Supervising and Educating Post-Millennials or "Generation Z" Cliff Pryor

Transcription

1 Denver, CO October 18-20, 2017 Supervising and Educating Post-Millennials or "Generation Z" Cliff Pryor Cliff Pryor earned a Master s Degree from Texas A&M University in Commerce. Cliff is the CEO of Aquatic Educations, a company that educates personnel working in the aquatics industry. An avid swimmer since age 3 and a lifeguard since age 16. Cliff has worked on or around swimming pools and public beaches for over 30 years. He brings a depth of professional knowledge, working with people to keep swimming pools safe and inviting for patrons. A CPO since 1998 and a CPOI since 2003, Cliff has taught the CPO course across the continental United States, Hawaii, and onboard cruise ships in South America and in Mediterranean Sea. Beyond teaching the CPO course, Cliff is also an Instructor Trainer for the American Red Cross. Cliff, teaches beginning through competition swimming courses and pool and waterfront lifeguarding. Cliff is also a PADI Master Instructor and has over 2,500 recreational and technical dives. Cliff is the Pools and Beaches Coordinator at Kwajalein Atoll in the Marshall Islands. Currently, Cliff teaches and supervises numerous Generation Z lifeguards, so this presentation is about real life management of teen lifeguards in aquatic environments. Abstract The newest generation of teenagers and young adults entering the workforce today are known as Generation Z (born between ). While this generation is a product of the Baby Boom and Millennial generations, they are distinct from their parents in several regards that must be understood and acknowledged. This presentation will paint a picture of who and what is Generation Z, and how aquatic facility directors can best manage, supervise, educate and work with Generation Z employees. This presentation will focus on five key areas of understanding: 1. Who makes up Generation Z and what makes them different from their parents? 2. Understanding the Generation Z mind set. 3. Understanding what Generation Z employees need. 4. Understanding what Generation Z employees want. 5. Understand how to communicate with Generation Z. National Swimming Pool Foundation conference@nspf.org

2 Supervising and educating post-millennials or Generation Z. Cliff Pryor, CPOI Cliff Age Demo Where When How Presentation Goals What needs does this presentation address in the aquatics industry? The need for accurate and timely information to develop real-world models for managing and supervising today s emerging workforce.

3 Understanding and Working with Generation Z Understand the Generation Z mind set. Understand what Generation Z employees need. Understand what Generation Z employees want. Understand how to communicate with Generation Z. Understand how to work with Generation Z. Who Came Before Generation Z? Baby Boomers post WWII to mid-1960 s Generation X mid 1960 s to mid-1980 s Generation Y/Millennials mid 1980 s to late 1990 s Generation Z late 1990 s to early 2010 s Other Names Associated with Gen Z Post Millennial igeneration/igen Gen Tech Net Gen Digital Natives Plurals

4 Who makes up Generation Z? Born between years of age 25% of the population 54% Non-Hispanic Caucasian 24% Hispanic 14% African-American 4% Asian 4% Multiracial/Other Characteristics of Generation Z Products of Generation X and Millennials 25% of the population Characteristics of Generation Z cont. Independent Entrepreneurial Conservative Risk Adverse Value Education Multi-tasking pro

5 Rewarding Generation Z Awards Dream positions Salary Training Managing Generation Z Little patience for inefficiencies Communicate open and often Mentoring Development Opportunities Generation Z Outlook Never known a world in which they cold not be in conversation with anyone anywhere at any time. Less likely to resist authority, they will perform effectively for individuals when engaged in intensive working relationships

6 Cons of Generation Z Lack soft skills Communication Problem solving abilities Who to go to for advice Generation Z values at work Equal opportunity for pay and promotion Opportunities to learn and advance in career Provide fair compensation and good benefits Provide job security Flexibility where and when they work Diverse environment Working With Generation Z Utilize traditional methods of communication Invite them to a meeting. They want you to take them seriously They want to work for an honest leader

7 What employers does Generation Z want to work for? 48% Large businesses 2,000+ employees 45% Mid-sized business 500-1,900 employees 39% Own business entrepreneurship 38% Small business employees 31% Government 25% Social Services 16% Non-profit Thank You for Attending the 2017 WAHC! The National Swimming Pool Foundation is proud to have you here More exciting presentations right here tomorrow! Questions? Please let moderator bring the microphone to you so all can hear your question.