Technician Software Training

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Application Software Training GE 8.4 Using Outlook Course 55524 Outlook - Lab 2 - March 31-12:00 2:00 GE 8.

3 Using One Note Course 55522 One Note Lab 2 - March 7-9:00-11:00 Course 55523 One Note Lab 1 - April 8-9:00-11:00 GE Great

1 Application Software Training GE 8.4 Using Outlook Course Outlook - Lab 2 - March 31-12:00 2:00 GE 8.2 Using One Drive Course One Drive - Lab 2 - April 1-12:00 2:00 GE 8.3 Using One Note Course One Note Lab 2 - March 7-9:00-11:00 Course One Note Lab 1 - April 8-9:00-11:00 GE Great Expectation course number Technician Software Training Click here to login to the Learning Management System to register. Technician Support Posted by Jennifer Miller, Performance Excellence Manager March 4, 2016

CCC Connecting with HS Technicians On February 19, 2016, Ingrid Morassini and Richard Kurtz had the wonderful opportunity to taste the chili made by the Divalicious Divas chefs at Windfern High

2 CCC Connecting with HS Technicians On February 19, 2016, Ingrid Morassini and Richard Kurtz had the wonderful opportunity to taste the chili made by the Divalicious Divas chefs at Windfern High School. One of the chefs, was none other than our very own Leilani Natale!! Thank you Leilani for the invitation. It is always wonderful to get a chance to support the technicians in many ways especially getting to eat yummy food! Who won the chili cook off? The Leftovers came in 1st place and the Divalicious Divas came in 2nd place. Congratulations Leilani! Technician Support Posted by Richard Kurtz, Customer Care Center Analyst March 4, 2016

CCC Connecting with MS Technicians Kahla Middle School Ingrid Morassini was honored on February 25, 2016 to participate in FCA huddle with June Hightower!! Thank you June for the invitation.

3 CCC Connecting with MS Technicians Kahla Middle School Ingrid Morassini was honored on February 25, 2016 to participate in FCA huddle with June Hightower!! Thank you June for the invitation. It is always wonderful to get a chance to support the technicians in many ways!! This week, the Customer Care Center received phone call from a customer from Kahla Middle School reporting "a point of sale register will let you login but when you try to put in your money it will not let you. It says there is a time difference." Once contacted of the situation by her support analyst, June Hightower immediately visited the cafeteria where she quickly assessed the situation and found that the register had a trust relationship issue. Utilizing Knowledge Base# FCAB instructions for The trust relationship between this workstation and the primary domain failed error on login message", she resolved the issue and the point of register was back up and running. Awesome job June! Technician Support Posted by Ingrid Morassini, Customer Care Center Analyst March 4, 2016

4 Week of February 29 March 4, 2016 Clearly Outstanding Customer Service Support Dencio Cabitac Art Ramirez Coni Schelnick Brenda Willey Cypress Lakes High School Thornton Middle School Watkins Middle School Each team s Technicians receiving the two highest counts of Excellent responses in the week s returned surveys. Technician Service Report

5 Week of February 29- March 4, 2016 Clearly Outstanding Service Request Support Esmond DeSouza Martin Donald Kelssem Quintal Cypress Creek High School Dean Middle School Each team s Technicians closing the most service requests during the week. Technician Service Report

6 Week of February 29 - March 4, 2016 Student Focused Every Student, Every Day Tim Crook Esmond DeSouza Patricia Fisher-Holmes Holly Kosters Robert Love Coni Schelnick Thornton Middle School Each team s Technicians with the highest combined ranked score of the most closed Instructional Service Requests and the shortest average age of Instructional Service Requests. Cypress Creek High School Campbell Middle School Cypress Woods High School Bleyl Middle School Technician Service Report

7 Week of February 29 March 4, 2016 Clearly Outstanding Service Technicians Esmond DeSouza Martin Donald Coni Schelnick Cypress Creek High School Thornton Middle School Each team s Technicians with the highest combination of ranked scores - Service Request Support, Customer Service Support, Student Focused Every Student, Every Day Support Technician Service Report

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