COMPANY PROFILE 22 º C. Ventilation Air Conditioning Refrigeration

Transcription

1 COMPANY PROFILE > Our mission is to ensure you the perfect climate indoors, regardless of the weather outside. OUTSIDE 35 C 45 C HUMIDITY 90% 40% 22 º C Inside PROVIDED BY HEINEN & HOPMAN Heating Ventilation Air Conditioning Refrigeration

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3 TABLE OF CONTENTS page HISTORY 4 MISSION 5 VISION 6 GENERAL INFORMATION 7 EMPLOYEES 7 COMPANY CHART 8 ORGANIGRAM 9 SUBSIDIARY COMPANIES 10 SALES AND AFTER-SALES CENTRES 12 SAFETY AND REGULATIONS 14 QUALITY 14 TURN-KEY PROJECT DELIVERY 15 COMPANY SOCIAL RESPONSIBILITY 16 OUR BUSINESS 17 MARKETS 18 OPERATIONAL ASPECTS 19 PROJECT ORGANISATION 20 PROJECT ORGANISATION CHART 20

4 history In 1965, Melis Heinen and Cees Hopman founded the family business of Heinen & Hopman Engineering in the Netherlands. For the first eight years, the company specialised in the design, engineering and installation of air conditioning, cooling, ventilation and central heating systems in buildings. As Heinen & Hopman grew and gained recognition for its onshore activities, the company, in 1972, started receiving inquiries from the commercial shipping industry too. Heinen & Hopman began to approach different segments and quickly gained an excellent reputation in the sector, causing other industries to start calling on the company, including offshore, yachting and the navy. In no time, leading yards at home and abroad were partnering with Heinen & Hopman, and what started as a few simple inquiries for air conditioning installations on-board of commercial ships soon became requests for advanced systems for state-of-the-art navy vessels, superyachts and offshore platforms. Very quickly the company began to design and manufacture its own products for marine applications (with FAT) and Heinen & Hopman as we know it today was born. Heinen & Hopman has been a family owned and continuously growing business since With technical knowledge, local know-how and an ability to adapt, we have consistently proven ourselves to be a strong and reliable partner Joep Hopman (CEO) 04

5 Mission We are a reliable partner in the global maritime sector, offering top quality products and service in the field of climate control (HVAC & R). The no-nonsense and entrepreneurial character of the founders who established the company in 1965 is still one of the main cornerstones of Heinen & Hopman. We support our clients using our knowledge and experience by realising the best possible climate control solutions; either fully customised or with varying degrees of standardisation. Like our clients, we are continuously active on a global scale to assure that we can always be of service. We are also constantly searching for sustainable innovations as we aim for the best and very latest solutions in collaboration with our clients. Heinen & Hopman is critically aware that a company s greatest asset is its employees it is they who represent the added value of our business. Our goal is to continue to expand in the global market for maritime climate control solutions in a future-proof way. Core corporate values Reliable Our reliability is anchored by our people, products and services. In practice this translates into systems/equipment with a long lifespan and solid advice. We understand the needs of our clients (and the markets in which they operate). As a result we can provide each client with the right product; at all times and on time. We believe that agreements should be kept. Service and advice-oriented We take good care of our clients, and they can rely on global service from Heinen & Hopman. We support them with our personal service and proactive advice; before, during and after developing a solution. The relationship with our clients is often that of a co-maker rather than supplier. More than 45 years of experience has taught us that providing our clients with superior service assures our own success. Innovative The continuous development of our client relations and our company partly depends on innovations of products, services and operational processes. Innovation is crucial to keeping our expertise in the field of climate control up to par, and maintaining our leading position. This is why we continuously develop our knowledge and pass it on to our clients. Our vision of innovation is based on the conviction that we need to find creative and sustainable ways in which to face (future) challenges and client demands. Honest and involved We do business in an honest and straightforward way, with a special focus on respecting people. The specialists at Heinen & Hopman are highly valued and share a strong connection based on mutual collegiality. This results in a pleasant working environment for both our employees and our clients. Together we work hard and enthusiastically to find the best possible solutions for our clients. Top quality Our experience, knowledge and expertise are reflected in our advice, customised and standard solutions, innovations and long-standing client relations. Our (local) specialists assure an optimal operational guarantee for our clients. It s our number one priority to dedicate ourselves to our customers with top service, high-quality products and sustainable, innovative technology Joep Hopman (CEO) 05

6 vision Looking ahead together At Heinen & Hopman we strongly believe that the growth of our customer relationships and our business depends on the innovation and globalization of our products, services and business processes. Being in an international business, it is very important to be close to our clients, to be able to provide service to them whenever and wherever they may find themselves. Constant improvement of our services and know-how is essential to our expertise in the field of climate control. Excellent service assures success Over 45 years of experience have showed us that offering our clients excellent service assures our own success. We are continuously working to develop and provide knowledge, personalised service and proactive advice to our clients before, during and after the development of a solution. The future of air conditioning Our vision of innovation and globalisation is also motivated by the conviction that we must find creative and sustainable ways for present and future challenges and customer needs. Generally speaking, we can say that the future of air conditioning will revolve around lower sound levels, better filtration, better controls, better regulation, more automation and greater energy efficiency. We strive to stay on top of these developments to assure that our customers worldwide have the latest and best technology in the field. We are always looking for the best answers, old and new, for our customers needs. 06 Our vision is to provide the best HVAC services in the world, by constantly expanding our global network and by offering more innovative and sustainable solutions Joep Hopman (CEO)

7 GENERAL INFORMATION Name Heinen & Hopman Engineering BV Place of establishment Bunschoten - Spakenburg Address Produktieweg LN Bunschoten- Spakenburg The Netherlands Correspondence address P.O. Box GA Bunschoten - Spakenburg The Netherlands Telephone Fax info@heinenhopman.com Internet Range Worldwide Employees: Heinen & Hopman has 400 skilled personnel working at its Headquarters in the Netherlands and around 1900 worldwide. Employees are continuously encouraged to take additional training courses in the following areas: Climate Technical design Engineering Refrigeration Technical design Engineering Noise Technical design Engineering Automatic Computer Added Design (2D & 3D) Installation techniques Welding courses M.I.G. / T.I.G. Arc welding 07

8 company chart Salor Spakenburg B.V. Holding Company GeoTherm Energy Systems B.V. Gooiland Elektro B.V. Studium Eemland B.V. Esco TCO OSS B.V. Radio Zeeland DMP B.V. Wolfard & Wessels Werktuigbouw B.V. Auerhaan B.V. Heinen & Hopman Beheer B.V. Retail Technics B.V. Aeroflex B.V. Warmtebouw Utrecht B.V. IBK B.V. Heinen & Hopman Real Estate S.R.L. -Romania- Heinen & Hopman Real Estate Inc. -United States of America- W&W Vastgoed B.V. Kronkels Vastgoed B.V. Heinen & Hopman Engineering B.V. Heinen & Hopman Installaties B.V. Thermagas B.V. 08 Drews Marine GmbH -Germany- Möhring Marine Services GmbH -Germany- Drews Marine MV GmbH -Germany- Drews Marine GmbH -Austria- Casp Air Conditioning Services LCC -UAE - Fujairah- Casp Air Conditioning Services LCC -UAE - Abu Dhabi- Heinen & Hopman Workforce Pte. Ltd. -Singapore- Heinen & Hopman Offshore Pte. Ltd. -Singapore- Heinen & Hopman Marine Equipment Co., Ltd. Chanhshu -PR of China- Heinen & Hopman Brasil LTDA -Brazil- Heinen & Hopman Belgium BVBA -Belgium- Heinen & Hopman Klimatechnik GmbH -Germany- Heinen & Hopman Engineering India Ltd. -India- OAC Group B.V. Carea Air Conditioning Services LLC -UAE - Dubai- Heinen & Hopman France EURL -France- Heinen & Hopman Korea Co., Ltd. -South Korea- Heinen & Hopman Engineering Singapore Pte. Ltd. -Singapore- Heinen & Hopman Marine Equipment Co., Ltd. Shanghai -PR of China- A.R.W. Maritime Inc. -United States of America- LeBlanc & Associates, LLC. -United States of America- Heinen & Hopman Italia SRL -Italy- Heinen & Hopman Rotterdam B.V. Teknotherm Marine AS Halden -Norway- Heinen & Hopman Ibérica SL. Barcelona -Spain- Heinen si Hopman MAR SRL. -Romania- Heinen Hopman Mühendislik a.s. -Turkey- Heinen & Hopman Rus, LLC -Russia- Bronswerk Marine Inc. -Canada- Heinen & Hopman Deutschland GmbH -Germany- Teknotherm Inc. Seattle -United States of America- Teknotherm Therma AS Tromsø -Norway- Teknotherm Marine AS Ålesund -Norway- Teknotherm Marine HVAC AS Bergen -Norway- Teknotherm Refrigeration (Wuxi) Co. Ltd. -PR of China- Teknotherm Marine HVAC Sp. Z.O.O. -Poland- Teknotherm Refrigeration AB -Sweden- Bronswerk Marine a.s. -Turkey- Bronswerk Marine Corp. -United States of America-

9 OrganIgram Project Assistant Junior Cooling Technician Junior Mechanic HVAC Junior Project Engineer Cooling Technician Mechanic HVAC Project Engineer Senior Cooling Technician Senior Mechanic HVAC Junior Mechanic Junior Mechanic S&M Junior Sales Representative Spares Sales Assistant Junior Draughtsman Senior Project Engineer Junior Purchaser Junior Commissioning Engineer Junior Supervisor HVAC Mechanic Mechanic S&M Sales Representative Spares Junior Sales Manager Draughtsman Junior Project Manager Purchaser Commissioning Engineer Supervisor HVAC Senior Mechanic Senior Mechanic S&M Senior Sales Representative Spares Sales Manager Senior Draughtsman Project Manager Senior Purchaser Senior Commissioning Engineer Senior Supervisor HVAC Manager Workshop Manager Service & Maintenance Manager Spares Senior Sales Manager Senior Project Manager Manager Purchase Manager Installation & Commissioning R&D Engineer Manager R&D Marketing & Communication Specialist Bookkeeping Assistant Administrative Assistant ICT Support Engineer Manager Administration ICT Manager HR Assistant HR Advisor QESH Engineer HR Manager QESH Manager General Management 09

10 subsidiary companies Austria FRANCE INDIA Drews Marine GmbH Freudenauer Hafenstraße Wien T: E: W: Heinen & Hopman France EURL - La Ciotat 46, Quai François Mitterand La Ciotat T: E: info@heinenhopmanfrance.com Heinen & Hopman Engineering India PVT. Ltd. 79, B.T. Road, Panihati Kolkata West Bengal T: E: info@heinenhopmanindia.com Belgium GERMANY ITALY Heinen & Hopman Belgium BVBA Seringenlaan Hamont-Achel T: E: contantijn.hopman@heinenhopman.com Möhring Marine Services GmbH Am Lunedeich 110a Bremerhaven T: E: info@moehringms.com W: Heinen & Hopman Italia SRL. Viale San Bartolomeo 777/H (DarsenaPagliari) La Spezia (SP) T: E: info@it.heinenhopman.com BRAzIL GERMANY norway Heinen & Hopman Equipamentos E Servicos Navais LTDA Av. Ewerton da Costa Xavier , Itaipu - Niteroi T: /4244 E: info@br.heinenhopman.com Drews Marine GmbH Billbrookdeich 151 D Hamburg T: E: info@drewsmarine.com W: Teknotherm Marine - HQ Teknotherm Sørliveien P.O. Box 87, N-1751 Halden T: E: admin@teknotherm.no W: FRANCE GERMANY norway 10 Heinen & Hopman France EURL - Antibes 44, Avenue Robert Soleau Antibes T: E: info@heinenhopmanfrance.com Drews Marine GmbH Schiffbauerring Rostock T: E: info@drewsmarine.com W: Teknotherm Marine AS Kalvøyvegen 20 N-6014 Ålesund T: E: aalesund@teknotherm.no W:

11 subsidiary companies norway people s republic of CHINA russia spain Teknotherm Marine HVAC Kokstadflaten 35 N-5257 Bergen T: E: hvac@teknotherm.no W: Heinen & Hopman Marine Equipment (Shanghai) Co., Ltd. Unit 1508, Zhongtian Mansion No Siping Road, Shanghai T: E: info@cn.heinenhopman.com Heinen & Hopman Rus, LLC - St. Petersburg Optikov street 4, 3, building A, office , St. Petersburg T: E: info@heinenhopman.ru Heinen & Hopman Balearic S.L. Muelle Viejo S/N, Islas Baleares Palma de Mallorca T: (HQ) E: info@es.heinenhopman.com norway Poland SINGAPORE sweden Teknotherm Therma AS Stakkevollveien 12 N-9010 Tromsø T: E: tromso@teknotherm.no W: Teknotherm Marine HVAC Ul Wyspianskiego 51, PL , Szczecin T: E: tmh@teknotherm.no W: Heinen & Hopman Engineering Singapore Pte. Ltd. 10 Third Lok Yang Road Singapore T: E: info@sg.heinenhopman.com Teknotherm Refrigeration AB Marieholmsgatan 10B S Gothenburg T: E: mats.uden@teknotherm.no W: people s republic of CHINA Romania South KOREA TURKEY Teknotherm Refrigeration Co. Ltd. No. 19-8, Xingchuang #4 Road, Wuxi Singapore Industrial Park, Jiangsu Prov. T: E: ivo.klaric@teknotherm.no W: Heinen si Hopman MAR SRL. 132 Alexandru Moruzzi Street Galati T: E: office@ro.heinenhopman.com Heinen & Hopman Korea Co., Ltd. Room No. 1513/1514, Byuksan e - Centum, Class One, 99 Centumdong - Ro, Haeundae - Gu Busan T: E: info@kr.heinenhopman.com Heinen & Hopman Mühendislik A.S. Elzem sokak no Güzelyali-Pendik, Istanbul T: E: info@tr.heinenhopman.com people s republic of CHINA russia SPAIN THE NETHERLANDS Heinen & Hopman Marine Equipm. Co., Ltd. (Factory Changshu) No. 118 Huang Pujiang Road, Southeast Industr. Park, Jiangsu, Changshu T: E: info@cn.heinenhopman.com Heinen & Hopman Rus, LLC - Kaliningrad Oktyabrskaya 2, office , Kaliningrad T: E: info@heinenhopman.ru Heinen & Hopman Ibérica S.L. Paseo Juan de Borbón, Barcelona T: E: info@es.heinenhopman.com Heinen & Hopman Rotterdam B.V. Nieuwland Parc 308d 2952 DD Alblasserdam T: E: binnenvaart@heinenhopman.nl

12 subsidiary companies sales and aftersales U.A.E. - dubai & Fujairah U.S.A. - Florida Australia CROATIA Carea Air Conditioning Services L.L.C. (Head Office) P.O. Box Al Mezan Building, 2nd floor, Suite 202 Beirut Street, Muhaisnah-4 Dubai, UAE T: E: info@caspuae.com W: (Branch Office) Office No 20, Senyonita Building, Fahid Fujairah, UAE T: E: info@caspuae.com W: (Service Department & Workshop) Warehouse No 4, Al Qusais Industrial Area 3, Dubai, UAE T: E: info@caspuae.com W: U.A.E. - ABU-DHABI A.R.W. Maritime Inc South Andrews Avenue Fort Lauderdale, FL T: E: info@arwmaritime.com W: U.S.A. - Florida A.R.W. Maritime Inc. / Heinen & Hopman 1940 Broadway West Palm Beach, FL T: E: info@arwmaritime.com W: U.S.A. - Louisiana LeBlanc & Associates, LLC. 132 Intracoastal Drive Houma, LA T: E: leblanc@leblancandassociates.com W: Antelope Engineering Pty Ltd. Unit 9, Clarendon Street Artarmon NSW 2064 T: E: steve.codd@antelope.com.au W: Australia H.I. Fraser Pty Ltd. 6/5 Viko Place Warriewood NSW 2102 T: E: sales@hifraser.com.au W: BANGLADESH Hero International House-28A, Road-2, Sector-3 Uttara Model Town, Dhaka-1230 T: E: hero.inte@yahoo.com Klima Marine d.o.o. Ciottina Rijeka T: E: vladimir.zic@ri.hetnet.hr Curacao Air Sea Port N.V. Emancipatieblv. 21 Willemstad T: E: info@air-seaport.com W: egypt MEH Consulting Egypt Co. 252 Street no Ismaila T: E: ameer@meh-consulting.com W: CASP Air Conditioning Services L.L.C. (Abu Dhabi Office) P.O. Box Icad 2, Mussafah Industrial Area T: E: info@caspuae.com W: U.S.A. - Washington Teknotherm Refrigeration Inc Leary Way NW Seattle, WA T: E: sales@teknotherm-inc.com W: Brazil Rui Neiva Representações Ltda. Rua Dr. Sá Earp, 95 - sala 317 Centro - Petrópolis, Rio de Janeiro T: E: ruineiva@ruineiva.com.br W: GREECE Technava S.A. 6, Loudovikoy Square Piraeus T: E: info@technava.gr W:

13 sales and aftersales centres INDONESIA POLAND SAUDI ARABIA vietnam P.T. Tatalepa Energi Teknologi Komplek Ruko Bumi Serpong Damai (BSD) Jl. Gunung Rinjani 2, Blok RF no. 20 Serpong - Tangerang T: E: roy.hanang@sg.heinenhopman.com Jagapolska Engineering Ul. Narutowicza 13 A/ Szczecin T: E: info@jagapolska.com.pl W: Global Energy Services Establishment P. O. Box 1073 Al-Khobar T: , E: mhajri@global-energyserve.com W: Engtek Pte Ltd Unit 907, 9th Floor, Indochina Park Tower No. 4 Nguyen Dinh Chieu Street, Dakao Ward, District 1 - Ho Chi Minh City T: E: imo@hcm.vnn.vn W: engtek.com.sg Iran qatar SRI LANKA Kashani Techno-Trading No Vali-e-Asr Ave. Ferdos Building 7th Floor Unit # 40 Tehran T: E: heinenhopman.ir@mktt.com MCT Group, Inc. Salwa Road PO Box 11446, Doha T: E: sanjay@mctgroup.biz W: G&M Enterprises 392 Serpentine road Colombo 8 T: E: gandm@sltnet.lk new zealand russia Trinindad & tobago Antelope Engineering Ltd High Street Dunedin T: E: info@antelopenz.co.nz W: Sudomechanism JSC 1 Avtozavodsky proezd, 4/ Moscow T: E: info@sudo.ru W: en.sudo.ru Thermodynamics 1A Hingoo Lane Boundary Road, San Juan T: E: info@thermodynamicstt.biz W: new zealand Russia UNITED KINGDOM M T Chill Ltd. Highview Terrace Queenstown T: E: matthewthomas@mtchill.com Tehno Trest M Ltd. Sakhalinskaya street, Yuzhno-Sakhalinsk T: E: mail@tehno-trest.ru W: James Jervis Partnership LTD. Unit 9 Aboyne Industrial Estate Low Road, Aboyne AB34 5GW Aberdeenshire T: E: andrew@jjp-ltd.co.uk W: 13

14 SAFETY & regulations Heinen & Hopman is very aware of its responsibilities with respect to operational safety and takes all necessary measures to assure a safe and healthy working climate. In the case of projects, the working climate is determined in conjunction with the measures and requirements of the principal, and in consultation with the other contractors involved. The Dutch Health & Safety at Work Act (ARBO) provides for joint responsibility with respect to safety, health and welfare. In order to keep risks at work to a minimum, statutory and other rules and regulations are applied, in which respect the following may be distinguished: Official safety regulations The government has laid down a large number of rules in the area of safety, health and welfare, generally in the form of legislation and official regulations. These include the Health & Safety at Work Act (ARBO) and the NEN-standards. The interpretation and application of the legislation is set out in the Publication Sheets issued by the Factory Inspectorate. General safety regulations General guidelines and safety regulations for staff are laid down in the ARBO Policy Plan and the ARBO Safety Plan. Special safety regulations Special rules and regulations may be laid down specifically for certain activities, situations and/or circumstances and can, in extreme cases, differ from Heinen & Hopman s general safety policies. These special regulations are laid down in a projectbased safety plan. General environmental regulations General guidelines and environmental regulations for staff are included in a written environmental protection system, for instance the F-Gas Directive regulations with regards to CFCs. QUALITY Heinen & Hopman is currently working towards a quality system based on the NEN-ISO 9004 quality guideline, subject to section , thus safeguarding adherence to the NEN- ISO 9001 quality standard (i.e. third-party requirements). The written quality system has the following aims: Uniform working methods Efficient working methods Demonstrable process control for third parties based upon the personal involvement and motivation of staff The written quality system is currently being implemented broadly throughout the organisation. The structure of the quality system is as follows: Quality handbook 1 The structure of the quality system as laid down in the NEN - ISO 9001 quality guideline. Quality handbook 2 Written procedures for the different processes, indicating responsibilities and qualifications for making the necessary decisions. Quality handbook 3 Written instructions for the way in which activities should be carried out, supplemented by measuring, inspection, calibration and testing forms. Contractual environmental regulations These are the principal s environmental regulations, as laid down in the contract. To assure that the contractual environmental regulations are observed, instructions and procedures are drawn up for the relevant activities. 14

15 Turn-key project delivery MARTIN MORREL 15

16 CSR: Company Social Responsibility Green Manifesto Heinen & Hopman has decades of experience in improving living conditions on-board of maritime structures. Of course living conditions in general are important to us as well. Therefore, we are constantly on the lookout for innovative solutions that can help us and our clients contribute to a more sustainable world. Because we strongly believe it is important to be able to live in a world with optimal environmental conditions. Not just for us but for our descendants and the next generations to come. That s why we take our responsibilities regarding safety and environment very seriously. In practice these convictions are implemented into our everyday operations in a variety of ways. Geothermal energy is used for our main office building, we recycle wherever possible, video conferencing is deployed to efficiently communicate with our affiliates and avoid unnecessary travel, and Heinen & Hopman s service & company cars are being replaced by electric, where possible. Meanwhile, our line of eco-logic products and systems gives customers the option to lower energy consumption and CO₂emissions, among other things. We try to keep a broad horizon and constantly be on the lookout for innovative solutions that can help us contribute to a sustainable world. Thanks to our nearly 50 years of experience in the field of customized HVAC systems, we are able to fully meet the ecological needs of clients. Examples of eco-friendly solutions include: Energy Recovery from cooling water Choosing the best type of compressor, drives, etc. Smart design of onboard HVAC spaces Efficient ventilation solutions Savings on operating/maintenance costs Integrated design and building solutions Selection of products used in our workshop and systems, including paint and coolant We provide durable custom HVAC systems that guarantee an optimal quality of life onboard any maritime structure. Social Contribution Heinen & Hopman not only aims to embrace its responsibility for the environment but is also committed to have a positive impact on its employees, local communities, stakeholders and all other members of the public sphere through various charitable and social activities. 16

17 Our business Activities Consultancy System status check Board survey Advice Design & Engineering FEED Study Basic Engineering Detailed engineering Production Custom built equipment Installation & Implementation Equipment Ducting Piping Instrumentation- Electrical wiring Supervision Complete HVAC+R system Ducting Piping E&I Commissioning Mechanical Completion System start up Air balancing Water flow balancing Maintenance Repair & Overhaul Service & Maintenance Troubleshooting Pre-emptive Regular check ups Spare parts Remote support Training Design & calculation Installation Operation & maintenance Research & Development Specialism Heating systems Ventilation Systems Air Conditioning Systems Refrigeration Systems Air Conditioning Energy Savings Systems Heat Recovery systems Whispering / draught free / invisible HVAC+R Explosion proof HVAC+R Shock proof HVAC+R Low-magnetic HVAC+R Arctic HVAC+R Air filtering systems Process ventilation systems Provision Cooling Plants Custom design & production 17

18 markets Cruise & Ferries Cruise Ships Expedition Cruise Ships Ferries River Cruise Vessels RoRo Vessels Fishing Fishing Vessels Merchant Barges Bulk Carriers Chemical/Oil Recovery Vessels Container Vessels Dredgers Icebreakers LNG/LPG Carriers Oil Tankers Tug Boats Offshore Construction Vessels Drilling Units Floating Units Production Units Jack-Up Units Offshore Support Vessels Offshore High Voltage Stations Yachting Expedition Yachts Motor Yachts Sailing Yachts Yacht Support Vessels Navy Carriers Corvettes Fast Attack Crafts Frigates Landing Crafts Mine Countermeasure Vessels Multi Role Vessels Research Vessels Submarines Support Ships Training Vessels Patrol Vessels 18

19 OPERATIONAL ASPECTS Workshop Heinen & Hopman has a modern and wellequipped workshop well-suited to most types of work, from making a simple rectangular duct to the production of complete air conditioning units, switchboards, water or air-cooled condensing units, or prefabricated piping material. Maintenance Heinen & Hopman has an extensive range of facilities. After an installation is completed, we can assure the further maintenance of installations to assure flawless operation. Service Industrial safety and the proper management of any system are depending on careful maintenance. Heinen & Hopman therefore always gives advice on preventive and corrective maintenance via a special tailor-made training. A Heinen & Hopman contract offers customers the guarantee that their systems will be kept in excellent condition, ensuring optimal safety and performance. Systems which need to perform continually are only complete when they come with service which is efficient and thorough, and above all fast. And Heinen & Hopman delivers! Heinen & Hopman can be contacted day and night seven days a week; during office hours at its subsidiary companies or head office, outside office hours on a central emergency number, where a message can be left. One telephone call is sufficient for the Heinen & Hopman service team to come into action and send a technician to the relevant site anywhere in the world. In addition to their excellent basic training, Heinen & Hopman service personnel have extensive practical experience. They are involved in starting up the systems and therefore well-versed in these, enabling them to respond if any faults arise. All service engineers naturally have a well-equipped service vehicle at their disposal. Our employees feel responsible for the quality of our service, confirming Heinen & Hopman s basic premise that people matter as much as technology. Innovations Due to requests from many stakeholders, including our own people in the field, Heinen & Hopman encourages and facilitates innovations on a major scale. New products and systems are continuously in development. Equipment Heinen & Hopman possesses all the equipment and facilities needed for the work on our various projects, including simple tools, welding equipment, lathes, measuring equipment (electro-technical as well as air-technical), site offices, etc. Warehouse Heinen & Hopman has its own warehouse where all items needed for the unhindered progress of projects are kept in store, ready for use. Manpower As a rule, all the work is carried out directly by Heinen & Hopman personnel. In cases where work is, atypically, undertaken by regional subcontractors, they are always closely monitored by Heinen & Hopman. 19

20 PROJECT ORGANIZATION CHART Management / Owner PROJECT ORGANISATION Project team When Heinen & Hopman receives an order, a project team is formed consisting of the following: Management Client Management Heinen & Hopman project manager engineers draughtsmen chief mechanic / assistant mechanics Project Manager Project managers have complete responsibility for dealing with the client, budgetary control and for preparation and implementation of the project in technical and commercial terms. They have the technical and financial authority required to undertake their duties effectively. Quality & Safety Procurement Subcontracting Engineers Draftsman Commissioning & Testing Job Preparation & Planning Warehouse Workshop Administration Chief Mechanics Mechanics Planning In consultation with other partners on site, an overall plan is drawn up, after which detailed plans are made for: Engineering Drawing and design work Installation components Material procurement Assembly Testing and commissioning Operational and maintenance procedures The plans show the ultimate dates of decision making and approval, based on which the delivery and assembly times are achieved. Every week, the project managers and the management of Heinen & Hopman briefly discuss the progress and current situation on ongoing projects. Purchasing Materials are purchased by the procurement department in consultation with the project team. The main criteria are quality and budget management. 20

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22 Don t hesitate to contact us for more information about Heinen & Hopman. us at sales@heinenhopman.com or call us at Austria T: E: info@drewsmarine.com Brazil T: /4244 E: info@br.heinenhopman.com Canada T: E: info@bronswerkgroup.com France - La Ciotat T: E: info@heinenhopmanfrance.com France - Antibes T: E: info@heinenhopmanfrance.com Germany T: E: info@drewsmarine.com Germany T: E: info@moehringms.com India T: E: info@heinenhopmanindia.com Italy T: E: info@it.heinenhopman.com The Netherlands (HQ) T: E: info@heinenhopman.com The Netherlands - Rotterdam T: E: binnenvaart@heinenhopman.nl Norway T: E: admin@teknotherm.no Peoples Republic of China T: E: info@cn.heinenhopman.com Peoples Republic of China T: E: xue.han@teknotherm.no Poland T: E: tmh@teknotherm.no Romania T: E: office@ro.heinenhopman.com Russia T: +7 (4012) E: info@heinenhopman.ru Singapore T: E: info@sg.heinenhopman.com South Korea T: E: info@kr.heinenhopman.com Spain T: E: info@es.heinenhopman.com Sweden T: E: mats.uden@teknotherm.no Turkey T: E: info@tr.heinenhopman.com UAE - Abu Dhabi T: E: info@caspuae.com UAE - Dubai T: E: info@caspuae.com USA - Seattle, Washington T: E: jan@teknotherm-inc.com USA - Fort Lauderdale, Florida T: E: info@arwmaritime.com USA - Houma, Louisiana T: E: leblanc@leblancandassociates.com Heinen & Hopman encourages a more sustainable world. By providing eco-friendly solutions and services we offer our clients the option of reducing energy consumption and thus CO2 emissions.