Glasgow s Advice and Information Network Directory. GAIN Helpline

Transcription

1 Glasgow s Advice and Information Network Directory GAIN Helpline

2 Contents Page GAIN organisations Page 4 Page 11 Page 16 Page 21 Page 27 Page 32 East South East South West North West Citywide Associate members Page 40 Page 41 Page 44 Page 45 Page 49 Page 53 Page 61 Page 64 East South East South West North West Citywide Citywide Carers Citywide GCC Homelessness - 2 -

3 GAIN Organisations Information contained within this directory was accurate at the date of print and is subject to change

4 EAST AREA Bridgeton Citizens Advice Bureau 35 Main Street, Bridgeton, G40 1QB Phone: Fax: Opening hours: Monday 09:30 12:30 & 13:30 16:00 Tuesday 09:30 12:30 & 13:30 16:00 by appointment Wednesday 09:30 12:30 & 13:30 16:00 Thursday 09:30 12:30 & 13:30 16:00 Friday CLOSED Details of outreach surgeries Banbury Centre Monday and Wednesday 14:30-16:30 15 Kennedy Path Monday and Wednesday 10:00 14:00 Lily St Community Centre Tuesday 10:00 12:30-4 -

5 EAST AREA East End Community Law Centre Ladywell, Unit Ladywell, 94 Duke Street, G4 0UW Phone: Fax: Opening hours: Monday 09:00 13:00 & 14:00 17:00 Tuesday 09:00 13:00 & 14:00 17:00 Wednesday 09:00 13:00 & 14:00 17:00 Thursday 09:00 13:00 & 14:00 17:00 Friday 09:00 13:00 & 14:00 16:00 - Criminal and Criminal Injury Details of outreach surgeries Parkhead Credit Union (Benefits) Arran Centre (Mental Health) Say Women Wednesday 09:30-12:30 14:00-16:00 Tuesday & 09:30-12:30 Thursday 14:00-16:00 Every Second 14:00-16:00 Tuesday - 5 -

6 EAST AREA East End Money Advice Centre 5 Whitevale Street, Dennistoun, G31 1QW Phone: Fax: Opening hours: Monday 09:00 13:00 & 14:00 16:30 Tuesday 09:00 13:00 Wednesday 09:00 13:00 & 14:00 16:30 Thursday 09:00 13:00 & 14:00 16:30 Friday 09:00 13:00 1 st Sat of month 09:00 12:00 Tollcross Association Thursday PM Details of Outreach Surgeries - 6 -

7 EAST AREA Easterhouse Citizens Advice Bureau 46 Shandwick Square, Easterhouse, G34 9DS Phone: Administration Home Visiting Line Fax: Opening hours: Monday 10:00 16:30 by appointment Tuesday closed Wednesday 10: open door Thursday 10: open door Friday 10: by appointment Easterhouse CAB offers a Home Visiting Service for those clients with mobility problems and/or carer responsibilities. The service operates Mon - Fri 10:00 16:00 Details of Outreach Surgeries Refugee Outreach Project Monday 10:00 13:00 open door Cranhill Community Project Wednesday 10:00 13:00 open door Bellrock Street, Cranhill Thursday 10:00 14:00 by appointment F.A.C.T. LHO Monday 10:00 16:00 residents only by appointment Tower Homes LHO Wednesday 10:00 16:00 residents only by appointment Cairnbrook LHO Thursday 10:00 16:00 residents only by appointment - 7 -

8 EAST AREA Greater Easterhouse Money Advice Project Unit 2/31 Westwood Business Centre, 69 Aberdalgie Road, Easterhouse, G34 9HJ Phone: Fax: Opening hours: Monday 09:00 16:45 Tuesday 09:00 16:45 Wednesday 09:00 16:45 Thursday 09:00 16:45 Friday 09:00 15:30-8 -

9 EAST AREA - GEMAP OUTREACHES Health Centres & Hospitals Townhead Health Centre Baillieston Health Centre Easterhouse Health Centre 16 Alexandra Parade 20 Muirside Road 9 Auchinlea Road Townhead Baillieston Easterhouse Every Monday Every Monday Every Tuesday & Thursday 10:00 12:00 10:00 12:00 10:00 12:00 13:00 15:30 Lightburn Medical Centre Bridgeton Health Centre Parkhead Health Centre 930 Carntyne Road 201 Abercrombie Street 101 Salamanca Street Every Tuesday Bridgeton Parkhead 10:00 12:00 Every Wednesday Every Thursday (Patients Only) 13:30 15:30 13:30 15:30 Shettleston Health Centre Parkhead Hospital 420 Shettleston Road 81 Salamanca Street Shettleston Every Monday Every Friday 09:00 16:30 13:30 15:30 (Patients Only) Associations Thenew Association Blairtummock Association 14 Ruchazie Place 45 Boyndie Street Cranhill Easterhouse Every Monday Every Monday & Tuesday 13:30 15:30 09:00 16:30 (Tenants Only) Easthall Association Provanhall Association Calvay Association 6 Glenurnie Place 34 Conisborough Road 55 Calvay Road Easthall Provanhall Barlanark Every Monday & Tuesday Every Wednesday & Thursday Every Monday & Tuesday 09:00 16:30 09:00 16:30 09:00 16:30 (Tenants Only) (Tenants Only) (Tenants Only) Gardeen Association 32 Garlieston Road Barlanark Every Wednesday & Friday morning Wednesday 09:00 16:30 Friday 09:00 12:30 (Tenants Only) Community Venues The Hub Ruchazie Community Centre Garthamlock Community Enterprise Centre 49 Wellhouse Crescent Gartloch Road Barholm Square Wellhouse Ruchazie Garthamlock Every Tuesday Every Tuesday Every Thursday 13:30 15:30 13:00 15: :00 Barlanark Health Shop Hallhill Road Barlanark Every Thursday 10:00 12:00 & 13:00 15:30-9 -

10 EAST AREA Parkhead Citizens Advice Bureau 1361 Gallowgate, Glasgow, G31 4DN Phone: enquiries Fax: fax and message line Opening hours: Monday 10:00 19:30 by appointment Tuesday 08:30 19:30 open door Wednesday 10:00 19:30 by appointment Thursday 08:30 19:30 open door Friday 10:00 16:00 by appointment Details of outreach surgeries Anvil Centre Wednesday 11:30-14:30 Tollcross Community Advice Wednesday 13:30-16:30 Centre HMP Barlinne Monday 13:30-16:

11 SOUTH EAST AREA Budgeting Service c/o Castlemilk Law & Money Advice Centre 155 Castlemilk Drive Glasgow G45 9UG Phone: Fax: Opening hours: Monday 09:00 17:00 Tuesday 09:00 17:00 Wednesday 09:00 17:00 Thursday 09:00 17:00 Friday 09:00 17:00 Financial Management Details of Outreach Surgeries

12 SOUTH EAST AREA Castlemilk Citizens Advice Bureau 27 Dougrie Drive, Glasgow, G45 9AD Phone: Fax: Opening hours: Monday 10:00 13:00 & 14:00 16:30 Tuesday 10:00 13:00 & 14:00 16:00 Wednesday 10:00 13:00 & 14:00 16:30 Thursday 10:00 13:00 & 14:00 16:30 Friday Closed - Utilities Social Security Appeal Tribunal Representation Details of Outreach Surgeries Gorbals Health Centre Govanhill Health Centre Castlemilk Health Centre Mount Florida Medical Centre Dr Linda Wright s Surgery

13 SOUTH EAST AREA Castlemilk Law and Money Advice Centre c/o Castlemilk Credit Union, 155 Castlemilk Drive, Castlemilk, Glasgow, G45 9UG Phone: Fax: Opening hours: Monday 09:30 12:45 & 14:00 16:45 Tuesday 09:30 12:45 & 14:00 16:45 Wednesday 09:30 12:45 & 14:00 16:45 Thursday 09:30 12:45 & 14:00 16:45 Friday 09:30 12:45 & 14:00 16:45 Offices linked to Castlemilk Law and Money Advice Toryglen Rights Project 18 Prospecthill Square Toryglen Gorbals Law Centre 72 Commercial Rd Gorbals Details of Outreach Surgeries

14 SOUTH EAST AREA Gorbals Money Advice and Law Centre Rear Annexe, The Twomax Building, 187 Old Rutherglen Road, Gorbals, Glasgow, G5 0TE Phone: Fax: Opening hours: Monday 09:00 17:00 Tuesday 09:00 17:00 Wednesday 09:00 17:00 Thursday 09:00 17:00 Friday 09:00 17:00 Details of Outreach Surgeries

15 SOUTH EAST AREA Govanhill Money Advice Centre Govanhill Neighbourhood Centre, 6 Daisy Street, Govanhill, Glasgow, G42 8JL Phone: Fax: Opening hours: Monday 09:00 17:00 Tuesday 09:00 17:00 Wednesday 09:00 17:00 Thursday 09:00 17:00 Friday 09:00 16:00 (every 2 weeks) Details of Outreach Surgeries Dixon Community Halls (BME Elderly) Adelphi Centre (Return to Work)

16 SOUTH WEST AREA Govan Law Centre 47 Burleigh Street, Govan, G51 3LB Phone: Fax: Opening hours: Monday 09:00 12:30 & 13:30 17:00 Tuesday 09:00 12:30 & 13:30 17:00 Wednesday 09:00 12:30 & 13:30 17:00 Thursday 09:00 12:30 & 13:30 17:00 Friday 09:00 12:30 & 13:30 16:00 Specialist prevention of homelessness project Additional service indicated by Free online legal advice available: Legal rights in Scotland generally - law - Special educational needs - Bank and credit card charges - Details of Outreach Surgeries

17 SOUTH WEST AREA Greater Pollok Citizens Advice Bureau Pollok Civic Realm, 27 Cowglen Road, Glasgow, G53 6EW Phone: Opening hours: Monday 10:00 16:00 open door Tuesday 10:00 13:00 by appointment Tuesday 13:00 16:00 open door Wednesday 10:00 16:00 by appointment (money advice) Thursday 10:00 15:00 by appointment (specialist) Closed for training 1 st Thurs of month Friday 10:00 15:30 open door many issues covered by our information system Details of outreach surgeries Pollokshaws Parish Church Wednesday 10:00 15:00 open door and by appointment Rosehill Co-op Peat Road (for Rosehill tenants only) Wednesday 10:00 15:00 Limited home visiting service for residents of Greater Pollok who are disabled, elderly and unable to leave their home

18 SOUTH WEST AREA Ladymuir Advice and Information Centre Ladymuir Crescent, Pollok, Glasgow, G53 5UE Phone: Fax: E mail: ladymuiradvice@yahoo.co.uk or ladymuir@ .com Opening hours: Monday 09:45 12:25 & 13:30 16:45 Tuesday 09:45 12:25 & 13:30 16:45 Wednesday 09:45 12:25 & 13:30 16:45 Thursday 09:45 12:25 & 13:30 16:45 Friday 09:45 12:25 & 13:30 16:30 - Designing and printing Details of Outreach Surgeries Cardonald Library, Mosspark Drive Thursday 1.45pm 4.15pm

19 SOUTH WEST AREA Money Matters, Money Advice Centre Govan Road, Govan, G51 3DU Phone: Fax: Opening hours: Monday 09: & 14:00 17:00 Tuesday 09: & 14:00 17:00 Wednesday 09: & 14:00 17:00 Thursday 09: & 14:00 19:00 Friday 09: & 14:00 16:00 Languages ( than English) spoken indicated by Urdu Punjabi Details of Outreach Surgeries The Portal, Howart Street, Govan Money Matters Thursdays (Refugee surgery) Lingala and French languages Friday (A8 & A2 Nationals surgery) 10:00 12:00 10:00 12:

20 SOUTH WEST AREA Pollok Credit Union Silverburn, Barrhead Road, Pollok, Glasgow, G53 6QR Phone: Fax: Opening hours: Monday 09:30 16:00 Tuesday 09:30 16:00 Wednesday 11:00 16:00 Thursday 09:30 16:00 & 18:00 19:30 Friday 09:30 16:00 - Training and Details of outreach surgeries Pollok Credit Union, Silverburn, Barrhead Road, G53 6QR, Shawlands office, Pollok Credit Union, 17 Kilmarnock Road, Glasgow, Monday-Friday 09:30 17:00 Contact: Monday-Friday 09:30-17:00 Contact:

21 NORTH AREA Maryhill Citizens Advice Bureau 25 Avenuepark Street, Maryhill, G20 8TS Phone: Fax: Opening hours: Monday 10:00 15:30 Tuesday 10:00 15:30 Wednesday 10:00 15:30 Thursday 10:00 13:00 Friday 10:00 15:30 Details of outreach surgeries Cadder Association (for Monday to Friday Appointments as required tenants/homeowners of Cadder HA) Hawthorn Association Wednesday and Friday 1:00pm 4:00pm by appointment only for tenants of the association. Shawpark Resource Centre Thursday By appointment

22 Maryhill Citizens Advice Bureau continued Languages ( than English) spoken indicated by Chinese Hebrew German Russian Hindi Farsi Creol Luganda Lingala Kiswahili Kinyarwanda Japanese French Polish Swahili Spanish Mongolian Ndebele Jur Urdu Shona Arabic

23 NORTH AREA Maryhill Representation Unit Quadrangle, 59 Ruchill Street, Glasgow, G20 9PY Phone: Fax: Opening hours: Monday 08:45-16:30 Tuesday 08:45-16:30 Wednesday 08:45-16:30 Thursday 08:45-16:30 Friday 08:45-15:30 Details of Outreach Surgeries

24 NORTH AREA Milton Advice Centre 15 Scaraway Drive, Milton, G22 7EY Phone: Fax: Opening hours: Monday 09:00 16:30 Tuesday 09:00 16:30 Wednesday 09:00 16:30 Thursday 09:00 16:30 Friday 09:00 16:30 Details of outreach surgeries Greater Milton/Possilpark Credit Tuesday 14:00-16:00 Union Milton Medical Centre Thursday 10:00-12:00 Milton Resource Centre Thursday 14:00-16:00 Taransey Court When required

25 NORTH AREA North Glasgow Advice Centre 1169 Royston Road, Glasgow G33 1EY Phone: Fax: E mail: ngac@btconnect.com Website: Opening hours: Monday Friday 09:00-13:00 & 14:00 17:00 Drop in surgeries: Monday 14:00 16:00 Wednesday 10:00 12:00 money advice, benefits Wednesday 14:00 16:00 housing eviction, mortgage Friday 10:00 12:00 (Disability Only) Criminal Injuries Asylum /Homelessness Mental Health Dementia Details of Outreach Surgeries all are appointment only and appointments must be made by phoning the housing association offices directly. Royston Corridor Homes, Unit M8 143 Charles Street, G21 2QA Unity Homes, 217 Wallacewell Road G21 3PR North Glasgow Local Office, 10 Vulcan Street, G21 4BP Red Road Balornock LHO, 350 Darnick Street, G21 4BA Monday 14:00 16:00 Tuesday 14:00 16:00 Thursday 10:00 12:00 Thursday 10:00 12:

26 NORTH AREA Sunnylaw Advice Centre Saracen Street, Possilpark, Glasgow, G22 5AS Phone: Fax: Opening hours: Monday 09:30 16:30 Tuesday 09:30 16:30 Wednesday 09:30 16:30 Thursday 09:30 16:30 Friday 09:30 15:30 Details of Outreach Surgeries

27 WEST AREA Drumchapel Citizens Advice Bureau 195c Drumry Road East, Glasgow, G15 8NS Phone: Fax: Opening hours: Monday 10:00 15:45 Tuesday 10:00 15:45 Wednesday Training day - housing advice only Thursday 10:00 15:45 Friday 10:00 15:45 : Details of Outreach Surgeries

28 WEST AREA Drumchapel Law & Money Advice Centre Unit 28, 42 Dalsetter Avenue, Glasgow, G15 8TE Phone: Fax: E mail: law@dlmac.co.uk Web site: Opening hours: Monday 09:30 13:00 & 14:00 16:30 Tuesday 09:00 13:00 & 14:00 16:30 Wednesday 09:00 13:00 & 14:00 16:30 Thursday 09:00 13:00 & 14:00 16:30 Friday 09:00 13:00 & 14:00 15:30 - CICA Details of outreach surgeries Drumchapel Disabled Action Group Three Eyes, Knightscliffe Avenue The Annexe, 9 Stewartville St, Partick as requested For DDAG clients only 1 st & 3 rd Tuesday of 2pm to 4pm by appointment 0141 the month Tuesday 16:30-18:30 Drop-in Details of outreach surgeries continued:

29 Drumchapel Law & Money Advice Centre continued Drumchapel Law & Money Advice Centre Wednesday 10:00 12:00 open door G15 residents & referrals Glasgow West Money Advice Wednesday 09:30 16:00 G12/13/14 residents Knightswood Community Centre Thursday 10:00 12:00 open door

30 WEST AREA Glasgow West Money Advice 1945 Dumbarton Road, Glasgow, G14 0JA Phone: Fax: Opening hours: Monday 08:45 16:45 Tuesday 08:45 16:45 Wednesday 08:45 16:45 Thursday 08:45 16:45 Friday 08:45 15:45 Details of outreach surgeries 3 Eyes Project Wednesday 09:30-15:

31 WEST AREA Three Eyes Project 52 Knightscliffe Avenue, Glasgow, G15 2TE Phone: Fax: Opening hours: Monday 9:00-12:30 & 13:30-17:00 Tuesday 9:00-12:30 & 13:30-17:00 Wednesday 9:00-12:30 & 13:30-17:00 Thursday 9:00-12:30 & 13:30-17:00 Friday 9:00-12:00 & 13:00-16:00 1 st & 3 rd Tuesday only every 6 weeks on a Monday Details of outreach surgeries Carers Centre Tuesday & Friday 09:00-17:00 Riverside Resource Centre Thursday 09:00-17:00 Flourish House, Ashley St 1 st Thursday in month 13:30-17:00 Temple and Shafton Youth Project Netherton Road as and when required

32 CITYWIDE Citizens Advice Direct GAIN Helpline: Opening hours: Monday - Friday 12:00 20:00 Saturday 10:00 14:00 Details of Outreach Surgeries

33 CITYWIDE Ethnic Minorities Law Centre 2 nd Floor, 41 St Vincent Place, Glasgow, G1 2ER Phone: Fax: Website: admin@emlc.org.uk Opening hours: Monday 09:00-13:00 & 14:00-17:00 Tuesday 09:00-13:00 & 14:00-17:00 Wednesday 09:00-13:00 & 14:00-17:00 Thursday 09:00-13:00 & 14:00-17:00 Friday 09:00-13:00 & 14:00-17:00 (Asylum) Languages ( than English) spoken indicated by Hindi Punjabi Urdu Hakka Lingalla French Spanish Cantonese Details of outreach surgeries Sighthill Community One Stop Shop (female support worker) Monday 12:00 15:

34 CITYWIDE Glasgow Central Citizens Advice Bureau 1 st Floor at 88 Bell Street, Glasgow, G1 1LQ Phone: Fax: Opening hours: Monday 09:30 16:30 Tuesday 09:30 16:30 Wednesday 09:30 16:30 Thursday 09:30 16:30 Friday 09:30 16:30 Details of Outreach Surgeries

35 CITYWIDE Legal Services Agency 3 rd Floor, Fleming House, 134 Renfrew Street, Glasgow, G3 6ST Phone: Fax: lsa@btconnect.com Website: Opening hours: Monday 09:00 17:00 Tuesday 09:00 17:00 Wednesday 09:00 17:00 Thursday 09:00 17:00 Friday 09:00 17:00 (Disability only) Mortgage and Rent Arrears Mental Health /Homelessness Criminal Injuries Asylum Dementia Details of outreach surgeries Glasgow Sheriff Court Tuesday 9:30 10:30 & 1:30 finish Telephone Advice Line Mental Health Issues Tuesday 11:00 13:00 General Advice Drop-in surgeries - For eviction cases calling at court the following day. Thursday 11:00 13:00 Monday 11:00 12:

36 CITYWIDE Money and Debt Advice Service 45 Firhill Road Glasgow G20 7BE Phone: (to arrange an appointment) Fax: Opening hours: Monday 09:00-17:00 Tuesday 09:00-17:00 Wednesday 09:00-17:00 Thursday 09:00-17:00 Friday 09:00-17:00 /Homelessness Details of Outreach Surgeries: Queens Cross Association Blue Triangle Association Glasgow Simon Community Move On The service is aimed at people who are homeless or are faced with homelessness

37 CITYWIDE Social Work Debt Advice 4PF Nye Bevan House 2, 20 India Street, Glasgow, G2 Phone: Fax: Opening hours: Monday 09:30 12:45 & 14:00 17:00 Tuesday 09:30 12:45 & 14:00 17:00 Wednesday 09:30 12:45 & 14:00 17:00 Thursday 09:30 12:45 & 14:00 17:00 Friday 09:30 12:45 & 14:00 17:00 Details of Outreach Surgeries

38 CITYWIDE The Debt Arrangement Scheme Team (DAS) First Floor, 20 India Street, Glasgow, G2 4PF Phone: Fax: Opening hours: Monday 09:30 12:45 & 14:00 17:00 Tuesday 09:30 12:45 & 14:00 17:00 Wednesday 09:30 12:45 & 14:00 17:00 Thursday 09:30 12:45 & 14:00 17:00 Friday 09:30 12:45 & 14: This team specialises in making applications for Debt Payment Programmes under the Debt Arrangement Scheme (DAS) Details of Outreach Surgeries

39 Associate members

40 EAST AREA Tollcross Community Advice Centre 937 Tollcross Road, Tollcross, Glasgow Phone: Fax: Opening hours: Monday 09:30 12:30 & 13:30 16:30 Wednesday 09:30 12:30 & 13:30 16:30 Friday 09:00 12:30 & 13:30 16:30 The service covers the Tollcross and Carmyle areas. (Credit Union) Details of Outreach Surgeries

41 SOUTH EAST AREA AMINA-Muslim Women s Resource Centre Network House, 311 Calder Street, Glasgow, G42 7NQ Phone: Fax: Free Helpline: E mail: Website: info@mwrc.org.uk Opening hours: Monday 09:30 17:00 drop in 10:00 12:30 Tuesday 09:30 17:00 Wednesday 09:30 17:00 drop in 10:00 12:00 Thursday 09:30 17:00 drop in 13:00 15:00 Friday 09:30 17:00 (Counselling) Advocacy Support Interpretation Services Childcare/Crèche facilities Details of Outreach Surgeries Languages (other than English) spoken indicated by Arabic Farsi Kachi Kurdish Punjabi Hindi Urdu Swahili Bengali

42 SOUTH EAST AREA Cassiltoun Association 59 Machrie Road, Castlemilk, Glasgow, G45 0AZ Phone: Opening hours: Monday 09:00 17:00 Tuesday 09:00 17:00 Wednesday 09:00 12:30 Thursday 09:00 17:00 Friday 09:00 17:00 Welfare Rights Advice available to tenants by appointment only (Counselling) Advocacy Support Interpretation Services Details of Outreach Surgeries The service is also available to tenants by appointment at North View Association, Ardenglen Association

43 SOUTH EAST AREA The Well Asian Information and Advice Centre 48/50 Albert Road, Glasgow, G42 8DN Phone: Fax: Website: Opening hours: Monday 09:30 16:00 Tuesday 09:30 12:30 Wednesday 09:30 16:00 Thursday 09:30 16:00 Friday 09: (Literacy Problems) Form filling Languages ( than English) spoken indicated by Arabic Bengali French German Phusto Punjabi Urdu Details of Outreach Surgeries

44 SOUTH WEST AREA Communities United 311 Paisley Road West, Glasgow, G51 1LU Phone: /9629 Fax: Opening hours: Monday 09:00 17:00 Tuesday 09:00 17:00 Wednesday 09:00 17:00 Thursday 09:00 19:00 Friday 09:00 17:00 Saturday 10:00 13:00 (Literacy) Child Care Classes English Classes Details of Outreach Surgeries Every Thursday Morning Surgery conducted by Govan Money Matters. Languages ( than English) spoken indicated by Arabic Farsi Hindi Punjabi Urdu

45 NORTH AREA Maryhill Association 45 Garrioch Road Glasgow Maryhill G20 8RG Phone: Fax: Opening hours: Monday 09:00 17: 00 Tuesday 09:00 17: 00 Wednesday 09:00 17: 00 Thursday 09:00 17: 00 Friday 09:00 17: 00 Details of Outreach Surgeries: Sheltered Accommodation 5 Shiskine Place Glasgow G

46 NORTH AREA NCH San Jai Chinese Project 53 Rose Street, Glasgow, G3 6SF Phone: Fax: Opening hours: Monday 09: Tuesday 09: Wednesday 09: Thursday 09: Friday 09: (Children) Languages ( than English) spoken indicated by Cantonese Hakka Mandarin Details of Outreach Surgeries

47 NORTH AREA Scottish Asian Action Committee 39 Naipershall Street, Glasgow, G20 6EZ Phone: Fax: Opening hours: Monday 09:00 17:00 by appointment Tuesday 09:00 17:00 by appointment Wednesday 09:00 17:00 by appointment Thursday 09:00 17:00 by appointment Friday 09:00 17:00 by appointment Welfare Rights Details of Outreach Surgeries Languages ( than English) spoken indicated by Hindi Punjabi Urdu

48 NORTH AREA West of Scotland Association Ltd 252 Keppochhill Road Springburn Glasgow G21 1HG Phone: Fax: Opening hours: Monday 09:00 16:30 Tuesday 09:00 16:30 Wednesday 09:00 16:30 Thursday 09:00 16:30 Friday 09:00 16:00 Details of Outreach Surgeries

49 WEST AREA Argyle Advice Project 5 Royal Crescent Glasgow G3 7SL Phone: Fax: Website: www. glasgowwestha.co.uk Opening hours: Monday 09:00 16:00 Tuesday 13:00 16:00 Wednesday 09:00 16:00 Thursday 09:00 16:00 Friday Details of Outreach Surgeries Sanctuary HA Offices Monday 10: Yorkhill HA Offices Wednesday Friday 10:00 15:00 10:00 12:00 Avalon Community Centre, 5 Cleveland Street (behind Mitchell Library Thursday 09:00 12:00 Drop in Centre no appointment needed

50 WEST AREA Partick Association (Welfare Rights Officer) 10 Mansfield Street Partick G11 5QP Contact Tel: Fax: Opening hours: Monday 09:00 17:00 Tuesday 09:00 17:00 Wednesday 09:00 17:00 Thursday 09:00 17:00 Friday 09:00 17:00 Details of Outreach Surgeries

51 WEST AREA WestGAP 65 Hyndland Street, Glasgow, G11 5PS Phone: Fax: Opening hours: Monday 10:00 12:00 & 13:00 16:00 Tuesday 10:00 12:00 & 13:00 16:00 Wednesday 10:00 12:00 & 13:00 16:00 Thursday 10:00 12:00 & 13:00 16:00 Friday CLOSED Details of Outreach Surgeries

52 WEST AREA Whiteinch & Scotstoun Association 1 Northinch Court Whiteinch Glasgow G14 OUG Phone: Fax: Opening hours: Monday :00 Tuesday :00 Wednesday :00 Thursday :00 Friday :00 Details of Outreach Surgeries

53 CITYWIDE AREA Choices: One Parent Families West of Scotland Level 2, 100 Wellington Street, Glasgow, G2 6DH Contact Tel: Lone Parent Helpline: Fax: Opening hours: Monday 09:00 17:00 Tuesday 09:00 17:00 Wednesday 09:00 17:00 Thursday 09:00 17:00 Friday 09:00 17:00 Offers free, confidential and impartial advice on issues affecting lone parents in the following areas Benefits & Tax Credit Tribunal Representation Details of Outreach Surgeries The Choices Welfare Rights Officer provides: specialist lone parent tailored advice on Benefits, Tax Credits (incl. overpayments) and Child Support ~ includes in-work support, /Council Tax Benefit ~ disability benefits ~ advocacy and tribunal representation for Lone Parents ~ training ~ one to one consultations by appointment, including outreach work

54 CITYWIDE AREA Hemat Gryffe Woman s Aid 24 Willowbank Street, 0/1, Charing Cross, Glasgow G3 6LZ Phone: Opening hours: Monday 09: open door Tuesday 09:00 17:00 open door Wednesday 09:00 17:00 open door Thursday 09:00 17:00 open door Friday 09:00 17:00 open door (Counselling) Welfare Rights Languages ( than English) spoken indicated by Hindi Punjabi Urdu CITYWIDE AREA

55 Glasgow Association Granite House 177 Trongate Glasgow G1 5HF Or you can visit your local housing organisation (LHO) Phone: You can call us from 8am to 8pm every day Website: Our LHOs are open: Monday 9:30am to 4:00pm Tuesday 9:30am to 4:00pm Wednesday 9:30am to 4:00pm Thursday 9:30am to 4:00pm Friday 9:30am to 4:00pm

56 CITYWIDE AREA Positive Action in 98 West George Street, Glasgow, G2 1PJ Phone: Fax: Opening hours: Monday 09:00 17:00 Tuesday 09:00 17:00 Wednesday 09:00 17:00 Thursday 09:00 17:00 Friday 09:00 16:00 Assisting Destitute Asylum Seekers than English) spoken indicated by All languages through interpreters

57 CITYWIDE AREA Scotcash CIC 55 High Street, Glasgow, G1 1LX Contact Tel: Fax: Opening hours: Monday 09:15 16:45 Tuesday 09:15 16:45 Wednesday 10:15 16:45 Thursday 09:15 16:45 Friday 09:15 16:45 Scotcash will assist in any of the areas listed above if there is a financial impact as a result of the issue. Details of Outreach Surgeries

58 CITYWIDE AREA Scottish Refugee Council 5 Cadogan Square, Blythswood Court, Glasgow, G2 7PH Phone: Fax: Free Advice Line Opening hours: Monday 09:00 13:00 & 14:00 16:00 Tuesday 09:00 13:00 & 14:00 16:00 Wednesday 13:00 16:00 Thursday 09:00 13:00 & 14:00 16:00 Friday 09:00 13:00 & 14:00 16:00 Detention (Asylum process/nass) Women s Group Training with other agencies Youth Languages ( than English) spoken indicated by All Languages spoken by interpreters

59 CITYWIDE AREA Shelter Glasgow Aid Centre First Floor Suite 2 Breckenridge House 274 Sauchiehall Street Glasgow G2 3EH Free housing advice helpline: Website: Opening hours: Monday to Friday 09:00 17:00 /Homelessness () (see below) Rent and Mortgage Arrears Eviction Benefit Dampness and disrepair Overcrowding Landlord /tenant disputes

60 CITYWIDE AREA Carers Information and Support Line Contact Tel: Web Details of Outreach Surgeries

61 CITYWIDE CARERS Carers centres/projects in Glasgow have been developed to support carers in their caring role by providing support and assistance through the following services: Information and Advice Experienced workers deliver this in different ways. For example through information, events, newsletters, leaflets and individual discussions. Information can be provided in alternative formats and languages. Income Maximisation Centres/projects will provide a full check on welfare benefits entitlement and advice on other money matters. This can include help with completing forms. Emotional Support Centres/projects offer emotional support on a one to one basis and/or in a group. Short Breaks Centres/projects will provide a flexible, appropriate and reliable service working in partnership with other providers to allow carers to attend training courses, meetings or one off events. Having a Voice All centres/projects have a role in ensuring that carers views, either individually or collectively, are heard at all levels. Groups and forums are supported and projects can signpost carers on to local or national consultative and representative organisations, for example, Glasgow Carers Network or Carers Scotland. Training Training is available to support carers to care and to maintain their own health and wellbeing in areas such as health promotion and personal development opportunities. This is done, where possible, in response to individual needs. Princess Royal Trust West Glasgow Carers Centre 1561 Great Western Road Anniesland Glasgow G13 1HN Phone: Fax: westcarers@volunteerglasgow.org Providing a service in the following areas: Drumchapel, Knightswood, Anniesland, Temple, Jordanhill, Scotstoun, Whiteinch and Yoker Glasgow North West Carers Project Killearn Resource Centre 29 Shakespeare Street Maryhill Glasgow

62 G20 8TH Phone: Fax: Providing a service in the following areas: Partick, Maryhill, Dowanhill, Kelvinside, Broomhill, Summerston, Yorkhill, Anderston, Garnethill, Cowcaddens and Hyndland Glasgow North Carers Support Team Social Work Services 94 Red Road Springburn Glasgow G21 4PH Phone: Fax: carersnorthsupport@sw.glasgow.gov.uk Providing a service in the following areas: Ruchill, Springburn, Milton, Firhill, Sighthill, Royston, Germiston, Petershill, Balornock, Barmulloch, Provanmill, Port Dundas and Possil Princess Royal Trust Glasgow East End Community Carers Ltd 1061/1063 Tollcross Road Glasgow G32 8UQ Phone: centre@eastend.carers.net Providing a service in the following areas: Dennistoun, Parkhead, Tollcross, Bridgeton, Calton, Townhead, Braidfauld, Fullarton, Shettleston, Greenfield, Dalmarnock, Haghill, Carntyne and Springboig Glasgow North East Carers Centre Easterhouse Congregational Church 51 Trondra Place Easterhouse Glasgow G34 9AX Phone: gnecarerscentre@hotmail.com Providing a service in the following areas: Easterhouse, Ruchazie, Baillieston, Garrowhill, Mount Vernon, Barlanark, Gartloch, Riddrie, Garthamlock, Cranhill, Craigend, Swinton, Carmyle and Crosshill Princess Royal Trust South Glasgow Carers Centre 656 Cathcart Road Glasgow G42 8AA Phone: Fax: dixon.carers@btconnect.com Providing a service in the following areas: Gorbals, Govanhill, Hutchesontown, Oatlands, Polmadie, King's Park, Mount Florida, Cathcart, Battlefield, Langside, Shawlands, Crossmyloof, Toryglen, Crosshill, Strathbungo and Pollokshields East

63 Glasgow South East Carers Network c/o Fair Deal 355a Tormusk Road Castlemilk Glasgow G45 0HF Phone: Fax: Providing a service in the following areas: Castlemilk, Carmunnock, Croftfoot, Muirend, Newlands and Simshill Princess Royal Trust Greater Pollok Carers Centre 130 Langton Road Pollok Glasgow G53 5DP Phone: pollokcarers@volunteerglasgow.org Providing a service in the following areas: Pollok, Priesthill, Nitshill, Carnwadric, Arden, Pollokshaws, Mansewood, Shawbridge and Corkerhill Glasgow South West Carers Centre Unit 11 6 Harmony Row Glasgow G51 3BA Phone: glasgowswcc@quarriers.org.uk Providing a service in the following areas: Govan, Ibrox, Hillington, Penilee, Crookston, Drumoyne, Linthouse, Craigton, Shieldhall, Mosspark, Bellahouston, Cardonald and Tradeston

64 CITYWIDE GCC HOMELESSNESS SERVICES Glasgow City Council delivers a homelessness casework service to anyone who is homeless, threatened with homelessness, or is in need of advice about homelessness issues, through its Community Casework Teams. There are nine Community Casework Teams operating within the local Social Work office boundaries. The address, Phoneephone number, and office-opening hours of each Community Casework office is listed below. People who are homeless or threatened with homelessness should call in to the office covering the area in which they are living at present. The Council also provides a homelessness service at: The Hamish Allan Centre 180 Centre Street Glasgow G5 8EE Phone: Free phone: This centre is open 24 hours each day of the year. There is a free phone contact number to assist customers wishing to make enquiries. West Community Casework Team 52/54 Dunkenny Square Drumchapel Glasgow G15 8NB Phone: Fax: North Community Casework Team 30 Mansion Street Glasgow G22 5SZ Phone: Fax: East Community Casework Team 33 Burnmouth Road Glasgow G33 4ST Phone: Fax: North East Community Casework Team 33 Burnmouth Road Glasgow G33 4ST Phone: Fax: South East Community Casework Team 1st Floor, TwoMax Building 187 Old Rutherglen Road Glasgow G5 0RE Phone: Fax:

65 South Community Casework Team 1st Floor, TwoMax Building 187 Old Rutherglen Road Glasgow G5 0RE Phone: Fax: Greater Pollok Community Casework Team 27 Brockburn Road Pollok Glasgow G53 5BG Phone: Fax: South West Community Casework Team 299/301 Shieldhall Road Govan Glasgow G51 4HB Phone: Fax: Prison Casework Team Social Work Unit HMP Barlinnie Lee Avenue Glasgow G33 2QX Phone: Fax: Refugee Support Team 1st Floor, TwoMax Building 187 Old Rutherglen Road Glasgow G5 0RE Phone: Fax: Opening Hours: Monday to Friday 9.00 am to 4.00 pm Phone enquiries: 9.00 am to 5.00 pm The Options Guide provides detailed and accessible information about all aspects of housing in the City and includes sections on the socially rented, private rented and owner occupation sectors. It also provides information on housing rights and links extensively across other related sites and the broader advice sector. The Options Guide is available at

66 3 November 2008 If you require any further information on the ADGs please contact: Christine Chalmers Administration Officer Phone: