Clubhouse Manager Candidate Position Profile

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Audra Watts
5 years ago
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1 Clubhouse Manager Candidate Position Profile Mission Statement Minocqua Country Club is a private premier golf and social experience in a family friendly Northwoods setting. The Clubhouse Manager is responsible for the overall operation of the Clubhouse and its Food & Beverage operation at the Minocqua Country Club. This operation includes the club office, all regular bar and dining operations, on-course food and beverage service, special member functions, and non-member events catered by the Club. The Clubhouse Manager will supervise office staff, executive chef, kitchen staff, hostess, servers, bartenders, and all other staff employed in the operation of the Clubhouse. The position reports directly to the General Manager. The Club s House Committee will work directly with him/her and serve as the link to the Club s Board of Directors. Keys to Success Create a superior social experience for all members and guests. This includes providing a wide variety of items to select from, preparing the highest quality food and drinks, and serving it all in a friendly, professional, and timely manner. Hiring and training a staff of qualified and service oriented individuals. Create annual clubhouse operations and administration budget. Ensure both operations are meeting or exceeding budgeted expectations as set forth by the Board of Directors. Work with the House Committee to develop annual performance goals as both an individual and an operation. Expectations and Evaluation Guidelines Finances Meet or exceed expectations for both revenues and expenses. Work cooperatively with Club Accountant. Management 1. Hires, trains, and evaluates the entire Food and Beverage staff. 2. Ensure that the operation follows all applicable health and safety codes. 3. Plans and maintains the inventory of all food, equipment, and supplies. 4. Provide appropriate levels of service at all times. 5. Respond to member comments and requests. 6. Work closely with the Head Golf Professional to plan and run club events.

2 Minocqua Country Club Clubhouse Manager Candidate Profile Promotion 1. Encourage members to utilize the club facilities. 2. Promote special events and gatherings. 3. Regular visibility and interaction with club members. Candidate Experience and Skills The ideal candidate: 1. Has a minimum of three to five years of dining room/clubhouse management experience in high-end clubs and/or five star hotels or resorts. 2. Is a passionate leader with strong hospitality credentials and a proven track record of providing service excellence. 3. Has a keen eye for detail and also understands and contributes to the big picture. 4. Is a person of proven honesty, trustworthiness and integrity. 5. Understands the importance of the concept internal customer service. 6. Has an outgoing personality, positive attitude while maintaining a professional demeanor at all times. 7. Continually strives to improve all services associated with running a top-flight clubhouse operation. 8. A lifelong learner who welcomes constructive feedback; views challenges and issues as opportunities and instills those attributes in his or her staff. 9. Has experience working with Human Resource initiatives including hiring, performance evaluations and management, disciplinary actions and the like. 10. Working towards or possesses CCM designation. 11. A Bachelor s Degree in Hospitality Management is highly desirable. 12. Possesses strong organizational and management skills with an ability to identify the details necessary to consistently achieve and exceed high levels of quality, satisfaction and outstanding member experiences. 13. Is a hands-on leader and team-builder who works side-by-side mentoring and developing staff by example. Strong computer skills and experience with Jonas. Page 2

3 Minocqua Country Club Clubhouse Manager Candidate Profile To Apply Interested candidates should submit a resume and a thoughtful, detailed cover letter describing their alignment with the qualifications outlined in this profile and their reason for their interest in the Clubhouse Manager s position at Minocqua Country Club. Please submit credentials to: Michael E. Weiler, PGA General Manager Minocqua Country Club 9299 Country Club Drive Minocqua, Wisconsin (715) Compensation structured commensurate with qualifications and experience. Page 3

Club History Dreams of selling the Lakeland area as a vacation paradise go back many years. Men of vision journeying to the north in the early 1900's realized the potential of the area.

4 Club History Dreams of selling the Lakeland area as a vacation paradise go back many years. Men of vision journeying to the north in the early 1900's realized the potential of the area... and began the business of the promotion and selling of what we know today as The Minocqua Country Club. In 1910 Vic Lamson of Fairfield, Iowa purchased the land known as The Minocqua Country Club Complex. Vic divided the property into 100 foot shoreline lots, and in 1911 the first private cottages were built. The golf course was designed in 1915 by C.C. Clark and Hubert Howard. The clubhouse and the course were built and opened in O.E. Heisser of the Minocqua Heights Hotel Co. and a professional golf expert, J.J. Sturm of Chicago, were hired as instructor and director of the course in The Clubhouse was expanded to 100 feet long and 50 feet wide, adding a kitchen, lobby, lounge, and screened veranda and the first Clubhouse cottages were also built. The remodeled facility opened in July of It became a popular place with two major golf tournaments held each year. Vic Lamson continued to sell his lots until his death in 1926, although the ownership of the budding resort complex changed hands many times, and there were a variety of plans announced for its use, including a 100 room hotel, they never came to fruition. This complex operated under a board of directors from Chicago until Under a reorganization in 1934, three principals incorporated under the name Minocqua Country Club. 500 shares of stock in the Club were offered with a face value of $100. This sale was completed in In 1959 a new kitchen and air conditioning were added and the golf course was re-done. In 1965 they started planning the second nine. They completed architectural studies, but were not able to arrange financing.

5 Expansion! In July of 1998, the shareholders of the Club approved expansion plans, which included construction of a completely new golf course. Plans to move ahead were contingent upon the Club raising $2,000,000. This was accomplished on November 1, 1998 by signing up 150 golfing members and obtaining pledges of $50,000 each from ten individuals. The following press release was issued on December 15, 1998: "In early Fall, the Board authorized the engagement of Ron Garl as the golf course designer for this project. Mr. Garl is well known internationally for his designs and environmental concerns. Mr. Garl and his associates visited the site, spending more than five days walking not only the area where the additional holes were to be located, but also examining the present routing of the current nine holes, looking for a design that is compatible with our land and its natural beauty. We have the potential to have the finest golf course in northern Wisconsin, which will be playable by members of all levels of ability." On July 4th, 2001, all 18-holes of this championship golf course officially opened for play. Today Currently, the club is filled with an active membership that enjoys the finest golf and social experiences. The original clubhouse remains today, although numerous renovations and updates have been made, adding to its Northwoods charm. The kitchen features a full fare of dining choices with extraordinary service. Other recent improvements include the bar area, a new deck and dining room overlooking beautiful Lake Minocqua, winterizing the club's offices, as well as a new roof and air conditioning. The clubhouse grounds have also been beautified with the addition of a new parking lot and a complete, automated irrigation system. In addition, there are two tennis courts with a budding tennis program beginning to take shape. Since its opening, the golf course has had nothing but rave reviews and is currently listed on Golf Digest's "Best in State" list. While it proves to be quite a challenge from the championship tees, six sets of tees allow players of all abilities to enjoy playing it on a regular basis. The golf course is consistently in tournament condition, and provides a first rate practice facility that includes a full driving range and a short game practice area.

A Private Premier Golf and Social Experience In A Family Friendly Northwoods Setting. Please take a look at what we have to offer our members.

A Private Premier Golf and Social Experience In A Family Friendly Northwoods Setting. Please take a look at what we have to offer our members. Championship Golf The centerpiece of Minocqua Country Club