub standard, that s resolved. Lower Power for Pool Filters Around the same time that the CEC was testing hot tubs, it was also looking at the efficiency of pool pump motors. Because of the good relationship developed during those discussions, the CEC was willing to cooperate with another of APSP s technical groups when questions arose about that issue. That committee, which had been working on the issue of improper motor labeling, determined that the CEC and its consultant were measuring energy efficiency based on the number of watts it takes to filter water, or watts per gallon. But the pool industry and pump manufacturers had been focusing on ANSI s Role and Function Since 1984, APSP has been the ANSI-accredited national standards developer for the pool, spa and hot tub industry. The American National Standards Institute (ANSI) is a non-profit, privately funded membership organization that coordinates the development of U.S. voluntary national standards and is the U.S. member body to the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) via the United States National Committee (USNC). The institute was founded in 1918, prompted by the need for an umbrella organization to coordinate the activities of the U.S. voluntary standards system and eliminate conflict and duplication in the development process. For more than 80 years, this system has been successfully administered by the private sector, via ANSI, with the cooperation of federal, state and local governments. The institute serves a diverse membership of more than 1,400 companies, 250 professional, technical, trade, labor and consumer organizations and some 30 government agencies. Standards exist in all industries, including safety and health, telecommunications, information processing, petroleum, medical devices, etc. ANSI does not itself develop American National Standards; rather it facilitates development by providing the structure within which standards can be developed and consensus can be achieved. ANSI approval of these standards is intended to verify that the principles of openness and due process have been followed in the approval procedure and that a consensus of those directly and materially affected by the standards has been achieved. The voluntary standards system in the United States consists of a large number of standards developers that write and maintain one or more national standards. The Institute ensures that its guiding principles consensus, due process, and openness are followed by these standards developers through the process of accreditation. SUMMER

18 pumps wire-to-water efficiency, measuring how much electricity is put in and how much water is lost. We found that you could have a very efficient pump and motor that was moving very little water relative to another pump technology that was moving a lot of water for less money. So you could have a less-efficient pump that was filtering more water for less money than a higher efficiency pump, says Steve Barnes, safety and compliance manager for Pentair Water Pool and Spa Inc., who headed the group that evolved into the APSP 15 committee. Once we figured out what they were doing, we concluded that they were technically correct, but the way they were saying things was confusing, Barnes adds. The results of the APSP committee s work with CEC are reflected both in California s Title 20 and 24 and, in slightly different form, in APSP 15. We didn t want to change the technical requirements and the formula, but we felt there was room for improvement in some of the explanations and definitions, says Barnes. APSP 15 bans split-phase, shaded-pole and capacitor start-induction run type pump motors. It requires that any filtration-pump motors with a capacity of one total horsepower or more be multi-speed or variable speed. It also sets maximum pool-filtration flow rates for both small (under 13,000 gallons) and large pools. Multispeed pumps must have controls that default to the filtration flow rate when no auxiliary pool loads are operating. APSP also incorporates testing standards for motors, pumps and heaters from the IEEE (Institute of Electrical and Electronics Engineers), NSF International and other groups, which are already being used in the industry. Under the APSP 15 standards, pool owners could enjoy an improvement of up to 90 percent in energy efficiency for pool filtering, Barnes says. During testing, the committee saw energy savings of between 50 and 75 percent using twospeed pumps and filtering on low speed. In one case study with an 18,000-gallon pool, a one horsepower pump consumed 6.6 kwh to turn it over. With a two-speed pump running on low speed, it consumed 3.4 kwh, a savings of 48 percent. A variable-speed pump consumed 1.5 kwh, a savings of 76 percent, Barnes adds. The APSP 15 standard committee is also finishing up its work and hopes to complete the ANSI process by the end of In the meantime, we can present this document as a model code and a state could adopt it and be consistent with the ANSI standard when it comes out, Barnes explains. That s what s happening in Florida, which is expected to pass legislation referencing the future ANSI standard 15 sometime this summer. Federal legislators have also agreed to wait for the ANSI standard before passing any laws regulating energy usage for swimming pools. The adoption of APSP 15 will require manufacturers to make some adjustments; currently less than half of the pumps sold in the U.S. will meet its standards, according to Barnes. Although some pool builders will choose to install the multi-speed pumps to comply, others may decide to install one pump under one horsepower for filtering and another, larger pump to handle everything else. In either case, the standard should level the playing field, since eventually all pool builders will have to comply with its requirements. This will be a benefit to pool owners; it s the right thing to do for our customers, Barnes adds. We want our customers to enjoy their pools and save money. AQ 18 AQ APSP QUARTERLY

19 This small word could make a big difference to your bottom line When members are closing in on a sale many pull out a trump card to clinch the deal: their membership in APSP. This simple designation at the end of a name APSP Member promotes customer confidence, giving its holder a distinct advantage in a challenging market. Closing more deals, we think you ll agree, would be reason alone to become an APSP member. But just in case you re not convinced here are some more. Rev up new business with a FREE listing on APSP s online locator. Thousands of consumers and dealers log on each year seeking the very services and products YOU provide. Avoid costly lawsuits with advance word on new federal and state regulations. Get plain English explanations of standards and regulations to guarantee you re in full compliance. Stay ahead of the curve on best practices through APSP s publications and ensure your workmanship is always state-ofthe-art. Earn prestigious certifications for yourself and your employees another way to distinguish your company from the competition. Make your dollar go farther with APSP-sponsored insurance, financial, and business services. (And if you re a supplier enjoy discounted exhibit space at two of the industry s preeminent expos.) And finally Let YOUR interests be heard on state and local regulations and government relations issues critical to the future of your business. Don t delay. An application and description of your complete benefit package is at Take your place in the largest pool, spa, and hot tub association in the world. Join today! BONUS! Free copy of 35 Ways to Generate Leads and Increase Sales $75 value 2111 Eisenhower Avenue, Alexandria, VA 22314, , ext. 301 memberservices@apsp.org

20 Selling That The industry has a retail sales training program that turns beginners into knowledgeable retail salespeople. BY MICHAEL FICKES ANUFACTURERS, BUYING GROUPS and other key pool and spa industry product and service suppliers are promoting a recently introduced Retail Sales Associate Program (RSAP). Developed by the Association of Pool and Spa Professionals Retail Council over the past three years, the program is simple, straightforward and, by all accounts, effective. 20 AQ APSP QUARTERLY

21 Works We gave out promotional materials about the program to 530 people representing 155 firms at our annual meeting this year, says Greg Howard, CEO of Carecraft, Inc., a poolindustry buying group headquartered in San Juan Capistrano, Calif. Costa Mesa, Calif.-based Aquatech Corporation has promoted the program at its annual conference for each of the last two years. We recommend it at our retailer roundtables, says Nancy Lesniewski, Aquatech s director of membership development. We also raffled off a free copy of the program during our last two annual conferences. Arch Chemicals featured the training program at its most recent training event, and the Arch sales force is promoting the program at its Regional Intensive Training Event schools around the country. We plan to incorporate the RSAP program into our own internal employeetraining programs, says April Nielsen, senior regional sales manager - Arch s Dealer Water Division. It will help provide a solid foundation for new hires in multiple support roles. A number of manufacturers have approved the use of co-op dollars to pay for at least part of the cost of the program, which consists of a textbook and a motivational how to sell book, Raving Fans, by Ken Blanchard, plus companion workbooks. Finally, there is a facilitator s guide to help the store manager present the material in the most effective way. Why the Buzz? RSAP has generated a lot of buzz in its short time on the market. Why? It s not as if retailers haven t been training sales people all along. Some have done it better than others. But what is special about this? In recent years, pool and spa retailers have seen rising competition from big box stores, online stores and other retailers of all kinds. The number one fear among pool and spa specialty retailers today is the changing ways in which consumers can buy pool products, says Carecraft s Howard. They used to go to specialized pool-supply stores. Now they can buy floaters filled with chlorine in the grocery store. They can find toys and floats and other gear in the drug store and on the Internet. Home Depot has a computer that helps consumers figure out which pool chemicals they need. The competitive solution to the problem is retail sales force training, continues Howard. If consumers are convinced that specialty pool and spa stores have people who know things about managing pools, they will be repeat customers, he says. Brenda Murr, vice president of Mermaid Pool, Spa & Patio in Anderson, Ind., adds that the industry has wanted a program keyed to pool and spa retail, not something general. This program has been developed by people in our industry for our industry, she says. We created the program by asking ourselves what we really wanted our counter people to know in order to sell more. As soon as a retail sales associate becomes knowledgeable, he or she becomes profitable, continues Murr. Knowledgeable employees can think ahead, answer questions and make confident recommendations. Another key feature of the RSAP is that it is a self-study course that doesn t require too much time from a business owner. We rely on the program to train new staff, says Kelly Reed, operations manager with Contemporary Watercrafters, Inc., in Bethesda, Md. Because it is designed as a self-study course, I don t have to actively participate in all facets of the training. The employee can study in between classes and helping customers. I can clarify when needed or expand on that basic knowledge with additional information that is specific to our company. Does It Work? So far, the RSAP reviews have struck positive notes. Managers especially like the speed with which it can give a new hire the knowledge to be effective on the sales floor. One of our members trained six new hires with the program, says Aquatech s Lesniewski. The owner set up a week of training that covered pool equipment and chemistry, company culture and the point-of-sale system. The classroom work, however, only covered the highlights. The employees finished on their own time. But after the week of classroom work, the employees were immediately able to go to work. The program gave them the confidence and the knowledge to deal with customers effectively. Lesniewski adds that raises for the new employees were connected to the successful completion of the program. We follow the modules the way they are presented, says Reed. That way we re sure that we touch on all the relevant topics. Reed recalls with pleasure seeing a new employee, freshly trained in the program, talk to a customer about a lateral on a sand filter. I ve also heard staff correcting customers, she says. A customer said that the filter wouldn t turn on, and the newly hired person said, Oh, it s the pump that won t turn on. That s where the problem is. Retailers appreciate the confidence the program engenders in new employees as well as the speed with which it works. First and foremost, they approach customers with more confidence, says Murr. They provide confident answers the kind of answers people want. We put a young man through the course just as he joined the company and the difference in his level when he first went onto the sales floor was incredible. Not long after he started, I heard him correctly explaining to a customer what a pump impeller does. Howard observes that a few companies in every retail segment always manage to survive, whatever the competitive challenges. They are the ones that offer the best service, he says. In the pool business, good training is the way to build a service organization. Howard points out that it is also important to learn about customers and how they might be changing and how a service operation may have to adapt. One of our members reported that his customers were buying tubs of chemicals on the Internet, he explains. When asked why, the overwhelming response was convenience and not, as expected, low price. Now that retailer can combine pool knowledge and expertise what chemicals are best for your pool with prompt delivery. The Internet can t beat that. For more information or to order the RSAP, visit AQ SUMMER

22 APSP news & resources CPSC Adopts APSP Language on Unblockable Drains The U.S. Consumer Product Safety Commission approved a final Technical Guidance document on the implementation of the Virginia Graeme Baker Pool and Spa Safety Act with a vote on March. 1. The Technical Guidance includes the APSP-advocated interpretive rule on unblockable drains. The unblockable definition was based on the testimony from APSP s Carvin DiGiovanni and public comments submitted by APSP. This is a critical issue because the VGB states that public pools and spas that have properly designed multiple drains or an unblockable drain are not required to install additional devices or systems such as an SVRS or shut-off switch. As a result of the CPSC vote, drains with covers that meet this criteria will be recognized as unblockable, even if the sump or pipe size is considerably smaller. This vote represents a significant victory for safety and the pool and spa industry, said DiGiovanni, APSP s senior director, technical and standards. This will make more options and more cost-effective options available to manufacturers, builders, owners and operators, while ensuring that suction fittings or cover assemblies certified as unblockable are safe for use on a single outlet. This decision, which adheres to the language in the ANSI/ APSP-7 Entrapment Avoidance Standard and the ASME/ANSI A Standard for Suction Fittings, is another endorsement of APSP standards, added DiGiovanni. It represents the viewpoints of many experts on the standards committees who wanted to raise awareness that if you decide to install an unblockable drain it requires a systems approach to doing it correctly rather than just swapping out to a VGB-compliant cover. And on the other hand, let s not forget that the VGB Act does allow for the option for pools to be built without drains. The approved CSPC Staff definition follows: Unblockable Drain: A suction outlet defined as all components, including the sump and/or body, cover/grate, and hardware such that its perforated (open) area cannot be shadowed by the area of the 18 x 23 Body Blocking Element of ASME/ANSI A and that the rated flow through the remaining open area cannot create a suction force in excess of the removal force values in Table 1 of that Standard. All suction outlet covers, manufactured or field-fabricated, shall be certified as meeting the applicable requirements of the ASME/ANSI A standard. All public CPSC documents on VGB are available at www. cpsc.gov/cgi-bin/foia.aspx. Select Pools, Whirlpools, Hot Tubs, Spas for a list of documents. APSP Helps OSHA Clarify Standard Carvin DiGiovanni, APSP s senior director, technical and standards, reports that OSHA has made a correction to its interpretation letter for Safety Procedures During Gunite and Shotcrete Pool Construction, Standard (See the corrected letter at: p_table=interpretations&p_id=21436). Before the correction, inspectors interpreted the rule to require safety apparatus where the excavated walls are used as the form for the gunite or shotcrete pool walls. Compliance in this case would prevent the performance of the required work. DiGiovanni reports that OSHA plans to incorporate the interpretation into the statute itself. Hot Tub Council Convenes Work Groups At its meeting at the Atlantic City Pool and Spa Show, the Hot Tub Council of APSP formed several committees and outlined goals for the coming year. Education, research, promotion, advocacy and membership will receive special attention from the Hot Tub Council. Committees provide focus and a way to share the workload among all HTC members, said APSP staff liaison, Lauren Stack. It s also a way for APSP members to get involved on a specific issue without serving on the council itself. The education committee is chaired by Steve Gorlin and has set forth four goals: partner with the Career Institute, APSP councils and NESPA to deliver the first pilot programs of the Basic Hot Tub Technician certification program; graduate the first class of certified hot tub technicians; identify additional continuing education opportunities for hot tub professionals, including a master certification; promote the value of the APSP Retail Sales Program to hot tub retailers. The research committee, chaired by Anthony Pasquarelli, seeks to foster the creation of reliable consumer and industry research to help stakeholders make informed business decisions. The committee will build strong partnerships with PK Data, the National Swimming Pool Foundation and others to assure that the needs of the hot tub industry are represented in ongoing research projects. The promotion committee, chaired by Greg Lowe, was formed to increase the communication between the council and member base to educate the industry on what the HTC is accomplishing and to retain and attract new members. John Schrenk will chair the advocacy committee. The committee s mission is to protect the interests of the hot tub industry through proactive advocacy efforts utilizing the expertise of HTC members and APSP staff in a concerted effort to positively interact with government and regulatory entities. The membership committee will strive to be the essential organization for those engaged in the hot tub and spa industry. Led by Chris Robinson, the group will work to communicate the value of membership and engage people across the industry in the council s activities. Each of the Hot Tub Council s new committees seeks members from outside the council. For more information, contact Lauren Stack at lstack@apsp.org. CPSC Adopts APSP Comments For Hot Tubs The U.S. Consumer Product Safety Commission provided a major victory for the APSP and hot tub manufacturers when it voted to approve a final technical guidance and model state legislation for the Virginia Graeme Baker Pool and Spa Safety Act state grant program. While the 22 AQ APSP QUARTERLY

23 Member Spotlight: Dan Johnson, CBP Dan Johnson, an APSP Certified Building Professional, APSP board member, technical and standards committee member and literature enthusiast, became a CBP in the very first year of the program. He founded his own company, Swim Incorporated, the following year in How did you get started in our industry? I ve been in the industry for 36 years. I got my residential pool contractor s license in 1983 and in the mid 1990s I received my commercial pool license. Q Tell us about your volunteer efforts. Q I am on the APSP National Board of Directors representing Florida, I chair the ANSI-5 committee and I am a member of the ANSI-7 committee. This is my second year as the APSP Region 7 director. I think that as a member of an industry that has been good to me I feel some sense of obligation to give back. The truth is, it s an honorable thing to do to give back to an industry that has been good to you and needs help. We don t have tremendous opportunities; we don t have a big voice in the government arena. Those of us who have the capacity to volunteer, should. It s all about finding your capacity. Over the years, I have studied our language so I m a pretty good interpreter. On the ANSI-7 committee, I sit with engineers. I m a pool contractor, but I can translate engineer talk. That capacity allows me to volunteer and improve communication and open pathways that were closed. I enjoy doing it. How do you help advocate for the industry? I chair the ANSI-5 committee and I m also a member of Q the ANSI-7 committee that wrote the suction entrapment avoidance standard. I was honored to be called to Washington and help when congress was writing the language for the VGB Act. The current language is not great, but it s better than what was originally there. I have also lobbied locally in Tallahassee and traveled the state talking with legislators about implementation of the ANSI-7 safety code. Why are you an APSP member? Q I m an APSP member for two primary reasons: Being a member of an association allows for information sharing. When I m with other members, there s a comfort-level in sharing information in an industry with severely limited educational opportunities. The educational opportunities through APSP are great. There s strength in numbers. When it comes to advocacy and government relations, being a member of an association carries more weight when talking with legislators. When it comes to the size of the industry, we re not very big. Individually, we don t have a voice in legislative issues. We re far better to have input in regulation than to just have it forced upon us by people who don t understand what we do. What advice do you have for those entering Q the industry? I have powerful advice: It took me at least 12 years to figure out that I didn t know anything at all. You need to form a perspective when you enter the industry that you are going to become a business that [services, sells, builds] pools. There s an overabundance of great pool contractors that are not good businessmen. If you re a good businessman first, when economic conditions worsen you may be able to survive. I have friends who are very good contractors that are out of business, and it breaks my heart. It s part of my own history. I understood how to contract the pool, but I needed to understand what happened at the end of the year when I handed my book over to my accountant. There are some very qualified people who aren t surviving because they didn t learn the business skills as well as they learned the craftsmanship. How did you learn to be a good businessman? Q I taught myself. I am a completely self-educated individual. I went back to a local community college and took some night courses in business, but I have a voracious appetite for reading. I don t read fiction. I read history, biographies, educational and instructional materials. I m typically reading four to six books at a time. I believe the most educational tool is reading. The more you read, the more words you know and the more intelligent you become. Educate yourself at every opportunity: learn, learn, learn and never stop learning! What is something you re really proud of Q and why? On a daily basis, I love what I do. I look at each day as a challenge. Attitude is everything. If you can maintain your attitude in a positive frame, it s amazing. Your attitude becomes gravitational. Work to put the needs of others before your own. Try to see things from their side, keep a smile on your face. It s astonishing what a smile can do without even saying anything. documents contain several requirements that qualifying states would have to impose on pools and in-ground spas, portable spas or hot tubs are deemed to be in compliance with all entrapment provisions as long as they are certified to UL 1563 by a nationally recognized testing laboratory. This provision will exempt portable spas from several requirements that are appropriate for pools, but are not indicated for hot tubs: The 3-foot separation required for multiple-drain systems The need to replace outlet covers in existing installations The need to install backup devices such as SVRSs or shut-off switches Congratulations to the CPSC on completing this final piece of the act, said Carvin DiGiovanni, APSP s senior director, technical and standards. This has been a long journey to increased safety for pools and spas. With the CPSC model state code language and technical guidelines in place for residential pools and spas, we can begin to work together to make every pool and spa as safe as possible. The next SUMMER

24 a more energy-ef cient pool at the touch of a button At Your Service Garrett For the Highest Quality Customer Service Garrett is committed to providing their customers superior service throughout the entire process. This philosophy has helped Garrett become the oldest continuously operating liner company in the industry. See for yourself how a top selection of liner patterns, finest quality materials and fit, attractive pricing, fast delivery, customer support, a 20-year limited warranty and white glove treatment can help your business grow this year. Call today. See what our customers are saying My questions are answered better because I m able to talk directly to the right Garrett team member that s invaluable. Dealer in Georgia We re thankful to have a supplier that gives us quality products and service year in-year out. Dealer in South Dakota Quality pool liners since Lower Morrisville Road Fallsington, PA Fax: Metallic stains can be some of the hardest, most time-consuming stains to remove from pool surfaces, but the GLB Stain Magnet System makes it easy. In fact, the Stain Magnet System is so effective that if it does not remove your metallic stain, we ll give you your money back! Here s how it works: 1. Confirm the stain is metallic in nature. 2. Use GLB Stain Magnet System as directed. 3. Rebalance the water and begin swimming! It s as easy as that! For complete details on the GLB No Stains. Guaranteed. program, visit GLBPoolSpa.com. (800) Fax (800) GLBPoolSpa.com 2010 GLB Pool & Spa. All rights reserved Cover-Pools Incorporated bai ARCHITECTS Increase your pool sales with the Save-T 3 automatic pool cover. Reduce energy, water, chemical and operating costs by up to 70% At the touch of a button, cover the pool whenever it s not being used Keep the pool safe and prevent water and heat evaporation Visit our website, request a DVD or call for details about custom pool and spa cover options for your customers. We specialize in commercial aquatic facility design: pools, enclosures, spas and bathhouses, both recreational and competition facilities. We are registered design professionals with over 20 years experience. Proud member of: TRINITY ROAD, RALEIGH, NORTH CAROLINA VOICE FAX info@bai-architects.com 24 AQ APSP QUARTERLY

25 leg of the journey is to train and educate the aquatic professionals and consumers on the VGB and the related ANSI consensus standards and to remind designers that the VGB Act does allow for pools and spas to be built without suction outlets (main drains), thereby eliminating the hazard completely. The action by the CPSC Commissioners, which confirmed their staff recommendations, is a recognition at the highest level that factory-built, portable spas listed to UL 1563 already provide sufficient protection against entrapment and that any additional entrapment provisions in the VGB would not provide additional safety. This result was the culmination of a years-long effort by the APSP to promote recognition of the UL standard and to exclude UL 1563-compliant hot tubs from certain VGB provisions that were intended for pools and in-ground spas. These efforts included public comments submitted by the APSP in October, 2008, and a critical meeting with the CPSC on December 8, 2008, where APSP s Carvin DiGiovanni, APSP Counsel Steven Getzoff and several manufacturers met with the CPSC Assistant Executive Director, Compliance and Field Operations John Gib Mullan and CPSC General Counsel Cheryl A. Falvey. The technical guidance document is available at grant.pdf, and the model code document is at APSP to Launch Resource for Building and Public Health Officials APSP has begun development of online resources to provide public health and building code officials with the latest pool, spa and hot tub codes, standards and technical information. A dedicated section of MyAPSP.org, APSP s association networking site, will provide a resource center and a discussion forum where officials can stay current on pool, spa and hot tub topics. The site will include links to APSP standards, which are incorporated into the I-codes; training videos on new requirements, such as the Virginia Graeme Baker Pool & Spa Safety Act; and a forum where officials can ask questions of and receive answers from peer officials. With the P&SSAct, new energy legislation and evolving technology, it s hard for building and public-health officials to stay up to date with developments in the pool, spa and hot tub industry, said Carvin DiGiovanni, senior director, technical and standards. As the ANSIrecognized standards development organization for the industry, we want to make it easy for building and public health officials to find the information they need. APSP Industry Summit to Gather Business Leaders The APSP Manufacturers Council is bringing together industry leaders for the APSP Industry Summit, June 28-29, at the Ritz Carlton- Pentagon City, Arlington, VA. Attendees will put in a full day-and-a-half of seminars, workshops and networking, learning from both peers and subject-area experts. It s a critical time for our industry and for our individual companies, said APSP President & CEO Bill Weber. We all know the challenges we face. We all know, as well, that adversity breeds opportunity. The Industry Summit is specifically designed to examine how we can all individually and collectively come out of this recession stronger and more resilient. Topics include the luxury consumer, technology, industry trends, today s financial landscape, 21st century leadership and macroeconomics. Participation is limited to 200 total and four attendees per company. APSP members receive discounted pricing. Visit the Industry Summit page ( org/industrysummit) for full program details, information on speakers, special hotel rates and to register for the event. Arch Chemicals Signs on As Strategic Partner-Plus Arch Chemicals is the most recent company to become an APSP sponsor at the highest level, Strategic Partner. Arch has gone beyond the strategic partner level and is also a sponsor on MyAPSP.org as well as at the APSP Expo booth. Stay tuned there s more to come. Arch is very excited about partnering with APSP. It s important to us to have an opportunity to support the industry, especially in the areas of education and safety, said GiGi Carder, marketing manager for Arch Water Products dealerdirect channel. We look forward to continually working with APSP to enhance the professionalism and image of pool, spa and hot tub professionals. Watch for another announcement soon regarding how Arch will expand this sponsorship to help support members in their quest for education. For more information on sponsorship, contact Helen Bloch at hbloch@apsp.org or (941) AQ Inground Swimming Pool Components Structural Polymer Wall Systems Steel Wall Systems Thermoformed Steps Acrylic/Fiberglass Steps Coping Systems Vinyl Liners Automatic Pool Covers Safety Covers Fiberglass Pools Ceramic Composite Pools Quality Innovation Service Experience SUMMER

26 26 AQ APSP QUARTERLY

27 NEW members Welcome to these new or renewed APSP members 4-Outdoor Inc. Frederic, MD 50 Below Duluth, MN A & L Pool Service, Inc. High Bridge, NJ A Better Pool Service Dallas, TX A&K Construction, Inc. t/a Laurel Pools Libertytown, MD A-Always Clean Pool Service Las Vegas, NV A.J. Pool Plastering, LLC Stratford, CT AA Sensors LLC Ocala, FL AJM Insurance Cherry Hill, NJ Action Swimming Pools Lakewood, CO Adams Pool Solutions Sacramento, CA Advance Pool Service Allentown, PA Advance Pool Service Pine Hill, NJ Alcoy s Spa Service Lindenwold, NJ Allison Landscape & Pool Co. Denison, TX Almeida Pools Inc. Yonkers, NY American Leak Detection Palm Springs, CA American Pool Care Quakertown, PA American Pool Management Montgomeryville, PA Anasazi Design & Building, Inc. Tucson, AZ Anglo American Pool & Spa Torrance, CA Anthony & Sylvan Pools Doylestown, PA Anthony & Sylvan Pools (HQ) Mayfield Village, OH Anton & Sons Pools, LLC Doylestown, PA Apco Pool Specialties Fallsington, PA Aqua Care Pool & Spa Stamford, CT Aqua Clear Fiberglass Pool & Spa McDonald, TN Aqua Enterprises, Inc. dba Boscoe s Pools Sharpsburg, GA Aqua Pure Pool Service Wylie, TX Aqua Quip Renton, WA Aqua-Blue Pools, Inc. Taylors, SC Aqua-Pro Pools Norwalk, CT Aquacenter Pools Cleveland, TN Aquatic Artists Williamstown, NJ Aquatic Certified Technicians Arlington, TX Aquatic Training Institute Gainesville, FL Aquatics Safety Associates, MSU Bonita Springs, FL Artisan Pools, LLC Atlanta, GA Ashley Pool Construction Co. Manalapan, NJ Associated Pool Services, Inc. Mt Pleasant, SC Astral Products, Inc. Jacksonville, FL Atlanta Southern Pools, LLC Alpharetta, GA Atlantis Pool Maintenance Melbourne, FL Avant Garden Houston, TX B & P Service Kitty Hawk, NC Bailey s Pool & Patio Mobile, AL baileyspools.com Baker Pool & Spa Chesterfield, MO Barefoot Pools Austin, TX Barnes Sales Associates Hypoluxo, FL Barry Diving Service Hudson, MA Bayshore Fitness & Wellness Center Harzlet, NJ Berge Pools Costa Mesa, CA Beushausen Pools Inc. Romeoville, IL Bird s Paradise Pool Crosby, TX Blu-Sol Pools Bloomingdale, NJ Blue Bay Services Roswell, GA Blue Horizon Pool & Spa, Inc. Plano, TX Blue Water Commercial Pool Maintenance, LLC Charleston, SC Blue Water Pools & Spa Joplin, MO Blue Water Spas & Pools, Inc. Bad Axe, MI BlueWave Pool & Spa Athens, TX Bob Bruce Enterprises Carrollton, TX Bonsall Pools of San Antonio San Antonio, TX Boonton Pools Boonton, NJ Borrelle Pool Services Cherry Hill, NJ Brian s Pool Service La Jolla, CA Bruce s Pool Service Greer, SC C & V Wetworks Pottstown, PA C. L. Miller Inc. Limerick, PA CPC Pools Inc. Port Washington, NY Calavans Pool & Spa Service Las Vegas, NV Caribbean Blue Pools Cedar Park, TX Caribbean Blue Pools and Spas Bloomingdale, NJ Cary s Pool Service East Lyme, CT Catania Construction, Inc. Beltsville, MD Chaffee s Swimming Pool Campbell Hall, NY Champions School of Real Estate Houston, TX Chattanooga Pool & Patio, Inc. Chatanooga, TN Chris Sparkle Brite Port Charlotte, FL Christina Pascucci, CPO Fords, NJ Christmas Decor and Nite Time Decor Lubbock, TX Clear Choice Pool Service Spring, TX Clear Valley Pool & Spa Service Murrieta, CA Clear View Pools Ringoes, NJ Clear Water Pool Repair Katy, TX Clear Waters Katy, TX Clearview Pools Inc. Southampton, NY Contemporary Pools & Spas, LLC Green, NJ Cool Blue Spa & Pool, Inc. Cedar Park, TX Cool Pools, Inc. Roseville, CA SUMMER

28 NEW members Corcoran Pools, Inc./ The Pool Doctor Shavertown, PA Corolla Classic Vacations Corolla, NC Country Club Services dba Country Club Pools & Spas East Hampton, NY Country Spas & Pools LLC Browns Mills, NJ Coverstar East Coast Thomston, CT Creative Environment Home & Leisure Ctr. dba Charles F NeJame Pool Danbury, CT Cricket s Pool and Spa World, Inc. Lafayette, LA Crystal Clear Pools Clinton, CT ccgunite.com Crystal Clear Pools & Spas Austin, TX Crystal Clear Pools and Spas Angleton, TX Crystal Clear Pools, Inc. Shawnee, OK Custom Aquatic Creations, LLC Phoenix, AZ D & R Pool Service Inc. Mastic Beach, NY DG March & Associates Environment Co. Inc. Birchrumuille, PA Dan Dan The Pool Man Red Lion, PA Danny Harris Pools and More, LLC Dalton, GA David Cooke Plaster Company South Windsor, CT DeVore Pools & Spas San Juan Capistrano, CA Dean s Stove & Spas Plantsville, CT Dell Pools and Spas, Inc. Hawthorne, NJ Demoins Pools Siler City, NC Dolphin Pools & Spas, LLC Thomaston, CT Duayne Codrington Service Lanham, MD East Shore Pools Branford, CT Eastern End Pools LLC Peconic, NY Elite Landscaping Inc. Wappinger Falls, NY Elite Pools LLC Oxford, CT Emerald Isle Realty Emerald Isle, NC Emotron Inc. Maumee, OH Erik Johnson Tile, Inc. Sacramento, CA Estate Pools, Inc. dba The Pool Guys Pleasant Valley, NY Eubanks Shop Centralia, WA Evan Wayne Associates, Inc. Brookfield, CT Evanwayne.com Feeley s Pool and Spa Inc. Hudson, MA Fiberweb Hartville, OH Finnleo Sauna /Saunatec Inc. Cokato, MN Fluid Dynamics Pool & Spa Fullerton, CA Fort Bend Custom Pools Katy, TX Fort Dodge Pool and Spa Supply Fort Dodge, IA Four Seasons Swimming Pool Service, Inc. Millerton, NY FreshWater Pools LLC Hurst, TX Fulco Inc. Anderson, SC Full Partner Louisville, CO Gerald DeMers San Luis Obispo, CA Glenn s Fireplace & Spa Livonia, MI Go Get Fred LLC St. Louis Park, MN Gold Coast Swimming Pools, Inc Glen Cove, NY Great Neck Pools, Inc. Virginia Beach, VA Great White Pool Service Inc. Staten Island, NY Grubes Pool Services, Inc. Drexel Hill, PA H2O Pool & Spa LLC / Blue Dolphin Pool Manalapan, NJ H2OSS-Water Supply Systems, Inc. Miami, FL HDT Pools Boise, ID Hamilton-Steele LLC, dba HamiltonSteele Outdoor Accents Houston, TX Hart Pool & Spa, Inc. Colleyville, TX Hayward Pool Products Inc. (HQ) Elizabeth, NJ High Quality H20 Wall Township, NJ Holiday Inn at Six Flags Eureka, MO stlouissixflags.holiday-inn.com Holland s Pools & Spas, LLC LaGrangeville, NY Hot Stuff Spa Service, Inc. Merrick, NY Hot Water, Inc. Bloomsburg, PA Hunter Pools LLC Medford Lakes, NJ HydroBlue Pools Mesa, AZ ITT Corp. - Rule Pool System Gloucester, MA If It s Water, Inc. Downingtown, PA Integrity Pool & Spa Services Easton, PA Integrity Pools, Inc. Landisville, PA International Hot Tub Association, Inc. Port Charlotte, FL J & P Pools, Inc. Elmont, NY J & S Landscape & Design LLC Newport, NC J&R Pool Service, Inc. dba All Around Pool and Spa Meridian, MS JCS Enterprises, LLC Eau Claire, WI JD Custom Pools & Service, Inc. Pittston, PA JD Pool Service Adams, MA JJD Contracting LLC Asten, PA Jack s Magic Products, Inc. Largo, FL Jester Pool Service, LLC Yardley, PA Joe s Pool Service LLC Lodi, NJ John Joseph Custom Pools Smithtown, NY Just 4 Pools & Spas Howell, NE KC Pools, Inc. Overland Park, KS KS Greenday Pools & Patios Langhorne, PA Keffer Enterprises Newport, VA Kelly s Waterworks, LLC Danville, PA Kiwi Pools Helotes, TX Kramer Pool Service Kimberton, PA L.A. Pools, Inc Warrrington, PA Lanco Pool Services Coram, NE Lighthouse Pools and Spas LLC Forked River, NJ Loren s Home & Pool Service Harrison, AR Louis Bologno Pool Service & Reparis, Inc. Tamarac, FL Lowry & Associates (Div. of Chem- Aquascience, Inc.) Newmarket, ON Lucas Lagoons, Inc. Sarasota, FL Luxury Pool and Spa Conway, AR MAC Pools and Spas, Inc. Marlboro, NJ MS Pool Company Uniondale, NY Magic Pools and Spas Salisbury, NC Makin A Splash Inc. Oak Ridge, NJ Making Waves Swim School Pennington, NJ Mannerz Pool & Spa Center Moriches, NY Maran Corporate Risk Associates Marlton, NJ Maranatha Pool & Spa Service Inc Ventura, CA Masterson Pools & Spa s Inc. Ramsey, NJ Masterson Pools, Inc. Barnegat, NJ Mastropiero Pools Inc. Staten Island, NY 28 AQ APSP QUARTERLY

29 Matrix Development Corporation Hampton Bays, NY Maximum Comfort Pool & Spa Vail, CO Meehan & Ramos Pools, LLC Stratford, CT Megric Corp. - S & B Pool Service Ocean, NJ Metro Pool Service Lee s Summit, MO Michael John Sakala, P.E. Putnam Valley, NY Midwest Covers - Pools & Spas Centerville, IA Minella Pool Service, Inc. Old Forge, PA Mirage Swimming Pools Inc. Conroe, TX Monogram Custom Pools/Homes Coopersburg, PA Mossing Pools Inc. Metamora, OH Mr. Faucet Services Co. Framingdale, NY Ms Hammerhead and the Pool Shark Egg Harbor City, NJ My Pool Service Brick, NJ NVPools, Inc. Chantilly, VA NVblu, Inc. Chantilly, VA NYS Pool Management Mahwah, NJ Naperville Pool & Spa Naperville, IL Nationwide Aquatic Consulting, Inc. Chestertown, NY New World Incentives Gladwyne, PA Niagara Pool & Filter Co., Inc. Blackwood, NJ Nicholas Pools Inc. Toms River, NJ Nippon Electric Glass America, Inc. Grand Prairie, TX Nohl Ranch Pool Supply Orange, CA Norflow Inc. Clackamas, OR Northstar Pool Co. LLC Allendale, NJ Omega Pool Structures, Inc. Toms River, NJ Opa Cove, LLC Eugene, OR Ortus Exteriors Murphy, TX P & A Engineering Limited Kowloon P.J. Langley Bucyrus, KS P.M. Pools & Spas Cape May Court House, NJ Paradise Pools & Spas, Inc. (HQ) Goose Creek, SC Paradise Pools Inc. Pueblo, CO Paragon Pool Service, Inc. Royersford, PA Parrot Head Pool Service Spring, TX Pearl Pool & Spas LLC Newburgh, NY Pell City Pools & Spa, Inc. Cropwell, AL Pellucid Pool Service Brodheadsville, PA Penguin Systems Unlimited dba Pools Waukesha, WI Pentair Water Holland, PA Pickle Pool Service Germantown, TN Pinnacle Pools Woolwich, NJ Pioneers Pool Plastering Inc. Houston, TX Piscines Jacques Brens Aix En Provence Playtime Pool Service Wilton, CT Pool & Ski Stop, Inc, dba The Stop Winchester, VA Pool Pros Lawton, OK Pool Pros Green Bay, WI Pool Service Guru Local Online Marketing Tujunga, CA Pool Services Corp. Myrtle Beach, SC poolservicescorp.com Pool Surfacing 2000 Inc El Cajon, CA Pool Surgeons LLC North Myrtle Beach, SC poolsurgeons.com Pool Tech Point Pleasant, NJ Pool Wizard LLC Key West, FL Pool Xperts USA Inc. Dania Beach, FL Pool n Spa Artistry Pasadena, TX Pools Etc., Inc. East Lyme, CT Pools by Paul Guillo, Inc. Southampton, NY Pools! Pools! Pools! LLC Smithtown, NJ Poolside Inc. Harper, TX Poolside Plastering Inc. Royersford, PA Premier Pools & Spas, Inc. Concord, NC Prestige Swimming Pools Eastport, NY Pristine Pools & Spas, Inc. Lafayette, LA Professional Pool Management Belton, MO Professional Pool Services of Texas Arlington, TX Professional Pool Solutions, LLC Reading, PA Quality Hot Tub Repair Pottstown, PA Quality Masonry, Inc. Houston, TX Quogue Sinclair Fuel Inc. Hampton Bays, NY RBT Aquatics Lanoka Harbour, NJ Ratto Landscaping Ltd. Corum, NY Raymond Pool Plastering Vernon, NJ Red Rose Pool Service, Inc. Lancaster, PA Reflections Swimming Pool Management Services O Fallon, MO Regency Pools & Spa of Florida, Inc. Plantation, FL Relia-Blue Inc. Santee, CA Riverbend Sandler Pools Plano, TX Ronald L. Jacoboni Plastering, Inc. Carson City, NV Ross Menzel Pools Inc. Ridgecrest, CA rossmenzelpools.com Royal Pool Service Seguin, TX Royal Pool Service (Advertising) Seguin, TX S & R Pool & Spa Hillsborough, NJ SCLHCA Lincoln, CA Savannah Pools Wildwood, MO Savannahpoolstl.com Seacor dba Quality Pools & Spas Myrtle Beach, SC Seasonal World Clarksburg, NJ Skipper s Pool & Spa Service Elizabethtown, KY Slippin Pools, LLC Sherman, CT Society of American Registered Architects Roslyn, PA Solar Services Inc. Virginia Beach, VA Sonco Pools and Spas, Inc. Loves Park, IL soncopools.com South Bay Gunite Inc Houston, TX Southern Landscape Group Evington, VA Southern Luxury Pools Columbus, GA Sparkle Pool Care Cypress, TX Sparkling Pool Services, Inc. Windsor, NJ Spaulding Pool & Spa Malone, NY Specialty Pool & Spa, Inc. Milton, GA Spivey s Construction LLC Parrish, FL Splash Pool & Spa Avon, IN Splash Pool Service LLC Hamden, CT Splash Swimming Pools Liberty township, OH Splishin and a Splashin Pools LLC Keller, TX Starwood Pools Austin, TX Steve s Pool Service Hazlet, NJ Stone Pools McKinney, TX SUMMER

30 SALTWATER PROBLEMS? Zinc Sacrificial Anodes Help Prevent Plaster Discoloration Metal Erosion Heater Damage Pool Light Damage & Erosion PART# 104-C 1.5 & 2 Retrofit U.S. Pat. Pend. PART# 104-D 2 Slip x Slip New Install Five years of field testing by a corrosion engineer, guarantees the best protection in the industry. BEWARE OF CHEAP IMITATIONS Call for a free catalog POOL TOOL CO Available at your local distributor 2010 Leisure Time. All rights reserved. Pool filter replacement cartridges may all look the same, but they are not the same. None perform with Unicel s precision. Unicel maintains its leadership position by offering the most finely crafted products, the fastest turn-around time, and the most responsive customer service in the business. Always has. Always will. MADE IN U.S.A. BODY DRYERS Door Alarms for Pools & Gates U.L. & ETL Listed Models. All exceed BOCA Code. Instant On Seven Second Delay Remotes for multiple door openings Single door kits grisales@megavision.com (800) Kingston - A Scott Fetzer Company Dale Bartholomew 625 Miller Road Smithville, TN Phone: (615) Dale.Bartholomew@kingston-asfc.com Our newest APSP member, Kingston, has splashed into the pool. Kingston, has released the most innovative product in years; Air Elegance, a Body Drying System. Going Green means no more towels to launder after you swim, dry in warmth and enjoy. Made in the USA please visit us at 30 AQ APSP QUARTERLY

31 NEW members Suburban Pool & Property Services Bedford, NY Sun-Brite Pools Service Inc. East Quogue, NY Sundance Custom Pools, Inc Perkasie, PA Sunset Pools and Spas, Inc. Schaumburg, IL Sunshine Pools & Spas Kelowna, BC Super Handyman Service Pool & Spa Indianapolis, IN Supreme Solar & Pool Co., Inc. Orange, NJ Swim Incorporated Sarasota, FL Swim Rite Pools Fremont, OH Swimming Pools by Jack Anthony South Hampton, NY Tadpole Pool Services Carrollton, TX Tallman Pools Jonesboro, GA Ted s Quality Pools Newtown Square, PA TexSun Pools & Spas, Inc. (HQ) Spring, TX The Caretaker dba MV Pool and Spa Oak Bluffs, MA The Pool Guy Kingsport, TN The Pool Medic Spring, TX The Pool Professional Leavenworth, KS The Pool Store, Inc. Sewell, NJ The Roberts Agency, Inc. Bloomfield, CT Thomas Pools Castaic, CA Three Rivers Pools, Inc. Muskogee, OK Todd Harris Co., Inc. Edison, NJ Total Pool & Spa LLC Newtown, CT Tri-City Pools, Inc. St. Charles, IL Tridente, Inc. Cincinnati, OH Triton Pools Inc. Denville, NJ Tropical Waters Norfolk, NE TruBlue Pool & Spa Inc. Gurnee, IL Tuxedo Pools Inc Smyrna, GA Underwater Services Inc. Ringwood, NJ Underwriters Laboratories Northbrook, IL Unique Custom Pools LLC Mesa, AZ Uretek Houston, TX Valley Pools & Spas Wilkes-Barre, PA W.E.T. Pools Stamford, CT W.W. Adcock Harrisburg, PA Wade Associates, Inc. Harrisburg, PA Water Designs of Sarasota, Inc. Sarasota, FL Waves Pools & Landscaping LLC Dubai West Chester Spas West Chester, PA Westlake Pool and Spa, LLC Austin, TX White House Pool & Spa Co., LLC Trenton, NJ Wise Pool & Spa Service Inc White Plains, MD Pool using Ecosavr TM Surround Your Customers with the Ultimate Audio Experience In 2009 over 50,000 Americans experienced the benefits of liquid solar pool covers. Retain up to 50% of overnight heat loss & 20-40% of energy usage. Any pool. Any size. Any shape. Easy to use. Inexpensive. Effective. Share the savings in Call (800) for your FREE product directory. H e a ts a v r T M & E c os a vr T M the original liquid solar pool cover Rugged, Reliable Audio Systems Engineered for the Harsh Spa Environment Waterproof Enclosures Large Selection of Accessories Integrated Speaker Systems Exterior Speakers Available for Patio Listening SUMMER

32 Green Marketplace Distribution Inquiries contact: Bob Vineyard csandsinc.com 32 AQ APSP QUARTERLY

33 ADVERTISER Web sites A.O. Smith Advantis Technologies Ameristar Fence Products Aqua Products Inc inside front cover Aquasalt, LLC Bartholomew Associates Inc Bio-Dex Laboratories Bio-Lab, Inc ts.com... inside back cover, outside back cover CCSI International, Inc./ Garden Prairie Pool Enclosures Cover-Pools, Inc Eco-One/Pacific Sands, Inc Flexible Solutions, Inc exiblesolutions.com Garrett Liners, Inc George Risk Industries Inc Hayward Pool Products Kingston Latham International... cpools.com... 4 Lucite International Poly-Planar, LLC Pool Cover Specialists National, Inc Pool Tool, Inc PoolServiceGuru.Com Swim Gym Unicel... lters.com Waterco USA, Inc _SwimGym.indd 1 3/4/10 4:00:31 PM Ask Your Pool Professional About A Pure Cellulose Filter Media Eclipse Series for In-Ground Pools 7,000 to 100,000 gal. Spa Eclipse Series for Portable Spas Big Dipper for Above-Ground Pools Up to 25,000 gal Greenfields Products, Inc., Santa Ana, CA o3info@delozone.com _FiberClear.indd 1 4/29/10 1:35: _Delzone.indd PM 1 SUMMER /13/10 2:06:58 PM

34 ADVERTISER index Garden Prairie Custom Pool Enclosures Garden Prairie Pool Enclosures are designed to give you a light, crisp garden setting, letting you enjoy summer activities all year, guaranteeing a relaxing and enjoyable environment. CCSI International, Inc., is proud of its longterm acceptance by architects and builders, who have recognized the structural integrity and longevity of Garden Prairie Pool Enclosures, as well as its detail in fabrication. CCSI has served the leisure industry for almost four decades with quality residential and commercial enclosures. We offer consultation service and design assistance. ALARMS George Risk Industries Inc ARCHITECTS Bartholomew Associates, Inc AUDIO EQUIPMENT Poly-Planar, LLC...31 AUTOMATIC POOL COVERS Cover-Pools, Inc BODY DRYERS Kingston...30 CHEMICALS Advantis Technologies...24, 30 CHLORINE GENERATOR SALT SYSTEMS Aquasalt, LLC...6 CORROSION CONTROL Pool Tool, Inc FENCES & RAILINGS Ameristar Fence Products...18 FILTER MEDIA Fiber Clear...33 FILTERS Unicel...30 FILTERS-EQUIPMENT Waterco USA, Inc HOT TUBS/SPAS-CUSTOM Lucite International...8 LINERS Garrett Liners, Inc LOW CHEM WATER SYSTEMS Eco-One/Pacific Sands, Inc MOTORS A.O. Smith...3 ONLINE SPACE SERVICES PoolServiceGuru.Com...13 OZONATORS DEL Ozone...33 PAVERS Flexible Solutions, Inc POOL CHEMICALS Bio-Dex Laboratories...34 Bio-Lab, Inc....inside back cover, outside back cover POOL CLEANING EQUIPMENT Aqua Products Inc....inside front cover POOL COVERS Pool Cover Specialists National, Inc POOL ENCLOSURES CCSI International, Inc./ Garden Prairie Pool Enclosures...34 POOL PRODUCTS Hayward Pool Products...10 POOL SALT Aquasalt, LLC...6 POOL/SPA PRODUCTS Latham International...4 PUMPS Swim Gym...33 SAFETY COVERS Pool Cover Specialists National, Inc SANITIZERS Aquasalt, LLC...6 CCSI International, Inc. Manufacturing - Distribution 8642 Hwy. 20, P.O. Box 98 Garden Prairie, IL ccsi@ccsiusa.com AQ APSP QUARTERLY

35 You can combine any package sizes or product brands to meet target and we pay the cost to get it to you. Here s several more reasons why it s easy to work directly with the manufacturer of the OMNI family of brands: hour delivery Free freight minimums as low as $500* Marketing support and programs such as Coop and Rewards points BioLab s support and expertise call or visit valuethatfits.com * Free freight minimums based upon product and state OMNI, Simplicity, Spa Essentials and ProGuard are registered trademarks of BioLab, Inc.

36 Meet my newest employee, Mother Nature. DUSTIN LOCKWOOD Bontrager Pools, Elkhart, IN I like to pamper my customers. It was only natural that I started carrying Mineral Springs from BioGuard. Now I can provide everyone that comes through my store with a vacation getaway. Mineral Springs delivers an incredible natural mineral water bathing environment for pool owners and it s easy to maintain throughout the summer. All they have to do is apply Beginnings to pool water at startup and Renewal once a week to maintain soft, gentle sparkling water. And with product extension lines such as Convert, Cell Cleaner and Stain and Scale, I have new streams of revenue flowing into my store all summer long. BioGuard is committed to growing our dealers businesses and continually strengthening the BioGuard brand. Contact us at or visit beabioguarddealer.com to receive more information about becoming a BioGuard Dealer. Proud sponsor of Splash for CF BioGuard is a trademark of BioLab, Inc.

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40 ecoone earth friendly products for your pool, spa & home simplifying life...naturally Save time, money and hassles by reducing or eliminating contaminants before they get into the pool and spa. Solves most water problems caused by: Perfect water with every fill. The ecoone HOSE filter solves most startup spa and pool water problems This convenient design will work on either end of a standard garden hose. Simple, Safe and Effective The ecoone SPA water care system solves most spa water problems naturally without the hassle of multiple chemicals. ecoone 3 Month Kit To find out more about the economics of ecoone product line: