One-Stop Resource. All the information you need to know about your season tickets

Transcription

1 One-Stop Resource All the information you need to know about your season tickets

2 Table of Contents Letter from Ted Schedule Arena Map Meet the Guest Services Team Washington Capitals A to Z Guide Verizon Center Shops and Restaurants Charitable Partnerships Capitals Platinum Rink Partners Planholder Benefits Ticket Holder Loyalty Program Account Manager

3 Let s Get Ready I am excited for the season, and I hope you are too. We begin every year tied with the other 29 teams in the league in every standing imaginable. Everyone begins at zero, and that is a wonderful thing. It means that we cannot rest on our laurels of past regular-season success, and it also means that we cannot dwell on postseason disappointment. What it does mean is that we have to work hard and prove ourselves once again as we try to win a championship. I am ready for a memorable season, and everyone in the Capitals organization is happy to have you on-board with us. I have said it many times, but our season-ticket holders are our most valuable asset and are at the core of our success. We sincerely appreciate your continued support and commitment. Ted Leonsis Chairman and Majority Owner Once again, every game at Verizon Center will be sold out, and we will look to you our season-ticket holders to provide a home-ice environment that is second to none in the NHL. When rocking, Verizon Center transforms into an intimidating and difficult building for our opposition. We have had high-caliber exciting teams recently, but I also know that our fans helped propel us to a home record the past two seasons. We don t underestimate your commitment, and you shouldn t underestimate your impact. Together, we have turned the Washington, D.C., area into a hockey destination. Fans and media from all over the world come to our area to watch the Capitals and take in the Verizon Center experience. That is a testament to our fabulous coach, a tremendous nucleus of players, an organizational plan designed for long-term success and most importantly an incredibly engaged fan base. As many of you know, in June my partners and I launched Monumental Sports & Entertainment, which includes the ownership and operation of the Washington Wizards and Verizon Center. One of the primary benefits on this acquisition will be our ability to control and enhance the overall fan experience at the arena. We have a tremendous venue, but our goal is to make it even better the most fanfriendly, welcoming arena in professional sports. If you have questions, concerns or comments throughout the season, we encourage you to contact your Guest Services representative. Your feedback is important to all of us. See you at the rink. Ted 3

4 Season Schedule SEPTEMBER SUN MON TUES WED THUR FRI SAT CBJ BOS 29 BOS NSH 8 pm 30 OCTOBER SUN MON TUES WED THUR FRI SAT 1 2 CBJ 3 NSH 12:30 pm OTT ATL 7:30 pm BOS NYI CAR BOS 28 MIN 8 pm NJ NSH 8 pm ATL CGY 10 pm NOVEMBER SUN MON TUES WED THUR FRI SAT TOR BOS PHI 5 pm 7 14 ATL 5 pm 28 CAR 5 pm NJ 8 9 NYR BUF CAR TB ATL 7:30 pm TB 5 pm BUF 20 PHI 27 DECEMBER SUN MON TUES WED THUR FRI SAT STL 8 pm DAL 8:30 pm ATL 12 NYR 19 OTT 5 pm 26 CAR 5 6 TOR FLA ANA NJ MTL PIT COL BOS JANUARY SUN MON TUES WED THUR FRI SAT 1 PIT 1 pm 16 OTT 3 pm TB FLA 7:30 pm NYR PHI 12 TB 7:30 pm ATL FLA NYI VAN TOR FEBRUARY SUN MON TUES WED THUR FRI SAT MTL TB 7:30 pm 6 PIT 12:30 pm 20 BUF 3 pm PHX 9 pm 21 PIT SJ ANA 10 pm LA 12:30 pm 17 SJ 10:30 pm NYR NYI MARCH SUN MON TUES WED THUR FRI SAT NYI STL FLA 5 pm 6 13 CHI TBD TB MTL 7:30 pm PHI CAR 8 9 EDM 16 DET CAR NJ OTT 7:30 pm CBJ MTL APRIL SUN MON TUES WED THUR FRI SAT 1 2 BUF TOR FLA FLA Home Game Away Game Preseason Home Game 4

5 Verizon Center Arena Map Gallery Place 7th Street Main Level Concourse 6th Street Upper Level Concourse Gallery Place/ Chinatown Main Entrance F Street Box Office / Will Call Map Legend Men s Restroom Women s Restroom Unisex Handicap Accessible Restroom Elevator First-Aid Stairs Escalators ATM Machine Water Fountain Guest Services Planholder Hub 5

6 Meet the Guest Services Team Jim Van Stone Senior Vice President of Ticket Sales and Services, Monumental Sports and Entertainment Signed by the Capitals: August 2007 Hometown: Cinnaminson, N.J. School: BA - William Paterson College/Ed.M. - Temple University Favorite Caps Player: Brooks Laich Favorite Caps Moment: Winning the Southeast Division title on our final home game in 2008 to secure a playoff spot. Favorite Capitals Planholder Benefit: A Guest Services team that provides extraordinary personal service for all of our planholders. Thoughts on what s to come in the season: Looking forward to watching a young Capitals team continue their development. Greg Monares Senior Director, Guest Services, Monumental Sports and Entertainment Signed by the Capitals: August 1996 Hometown: El Paso, Texas School: University of Maryland Favorite Caps Player: Nicklas Backstrom Favorite Caps Moment: An opening-playoff-round victory and advancing to Game 7 of the 2009 Eastern Conference semifinals. Favorite Capitals Planholder Benefit: The new Loyalty Recognition program recognizing our long-standing planholders. Thoughts on what s to come in the season: Having our young and exciting team continue to come together on the ice and bring home the Stanley Cup! Rick Olivieri Director, Guest Services Signed by the Capitals: August 2007 Hometown: Rome, Italy School: B.S. Temple University/ M.S. Florida State University Favorite Caps Player: Peter Bondra and John Carlson Favorite Caps Moment: Clinching the Southeast Division title and a playoff berth in the last home game of the season. Favorite Capitals Planholder Benefit: The Season Ticket Holder Party Thoughts on what s to come in the season: I m looking forward to the competition in training camp and watching John Carlson and Karl Alzner continue their development. 6

7 Christi Carson Guest Services Specialist Signed by the Capitals: May 2008 Hometown: Memphis, Tenn. School: University of Tennessee Favorite Caps Player: Alex Ovechkin Favorite Caps Moment: Beating the New York Rangers in Game 7 of Round 1 in front of a sold-out crowd of Caps fans at the Verizon Center! Favorite Capitals Planholder Benefit: The Season Ticket Holder Party we have every year with the team. This really is a unique event we host every year that not only our fans enjoy but also our players and staff too. Thoughts on what s to come in the season: I am looking forward to seeing our veteran players take their game to the next level while setting the bar high for our rookies coming in. Clayton Adams Guest Services Specialist Signed by the Capitals: December 2008 Hometown: Chevy Chase, Md. School: Colorado College Favorite Caps Player: Mike Knuble Favorite Caps Moment: In the season when the Caps beat the Buffalo Sabres to go to the Stanley Cup finals. Favorite Caps Planholder Benefit: Ticket Master TicketExchange because it offers a safe and convenient way to sell unused tickets. Thoughts on what s to come in the season: The team will build on last season and continue to be a contender. Julie Bohling Guest Services Specialist Signed by the Capitals: May 2008 Hometown: Scottsdale, Ariz. School: Northern Arizona University Favorite Caps Player: Eric Fehr Favorite Caps Moment: Round 1 Game 7 comeback against the Rangers, allowing the Caps to advance to Round 2. Favorite Caps Planholder Benefit: My favorite Caps Planholder Benefit is the season ticket holder party and other events, especially during the summer, where I can see familiar faces. Thoughts on what s to come in the season: I think the Caps players, coaches, front office and fans are all prepared and looking forward to what is expected to be a strong and successful year. 7

8 Meet the Guest Services Team Justin Fenlon Guest Services Specialist Signed by the Capitals: May 2008 Hometown: Chatham, N.J. & Winthrop, Mass. School: Springfield College Favorite Caps Player: Alex Ovechkin Favorite Caps Moment: Being at Madison Square Garden on December 23, 2008, for Shaone Morrisonn s overtime goal. Caps were down 4-0 and made an incredible comeback to win 5-4 in OT. Favorite Caps Planholder Benefit: Guaranteed seat location for every regularseason and playoff game you ll never want to miss a game! Thoughts on what s to come in the season: Led by the greatest hockey player in the world, No. 8, and a lethal supporting cast including Backstrom, Semin, Green, Laich, and Fehr, I m excited for what should be an amazing season. Ryan Kronebusch Guest Services Specialist Signed by the Capitals: June 2008 Hometown: Owatonna, Minn. School: Winona State University Favorite Caps Player: Nicklas Backstrom Favorite Caps Moment: Fedorov s game-winner in Game 7 of the 2009 Eastern Conference quarterfinals. Favorite Caps Planholder Benefit: Season-Ticket Holder Party Thoughts on what s to come in the season: I am really excited to see Varlamov and Neuvirth battling for the No. 1 goaltending spot along with watching our two young D-men, Carlson and Alzner, try to take the next step in their careers. Sean Goodman Guest Services Specialist Signed by the Capitals: January 2008 Hometown: Gaylord, Mich. School: Western Michigan University Favorite Caps Player: Mike Knuble Favorite Caps Moment: Watching Ovechkin s hat trick against the Pens last year, including the game-winner in Overtime during the snow storm Favorite Caps Planholder Benefit: Guaranteed seat to every game. Thoughts on what s to come in the season: It s going to be a great season this year. We have the Winter Classic to look forward to, and hopefully we can top the season off by raising the most historic trophy in sports. Scott Haberle Guest Services Specialist Signed by the Capitals: December 2008 Hometown: Pittsburgh, Pa. School: Indiana University of Pennsylvania Favorite Capitals Player: Alex Ovechkin Favorite Caps Moment: The Blizzard of 2010 matchup against Pittsburgh. Favorite Caps Planholder Benefit: First Star of the Week Thoughts on what s to come in the season: Many more trophies and awards, hopefully the big one! 8

9 Capitals A to Z Guide Accessible Seating Verizon Center complies with and has been designed to meet the requirements of the Americans with Disabilities Act. We provide equal access to all programs, services and opportunities the arena has to offer. Game-day relocations are available on a limited basis at the Guest Services locations behind section 102 on the main concourse and 402 on the upper concourse. Please stop by Guest Services on the same level as your seat location. For more information on accessible seating and services, please call (voice) or (TTY). You may also contact the Capitals Guest Services team at Capitals Guest Services Team Our Capitals Guest Services representatives are available to assist you with any questions or concerns during your visit with the Washington Capitals. During Capitals games representatives can be found patrolling the concourses, at the Planholder Hub behind Section 115 and at the Guest Services booths behind section 102 on the main concourse and section 402 on the upper concourse. Throughout the week you may contact the Capitals Guest Services Team by calling or ing guestservices@ washcaps.com. Capitals Guest Services office hours are Monday through Friday 9 a.m. 5:30 p.m., however on the day of home games the Capitals offices will close at 3 p.m. during the regular work week as staff will be preparing for that evening s game. Caps Communications All full-season planholders will automatically be signed up for Game Notes and our weekly Planholder Updates delivered via . Game Notes and the Planholder Updates will also be available at WashingtonCaps.com. You can also follow the Caps on Please call Capitals Guest Services at or guestservices@ washcaps.com to make any changes to your address on file. Children All children age 3 and older require a ticket for admission to Capitals games and other ticketed events. Children who have not yet reached their third birthday may enter the Verizon Center without a ticket and may sit on the lap of an adult. 9

10 Capitals A to Z Guide Contact Us Washington Capitals 627 N. Glebe Road, Suite 850 Arlington, VA Front Office Capitals Sales CAPS Capitals Guest Services guestservices@washcaps.com WashingtonCaps.com PRESENTED BY WALTER E. WASHINGTON CONVENTION CENTER OCT. 2, 2010 DON T MISS THE TOTAL CAPS EXPERIENCE! Panel discussions featuring Majority Owner Ted Leonsis, coaches, players, team executives and others Autographs Skills Clinics and Interactives History of the Capitals and the NHL Winter Classic uniforms unveiled Doors Open Doors open one hour before the start of the game (unless otherwise noted) allowing Capitals fans to get to their seats and enjoy the warm ups. Please consult the schedule at WashingtonCaps.com for game times prior to leaving home. Fan Comments The Capitals are always looking for ways to improve the fan experience at our games and welcome your suggestions and comments. Comment sheets are available at our Guest Services windows, located near sections 102 on the main concourse and section 402 on the upper concourse and at our Planholder Hub located behind section 115. Fan Behavior and Safety Notice The Washington Capitals appreciate the enthusiastic support shown by our fans at the Verizon Center, and we encourage active cheering. However, individual conduct must be bound by law and should not violate the rights of other fans to enjoy the game. Guests using foul or abusive language, appearing intoxicated or otherwise displaying disorderly conduct are subject to ejection from Verizon Center without refund. Please contact your nearest usher or the Guest Services locations behind sections 102, 115 or 402 to report such behavior. Inappropriate behavior by anyone using an account holder s ticket(s) is cause for cancellation of ticket privileges. FOR MORE INFO, VISIT WASHINGTONCAPS.COM In consideration of other Caps fans, please wait for a stoppage in play before leaving or returning to your seats. Also, please avoid obstructing the view of other Caps fans seated behind and around you. 10

11 Group Sales Bring your church, school, office or professional group out to a game! Contact your Guest Services specialist directly or Capitals Guest Services at for information on group outings. Lost and Found To report any lost items while attending an event, contact Verizon Center at ext Please leave your name, telephone number, description of item, date when item was lost and seat location. During the event you may stop by the Guest Services windows, located near sections 102 on the main concourse and section 402 on the upper concourse. Lost or Stolen Tickets Replacement tickets are one of the benefits of being a Capitals season-ticket holder. The Washington Capitals will replace tickets only when the request is made in writing or in person by the account holder. Please your requests for reprints to guestservices@washcaps.com. Requests must be made at least five hours before game time. Only the primary account holder may request and receive replacement tickets. Avoid lines at the box office by going online to the My Capitals Account section of WashingtonCaps.com to reissue or your own tickets. The Washington Capitals reserve the right to refuse replacement of lost or stolen tickets. Before entering Verizon Center visit our planholder priority window at the main box office for assistance. Valid ID is required. Metro The Metro can be accessed very easily from Verizon Center. The Metro station that is directly underneath Verizon Center is Gallery Place/Chinatown (Red/Green/Yellow lines). It is located at the corner of 7th and F streets and 7th and H Streets. MostValuableKids.org The Washington Capitals direct affiliation with MostValuableKids.org allows ticket holders to donate unused tickets that will allow underprivileged children from the Washington, D.C., metropolitan area the opportunity to attend a game. Donations can be made online via the My Capitals Account section of WashingtonCaps.com. Since Most Valuable Kids distributes donations to local charities and nonprofits, donations must be made 48 hours prior to game time. 11

12 Capitals A to Z Guide Planholder Hub Capitals representatives are available to assist you with any questions or concerns during your visit at Verizon Center. The new Planholder Hub behind section 115 on the main concourse is one such location. On the move but need your Caps info? Caps Mobile lets you use your mobile phone to stay connected with the Caps! Receive text alerts, win prizes, download ringtones, and more! For more information on all Caps Mobile offerings, visit the Fan Zone section of WashingtonCaps.com Stay Caps Connected with Caps Mobile Planholder Priority Window For all your planholder needs, please enter through the F Street entrance of Verizon Center to the designated planholder priority windows at the main box office. The planholder priority window is exclusively for planholder use throughout the Capitals season. Use this window to solve ticket problems or ask questions about your season ticket account. Puck Alert Despite enhanced spectator shielding measures, pucks may be propelled into spectator areas at any time during warm ups or after play stops. To avoid injury from a puck entering the seating area, stay alert whenever you are in the stands. If you are struck, immediately contact the nearest usher for assistance and head to the first aid station behind section 109 on the main concourse and section 411 on the upper concourse. Season-Ticket Holder Locker Room Visit the Washington Capitals Season-Ticket Holder Locker Room at for everything you need to know about managing your seasonticket plan! Sign up to be the First Star of the Week, log into your online account manager, sign up for the Ticket Partner Program and read an online version of the Planholder Update. Security Policy Fans are encouraged to arrive early as Verizon Center has a security policy for all events. Patrons will be subject to search and possibly hand-held metal detectors. For the safety of our players and guests, the following items cannot be brought into Verizon Center, including but not limited to: tape-recording equipment, flash photography, alcoholic beverages, bottles and cans, knives, luggage, backpacks and any large bags. Verizon Center will not store any bags during the event. No outside food or beverages are allowed inside the Verizon Center. 12

13 All bags, briefcases, book bags or items similar in nature will be searched as patrons enter the arena. Each patron attending events will be allowed one personal item that falls within the following size constraints: no longer than 13 inches, taller than 9.5 inches and wider than 6 inches. Items that do not fit within these size limitations may not be allowed in the arena at the discretion of security personnel. Verizon Center consults with local law enforcement agencies on a continual basis. Some of the security measures in place will be apparent to patrons and some will remain unseen and undisclosed. Select-a-Seat Event All season-ticket holders will receive an invitation to the annual Select-A- Seat event (date TBD) where you will have the opportunity to upgrade or relocate your seats after seats have been renewed for the following season. Full season-ticket holders will be invited to the Verizon Center for a private event to view available seat locations. This event is typically held at the conclusion of the playoffs. (Based upon availability) Smoking Policy In order to promote a healthy and smoke-free environment, Verizon Center enforces a strict no smoking policy within all public areas inside the building. We sincerely appreciate your adherence to this policy. 10 Ways to Use Your Tickets BUSINESS Take a potential customer and close a sale at the arena Run a sales contest and reward the winner with tickets Reward a customer who gave you a referral Take a long-term customer to say Thanks Reward suppliers and vendors who help you meet your deadline PERSONAL Use them for yourself! Treat family and friends to an exciting experience Use as a birthday or holiday gift Donate to Most Valuable Kids through your online account manager Thank a neighbor who takes care of your pets, gets your mail, etc. 13

14 Capitals A to Z Guide Twitter Follow the Capitals on for all the latest team for planholder information, event reminders, FAQs and contests Presented by Tune in to Capitals Report every Wednesday at 2 p.m. to find out the latest in Caps hockey! Exclusively on WashingtonCaps.com WashingtonCaps.com Season-Ticket Holder Locker Room Breaking News Promotional Announcements Game-day analysis Player features Locker room interviews Video news conferences Message boards Game highlights Scores and stats My Capitals Account feature for planholders Send in your questions or comments to be read live on the air to capitalsreport@ washcaps.com or send an instant message to CapitalsReport TUNE IN ONLY ON WASHINGTONCAPS.COM 14

15 Verizon Center Shops and Restaurants McDonald s and Chipotle Located on the NW corner of Verizon Center, at 7th and G streets, McDonald s and Chipotle opened their doors to fans in Dunkin Donuts Dunkin Donuts is located on 7th Street NW at Verizon Center in between F and G Streets NW. The largest coffee and baked goods chain in the world is providing customers another location in DC for high quality coffee, bagels, donuts and other baked goods. Store hours are Monday through Sunday from 6:00 a.m. to 10:00 p.m. For more information please visit Fan Gear Store Fan Gear, located just inside Verizon Center s main lobby on F Street, is every patron s favorite place to shop offering team merchandise for Verizon Center s own Washington Wizards, Washington Capitals and Washington Mystics. Merchandise can also be found for the Georgetown Hoyas Men s basketball team. The store is open two hours before Wizards, Capitals and Mystics games and stays open a half hour following the games. The Greene Turtle The Greene Turtle is THE place to catch all of your Capitals action. With TVs everywhere, including every booth, there s not a bad seat in the house. So relax with friends and don t miss a minute of the action! The Greene Turtle is located on the SE corner of Verizon Center at 6th and F streets. With over 25 locations in the Mid-Atlantic area, find a location near you at 15

16 Verizon Center Shops and Restaurants Noah s Pretzels Check out the Noah s Pretzels concession stand inside Verizon Center. Stop by and enjoy a hot, fresh, hand-rolled pretzel before and during the game. Noah s Pretzels offers a variety of recipes from their original secret and cinnamon pretzels to their delicious pretzel wraps. A portion of Noah s Pretzels profits are donated to local Autism foundations. Visit to learn more about their Autism awareness programs. Noah s Pretzels at Verizon Center is located outside of Section 112. Capital One Bank There are five Capital One Bank ATMs inside Verizon Center for your convenience. ATMs are located at Sections 119 and 112 on the main concourse. In addition, there are two ATMs located on the upper concourse near the escalators at Section 400 and outside Section

17 Capitals Charitable Partnerships WASHINGTON CAPITALS CHARITIES The Washington Capitals make a positive impact in the local community through the team s nonprofit arm, Washington Capitals Charities. The Washington Capitals are dedicated to the enhancement and development of the community that has supported them for so many years. Since its creation in 2000 Washington Capitals Charities has raised more than $3.25 million through various fundraisers, auctions, raffles and fan donations. The foundation has also donated to numerous charities. Some of the worthy nonprofit organizations that Washington Capitals Charities has given to include: Children s National Medical Center, The Children s Inn at NIH, the Foundation Fighting Blindness, the USO of Metropolitan Washington, Zero: The Project to End Prostate Cancer and local youth hockey leagues and schools throughout the D.C. area. Monetary donations can be made online at WashingtonCaps.com or by sending a check or money order made payable to Washington Capitals Charities to: Washington Capitals Charities 627 N. Glebe Road, Suite 850 Arlington, VA For information on requesting a donated item for your organization s upcoming fundraiser, please visit: Tips & Tricks Keep an eye out for special Caps Care fundraisers taking place at Verizon Center. Silent auctions, Fall and Spring Puck Surprises and Pick-A-Stick are just a few of the events that will take place during Capitals home games and benefit Washington Capitals Charities. Currently scheduled events include: Oct. 23 Hockey Fights Cancer Silent Jersey Auction Oct. 30 Inova Blood Donor Services Blood Drive Nov. 5 Fall Puck Surprise Nov. 11 Courage Caps Launch Nov. 20 Food Drive Dec. 11 Toy Drive presented by GEICO Dec. 23 Player Wives Gift Basket Auction Jan. 9 Caps Care Casino Night and Auction March 11 Pick-A-Stick March 26 Inova Blood Donor Services Blood Drive April 6 Spring Puck Surprise *Dates subject to change. 17

18 Capitals Charitable Partnerships Rock the Red on the Road The Washington Capitals are proud to offer Caps fans official team license plates in the state of Maryland and the Commonwealth of Virginia. In Maryland, fans can order the Caps license plate for a one-time fee of $50. A portion of the fee is tax-deductible and benefits Washington Capitals Charities. Todate, more than $30,000 has been raised for the team s charity. In Virginia, thanks to hundreds of fans that stepped up to submit prepaid applications, a Caps license plate will be available in 2011 at Department of Motor Vehicles locations. The Caps Virginia license plate costs $25 annually ($35 for a personalized plate). At the milestone of 1,000 Caps Virginia license plates purchased, a portion of the proceeds from the annual fee will benefit Washington Capitals Charities. Most Valuable Kids The Washington Capitals team up with Most Valuable Kids Inc. to provide a unique opportunity for Caps planholders to donate unused game tickets to underserved children, recuperating soldiers and active military and their families in the Washington, D.C., metropolitan area. Tickets that would otherwise go unused are redistributed by Most Valuable Kids to either injured soldiers or active military and their families; or to boys and girls, 18 and younger, through various local nonprofit organizations. Most Valuable Kids mission is to provide an unparalleled reward system for local underprivileged children and children s organizations that show exemplary behavior, spirit and community service. In offering children the opportunity to come face to face with athletic and entertainment role models, Most Valuable Kids program fosters the development of self-esteem and a deeper understanding of the benefits of hard work and perseverance during adolescent and teenage years. For more information on Most Valuable Kids go to How do I donate? Tickets can be donated online using Account Manager. You can access your account by visiting WashingtonCaps.com. Tickets can be donated up to 48 hours prior to the event. For more information and the latest news on the Caps license plates program, visit WashingtonCaps.com/ licenseplate. If you have any questions, please contact the Caps License Plates Program by at CapsLicensePlates@ washcaps.com or by phone at

19 Capitals Platinum Rink Partners VIRGINIA Ashburn Ice House Smith Switch Road Ashburn, VA (703) Kettler Capitals Iceplex 627 N. Glebe Road, 8th Floor Arlington, VA (571) SkateQuest Reston 1800 Michael Faraday Court Reston, VA (703) DISTRICT OF COLUMBIA Ft. Dupont Ice Arena 3779 Ely Place, SE Washington, DC (202) MARYLAND Gardens Ice House Old Gunpowder Road Laurel, MD (301) Rockville Ice Arena 50 Southlawn Court Rockville, MD (301) Skate Frederick 1288 Riverbend Way Frederick, MD (301)

20 VIP Benefits On the Glass VIP full season-ticket holders enjoy all the regular full seasonticket holder benefits listed in addition to these exclusive VIP benefits: VIP Team Autographed Premium Gift Each account will receive one team autographed item. (Estimated delivery date, early 2011) VIP Seat Covers All VIP seat holders will receive a customized seat cover. If requested, the Caps will personalize your name or company s name on the back of the seat cover. VIP Event with Ted and Special Guests All VIP seat holders will be invited to a private VIP event with Ted Leonsis and special guests. VIP Guaranteed Giveaways All VIP seat holders will receive all promotional giveaway items (upon request). HOCKEY FROM A WOMAN S PERSPECTIVE Exclusive invitations to Caps events Take a closer look at our players Learn more about hockey and the Caps Blogs written from local female hockey fans and celebrities Parking Complimentary off-site parking (1 pass per 2-4 seats). Club Memberships Complimentary memberships to the Coaches Club and the Acela Club. Complimentary Game Programs Power Play Club Benefits Power Play Club Member Benefits include all full seasonticket holder benefits (including VIP benefits), plus: Travel to an Away Game (one for each seat in your plan) Travel to one pre-selected away game per year. Travel includes airfare, lodging at team hotel for two nights, private reception with special guests, golf outing and game tickets. Complimentary Acela Club Access with gourmet buffet meal and one drink coupon (draft beer, house wine or soda) each game. For more info and to join the FREE club, visit ScarletCaps.com 20

21 Season Ticket Holder Benefits Price Savings As a full season-ticket holder receive significant price savings off gate prices. Guaranteed Seat Location You are guaranteed your same great seats for all 44 home games. Priority for Additional Tickets Full season-ticket holders can purchase additional tickets prior to public on sale dates. Based on availability. Power Pay Option to pay for your full season tickets with our interest-free, 12 month payment plan. Stanley Cup Playoff Ticket Guarantee Allows you to purchase your own seats for the entire Stanley Cup playoffs. Also take advantage of our Pay as We Play playoff payment program when you renew your season ticket seats for the season. My Capitals Online Account Manager Access your account online for added convenience. My Capitals Account Manager allows you to renew your season tickets, make payments online, forward your tickets via to clients, family or friends, donate your tickets to charity and post your tickets for re-sale through the Capitals/Ticketmaster TicketExchange all from your computer. Exclusive Season-Ticket Holder Gift (one per account) New for opportunity to purchase additional gifts for your friends and family. (Price TBD) Season-Ticket Holder Party Private Skate Event Monthly Chalk Talks Fan Forum Teleconferences Select-A-Seat Event Season-Ticket Holder Savings Card Game Program and Yearbook Name Listing Priority access to concerts and events in the area via online purchase. Based on availability. Season-Ticket Holder Locker Room Dedicated Guest Services Specialist Complimentary Team Media E-Guide, Yearbook, Caps E-Newsletter and more! New for Complimentary special event and welcome messages on Verizon Center LED Boards. (Based on availability) 21

22 New for Loyalty Recognition Program Rookie: First Season First Line: 2 to 5 years of Loyalty All-Star: 6 to 11 years of Loyalty MVP: 12 to 24 years of Loyalty Hall of Fame: 25 plus years of Loyalty Each loyalty level group will receive a customized lanyard, ticket pouch and lapel pin for the season. The items will be included in your seasonticket package. Each account will receive the same number of items as they have seats. To be classified in each group, the primary account holder must have had ownership of their season-ticket account for consecutive seasons. The Capitals will determine each planholders loyalty level by using the seat history information on their season-ticket account. In addition, for the season, each group will have their own dedicated night during the season when they will be recognized by having their names listed in-arena. Each group will also be listed under their loyalty level group listing in the Game Program and Yearbook as well as a listing in the Season-Ticket Holder Locker Room. 22

23 Account Manager My Capitals Account Manager lets you manage your season tickets quickly and easily: Renew your account or pay an invoice Manage all tickets at a glance Forward tickets to friends, family or clients via . Additional fees may also include an authentication and TicketFast delivery fee. Post your tickets for resale on the Ticketmaster TicketExchange Donate tickets to Most Valuable Kids Access your personal account today! Follow these simple steps: 1. Visit 2. Select the Tickets tab, then Season Ticket Holder Locker Room and then Manage Your Account 3. Log in using your Account ID and Password (contact Guest Services at if you do not have that information) 4. Select Manage Your Tickets 5. Select the tickets you would like to forward, post for resale, or donate it s that easy! Renew Your Account or Pay an Invoice Online Washington Capitals Account Manager will allow you to make all of your ticket invoice payments online. At that time you can simply log-in to your personal account and select the Pay Invoice option. Here you will be able to view your past invoices, make payments, renew your tickets for the upcoming season or even purchase your playoff tickets. Take advantage of this new option and avoid the hassles of making payments in person, over the phone or by mail. Forward Your Tickets Now you can send your tickets to virtually anyone up to two hours before the game via ticket forwarding. This service allows you to tickets to friends, family, clients or other guests when you can t attend a game. Simply log-in to your personal account, select the ticket or group of tickets you wish to send, enter the recipient s information and select Forward. It s easy, and you don t even have to have the tickets in hand. Avoid the hassles and costs of overnight or in-person delivery and start enjoying the benefits of this new service. How It Works Each of your season tickets carries a unique barcode. During the forwarding process, the barcode on your original season ticket is cancelled and a new one is issued electronically. The recipient is ed a new TicketFast ticket with a unique barcode that can be printed out on an 8.5 x 11 page with any standard computer printer. 23

24 Account Manager TicketExchange FAQ What happens if my tickets do not sell? You will be notified via if your tickets do not sell before your indicated expiration date. Your listing will be automatically removed and your original tickets will still be valid for entry. If you cannot attend the game, you also have the option of ing your tickets to a friend via Ticket Forwarding. Additional forwarding fees may also include an authentication and TicketFast delivery fee. Are there additional fees? Sellers pay 10% of the posting price only when their posted tickets have sold. Buyers pay additional fees during the purchase process that will be reflected in the listing price of the ticket. Additional fees may also include an authentication and TicketFast delivery fee. Can I purchase additional game tickets as a season-ticket holder? Yes, season- ticket holders can use TicketExchange to purchase additional Capitals tickets directly from other season-ticket holders. Buying through TicketExchange is safe, secure, easy and with delivery, you ll receive your extra tickets right away. Ticket Forwarding is an inexpensive alternative to other overnight delivery and courier services and provides a secure alternative method to ensure your tickets get used. Post Your Tickets For Resale TicketExchange offers fans a legitimate and secure forum for buying and selling tickets online. The total integration of TicketExchange with Ticketmaster systems provides a seamless solution for overall fan satisfaction. Since only Ticketmaster tickets may be posted on TicketExchange, buyers are guaranteed authenticity and exact seat locations. When a ticket is sold, the original barcode is cancelled and a new one is issued, eliminating the possibility of counterfeiting. TicketFast enables immediate delivery of purchased tickets, saving customers the time and trouble of coordinating transactions. TicketExchange also uses built-in pricing regulations based on the locations of the seller and the event in order to ensure compliance with state laws that set the maximum allowable resale price per ticket. Sell your tickets online via the Capitals Online Account Manager. Post your tickets for sale in a safe and legitimate way. The program allows fans to have more flexibility with their ticket plans, giving them control over which tickets they use and which they choose to sell in the online forum. Once your posted tickets are purchased, the amount of the sale price is credited, less the 10% seller fee. The barcodes on your sold tickets are cancelled and new barcodes are issued. The new tickets are then electronically delivered to the buyer via TicketFast for at-home printing using any standard printer without the hassle and delay of mail delivery. Prior to posting your tickets, you must choose to either: 1. Apply resale credit towards your Capitals account for your season renewal. 2. Request to have money deposited to a valid credit card or checking account by Ticketmaster when your seats are sold. Please allow business days after the purchase to process and deposit your payment. *Please note that any fraudulent ticket activity related to the resale or ticket forwarding of your season tickets will result in the cancellation of your season and 2011 playoff tickets. 24

25 Donate Your Tickets Donations can be made online up to 48 hours prior to a home game. All ticket donors are issued a tax deductible receipt directly from the Most Valuable Kids program. The Capitals have partnered with Most Valuable Kids (www. mostvaluablekids.org) to distribute donated tickets. The Most Valuable Kids program works with child focused nonprofit organizations in the Washington, D.C./ Baltimore areas to receive donated tickets as well as nonprofit agencies serving injured soldiers active military and their families. 25

26 Membership Includes: Exclusive Member Kit Game Day Activities Special Events Free Open Skates Monthly Contests Player Meet & Greets Members Only Mike Knuble Bobblehead