Customer Feedback Summary

Transcription

1 Customer Feedback Summary Of 280 customers surveyed, 130 responded Clean & Safe 91% Appointments & Meetings 97% Communication 95% Installation Crew 95% Contractor Knowledge 98% Problem Resolution 95% Professional & Organized 97% Quality Of Materials 100% Quality Of Workmanship 97% Schedule 96% Recent Reviews & Published Comments Lucille R. Dec 18, 2017 Matt has done anything and everything to make sure things are taken care of. We have an odd roof and he has done a great job. Josh B. Circle Pines, MN Dec 05, 2017 Roofs r us did a great job on my roof and gutters. We highly recommended. Page 1 of 5

2 Brian P. Andover, MN Nov 28, 2017 Theresa L. Hugo, MN Nov 02, 2017 Justin R. Minneapolis, MN Sep 21, 2017 Mokita M. Blaine, MN May 30, 2017 Robert M. Robinsdale, MN May 19, 2017 Mark S. Stillwater, MN Apr 27, 2017 Knox D. Minneapolis, MN Apr 21, 2017 Matt and Reid were great to work with. We feel we got a great roof on a schedule that worked well us. It does look really nice. They did a great job, and everything was perfect. Great job and very timely. The crew worked incredibly hard and did a great installation job. The replacement of the fascia and soffit was super good, and the job eman, Moses, was great. Excellent service and excellent work. Great company operated by great people. Friendly and professional! Page 2 of 5

3 Bedell B. Apr 19, 2017 Wissman S. Lino Lakes, MN Apr 17, 2017 Dan H. New Brighton, MN Dec 07, 2016 Dee S. Roseville, MN Dec 02, 2016 James C. Hopkins, MN Nov 16, 2016 Michael O. Roseville, MN Nov 15, 2016 Very easy to work with and understood the challenges related to my job. a job well done. They did a stand up job. They permed my inspections with adequate time and gave me the results in a professional manner. did an excellent job installing my new roof. I am very satisfied from the bid and planning process to completing the work on schedule. is a fabulous company! They first did a job us 4 years ago. We needed our 45 year old soffits repaired, and most of the bigger companies wouldn't even look at the job. Matt came out and made great suggestions as to cladding the entire soffits areas of the house. It looks fabulous,... The whole project was well thought out and executed. I appreciated the extra thought they put into some problem areas. They provide excellent workmanship. really know how to work on old houses. Mike Eastman & Moises. They do a great job & went above & beyond by fixing a leaking vent that was poorly installed by another company... which I will not be doing business with again. Page 3 of 5

4 Diane F. Oct 24, 2016 Mike P. Chaska, MN Communication is huge to me. I appreciated being kept in the loop with info on schedules, permits, etc. A good job can be tainted by poor communication. I got both -- good job & good communication -- with. Mike & Moises both go above & beyond. Communication was clear & timely. The job was done on schedule. The site was cleaned up at the end of the job & gone over again after the dumpster was picked up. The one thing that didn't get sealed was taken care of quickly. They've done roofs on two different houses... roof looks good, our sales rep Mike was helpful on multiple levels Everyone on their team! Work was exceptional There word is their bond. All calls were returned promptly, workmanship was exceptional, and the price was fair.can't say enough about how good this company is. I have never been so satisfied with any contractor, as I have been with. Very professional and recommend them to anyone needing any roofing. I would like to recognize Mike Eastman and the crew chief. They were both good. Page 4 of 5

5 Sorenson P. Sep 25, 2016 Sep 25, 2016 Sep 21, 2016 Sep 14, 2016 I was particularly satisfied because they came up with a very practical and honest solution to a complex problem with an older house. We asked their opinions in estimates and they excelled. They came up with the best possible solution and price while implementing it in a very satisfactory manner. They're a good company. The sheet metal guy who did the window/door cladding, and soffits/facia. I never did catch his name. His work is great, he cleaned up the yard after each day (this was very important to us as we have a several dogs). Overall, he was exceptional. Communication. There were many, many rain delays but throughout them, there was great communication on everyone's part. He did not want to complete the survey, but he wanted to say that was great and he would use them again. I'd like to recognize the crews. They did a very good job making sure that they were able to meet my expectations. Page 5 of 5