ADMINISTRATIVE PROCEDURES

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1 ADMINISTRATIVE PROCEDURES NSPF Instructor August 2018

2 Contents After the Instructor Class What is Next?... 3 General Information Scheduling a Class... 6 Advertising a Class... 7 Ordering Supplies Conducting the Class After the Class NSPF Instructor Administrative Procedures Page 2

3 After the Instructor Class What is Next? You will be sent the following items in approximately two to three weeks following your successful completion of the NSPF Instructor training class: Congratulatory letter to include a notification that your account at now allows you to access instructor pricing and resources. A certificate and wallet card in recognition of your accomplishment. A complimentary set of grade keys to be used when checking the exams. One sample copy of each exam that you may use for planning purposes. Access to view all NSPF online courses at NOTE: In order to remain active, each instructor must: Teach or co teach a minimum of one CPO Certification class per year Attend the annual Instructor Update Meeting in October or view the video online Sign the updated agreement which is provided each year Submit annual reauthorization fee NSPF Instructor Certificate expires every year on September 30. NSPF Instructor Administrative Procedures Page 3

4 General Information The following information will be helpful when discussing the National Swimming Pool Foundation and the Certified Pool/Spa Operator certification program with potential customers or when developing your advertising material. Who is the National Swimming Pool Foundation? The National Swimming Pool Foundation (NSPF ) is a non profit organization founded in 1965, dedicated to improving public health worldwide. We believe everything we do helps people live healthier lives. We believe we can make a difference by encouraging more aquatic activity, making pools safer and keeping them open. We do this by offering products and programs that are technically sound, convenient, and beautifully designed. We just happen to sell books, training programs, online courses, and organize conferences. As a 501(c)(3) nonprofit organization, proceeds go to fund research and to help create new swimmers. Over $4 million in grants funded by NSPF have impacted policies and practices around the world. We attract hundreds of professionals from around the globe to the World Aquatic Health Conference each year to learn of the latest advances. In 2012, we launched the Step Into Swim Campaign, a 10 year initiative to create 1 million more swimmers. NSPF Instructors have certified over 516,000 professionals from 110 countries with the Certified Pool/Spa Operator (CPO ) Certification program. NSPF Instructor Administrative Procedures Page 4

5 General Information (cont d) What is the CPO Certification Program? The National Swimming Pool Foundation s CPO certification training program provides training for efficient, effective, and economical operation of swimming pools and spas. It is ideal for operators, owners, managers, service companies, public health officers, or anyone who interacts with recreational water. To attain the Certified Pool/Spa Operator certification, a person must: Successfully complete hours of classroom instruction or Successfully complete the Pool Operator Primer or Advanced Service Technician Fundamentals on line training and participate in a one day Pool Operator Fusion classroom course.* *The Pool Operator Fusion course can be the second day of a traditional 2 day classroom course or a stand alone, one day course. In Florida only, it can be the first day of the Advanced Service Technician 60 hour classroom course that meets CILB requirements. Benefits of CPO Certification Training Proven educational tool Widely accepted by local and state authorities Available as a 14 to 16 hour classroom course or as a blended on line and one day classroom course Covers all topics necessary for pool operators, including a section on local and state codes Includes comprehensive full color, indexed handbook which may also be used as a reference tool on the job Successful completion of a written exam is required for certification. Recognized nationally and internationally Certification is valid five years NSPF Instructor Administrative Procedures Page 5

6 Scheduling a Certified Pool/Spa Operator (CPO ) Certification Class 1. When you are ready to teach a public class, please review the course listing at to ensure there is no conflict with another course in the same city on the same dates. Class schedules are published on a first come, firstserve basis. You do not need to post private classes. 2. After arranging for the location of a class, inform NSPF of your upcoming course by either ing the information below to service@nspf.org or by submitting the course information yourself on the instructor website at a. City, state or province, and country of class b. Date(s) of class c. Name of instructor(s) d. Contact person to register e. Telephone number to register f. E mail address to register g. Website address to register (if applicable) If there are no conflicts with a previously scheduled class, this information will be placed on the website within 48 hours (weekends and holidays excluded). **Note: If you need to cancel a class scheduled on the NSPF website, please service@nspf.org to let us know. NSPF reserves the right to limit course postings on NSPF Instructor Administrative Procedures Page 6

7 Advertising a Certified Pool/Spa Operator Certification Class 1. NSPF is pleased to offer complimentary advertising for classes via the website for all active instructors. 2. NSPF offers a variety of flyer and postcard designs at no charge to help instructors advertise their courses (printing and postage not included). Log in to the instructor website at to view samples. 3. When advertising a Certified Pool/Spa Operator Certification class, please note the following: a. NSPF, CPO Certification, and Certified Pool/Spa Operator Certification are all registered trademarks of the National Swimming Pool Foundation. They must be used as they are listed here. b. How to list NSPF Brands correctly: i.national Swimming Pool Foundation ii.nspf iii.cpo Certification iv.certified Pool/Spa Operator Certification v.cpo Certification Holder NSPF Instructor Administrative Procedures Page 7

8 Ordering Supplies There are special discounted prices for instructors on many items (see sample order form included). Supplies may be ordered online at by ing by calling (719) , or by faxing (719) If you don t receive the discounted price online, please call NSPF for assistance. Payment must be received before the order is shipped. Payment may be made by check, money order, or credit card (Visa, MasterCard, or American Express). For those requesting credit, a credit application must be filled out and approved. No sales tax is charged except for shipments within Colorado. All shipments are sent via Fed Ex. If expedited shipment is necessary, the customer is responsible for the applicable shipping charges. All orders received by 3:30 p.m. Mountain Standard Time (Monday through Friday) are shipped on the same day (holidays excluded). Orders can only be shipped to an actual physical location (no post office boxes). When ordering, please allow 7 10 days for shipments to arrive at the destination. NSPF Handbooks must be ordered in quantities of 10. There is complimentary Fed Ex shipping for orders of 10 or more Handbooks (within United States and Canada). For other NSPF products, please refer to the shopping cart on or call (719) For international orders over $350, NSPF will give a 35% discount off the total shipping cost. NSPF Instructor Administrative Procedures Page 8

9 Ordering Supplies (cont d) One exam is included with each NSPF Pool & Spa Operator Handbook ordered. If additional exams or retake exams are necessary, they are available at a cost of $3.00 each. Exams may only be shipped to active NSPF Instructors. Handbooks are also available in Spanish and French. Please specify when placing order. Exams are also available in English Metric, Spanish Imperial, Spanish Metric, Ukrainian Metric, Russian Metric, Greek, Chinese, and French. Please specify when placing order. South Carolina Exams and grade keys are available at no charge to those instructors who teach there. Please specify when placing order. You MUST follow the state rules when teaching in SC. NSPF offers other handbooks and exams at a discounted price (see included order form). NSPF offers a variety of other products, including access codes for online courses, instructor shirts, waterproof log books, and CPO Certification merchandise. NSPF Instructor Administrative Procedures Page 9

10 Conducting the CPO Certification Class Teach the course according to the NSPF Instructor Manual. Distribute the certification exams to the students. As the students return the completed exam, ask him/her to provide a government issued, photo ID. After verifying the identity of the student, complete the instructor portion of the exam at the top of the first page. Provide an evaluation form to the students to collect feedback on your teaching techniques (sample included). Grade each exam using the grade keys provided. For CPO Certification, the student must score a minimum of 37 out of 50 points. Points vary on other NSPF courses. Write the score in the upper right corner of each exam. Retain all exams (passes and fails). Inform students that Continuing Education Units (CEUs) are available for the course. They can request them via the course survey from NSPF. Pool Operator Fusion Students For students seeking CPO Certification through Pool Operator Fusion, prior to admission to the one day Fusion class, (or the beginning of the second day of the traditional two day classroom course), the student must submit the Record of Completion (sample included) for the Pool Operator Primer or Advanced Service Technician Fundamentals online training course. This is verification that the online training has been completed. Students should not be admitted into the one day Fusion course without this document. The student must sign the Record of Completion in the presence of the instructor. The instructor will verify the government issued ID and then sign the Record of Completion. Submit the Record of Completion with the exam to NSPF. NSPF Instructor Administrative Procedures Page 10

11 After the Class Inform students if they passed or failed the course. Schedule retake exams if necessary. Refer to the sample communication letters/ s in the instructor manual. Make a copy of the first page of each exam before mailing them to NSPF for your files, and in case they are lost in shipment. They are the only proof that a person passed or failed your course. Complete the Course Certification Record (available on NSPF website). Include all students on the course certification record, whether they pass or fail. Mark the Fusion students, if any. Compile the following items: o Completed Course Certification Record. o Original exams, passes and fails. o For Pool Operator Fusion students, include the completed Record of Completion with the exam. o Payment of $30 for each passing student. Payment may be made by check, money order, or credit card. If paying by credit card, complete, sign and return the Credit Card Charge form (available on NSPF website). Submit the above items to NSPF no later than 14 days after the conclusion of the class to the following address: National Swimming Pool Foundation 4775 Granby Circle Colorado Springs, CO USA Upon receipt, NSPF will process the certifications and mail them directly to the successful students, unless otherwise instructed. If all certifications should be mailed to one address, fill out the Mailing Request Form (available on NSPF website) and submit this with the exams and the roster to NSPF. NSPF Instructor Administrative Procedures Page 11

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