THEREDRULES. Employee Manual

Transcription

1 THEREDRULES

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3 Employee Manual THEREDRULES Season 2017/18 The employee manual «THEREDRULES» is an integral part of the employment contract and regulates the operational procedures. It can be adjusted by the management at any time if the need occurs. The latest version is available on the intranet. Snowsports St. Moritz AG Via Stredas St. Moritz Tel THEREDRULES 3

4 1. «THEREDLEGENDS» WHO ARE WE? 1.1. INTRODUCTION Traditional Professional Inspirational these are our 3 pillars Traditional because its foundation in 1929 was a pioneering achievement. We look back on a long tradition and call ourselves today «THEREDLEGENDS». We feel committed to this heritage. We want to continue writing this story positively. To be professional is a central success factor for a company such as ours with a special guest structure in a unique destination. Due to the professionalism Snowsports St. Moritz has maintained its strong market position to this day. Inspirational is what we want to be for the guests and offer them unforgettable and some surprising moments. We also need inspiration to recognize market chances and to implement new projects. Because what we today call tradition was started in 1929 with inspiration or innovation. In order to meet the various requirements of a company of our size, clear procedures and structures are needed. The management provides the basis. The superiors then work with you to complete the various tasks. The participation of each of you is an essential part of the overall success of the enterprise. We attach great importance to professionalism and loyalty. The open, constructive communication belongs to our enterprise culture. As a snow sports instructor, you have a great responsibility. Hardly anyone spends such a long and intense time with our «tall» and «small» guests from many different countries during their stay in our region. With your professional well-groomed appearance and friendly, helpful manner, you characterise the image of our ski school, as well as the whole holiday destination. All this makes for the special appeal of your activity. The employee manual provides you with valuable information and is an integral part of your employment relationship. So read it carefully. I am looking forward to working with you at «THEREDLEGENDS». Bruno Marinoni CEO 4 THEREDRULES

5 1.2. VISION AND MISSION VISION We are a leading, innovative company in snow sports, outdoor sports and recreational sports, with a national and international charisma and orientation. All employees of the Snowsports St. Moritz AG are responsible for the success of the company. We are guided on our way by the following vision and the 6 leading stars. We take our innovation from the tradition and are ready to take new paths. As «THEREDLEGENDS» we act traditionally, professionally, inspiring. We strive for uniqueness and high standards. MISSION Customers / We are more than «just» a ski school Customers are always the centre of our actions and overseeing. We know the needs of our customers and act on a solution-oriented basis. Responsibility The capital for our activities is at one with nature. That is why we take care of man and nature. Reliance and fairness create trust inside and out. We respect the legal and social environment. Entrepreneurial leadership Executives are preoccupied with what is required of each individual. Our good reputation is our concern through integrity. Through open communication, we promote a culture of constructive dialogue. We attach great importance to entrepreneurial thinking and action at all levels. We all take responsibility in the respective areas. Feedbacks and problems are a matter of serious concern to us. We are a steadily learning organisation. Strategy We offer services and products in the medium to high price range which maintain our strong market position and ensure growth. Innovation, quality, technical leadership and competence distinguish our services, new products and internal processes. We cultivate the market and keep the structures minimal. Quality is a central factor of success. Finances We maintain a healthy financial base to handle even through difficult financial phases. We strive for an adequate cash flow. Employees Our employees know the common superordinate goals. We create framework conditions that allow them to be self-reliant and to develop their full potential. We promote the development and further education of our employees. CONCLUSION We all work according to this mission statement and are proud of the Snowsports St. Moritz AG / Schweizer Skischule St. Moritz and thus are able to work as «THEREDLEGENDS» THEREDRULES 5

6 1.3. THE HISTORY OF THE SKI SCHOOL ST. MORITZ 1929 Foundation of the Ski School St. Moritz by Giovanni Testa on behalf of the Kur- und Verkehrsverein (tourist board) and of the Skiclub Alpina. The goal of the ski school was the organization of the ski instructor profession Publication of the textbook «Natürliches Skilaufen die Methode der einfachsten Fahrweise» (Natural skiing the method of the easiest way of skiing) by Giovanni Testa. Unfortunately the innovative developments of the St. Moritz skiing technique don t really appeal to the representatives of the powerful «Unified Swiss Technique». In order to be heard, the racing team «Guardia Grischa» is founded for PR reasons. The outstanding success with the St. Moritz technique helped to get glory, honour and coaching jobs all over the world The «Star races» were launched. Depending on the ranking first the ski instructors and later also the guests won badges with one to four stars. A badge with four stars becomes a status symbol. This is why the stars are in our logo! 1939 Despite World War II the ski school continues its daily business. During the time of war the guests are first composed by US soldiers and later also by soldiers from Great Britain. Because many soldiers turned back injured from their St. Moritz stay, the training sessions were changed from the steep slopes at Salastrains to Kulm Park The wealthy guest Mr. Niarchos flies for the first time to Corvatsch by helicopter together with ski instructors of the Swiss Ski School heliskiing was born! 1961 The «Testa skiing technique» is acknowledged by Interverband (inter association) and by the Skischulverband (ski school association). Giovanni Testa is Galilei of ski sport «Sunshine courses» where skiing is sold as a common group experience are booming! Up to 3000 ski fans come already to the first courses Guest structure is more and more changing and children start to ski earlier and earlier. Introduction of the ski kindergarten at Salastrains with pick up and bring back service A «hen-coop» served as first ski school shack at Salastrains. In this year it is replaced by an old military barrack until a first chalet construction is finished and serves as ski school centre. 6 THEREDRULES

7 1979 Launching of the ski instructor exchange program with Australia. The ski instructor profession can be practiced all year round The Palace Ski School merges with the Ski School St. Moritz and a demo-team is founded within the ski school. In the same year the first payroll accounting is done by computer for the first time and another exchange program with Argentina is launched The Swiss Ski School St. Moritz makes skiing for blind people possible for the first time. One year later foundation of the fund for the blind First snowboard lessons are offered in high season. Two years later snowboarding is an official part of the ski school program The ski school office Dorf leaves the rooms of the municipality and changes to the top of the parking garage The first sponsoring contract over several years is signed with Tag Heuer. Renovation of the mountain station Corviglia where the ski school gets a new ski school office Snowsports St. Moritz AG is founded. In the same year the contract with Club Méditerranée is signed. The ski school is responsible for the club ski school The ski school buys the staff house «Haus Central» opposite to COOP in St. Moritz Bad. This facilitates the problem of finding an apartment a lot Ski school centre Salastrains is constructed and with five transportation facilities it is a milestone for modern children and beginner lessons The ski school office changes to Via Stredas 14. The modern infrastructure offers a representative contact point for clients and staff The Swiss Ski School St. Moritz absorbs the Snow and Fun AG (ski school Celerina). With this merger also the relation to the mountain railways Bergbahnen Engadin St. Moritz is getting stronger. This is the base for a successful partnership years of winter tourism 2016 Introduction WS Mobile and Online Shop THEREDRULES 7

8 1.4. ORGANIZATION CHART Aktionärversammlung Verwaltungsrat Roberto Trivella Erich Bottlang Jon Andri Bisaz Franco Giovanoli Franco Moro Markus Meili Revisionsstelle GESCHÄFTSLEITUNG CEO Bruno Marinoni Head of Marketing & Finance Franco Gilly Head of Human Resources & Projects Sonja Negrini ERWEITERTE GESCHÄFTSLEITUNG Division Club Med Division Palace Division Celerina Division Salastrains Techn. Manager Division St. Moritz Division Blindenskischule Materialverwaltung Gastgeberin ROTERMORITZ Gian-Luca Vasumi Erich Bottlang Rodolfo Bruseghini Simone Mercuri Fabio Omini Claudia Blaser Josianne Reali Platzchef Samedan Platzchef Celerina Techn. Leiter Ski Techn. Leiter SB 8 THEREDRULES

9 1.5. SKI SCHOOL FOR BLIND SKIERS St. Moritz wants to offer something special to blind and visually impaired people who spend their holidays in the Engadine: The Swiss Ski School St. Moritz gives all the blind and visually impaired people the possibility to learn and practice this sport on the ski runs of the Engadine together with a specifically trained snow sports instructor. Of course, you can also attend the trainings to become a snow sports instructor for the blind. You ll get more information about this during the introductive days or directly from the responsible person for the ski school for blind skiers St. Moritz. We would be glad if you inform your guests about our ski school for blind skiers and tell them that it is financed by donations. Also small donations help keeping our offer alive. You can get more information about the procedure during the daily consultation hours of your department THEREDRULES 9

10 2. EMPLOYEES AT «THEREDLEGENDS» 2.1. Vocation snow sports instructor As a snow sports instructor, you have the opportunity to turn your hobby into a profession. The Snowsports St. Moritz is a professional company and we have great expectations for a snow sports instructor: You are not just that great guy who leaves his mark in deep snow, but also the main care-giver for our holiday guests. As a snow sports instructor of a 6 ski school, you naturally have outstanding technical and methodical skills to convey the joy of snow sports. You have great diplomacy and the patience to deal with our international clientele. It s important to recognize the needs of the guests, to meet those needs and ideally, to exceed them. You have an exemplary function and provide the security of the guest and yourself all round. Your tasks also include information about our mountains and respect for the preservation of nature. In order to do justice to all these aspects, we offer you internal education and training opportunities Introductory course for new snow sports instructors Every new snow sports instructor at «THEREDLEGENDS» is required to attend a multi-day introductory course before starting work. The successful completion of this course is a prerequisite for permanent employment. The introductory course takes place at the beginning of each season and deals with topics such as technique, methodology and didactics theory and personal corrections. You will also learn interesting facts about our mountain region as well as how to deal with our international clientele. You will also be trained on the overall organization and operations. This course, which is free of charge for the participants, is recognized by the Swiss Snowsports Ski School Association as an «admission training» and thus lays the foundation for your career as a snow sports instructor Further education for «former» snow sports instructors Our «former» winter sports instructors must also attend a compulsary training course organized by Snowsports St. Moritz at the beginning of the season. Depending on the training, season, deployment and department, these courses take one to five days. The information for the corresponding further education courses will be sent to you in good time. Always keep on educating yourself. 10 THEREDRULES

11 2. EMPLOYEES AT «THEREDLEGENDS» 2.4. Training course Swiss Snowsports Every year, Swiss Snowsports and its affiliated associations and institutions offer comprehensive courses for winter sports instructor training. All snow sports instructors with a qualification must attend an official training course every two years. The Snowsports St. Moritz organizes such an official training course on behalf of the ski school association. We are pleased if qualified snow sports instructors regularly receive further education and attend further training courses. Snow sports instructors with a foreign certificate have to attend the duty of further education of their corresponding association and have to prove without being asked at the beginning of each season during the consultation hours their valid diploma to the technical manager. The validity of your qualification has effects on your wage level Trainings during the season Our training leaders will put together an interesting and instructive training program for you. The corresponding specific practice for all candidates (instructors who are aspiring to a training of Swiss Snowsports), children s instructors and assistant instructors is compulsory. Usually this practice takes place once or twice a week. Justified absences are only accepted when informing the responsible head of practice. No-show or being late is fined. Place, time and subject are fixed by the technical director and published at the information boards and on intranet. Additional practices i.e. racing practice, demo-team practice, off-piste skiing etc. take place on different days. These practice sessions are voluntarily offered and organized by the ski school and partially by individual snow sports instructors (voluntarily). The ski school management very much appreciates and supports initiatives and practices. Some of these practices are compulsory for candidates (giant slalom and slalom training). Racing practice with or without guests is generally possible. It is mandatory to agree this in advance with the area manager of Corviglia and the technical manager. Their instructions have to be followed for the use of the runs and for the equipment. The above mentioned people have to be informed immediately about a possible lost or damage of the equipment Training as a snow sports instructor BBT Snowsports St. Moritz AG welcomes and supports you, if you qualify as a certified snow sports instructor (BBT) and attend the corresponding training courses of our umbrella organization Swiss Snowsports. Aspirants and candidates receive a free and specific training program which starts with the refresher course at the beginning of the season. Participation in the weekly trainings is compulsory to guarantee the greatest possible benefit for all participants THEREDRULES 11

12 2. EMPLOYEES AT «THEREDLEGENDS» 2.7. Information sessions Information sessions are held in German, English and Italian at the beginning of the season. Every employee is obliged to attend such an information session. Important information is transmitted about the season. In addition, during the season, as required, further information events will take place which are mandatory for all present snow sports instructors. This information will be sent via SMS or «to do» General meeting on Friday evening If necessary, a general meeting will be called on Friday evening. This is obligatory for all snow sports instructors of all departments and takes place at the school house in Dorf. The invitation to attend will be sent by either SMS or WS Mobile Information flow We strive to share all the important information during the season. For this we use various communication channels such as SMS, WS Mobile, message board «theredwall», intranet, Newsletter, meetings and weekly briefings, etc. However, it is also important that you actively participate in the offers available etc. The Snowsports and the Engadin St. Moritz region are important websites for you to inform yourselves and are as follows: Clothing, appearance Your appearance is the best advertisment! Therefore, the Snowsports St. Moritz AG attaches great importance to a clean, well-groomed and sporty image befitting of the image which corresponds to a 6 ski school. Hair-cuts and beards may be subject to fashion trends, but they should always be clean and fit to the complete appearance. Chewing gums in presence of the guest is impolite and not desirable when you wear your ski school uniform. Smoking is strictly forbidden in the locker rooms, in all offices, on the meeting places, at all mountain and valley stations of the mountain railways as well as together with children or non-smoking guests. The use of hard and soft drugs (Cannabis etc.) as well as excessive consumption of alcohol before and during the lessons is forbidden. Violation of this rule may lead to immediate cancellation of the work contract. During lessons, practice and when skiing or snowboarding in ski school uniform it is compulsory for all snow sports instructors to wear a helmet. You are examples for children and adults. Please choose a helmet that fits with your appearance. 12 THEREDRULES

13 2. EMPLOYEES AT «THEREDLEGENDS» The ski school uniform always has to be completely worn and you will be provided with: Official jacket Official pants Official softshell Longines watch Name tag The user fee of CHF 0.50 per absolved working hour will be deducted automatically from your salary. Furthermore, the following articles are part of the uniform. You are obliged to carry these with you always: Helmet Gloves First aid kit Charged smartphone Writing utensils, business card & tariffs (the price list/folding card contains a business card) THEREDRULES 13

14 2. EMPLOYEES AT «THEREDLEGENDS» It would be good if you wear the appropriate accessories (Longines gloves etc.) that are sold by the ski school. The uniform always has to be worn properly. The clothes have to be regularly cleaned and waterproofed again. It is clear that you handle your clothes with care. Damages have to be fixed by an expert, please always after consultation of the responsible of clothing. You are responsible for disproportional damages of the articles that are put at your disposal. This is also valid for the Longines watch (see signed borrowing contract). At the end of your work, you bring back the complete cleaned ski school uniform without being specifically asked for. Missing pieces will be charged. Please don t wear the ski school uniform after work. If this should however be the case, you have to wear the complete ski school uniform. Snow sports instructors without diploma are not allowed to ski during their free time wearing their ski school uniform (except practice and official events of the school). It is strictly forbidden to wear the ski school clothes after 7.00 p.m. If this rule is not respected it can come, depending on the case, to a fine of up to CHF or to the cancellation of the work contract Benefits for employees Every big star starts as a small one! We are happy to pass on our passion for snow sports to your children. As an employee of Snowsports St. Moritz you benefit from the following perks for your children: 50% off from the regular price of all the group classes available 30% off the regular price of all the private classes from 1pm (Distribution is at the discretion of the head of department). 14 THEREDRULES

15 3. INSTRUCTION AT «THEREDLEGENDS» 3.1. Swiss Snow League The Snowsports St. Moritz AG teach according to the Swiss Snow League from Swiss Snowsports. Swiss Snow League is the official qualification and test system of the Swiss ski schools and is split up in different levels. It can be used in groups as well as in private lessons. Especially designed for children it gives you great joy and motivates them to learn new things. Each course participant gets a booklet resp. an Academy Card for free where the attended course is written down by you in the corresponding level and which makes it easier to find out in which class the pupil fits. If possible, please use the existing booklet from the guests and only present a new one if the old one is not available. After every course the progresses are marked. This is not done with a test, but the impressions of the entire course count. In addition, the guest gets a pin (until Black Prince Ski and Red Star Snowboard) as certificate of performance of his/her level (free for guests who attend a weekly course, except Club Med guests. For them we have a special regulation). The test system can only be used from three instruction days on. The complete Snow League material and more detailed information are available at the ski school offices. Of course, you can and you should also use Swiss Snow League in private lessons. Especially for kids this is a lot of fun and they stay keen to learn more new things Lesson preperation The lessons have to be adapted to the wishes and technical abilities of the guest and at the same time, correspond to the quality requirements of the Snowsports St. Moritz AG. An active lesson preparation in the appropriate language is therefore fundamental. The lesson preparation also includes setting up the practice area for the lesson. The lessons may not only consist of skiing or snowboarding, but always also have to contain educative elements. By communicating with your guests you will be able to find out more about the goals and wishes of your guests. Try to respect and exceed them. Explain your intentions when you do constructive or correction exercises. Like this the guests are informed and are able to see and understand the coherences. After having done specific exercises try to get a feedback and opinions about the function of the exercise and the personal feeling. With this feedback about feelings and certitudes you can find out whether the guest has understood everything. At the end of the lesson you make a short summary of the content and explain why you have instructed this way. Try to find out if the expectations have been fulfilled, this is a direct feedback of the quality of your instruction. At the end of the lesson you may also talk about further possible learning contents. After every lesson you have to reflect how you instructed and ask yourself the following questions (also after very good lessons): Is my instruction worth the money the guest has to pay? Where can I improve? THEREDRULES 15

16 3. INSTRUCTION AT «THEREDLEGENDS» 3.3. WS Mobile For the administrative processes, we use the WS reservation system with a modern smartphone-application for the employees. This WS-Mobile version is used for information flow, reservation entries, work allocation and report. A smartphone with a Swiss SIM-card and internet access is mandatory for every employee so he can keep up with all the processes. Each employee is trained on the use of the application at the beginning of his career at «THEREDLEGENDS». A user manual for the WS Mobile is available on the intranet. Please note that the smartphone should be used during lessons only for business reasons or in case of emergency Assignment of the lessons The allocation of lessons will be done through the appropriate department heads or through the main office. The allocation is based on training, skiing skills, pedagogical skills, language skills and your personal availability. These are contractual according to the employment contract or application. It is your duty to check your personal availability and notify us of any corrections in a timely manner. We endeavour to arrange the personnel planning as early as possible but at the latest, by 5pm the day before. The message will be sent to you via WS Mobile (for short term reservations via SMS or telephone call). You are required to confirm your reservations for the next day by 6pm at the latest via WS Mobile. For private lessons, it is your responsibility to contact the guest until 6pm and arrange the meeting point with them. If desired by the guest with a full day booking, you pick him up and bring him back to the hotel. It is always compulsory to pick up and bring back kids at the hotel if they have full day bookings. This service is free for the guest and the time of attendance it outside the hours of instruction. Other usual meeting places are: Valley station Chantarella, Salastrains office, Corviglia office, Signal-valley station, Celerina office, Marguns. Other stations such as train and chairlift stations are not allowed. If you teach private lessons you have to be equipped and ready at the meeting point l at east 5 minutes before the fixed time. Booked instruction times are binding for the guest and can only be cancelled until 48 hours prior to the beginning of the lessons. Otherwise the guest has to pay the booked services. You are obliged to inform your guest in detail about the conditions of cancellation. If you have full day bookings of several days you can or better you should also visit other ski areas besides Corviglia/Marguns (Corvatsch, Diavolezza etc.). Bookings of one to three hours can only be executed in the ski area of Corviglia/Marguns. For class instruction, you should be at the meeting place 15 minutes in advance. Please leave the gathering place only when your class is complete. If a pupil is missing, inform your area manager or the office and come back again to the office/meeting place after the first descent. Reservations from you to another snow sports instructor will only be granted with the consent of the management. It is strictly forbidden to give customer details to third parties. 16 THEREDRULES

17 3. INSTRUCTION AT «THEREDLEGENDS» 3.5. Debt collection of the lesson As a snow sports instructor with private lessons, you are responsible for the collection of the lessons unless they have been paid in advance. Whether a reservation is paid or not can be seen in the details of the work allocation on the WS Mobile. If the guest wants to pay by credit card, please escort them to a point of sale, so that you are also sure that the guest has paid. With a cash payment, you can hand in the money daily between 4pm and 5pm at the main office / Celerina office or during the day at one of the sales office. Please note that in this case, the guest always has priority at the point of sale Stand-by Service In the high season, every available snow sports instructor is obliged to report to his department (Salastrains, Corviglia, Celerina, Palace) at 9:30 am if he has not been assigned a reservation the night before. This ensures that spontaneous bookings can be catered for. In the low season, the free snow sports instructors are called up for the spontaneous bookings as Stand-by via WS Mobile. If you are designated as stand-by, you must remain at the sales office of your department between the following times: 9:30-10:30am / 11:30am- 12:30pm / 1:30-2:30pm. Outside of these times, you must be reachable by phone and be ready for work within 10 minutes. If you do not receive an assigned job, despite your readiness and have complied with all the stand-by service rules, we will refund you for this stand-by service CHF per day with the next monthly wage. If you do not have a stand-by service one day but you are not or not fully booked and still want to work, you can sign in to your department in the «free instructor list» Safety during instruction and on the slopes Your and our guests safety have highest priority! The FIS-rules are a good summary of the most important precautionary measures to avoid accidents. It is also part of your tasks as snow sports instructors to teach respectful behavior on the ski runs. The FIS rules are also shown in the price list/folding card THEREDRULES 17

18 3. INSTRUCTION AT «THEREDLEGENDS» FIS-rules 10 FIS Rules for the Conduct of Skiers and Snowboarders Rule 1: Respect for others FIS 2010 A skier or snowboarder must behave in such a way that he does not endanger or prejudice others. 18 Rule 2: Control of speed and skiing or snowboarding A skier or snowboarder must move in control. He must adapt his speed and manner of skiing or snowboarding to his personal abilit y and to the prevailing conditions of terrain, snow and weather as well as to the densit y of traffic. Rule 3: Choice of route Rule 4: Overtaking A skier or snowboarder coming from behind must choose his route in such a way that he does not endanger skiers or snowboarders ahead. A skier or snowboarder may overtake another skier or snowboarder above or below and to the right or to the lef t provided that he leaves enough space for the overtaken skier or snowboarder to make any voluntary or involuntary movement. Rule 6: Stopping on the piste Rule 7: Climbing and descending on foot Rule 8: Respect for signs and markings Unless absolutely necessary, a skier or snowboarder must avoid stopping on the piste in narrow places or where visibility is restricted. Af ter a fall in such a place, a skier or snowboarder must move clear of the piste as soon as possible. A skier or snowboarder either climbing or descending on foot must keep to the side of the piste. A skier or snowboarder must respect all signs and markings. Rule 9: Assistance Rule 10: Identification At accidents, every skier or snowboarder is dut y bound to assist. Ever y skier or snowboarder and witness, whe ther a responsible part y or not, must exchange names and addresses following an accident. THEREDRULES Rule 5: Entering, starting and moving upwards A skier or snowboarder entering a marked run, starting again after stopping or moving upwards on the slopes must look up and down the slopes that he can do so without endangering himself or others.

19 3. INSTRUCTION AT «THEREDLEGENDS» First aid and accidents During the time of instruction, it is compulsory to carry a first aid kit along. Ask the responsible person for material of the ski school for first aid kits. The instructor is obliged to provide or organize first aid, also for guests who are not ski school clients. In case of an accident you should proceed the following way: 1. Make safe the scene of accident, because your safety has priority. 2. Get a general view of the situation and stay calm. 3. Alarm the rescue team. The SOS numbers have to be saved in your mobile phone! 4. Treat the injured person according to the basics you have learnt in the first aid course. 5. Stay at the scene of accident until the rescue team is on the spot. 6. Inform the ski school, parents and/or family. As snow sports instructor, it often happens that you arrive to a scene of accident as second or third instructor. Please stop even so and ask if you can help. You have to inform the ski school direction and the area manager as soon as possible about all accidents in which you are involved as a skier or as instructor and afterwards you have to fill in an accident report. You can get this form during the consultation hours of your department. Injured guests can be treated at Samedan hospital or the Klinik Gut Off-piste skiing regulation The off-piste regulation tells you who is allowed to ski or to make ski tours when and where with his clients in unmarked or unpatrolled areas. The basis of this regulation is the Federal Decree about Risk Activities Risk G in conjunction with your training level according to Swiss Snowsports respectively with / without permit. The regulation serves as protection for you and your clients Regulation process 1. Are you a snow sports instructor with or without valid federal permit Risk G? 2. In the morning, you check the internal avalanche warning level and you inform yourself about the present conditions using the regional avalanche bulletin (SLF). 3. Based on the level with / without permit Risk G and on the internal avalanche warning levels you know whether you are allowed to leave the ski run with your guests today. 4. You have prepared yourself perfectly according to your training level and you know where you are allowed to ski / make ski tours in which terrains THEREDRULES 19

20 3. INSTRUCTION AT «THEREDLEGENDS» Internal avalanche warning levels and their signification Every morning the technical direction publishes information with a notice on the general information boards about the internal avalanche warning level: Level red avalanche danger level 3+ or higher Off-piste skiing forbidden for all snow sports instructors! Level orange PLUS avalanche danger level 3+ or higher Off-piste skiing allowed for snow sports instructors with permit Risk G. Terrain inclination up to 30 (L according to SAC). Only with emergency equipment! According to reduction method the avalanche risk may be low at the most! Level orange MINUS avalanche danger level 3-, 2 or 1 Off-piste skiing allowed for snow sports instructors with permit Risk G. Terrain inclination up to 40 at the most (ZS according to SAC). Only with emergency equipment! According to reduction method the avalanche risk may be low at the most! Level green avalanche danger level low 1 or moderate 2 Off-piste skiing open to all snow sports instructors in compliance with the regulations described in para and 9.7.4! According to reduction method the avalanche risk may be low at the most! Allowed terrain and areas In general, the teachers who do not possess the appropriate federal authorization are not permitted by the ski school to go off-piste with their customers. If the internal scale of the hazard level is green, however, they are allowed to perform the following activities, taking into account the four concluding general rules. Ski tours, snowboard tours and snowshoe hikes under the trees-line Snowshoe hikes up to level of difficulty WT 2 (snowshoe hikes up to 2500) according to SAC snowshoe trekking range Off-piste skiing with level of difficulty L (easy, up to 3000) according to SAC scale of difficulty for ski touring Activities on cross-country skiing trails The following general conditions must be observed: 1. The duties of care set out in the law and rights of the Confederation must be satisfied and abided by, always. 2. Basic knowledge in avalanche assessment is compulsory! 3. When leaving the areas close to the marked ski runs, distance > 60 m, it is compulsory to wear emergency equipment! 4. Avalanche paths and steep slopes have to be avoided with a distance of at least 150 m! Prohibited terrain and areas Restricted areas that are marked on the restricted areas maps. Closed ski runs (marked with barriers, ropes, signs etc.). Forest and wildlife protection zones, federal game reserves, national park. Glaciers (except glacier run Morteratsch, if officially open) 20 THEREDRULES

21 3. INSTRUCTION AT «THEREDLEGENDS» Important sources of information Avalanche bulletin Wildlife protection areas Information about the Federal Risk Activities Legislation Risk G etc. Maps / slope inclination see notices and intranet Internal maps about restricted areas which indicate where off-piste skiing is forbidden within a sector of 60 metres Additional preconditions for off-piste skiing / ski touring Snow sports instructors with Federal authorization are allowed to ski off-piste, guide ski and snowboard tours and snowshoe hikes. They are obliged to behave according to Risk G and to act according to their training level to the best of their knowledge. Additionally to the contents of your training, you are obliged to respect the following things: Filling in of the internal tour planning minutes Functional safety equipment for each participant (avalanche beacon, shovel, probe) You wear a functional ABS-backpack Inform the department chief about the tour you plan Wearing a helmet is strongly recommended to clients THEREDRULES 21

22 4. DEPARTMENTS AT «THEREDLEGENDS» 4.1. General The Snowsports St. Moritz AG is with around 350 employees the largest ski school in Switzerland. In a company of this size, not only certain regulations are necessary but also the personal responsibility of each employee. We count on you and your conscientious work. It is fundamental that you provide the information of all the offers and procedures of the Snowsports St. Moritz and give your guests competent information at all times. If you have any questions or problems, we are available to you daily during consulting hours. Basically, the department head of your assigned department is your first contact person. If no solution can be found with him, the technical director or the management is available. Please note: Meetings with CEO, B. Marinoni are only possible by appointment. In urgent cases, you can also reach us by phone during the day. In the main office there is an extra number for employees, which is: If no one answers your call, please try again later or ring the main number. Important information can be found on the «theredwall» of the respective department as well as on our website Tip: You must know all our prices and offers by heart. The new price list is handy and fits in any jacket pocket and should be given to each guest. The price list can also be used as a business card. 22 THEREDRULES

23 Signal Pick up service from red prince Semi-Private (only high season) october 2017 subject to change Main Office St. Moritz Dorf Tel Pick up service Group lesson & Semi-Private Skiclub Alpina St. Moritz Office Salastrains Tel Private lesson Semi-Private Group lesson SNOWLI KIDS VILLAGE Office Corviglia Tel Private lesson Office Celerina Tel Private lesson Semi-Private Group lesson SNOWLI KIDS VILLAGE Cross country school Celerina Tel St. Moritz Skiracing Academy Tel Office Samedan Tel Private lesson Group Lesson SNOWLI 4.2. Main office St. Moritz-Dorf The main office in St. Moritz-Dorf is the centre of the Snowsports St. Moritz AG and thus the seat of the management. This office is also running during the summer. There is a private entrance to the ski and depot room for snow sports instructors with a secure access code. Snow sports instructors affiliated to the department of St. Moritz can obtain a cloakroom locker against a deposit of CHF There is a boot-drying machine in the ski room (reserved places are available for a fee of CHF 20.00). Via the ski room you can reach the report and lounge room of the main office. There is an employee consultation from 4pm to 6pm daily. We are happy to help you with problems or answer your questions. A coffee and tea machine is available. Access to the guest reception area via the main entrance is permitted for snow sports instructors only THEREDRULES 23

24 4. DEPARTMENTS AT «THEREDLEGENDS» 4.3. Salastrains Salastrains is our beginner area in St. Moritz. We have our own lifts (carousel, magic carpet, two beginner s lifts). This equipment may only be used from guests if accompanied by a snow sports instructor. If you see a guest without a teacher, politely tell him that this area is private. Exceptions are the times from Monday to Friday during one hour from 2pm to 3pm, where the snowli kids village is available to the public (without instructor) for a fee of CHF For beginners Salastrains can be reached by horse-driven carriage from Chantarella or by taxi / Hotel bus (loading only is permitted, no parking is available). From St. Moritz access via the Signalbahn cable car is only possible for skiers who can already snowplow. Salastrains is also a meeting point for all children and adult s collective classes. Children who are booked for collective classes have the option of a pick-up service from St. Moritz-Dorf (9:00am) or Signal-cable car station (9:20am, from Red Prince up and only for semi-private classes). There is a mandatory weekly briefing held at Salastrains on Sunday mornings at 8:30am for all instructors of the children collective classes. At Salastrains we have a sales point which is open daily throughout the winter season from 9:00am to about 3pm. A lounge is available for the snow sports instructors. In the in-house Restaurant «ROTERMORITZ» (further info on this under point 5) the children who have booked midday care, will be supervised and have their lunch there. The children s ski races of the classes Blue Star to Black Prince/Swiss Snow Academy take place Thursday afternoon at Corviglia. The Snowli Kids Village classes to Blue Prince/ Princess have their races on Thursday morning at Salastrains. The registration has to be done until 2pm of the day before directly through the WS-Mobile or for the private guests at the office in Salastrains. The start numbers must be picked up from Salastrains on the race day at latest at 1pm. The prize-giving ceremony for all the classes takes place on Friday at 1pm at Salastrains. The rakings can be seen on our homepage afterwards. Participation in the children s ski race is free for all children who enjoy lessons in the Ski School St. Moritz. The Snowsafari (Salastrains Furtschellas Corvatsch Hahnensee Signal Salastrains) takes place on Wednesday. Every kid from the ski level Red Prince and up can participate at this great ski event. The guests are required to sign up for the Snowsafari through their ski instructor. Meeting point is as usual at Salastrains. Subsequently the kids will ski to Signal and from there take the bus and begin with the Snowsafari. 24 THEREDRULES

25 4. DEPARTMENTS AT «THEREDLEGENDS» 4.4. Corviglia Our sales point at Corviglia allows us to sell our range of offers in the heart of the ski area. The point of sale is open from 9:00am to around 2:30pm daily. At Corviglia the snow sports instructors will find a lounge with ski and boot depot. In addition, various material for snow sports lessons and racing is available. The material has to be reserved in advanced with the responsible coach of Ski Club Alpina Palace We are the exclusive Contract Ski School Palace Hotel and also run a point of sale directly in the hotel. All reservations and billing for the Palace guests are managed through this outlet. The ski school services are booked directly to the guest on the room bill and paid at the hotel. Therefore, it is essential that the ski school services are booked to the guest s room bill, before their departure. Short-term changes must be communicated to the head of department without delay. The Point of Sale is open daily from 9am and depending on the season and workload, or with a break, until around 5pm. There is a small lounge area available for staff. We have a Special Uniform for the Palace Hotel. If you have an assignment at the Palace Hotel, you will receive a «Palace-Ski Instructor Jacket» directly in the hotel which you have to return clean, to the head of the department after finishing the lesson Kulm and Carlton The Schweizer Skischule St. Moritz is the Hotel Ski School to the Kulm Hotel und Carlton Hotel. For this reason, we have special jackets with the imprint «Kulm Hotel» or «Carlton Hotel». For multi-day reservations, you are obliged to wear the appropriate jacket. The jacket can be obtained against a signature in the report room at the main office in Dorf. After your assignment, the jacket must be returned to the report room in the main office Dorf in a clean and good condition. A billing of the ski school expenses to the hotel is partly possible. Please inform yourself directly at the St. Moritz main office THEREDRULES 25

26 4. DEPARTMENTS AT «THEREDLEGENDS» 4.7. Club Med Snowsports St. Moritz AG run a department at Club Med. It is exclusively for the hotel guests who have booked an all-inclusive package. This includes among others, ski-, snowboard-, cross-country classes, snow-shoeing and hiking with class sizes of up to 12 people. In Club Med up to 480 guests from Monday to Friday are catered for with classes in all skill levels, adults and children (4 years and up) alike. The head of department has to coordinate more than 20 daily bus transfers and occupancy of the hotel s restaurants to keep everything running smoothly. During the pre-christmas period, special introductory offers are available for adults (no beginners, no kids) for 3 or 4 days at Club Med. During this time, group lessons are also held at the weekends. The weekly briefing on Monday morning at 08:30am in the ski room is compulsory for all snow sports instructors working in Club Med during the current week. The snow sports instructors accompany the guests throughout the day according to the weekly program, including lunch. Your presence on Thursday or Friday evening in the hotel restaurant is greatly appreciated. The ski instructors have a ski room at Club Med and a ski-boot drying machine available (Deposit of CHF 20.00).The point of sale is directly next to the ski room and is open daily from 8am to 10am and in the afternoon from 3pm. In addition, the hotel has its own ski-lifts (magic carpet, drag rope) for beginners. In addition to the all-inclusive offer, Club Med guests have the option to book a private lesson at regular rates. Payment is made directly at the point of sale or to the snow sports instructor. Private guests are only allowed to eat at the Club Med Restaurant after agreement of the manager division Club Med. The children s ski races from the Club-Med guests are integrated into the Salastrains program. The races of the classes from Blue Star to Black League/Swiss Snow Academy are held on Thursday afternoon at Corviglia. The Blue Prince/Princess and Blue King classes have their races on Thursday morning at Salastrains. The snowli kids village races will be held at Club Med Kinderland on Friday morning. The prize-giving ceremony is on Friday at 4pm at the hotel. The rankings can be seen on our homepage afterwards. The participation at the children s ski races is free of charge for all Club Med guests. The Swiss Snow League badges are available for a fee of CHF Every guest in the hotel has the opportunity to complete a questionnaire (survey). This applies to services during the stay as well as the organization and quality of the snow sports lessons. A positive evaluation of the performance is very important for our ski school. 26 THEREDRULES

27 4. DEPARTMENTS AT «THEREDLEGENDS» 4.8. Celerina Celerina mainly offers childrens collective classes ski and snowboard. We have our own Snowli Kinderland for the first contact on the snow located by the Hotel Cresta Palace. Snowli Kinderland is open (without instructor) from Monday to Friday from 2pm to 3pm for a charge of CHF From Blue Prince the children use the area of Provulèr (magic carpet, button lift, childproof chairlift) or Marguns / Corviglia. The midday care of the children takes place depending on their group class, either in the Snowli Restaurant in Celerina or in the Stüvetta Marguns. The Celerina office is a point of sale for ski school products and lift tickets for the buttonlift and chairlift in the area of Provulèr and is open daily 8am to 5pm. Lift tickets for the whole ski area are only sold to guests from our ski school. The sales premises are primarily available to our guests. For the snow sports instructors we offer the back part of the house as a briefing and lounge room. On Monday mornings at 8.30am there is an obligatory weekly briefing in the Snowli Restaurant for all snow sports instructors. The Children s Races of the classes Blue Prince to Black Prince/Swiss Snow Academy take place at the skilift Provulèr on Thursday morning. The prize-giving ceremony is held on Thursday at 3pm. The little ones of the snowli kids village have their race on Friday morning with subsequently prize-giving ceremony. The registration has to be done until 2pm of the day before directly through the WS-Mobile or for the private guests at the office Celerina. The start numbers must be collected on the race day directly in Celerina. The rakings can be seen on our homepage afterwards. The participation in the races is free for all children who have enjoyed classes in the Skischule St. Moritz. The Snowsafari (Furtschellas Corvatsch Hahnensee Signal Celerina) takes place on Friday. Every kid from the ski level red prince and up can participate at this great ski event. The guests are required to sign up for the Snowsafari through their ski instructor. Meeting point is at Celerina at 9:20am. From there the kids will be taken to Sils-Furtschellas by a special bus THEREDRULES 27

28 4. DEPARTEMENTS AT«THEREDLEGENDS» 4.9. Samedan The Samedan site is part of the Celerina department. Children classes are offered from Snowli Kids Village up to of Red Prince. The carousel as well as the pony lift belong to the Snowsports St. Moritz and are free for all our guests. A ticket must be obtained for the conveyer beld and the ski lift. A lunch care service is also offered in Samedan in the small Restaurant at the ski lift. The Children s Races in Samedan take place on friday afternoon. 28 THEREDRULES

29 5. SKI SCHOOL CENTER SALASTRAINS «ROTERMORITZ» The ski school center Salastrains with the Restaurant «ROTERMORITZ» is a new concept experience for the winter season 2017/18 accompanied by Adrian Tschanz and Daniel Mani. The menu presents a fresh, regional and rustic mountain cuisine and is good value for money. From the magnificent sun terrace with a breath-taking view of the upper Engadine mountain landscape, parents can accompany their children on their first contact in the snow and relax and enjoy the «ROTERMORITZ» (served or self service). Guests are pampered in the newly-opened Cheminée-Stübli «Guardia Grischa». Come along with your guests and convince yourself with the tasty alpine cuisine. Thanks to the ski rental and depot in the ski school center Salastrains guests can reach the ski area without stress and «without luggage» to start their ski day worry free. A small shop with the most important utensils (helmets, goggles, suncream, ski gloves etc.) and some merchandising items complete the offer at the Salastrains ski school center. In the restaurant «ROTERMORITZ» as a snow sports instructor of the Schweizer Skischule St. Moritz you will get the menu of the day for CHF (salad or soup, meal of the day, 3dl drink) or the meal of the day for CHF Furthermore, you are entitled of a 20% discount on each product (apart alcohol) at the self-service as well as in the served Cheminée-Stübli THEREDRULES 29

30 6. PARTNERS OF «THEREDLEGENDS» 6.1. Sponsors We are proud to announce well-known and important enterprises as our sponsors. Moncler, BMW, Longines together make an important contribution to the success of the company. Of course, you represent our sponsors internally and externally positively. In the future, the cooperation with the sponsors should be strengthened even more by means of joint events and offers for our target groups and guests. Corresponding activities are communicated in situ Partner Swiss Snowsports Swiss Snowsports is the umbrella organization of the swiss ski schools in Switzerland and the training association of the Swiss snow sports instructors who is committed to the targeted promotion and development of snow sports. Some of our training managers are in the expert pool of Swiss Snowsports and thus can pass on the latest trends and techniques competently and purposefully Partner Mountain Railways Engadin / St. Moritz Engadin Mountain Pool Also, the mountain railways Engadin / St. Moritz are important partners for us and you can do your job on perfectly groomed slopes and modern facilities because of them. The mountain railways regional subscription give a special price for snow sports instructors of all levels and can be purchased at the main ticket offices by means of school confirmation at the main mountain ticket office. The costs of the ski subscription are fully borne by the employee. Any reimbursements will be made by the Engadin Mountain Pool according to their rules and agreements. If you forget your ski pass at home, go to a cable car sales office, explain to the sales staff your situation and buy a normal day ticket against a receipt. The next day you will be refunded the day ticket less a processing fee on presentation of the receipt and your season pass. As a snow sports instructor you are entitled to special discounts in the montauin restaurants of the Bergbahnen Engadin/St. Moritz as well as Corvatsch-Diavolezza-Lagalb Skiservice Corvatsch Should you ever forget a piece of equipment, then you can obtain it from Skiservice Corvatsch with a reduction of the price. You also benefit from special offers from Stöckli Ski, which you can buy at Skiservice Corvasch. 30 THEREDRULES

31 6. PARTNERS OF «THEREDLEGENDS» 6.5. UBS St. Moritz The UBS St. Moritz is our bank and snow sports instructors benefit from special conditions when opening a bank account there Racing school Racing Academy Mario Moro und Skiclub Alpina In cooperation with these two partners, we offer children who want to gain their first experience in ski racing, the ideal platform. Your guests can also benefit from this offer. For more information, please contact the person in charge or your department manager Cross-Country Centre Celerina Since we only have a few snow sport instructors who can teach cross-country skiing, we work together in this area with the cross-country centre Celerina. Incidentally, the Celerina Cross-Country School exclusively offers a biathlon circuit with the appropriate infrastructure and training. Reservations for cross-country lessons are always run by your department manager Engadin Bus As a snow sports instructor, you can purchase the «snow sports instructor Abo Plus» in addition to your mountain railway pass. This subscription entitles you to use all services from Engadin Mobil (Engadin Bus, RhB, Post Auto, Ortsbus St. Moritz) from Maloja to Cinuos-chel and Alp Grüm to Spinas (from 11:30pm with a night addition). This subscription can be purchased from the point of sale St. Moritz Bad. To purchase this you must have a passport photo, your skipass as well as the valid employment contract THEREDRULES 31

32 tradition professionality inspiration