FANS A TO Z GUIDE TO ISOTOPES PARK. Revised February 7, 2019 TABLE OF CONTENTS

Transcription

1 FANS A TO Z GUIDE TO ISOTOPES PARK Revised February 7, 2019 TABLE OF CONTENTS Accessible Seating...5 Alcohol Management...5 ATMs...6 Autograph Requests...6 Baby Changing Tables...6 Backpacks and Other Bags...6 Banners and Signs...7 Beverages, Food & Containers...7 Birthday/Anniversary Announcements...7 Box Office...7 Cameras...8 Children Tickets...8 Comments/Suggestions...8 Concessions...8 Donation Requests...8 el Jimador Fiesta Deck...9 Elevators...9 Exchangeable Tickets...9 Exit Procedure...10 Fans Code of Conduct...10 Field Dimensions...11 Field Surface...11

2 Field Trespassing...1 First Aid Station...1 First ame...1 Forms of Payment...1 Foul Balls and ome Runs...1 Fun one...1 ate Times...1 ift Shop...1 ivea ays...1 uest Services...1 andicapped Seating...1 Jack Daniel s Old o. 7 Club...1 ids Run...1 ost and Found...1 ost Children...15 Mascot...15 Mc ernan all...15 Merchandise...16 Message Board...16 ational Anthem Performance...16 O one...16 Paging n Stadium...17 Parking...17 Pets & Service Animals...18 Phone umber...18 Picnic Pavilion...18 Programs...18 Prohibited tems...18 Promotional tems...19

3 Radio Broadcasts...19 Radios...19 Rain Check Policy...19 Re Entry Policy...19 Resale & Distribution of Tickets... 0 Safety... 0 Schedules... 0 Seating Policy... 1 Smoking Policy... 1 Special Events... 1 Stadium Address... 1 Stadium Club... 1 Stadium Tours... Strollers... Suites... Tailgating Policy... Tecate ight Terrace Party Suite... Ticket Options... Ticket Prices... mbrellas... ideo Streaming... 5 ater Fountains... 5 ebsite... 5

4

5 Follo ing are ans ers to questions that are frequently asked by fans. Please read and understand these topics and ask your supervisor if you have any questions. A essib e Sea i Accessible seating is reserved for guests ith accessible requirements and their companions. uests requiring accessible seating may purchase one 1 accessible seat and up to three companion seats ad acent to the accessible seat. Depending upon availability, seats for additional guests ill be located as close as possible to the accessible space. sotopes Park is committed to orking ith guests on a case by case basis to adequately accommodate individual needs. All ticket sales are based on availability. sotopes Park is fully accessible. uests may enter sotopes Park at any of the entry gates. Ramps are provided at all entries, and there are elevators that ill take patrons to the Club evel if they choose those seats. A a a e e o alcoholic beverages may be brought into or removed from sotopes Park. e Mexico State a prohibits the sale of alcoholic beverages to persons under the age of 1. Please note the follo ing policies Patrons ill be required to sho proper proof of age hen purchasing alcoholic beverages at sotopes Park. e Mexico a prohibits patrons from purchasing and/or possessing more than t o alcoholic beverages at a time. 5

6 Alcohol ill not be served after the bottom of the 7th inning. This policy varies for 7 inning games. The Albuquerque sotopes and Spectra reserve the right to deny the sale of alcoholic beverages to any guests. Do not allo anyone to attempt to drive if intoxicated. Assist guests to the uest Services Booth to arrange a ride. AT s There are three os Alamos ational Bank ATMs located inside sotopes Park. ocations are at the main entrance of the Club evel and on the concourse behind Sections 10 and 105. Au ra Re ues s uests may make autograph requests from the sotopes and visiting teams up to 15 minutes prior to game time. The best access to the players ould be along the retaining alls near the dugouts. uests are asked not to climb or lean on top of the dugouts and ill be asked to move 15 minutes prior to game time per Pacific Coast eague rules. Baby C a i Tab es Baby changing tables are located in all restrooms at sotopes Park. There are Family Restrooms located on the concourse both 1 st and rd base side, Club evel and Press evel. Ba a s a d O er Ba s All bags are sub ect to search upon entry. Prohibited items ill not be allo ed inside the ballpark see prohibited items for more information. 6

7

8 Ca eras Still and hand held video cameras are permitted at sotopes Park, but tripods cannot be set up that block the vie of other guests. ideo reproduction is strictly prohibited ithout express ritten consent from the Albuquerque sotopes. C i dre Ti e s Children t o years of age and older require a ticket to enter sotopes Park. Children under the age of t o years are not required to have a ticket unless they ill occupy their o n seat. Children ages t o through 1 are eligible for a 1 discount excluding April and July in the Reserved evel only. C e s Su es i s Fans may register comments and/or suggestions during games at the uest Services Booth. Fans may also comments/suggestions to info abqisotopes.com or mail comments/suggestions to our Administrative Office. C essi s Spectra is the exclusive concessionaire at sotopes Park. To inquire or make comments regarding food service, contact Spectra directly at D a i Re ues s To request a donation for a community event, please visit.abqisotopes.com for additional information or contact the Community Relations Department at

9 e i ad r Fies a De The el Jimador Fiesta Deck is an exclusive hospitality area located on the Club evel and accommodates groups of 0 to 50. Those interested in booking an event on the Fiesta Deck can contact the sotopes roup Sales Department at E eva rs sotopes Park s t o public elevators are located at the main entrance Mc ernan all and inside the gate near the rd base stair ell. The elevators provide access for Suite and Club seat holders, disabled guests, sotopes front office staff and Press Box personnel. f assistance is needed, fans may also take the rd base elevator to access Sections 01, 0 and 05. E a eab e Ti e s Make your individual game ticket as flexible as your ever changing schedule by selecting the Exchangeable Ticket option hen purchasing your tickets. For an additional 5 charge per ticket, you are purchasing a fully transferable ticket that can be exchanged for a ticket of equal or lesser value, based on availability, for any 019 regular season, non restricted home game excludes April, July and any S soccer games and non sotopes events. This is a great option if you think your plans may change and you may not be able to attend the game for hich the tickets ere originally purchased. our Exchangeable Ticket is fully transferable at any time prior to or after the game date, provided the ticket has not yet been used. Transfers must take place exclusively at the sotopes Park Box Office. There are no refunds/credits given for tickets exchanged for a lesser value. Seating is based on availability at the time of exchange at the sotopes Park Box 9

10 Office. Tickets must be transferred ithin the same season and cannot be transferred to another season. E i Pr edure uests are asked to exit the stadium through the designated exits located on the concourse. There are t o main exits located on the 1 st and rd base sides. n the event of an emergency, there are t o additional emergency exits ad acent to Section 1 on the rd base side and Section 1 on the 1 st base side. To help ensure everyone s safety, sotopes Park has a no re entry policy. uests ho ish to exit and re enter the facility for personal emergencies should be directed to the uest Services Booth. Re entry accommodations are up to the discretion of the Albuquerque sotopes and are strictly limited to emergencies only. Fa s C de C du The Albuquerque sotopes are committed to creating a safe, comfortable and en oyable experience for our guests at sotopes Park. Our staff ill proactively intervene to support an environment here guests can en oy the sotopes Park experience free of unacceptable behavior, including the follo ing Foul/abusive language or obscene gestures. ntoxication or other signs of impairment related to alcohol consumption. Displays of affection not appropriate in a public, family setting. Obscene or indecent clothing. 10

11 Any disruption of the game or event, including thro ing of ob ects or trespassing on the playing field or in restricted areas. Sitting in a location other than the guest s ticketed seat. Fighting, taunting or making threatening remarks or gestures. Any guest not adhering to the above code or behaving in an unruly manner ill be removed from the ballpark. The Albuquerque sotopes and sotopes Park management reserve the right to determine hat unruly or unacceptable behavior is. f anyone is interfering ith your en oyment of our facility, please contact the nearest sotopes Park event staff for assistance. Fie d Di e si s F 0 F Po er Alley 8 CF Point 8 CF 00 RCF Point 8 RF Po er Alley 0 RF 0 Fie d Sur a e Our field consistently ranks as one of the top venues in all of minor league baseball, recently selected by STMA as the 01 and 016 PC Field of the ear and the 01 Professional Baseball Field of the ear. Our state of the art playing surface is a four variety entucky bluegrass blend, gro ing in a root one mixture of 9 sand and 8 peat. The turf and infield skin are maintained using John Deere equipment. The field is equipped ith underground drainage and the irrigation system is composed of a unter CC controller, and unter 0, 5 and 0 heads. 11

12 Fie d Tres assi Any guest attempting to enter the field of play before, during or after an event ithout authori ation ill be removed from the stadium and sub ect to criminal prosecution and/or fines. Firs Aid S a i The First Aid Station is located on the concourse behind Section 10 /10. f you need immediate assistance, please notify a staff member or visit the uest Services Booth. Firs Ga e The first game in sotopes history as April, 00 at the Memphis Redbirds. The first sotopes home game as April 11, 00 vs. the Oklahoma Red a ks. F r s Pay e Cash, Baseball Bucks, isa, MasterCard, Discover and American Express are accepted for ticket purchases at the sotopes Park Box Office, sotopes Pro Shop, Fun one Ticket Booth and concession stands. Portable concession stands only accept cash and/or Baseball Bucks. F u Ba s a d e Ru s Batted balls and other ob ects leaving the field of play can be dangerous and e ask that you stay alert at all times. uests are permitted to keep any baseballs that are hit into the stands. o ever, guests may not enter the field to retrieve balls or other ise interfere ith balls in play. At no time should a foul or home run ball be thro n back onto the field of play violators ill be sub ect to e ection. 1

13 Fu Z e The sotopes Park Fun one is located above the Berm in the right field area of the stadium. The area contains various attractions for kids, including a playground for small children, carousel, basketball game, multiple inflatable bounce houses and a gravity drop ride called Topes To er. Tickets for these attractions may be purchased at the Fun one Ticket Booth during games. Ga e Ti es Stadium gates ill open one hour and five minutes before the start of each game and all stadium amenities ill be available. On occasion, stadium gates ill open earlier than the stated time. All gate opening times are listed at.abqisotopes.com and are sub ect to change. Gi S See Merchandise. Givea ays Promotional items, or givea ays, are available on selected game dates to fans that possess a valid ticket on a first come, first served basis. One item per guest, age restrictions may apply. uests must be in attendance at the game to receive a promotional item. Gues Servi es The uest Services Booth, located behind Section 10 on the concourse, ill be open the same time as the gates and ill stay open until approximately 0 minutes follo ing the game to assist ith lost items, lost guests, emergencies, 1

14 accommodations or any other questions or concerns that may arise. a di a ed Sea i See Accessible Seating. a Da ie s O d N 7 C ub The Jack Daniel s Old o. 7 Club is an exclusive hospitality area located behind Section 1 designed for groups of 0 to 8. Those interested in booking an event in this area can contact the sotopes roup Sales Department at Kids Ru ids 1 and under have the opportunity to run the bases after every sotopes home game they must be able to do so ithout a parent accompanying them, eather permitting. isten to announcements for further details. Parents must remain in the seating area. ids enter the field on the 1 st base side Section 118/1 0 and exit the field via the gate at Section 115. Parents are instructed to be at Section 115 s exit along the concourse to meet their child as they exit the field at the iddie orral pickup area. After every Monday game, the sotopes allo adults to run the bases as ell. For the safety of the children, Albuquerque Police Officers are present on the field. L s a d F u d During games, guests may inquire about lost and found items at the uest Services Booth. To inquire about lost and found items after a game, guests may call the Albuquerque sotopes Administrative Office at during business hours 1

15 from 10 00am to 5 00pm Monday through Friday. tems ill be held for seven days before being discarded or donated. L s C i dre f a child becomes lost or separated from their group, they should notify the nearest staff member and security ill be informed. A lost child ill be taken to the uest Services Booth. Parents looking for their child should follo the same procedure. The sotopes encourage guests to instruct their children hat to do if they become lost or separated. as Orbit is a large goofy alien that arrived at sotopes Park for the team s inaugural season back in 00. This bright orange, yello and red alien landed late one night in center field and has made sotopes Park his home ever since. Thanks to the Topes ama ing fans, Orbit as even cro ned the Mi B Mascot Mania s Best Mascot in Minor eague Baseball in 01. Orbit can be booked for special occasions by filling out a request form found online at.abqisotopes.com or by calling the Community Relations Department at during business hours from 10 00am to 5 00pm Monday through Friday. Ker a a Mc ernan all is located at the Suite and Club entrance located directly behind home plate on the concourse. Mc ernan all is dedicated to the late Pat Mc ernan, former Albuquerque Dukes eneral Manager, ho as highly respected in Minor eague Baseball and e Mexico. Mc ernan all is a tribute to professional baseball in Albuquerque and includes the 15

16 Albuquerque Professional Baseball all of Fame. Only patrons holding Suite and Club evel tickets may enter through Mc ernan all during events. er a dise The sotopes Park Pro Shop is open during all home games starting hen gates open. The Pro Shop is also open Monday through Friday year round from 10am to 5pm and on game day Saturdays from 1 pm to pm. Fans can al ays shop online /7 at.abqisotopes.com or place a phone order by calling essa e B ard The video board can be used to display birthday and anniversary announcements during select innings of the game. There ill be a charitable donation required for all birthday and anniversary announcements along ith edding proposals and other special requests. These fees ill be donated to a selected charity at the end of the season. All requests must occur hours in advance of the day of the game and can be submitted by visiting the Fan one tab on team s ebsite at.abqisotopes.com. Na i a A e Per r a e Those ishing to perform the ational Anthem at an sotopes game may submit a demo to the sotopes Promotions Manager. Additional information regarding this process can be found at.abqisotopes.com. O Z e The O one area located behind the center field batter s eye is designated for Team of the ame and Birthday Parties. Call the roup Sales Department at for more details. 16

17 Pa i I S adiu Paging is available for emergency situations only i.e. lost children, phone emergencies, etc.. uests can visit the uest Services Booth to request a PA announcement. The sotopes reserve the right to deny any announcement request. Par i The niversity of e Mexico o ns and controls most of the parking lots surrounding sotopes Park. Fans are charged 5.00 to park in the surrounding M lots. ehicles ith four or more people are allo ed to park in the Stadium East ot for free. ehicles displaying a disabled permit or placard are allo ed to park for free at the M East ot. Staff and general public may not park in the three lots on sotopes Park property ots A, B and C. Only credentialed media, disabled and Suite older permit parking is allo ed in these lots. Season Ticket olders ho have purchased a discounted permit may park in the Stadium est ot directly south of sotopes Park. The permit must be displayed in their vehicles to gain access to the lots. There are a limited number of disabled parking spaces available on a first come, first served basis in lots A, B and C. Overflo disabled parking is available ad acent to the Stadium est ot directly south of sotopes Park on a first come, first served basis. 17

18 Availability of parking lots surrounding the stadium is sub ect to change. Pe s Servi e A i a s Pets, other than service animals, are not permitted inside sotopes Park. Service Animals, as defined by the Americans ith Disabilities Act, are elcome at sotopes Park, provided they are accompanied by the handler and leashed at all times. Pi i Pavi i The Picnic Pavilion has t o seatings pre game and in game picnics and can accommodate groups up to 500 guests. nterested parties can contact the sotopes roup Sales Department at P e Nu ber The main number to the sotopes Park Administrative Office is Pr ra s Programs may be purchased for 5 at the t o program stands located on the concourse level, behind Sections 110 and 111, and in the Pro Shop. Pr ibi ed I e s o bottles, cans, food, beverages or containers may be brought into sotopes Park, ith the exception of sealed bottled ater. For everyone s safety, the sotopes do not allo laser pointers, noisemakers, fire orks, eapons, nets or any other item that may be considered dangerous or may interfere ith another fan s en oyment of the game. Please be a are this is a partial 18

19 list of prohibited items and any questions should be directed to the Administrative Offices at Pr i a I e s See ivea ays. Radi Br ad as s Most of the 1 0 sotopes games can be heard on M 610 AM & 95.5 FM The Sports Animal. eekday afternoon games are broadcast on TB 1050 AM. Additionally, all games can be heard at.abqisotopes.com. Radi s and held radios are elcome at sotopes Park as long as they do not interfere ith other guests en oyment of the game. The sotopes reserve the right to ask any guest to discontinue use of such devices. Rai C e P i y f an official game is not played, that being innings if home team is leading or 5 innings if game is tied or if visiting team is leading, the ticket may be used as a rain check. n this case, the ticket may be exchanged for a ticket of equal value, based on seating availability, for any future 019 regular season, non restricted home game excludes April and July. Exchanges are accepted exclusively at the sotopes Park Box Office. Tickets for official games hich are suspended after becoming official contests do not qualify as rain checks. Re e ry P i y To help ensure everyone s safety, sotopes Park has a no re entry policy. uests ho ish to exit and re enter the facility for 19

20 personal emergencies should be directed to the uest Services Booth. Re entry accommodations are up to the discretion of the Albuquerque sotopes and are limited to emergencies only. Resa e Dis ribu i Ti e s sotopes tickets are the property of the Albuquerque sotopes and may not be sold or distributed. Attempted or actual resale or distribution of tickets at any price is prohibited. sotopes management reserves the right to confiscate any tickets being sold or distributed. Sa e y Fans safety is our utmost concern. e take pride in sotopes Park being a safe environment for everyone and e ask all of our guests to abide by the Fans Code of Conduct see above. For your o n ell being, please be a are that bats and balls leaving the field of play can be dangerous and e ask you to stay alert at all times. For the safety of everyone in the facility, e ask that if you see something suspicious or if you observe violations of the Fans Code of Conduct, report the situation to a member of the sotopes staff or directly to Albuquerque Police Officers ho are patrolling the park. S edu es Pocket Schedules are available at the sotopes Park Box Office, Pro Shop and uest Services Booth. ou can also find the schedule through the sotopes mobile application and online at.abqisotopes.com. 0

21 Sea i P i y uests should sit only in the seats for hich they hold valid tickets. uests may be asked to sho their ticket stub if there is confusion over a specific seat. S i P i y Fans ishing to smoke are permitted to do so in the smoking area located near the right field emergency exit on the concourse. Fans ith Club evel tickets as ell as Suite olders may smoke in the designated area located on the 1st base side of the fourth floor of sotopes Park. Fans using electronic cigarettes must also smoke these devices in the designated smoking areas. S e ia Eve s For details and information about special events and promotional givea ays, see the promotional schedule at.abqisotopes.com or visit the uest Services Booth. S adiu Address Albuquerque sotopes 1601 Avenida Cesar Chave SE Albuquerque, M S adiu C ub ocated on the Club evel, the Miller ite Stadium Club is available for Club seat and Suite holders. The Miller ite Stadium Club is also available for rent on non game days for corporate parties, eddings, etc. nterested parties can contact the Administrative Offices at

22 S adiu T urs nformation about stadium tours is available under the sotopes Park tab on the sotopes ebsite. S r ers A ticket is not required for a stroller as long as the stroller is going to be on the Berm, Suites, Delta Dental Deck or if it is an umbrella stroller hich can be folded and stored underneath the chairs. Strollers that cannot be folded and stored underneath seats are not allo ed in the seating bo l areas. Sui es sotopes Park has 0 Suites that offer some of the best sightlines and vie s of the playing field and surrounding area. Suites are leased out to various companies and individuals that have the opportunity to decorate their respective Suite ho they please. Fans inquiring about renting a suite can call Tai a i P i y The Albuquerque sotopes do not allo tailgating on sotopes Park property. Tailgating in the surrounding parking lots is governed by the M Police Department, ho can be reached at Te a e Li Terra e Par y Sui e The Tecate ight Terrace Party Suite is located on the th Floor and is an exclusive, indoor/outdoor area for exclusive parties and corporate events. For additional information, contact the sotopes roup Sales Department at

23 Ti e O i s uests may inquire about season tickets, mini plans, flex plans and combo plans by visiting the uest Services Booth or by calling the Season Ticket & roup Sales Dept. at Ti e Pri es 2019 Si e Ga e Ti e s C ub Leve B Leve Reserved Leve Ber Sea i Adva ed Pur ase Pri e Su Fri 2 00 er sea er sea er sea 1 N Avai ab e Ga e Day Pri e Su Fri 2 00 er sea er sea er sea 1 00 er sea 10 ndicates July th Premium Pricing Adva ed Pur ase Pri e Sa N Avai ab e Ga e Day Pri e Sa er sea er sea 1 00 er sea 00 er sea Children ages 1, seniors age 65 and older and military ith a valid D qualify for a 1.00 discount off the Reserved evel seating price, excluding April and July. Berm Seating is generally only available on the day of the game and can only be purchased at the sotopes Park Box Office. On occasion, Berm

24 Seating ill be available in advance of the game, but only if all other seating levels have been sold to capacity. Make your individual game ticket as flexible as your ever changing schedule by selecting the Exchangeable Ticket option hen purchasing your tickets. For an additional 5 charge per ticket, you are purchasing a fully transferable ticket that can be exchanged for a ticket of equal or lesser value, based on availability, for any 018 regular season, non restricted home game excludes April, July and any S soccer games and non sotopes events. This is a great option if you think your plans may change and you may not be able to attend the game for hich the tickets ere originally purchased. our Exchangeable Ticket is fully transferable at any time prior to or after the game date, provided the ticket has not yet been used. Transfers must take place exclusively at the sotopes Park Box Office. There are no refunds/credits given for tickets exchanged for a lesser value. Seating is based on availability at the time of exchange at the sotopes Park Box Office. Tickets must be transferred ithin the same season and cannot be transferred to another season. U bre as uests may bring umbrellas into sotopes Park as long as they do not interfere ith other guests en oyment of the game or block other fans vie of the action on the field. For the comfort and consideration of all guests, it is requested that those using umbrellas be considerate of those around them.

25 ide S rea i ive video streaming of sotopes home games and select road games is available at.milb.tv for a fee controlled by Ma or eague Baseball Advanced Media. a er F u ai s sotopes Park is equipped ith ater fountains throughout the concourse and on the Club evel. ebsi e The sotopes official ebsite is.abqisotopes.com. 5

26 NOTES