Rescheduled International Matches. Frequently Asked Questions

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2014-15 Rescheduled International Matches Frequently Asked Questions Buying Ticket I would like to purchase a ticket to a Commonwealth Bank Test or Carlton Mid ODI on the new date, but the event is

1 Rescheduled International Matches Frequently Asked Questions Buying Ticket I would like to purchase a ticket to a Commonwealth Bank Test or Carlton Mid ODI on the new date, but the event is not on sale. Existing Tickets I have tickets to a match that I can no longer attend because of the date change. What can I do? For the match that I have tickets for, do I need a new ticket to attend the match on the revised date? If my existing ticket states 6 January currently, can I attend Day 1 of the Commonwealth Bank Sydney Test? If my existing ticket states 12 December, can I attend Day 4 of the Commonwealth Bank Adelaide Test? Will I have the same seats as I had originally purchased at the rescheduled match? I won tickets through a Cricket Australia competition. What happens now? Refunds & Exchanges Can I get a refund on my existing tickets? How do I go about getting a refund for my existing tickets? I have a venue membership or a club membership or booked my tickets through a club membership group, but I am unable to attend the revised date. How do I go about getting a refund? When I contact Ticketmaster and Ticketek to ask for a refund, how quickly will I receive the funds? If I ask for a refund for my existing tickets, and then want to purchase new tickets for another day or another match, will I get my tickets in time? Can I get a refund after the match? I can t attend the rescheduled match on the revised date, but would like to go on another day. Is it possible to exchange my tickets? Travel & Accommodation, Hospitality and Group Bookings I ve booked travel and accommodation, which I can t use. What do I do? I purchased a travel package through the Cricket Australia Travel Office (CATO). What do I do? I booked hospitality through Cricket Australia. What do I do? I booked a group booking through Cricket Australia. What do I do? I booked a group through Ticketek/Ticketmaster. What do I do? I booked hospitality through the cricket venue. What do I do? I want a refund for travel and accommodation. Other Why did Cricket Australia make the changes to the match dates? Why couldn t Cricket Australia leave the match dates as they were? What day of the Sydney Test will Jane McGrath Day be on now? Who can I contact to discuss my situation further?

2 Q. I would like to purchase a ticket to a Commonwealth Bank Test or Carlton Mid ODI on the new date, but the event is not on sale. A. Ticket sales will resume for the Commonwealth Bank Tests in Brisbane, Adelaide and Sydney and the Carlton Mid ODI s in Melbourne and Sydney on Thursday 4 December at 9am (local time). Q. I have tickets to a match that I can no longer attend because of the date change. What can I do? A. If you can no longer attend the match on the rescheduled date, please contact the ticket agency you originally purchased your tickets from to arrange a refund. Contact details are: Commonwealth Bank Test Brisbane: Ticketmaster at customer.help@ticketmaster.com.au or call Commonwealth Bank Test Adelaide and/or Sydney: Carlton Mid ODI Melbourne 16 Jan and/or Sydney 18 Jan: Q. For the match that I have tickets for, do I need a new ticket to attend the match on the revised date? A. No. Your existing ticket will provide you with entry to the venue to attend the equivalent day of the rescheduled match. For example, a ticket for Day 1 of Commonwealth Bank Adelaide Test will entitle you access to the rescheduled Day 1 in Adelaide (9 December). Please see below a full schedule of corresponding days for the Test and ODI matches impacted. Commonwealth Bank Test - Brisbane Day Old Date Rescheduled Date Day 1 Thursday 4 December 2014 Wednesday 17 December 2014 Day 2 Friday 5 December 2014 Thursday 18 December 2014 Day 3 Saturday 6 December 2014 Friday 19 December 2014 Day 4 Sunday 7 December 2014 Saturday 20 December 2014 Commonwealth Bank Test - Adelaide Day Old Date Rescheduled Date Day 1 Friday 12 December 2014 * Tuesday 9 December 2014 Day 2 Saturday 13 December 2014 Wednesday 10 December 2014 Day 3 Sunday 14 December 2014 Thursday 11 December 2014 Day 4 Monday 15 December 2014 Friday 12 December 2014 * Commonwealth Bank Test - Sydney Day Old Date Rescheduled Date Day 1 Saturday 3 January 2015 Tuesday 6 January 2015* Day 2 Sunday 4 January 2015 Wednesday 7 January 2015 Day 3 Monday 5 January 2015 Thursday 8 January 2015 Day 4 Tuesday 6 January 2015 * Friday 9 January 2015 Carlton Mid ODI Tri-Series Event Old Date Rescheduled Date Melbourne ODI - Australia v India Friday 16 January 2015 Sunday 18 January 2015 Sydney ODI - Australia v England Sunday 18 January 2015 Friday 16 January 2015 *Refer to the following FAQs below regarding dates with the * beside their dates

3 Q. If my existing ticket states 6 January currently, can I attend Day 1 of the Commonwealth Bank Sydney Test? A. No. Your ticket will only admit you to the equivalent day of the rescheduled Test (ie. a Day 1 ticket for the original dates will admit you to Day 1 of the rescheduled match and the same for Day 2, Day 3 and Day 4). The barcode will not be active for any date except the corresponding day of the rescheduled Test. Please refer to the chart above regarding the rescheduled dates. Q. If my existing ticket states 12 December, can I attend Day 4 of the Commonwealth Bank Adelaide Test? A. No. Your ticket will only admit you to the equivalent day of the rescheduled Test (ie. a Day 1 ticket for the original dates will admit you to Day 1 of the rescheduled match and the same for Day 2, Day 3 and Day 4). The barcode will not be active for any date except the corresponding day of the rescheduled Test. Please refer to the chart above regarding the rescheduled dates. Q. Will I have the same seats as I had originally purchased at the rescheduled match? A. Yes. The only thing that has changed is the date that the match is being held. Your original seats that you were issued/purchased will still be valid for the revised date. Q. I won tickets through a Cricket Australia competition. What happens now? A. As with all other ticket holders, your complimentary tickets will provide you with entry to the venue to attend the equivalent day of the rescheduled match. For example, a ticket to Day 1 of the Commonwealth Bank Brisbane Test will now be valid for Wednesday 17 December. If you are no longer able to attend on that day, unfortunately no replacement tickets will be issued and you are not eligible for a refund. Q. Can I get a refund on my existing tickets? A. For matches that are not affected by any date change, you will not be entitled to a refund or exchange. For matches that have been rescheduled, you are entitled to a refund if you are unable to attend on the revised date. You may then choose to buy new tickets to attend any other matches that you choose.

4 Q. How do I go about getting a refund for my existing tickets? A. Please note that no refunds will be available at the match. Please contact the following the relevant ticket agency below to obtain a refund. We encourage cancellations to be made ASAP prior to the relevant rescheduled match to help ensure your refund is processed as quickly as possible and to ensure there are no delays in this process prior to the Test Matches commencing on 9 December, 17 December and 6 January. For the Commonwealth Bank Test Brisbane: Ticketmaster at customer.help@ticketmaster.com.au or call For the Commonwealth Bank Test Adelaide and/or Sydney: For the Carlton Mid ODI Melbourne 16 Jan and/or Sydney 18 Jan: When contacting your relevant ticketing agency for a refund, please be ready to provide the following details: Your name Address Phone number address Ticket details (Section, Row, Seat) Account details if known (off your ticket header and/or confirmation ) Date tickets were originally booked (if you can scan or take a photo of the tickets to send a copy of the ticket to the ticket agent, this would be helpful) If the credit card you used for purchase is no longer valid, please advise the ticket agent so they can issue a cheque. Do not include credit card information in your for security purposes. Q. I have a venue membership or a club membership or booked my tickets through a club membership group, but I am unable to attend the revised date. How do I go about getting a refund? A. Please contact the venue or your membership group to discuss this with them directly.

5 Q. When I contact Ticketmaster and Ticketek to ask for a refund, how quickly will I receive the funds? A. Refunds should be received within 7 days of the initial request being received for credit card bookings. Cash and EFTPOS purchases will be refunded via cheque normally within 30 days. If the credit card you used for purchase is no longer valid, please advise your ticket agent so they can issue you a cheque. Do not include credit card information in your for security purposes. Q. If I ask for a refund for my existing tickets and then want to purchase new tickets for another day or another match, will I get my tickets in time? A. If you request an electronic ticket, you will receive it on time. Alternatively, you can arrange for your tickets to be collected at the venue on the day of the match. Q. Can I get a refund after the match? A. We encourage requests for refunds to be made ASAP prior to the relevant rescheduled matches to help ensure your refund is processed as quickly as possible and to ensure there are no delays in this process prior to the Test Matches commencing on 9 December, 17 December and 6 January. However, it is possible to obtain a refund provided the ticket agency receives your unused ticket within 14 days after the rescheduled match, in line with the National Refund Policy. Q. I can t attend the rescheduled match on the revised date, but would like to go on another day. Is it possible to exchange my tickets? A. No. Straight exchanges are not possible. Please contact Ticketek or Ticketmaster to arrange a refund for the date that you are no longer able to attend. If you would like to attend a match on a different date, please visit cricket.com.au/tickets to select the new date, and then you will be directed to Ticketek or Ticketmaster where you will be able to select new seats for the day you would like to attend.

6 Q. I ve booked travel and accommodation, which I can t use. What do I do? A. If you have booked through a travel agent, please contact them to see if they can cancel these on your behalf, or whether they can move these to the new dates. If you have booked your own travel and accommodation, you will need to make contact directly with the relevant organisation and make your request for changes. Please note that travel and accommodation changes are your responsibility and any changes will be at the discretion of the providers you have booked with. Q. I purchased a travel package through the Cricket Australia Travel Office (CATO). What do I do? A. Please contact CATO on: Phone: (toll free within Australia) Phone: (international callers) traveloffice@cricket.com.au Q. I booked hospitality through Cricket Australia. What do I do? A. Your Cricket Australia Hospitality Sales representative will be in contact with you as soon as possible regarding your booking. Q. I booked a group booking through Cricket Australia. What do I do? A. Your Cricket Australia Group Sales representative will be in contact with you as soon as possible regarding your booking. Q. I booked a group through Ticketek/Ticketmaster. What do I do? A. Please contact the Groups Department at Ticketek or Ticketmaster regarding any changes you require. If you require a refund, please use the following contact details: For the Commonwealth Bank Test Brisbane: Ticketmaster at groups@ticketmaster.com.au or call Ensure to your Ticketmaster account number and transaction details. For the Commonwealth Bank Test Adelaide and/or Sydney: For the Carlton Mid ODI Melbourne 16 Jan and/or Sydney 18 Jan: Please include account and transactional details in your .

7 Q. I booked hospitality through the cricket venue. What do I do? A. Please contact the venue to discuss your booking. Q. I want a refund for travel and accommodation. A. Please note that travel and accommodation changes are your responsibility and any charges will be at the discretion of the providers you have booked with. Options are available for Qantas customers who are booked to travel and wish to make changes to their flights as a result of the changes to the match schedule, including re-booking with no change fee. Contact Qantas or your travel agent. Virgin Australia has issued a waiver code. This code may be used to waive additional fare, taxes and change fees for guests directly affected by the postponed cricket Test match and for those wishing to use a current domestic ticket to attend Phillip Hughes funeral. If you are unable to attend the rescheduled match, you are entitled to a refund on your match tickets and you can seek a refund by contacting the relevant ticketing agency. Please contact the following ticket agencies no later than by 5pm (local time) on the day prior to match that you were supposed to attend: For the Commonwealth Bank Test Brisbane: Ticketmaster at customer.help@ticketmaster.com.au or call For the Commonwealth Bank Test Adelaide and/or Sydney: For the Carlton Mid ODI Melbourne 16 Jan and/or Sydney 18 Jan: Q. Why did Cricket Australia make the changes to the match dates? A. The changes to the schedule have been made with the well-being of the grieving Australian cricket players in mind. Cricket Australia has worked hard to ensure cricket fans around the country can still get to top-level cricket in their hometown this season.

8 Q. Why couldn t Cricket Australia leave the match dates as they were? A. Phillip Hughes funeral took place in the New South Wales town of Macksville on Wednesday 3 December. These are difficult days and we need to support our players in dealing with their grief. Playing a Test right now is just too soon and we are reacting accordingly. We appreciate the understanding of cricket fans around the country, particularly those in Brisbane, Adelaide and Sydney during these highly difficult times. A concern with these changes has been creating congestion within the cricket calendar by holding four Test matches in 33 days. We knew that if we started any later than 9 December, that congestion would only get worse. We looked at possibly holding the Commonwealth Bank Brisbane Test in the new year following Sydney, but we felt that would only compromise the Carlton Mid ODI Tri Series against England and India which is important preparation for our ICC Cricket World Cup campaign. The changes to the two Carlton Mid ODIs were required to provide the Indian players appropriate recovery time after their Tour match, which follows the Commonwealth Bank Sydney Test in the lead up to their first Carlton Mid ODI Tri Series match. Q. What day of the Sydney Test will Jane McGrath Day be on now? A. Jane McGrath day will still be held on Day 3 of the Commonwealth Bank Sydney Test, which is now Thursday 8 January. For the latest updates, visit Q. Who can I contact to discuss my situation further? A. Please direct any written feedback to acf@cricket.com.au Due to the volume of queries from ticket holders with regard to match changes, please note that there may be a short delay in responding to your query. However, we will respond as soon as practicable.

NATIONAL REFUND POLICY

2014-15 NATIONAL REFUND POLICY 1. This National Refund Policy only applies in respect of Tickets purchased to Test Matches, One-Day and 20-Over International matches scheduled to be played by the Australian