2015 MEMBERS SURVEY. Prepared on behalf of Leamington & County Golf Club by Owl Communications Ltd

Transcription

1 2015 MEMBERS SURVEY Prepared on behalf of Leamington & County Golf Club by Owl Communications Ltd

2 SURVEY METHODOLOGY Survey conducted over five weeks between July August 2015 All adult members invited and encouraged to participate via regular contact and 289 responses representing approximately 50% of target membership 101 responses aged under 60yrs;178 61yrs and over Online questionnaire with hard copy format available to those without internet access

3 OVERVIEW OF SURVEY RESULTS Overall the survey revealed a high level of satisfaction with the Club. In most areas the Club is rated average or above. A very small percentage of members rated some aspects as unsatisfactory.

4 RESPONDENTS MEMBERSHIP PROFILE Male Female Membership

5 RESPONDENTS AGE RANGE Full Male Female

6 LENGTH OF MEMBERSHIP Less 3yrs 3-8 yrs 9-14 yrs yrs 25 yrs+ Full Men Female Responses by number

7 JOINING REASONS Full Men Ladies LOCATION COURSE QUALITY SOCIAL F&F MEMBERS BUSINESS OTHER Responses are in percentages

8 JOINING PROCESS RATING Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied INTERVIEW PROCESS WELCOME/INDUCTION MEMBER INTROS OVERALL EXPERIENCE 46 responses in total targeting those joining in the last three years only - results in %

9 Key Findings QUESTIONS 4, 5 AND 6 THE REASON FOR JOINING AND THE JOINING PROCESS 65% said that location was the main reason for joining. Interestingly 83% of the age group cited this reason. Course quality was also a major factor with 52% giving this as a reason while 72% of the age group cited this reason. The joining process and the introduction to the Club was rated as just satisfactory. We fail however in the area of introducing new members to existing members and integrating them into the Club.

10 RANGE OF COMMENTS Induction process needs reviewing to ensure new members are more welcomed and comfortable about how to enter competitions New member days/nights need to be better advertised More draws for competitions which allows new members to get to play with and meet a wider range of people. Established members stick to regular partners which restricts integration with new members Hold a welcome meeting every few months for new members to meet Make it easier to meet other members by organising midweek friendly comps Club night on Thursdays is a good idea

11 GOLF Section 2

12 FREQUENCY OF PLAY Once a week Twice a week Three or more/week Once a month 2/3 times a month Full Men Ladies Results in %

13 PREFERRED TIME TO PLAY AM PM 18 9 Full Men Ladies Results in %

14 PLAYING PREFERENCES - FULL Total 1. Social Golf 2. Weekend Competitions 3. Midweek Competitions 4. Tuition and Practice 5. Club Matches Social golf Weekend competitions Midweek competitions Club matches 70.4% (197) 17.1% (48) 7.9% (22) 1.8% (5) 15.4% (43) 29.3% (82) 19.3% (54) 13.2% (37) 6.4% (18) 15.4% (43) 20.4% (57) 17.9% (50) 2.9% (8) 7.5% (21) 23.9% (67) 24.6% (69) 1.8% (5) 10.0% (28) 13.9% (39) 27.1% (76) 3.2% (9) 20.7% (58) 14.6% (41) 15.4% (43) Mixed Events Mixed events 3.6% (10) 5.0% (14) 13.6% (38) 18.2% (51) 22.1% (62) 37.5% (105) 280 Tuition and practice 2.1% (6) 15.7% (44) 28.9% (81) 19.3% (54) 19.3% (54) 14.6% (41) 280

15 PLAYING PREFERENCES - MEN Total 1. Social Golf 2. Weekend Competitions 3. Midweek Competitions 4. Tuition and Practice 5. Club Matches Social golf Weekend competitions Midweek competitions Club matches 72.6% (164) 20.8% (47) 2.2% (5) 1.8% (4) 15.5% (35) 35.0% (79) 15.5% (35) 10.6% (24) 5.8% (13) 15.9% (36) 22.1% (50) 15.9% (36) 1.3% (3) 5.3% (12) 28.8% (65) 23.9% (54) 1.3% (3) 5.8% (13) 15.5% (35) 31.4% (71) 3.5% (8) 17.3% (39) 15.9% (36) 16.4% (37) Mixed Events Mixed events 3.1% (7) 3.1% (7) 10.6% (24) 19.0% (43) 22.1% (50) 42.0% (95) 226 Tuition and practice 2.7% (6) 18.1% (41) 31.9% (72) 16.8% (38) 18.1% (41) 12.4% (28) 226

16 PLAYING PREFERENCES - LADIES 1. Social Golf Total 2. Midweek Competitions 3. Club Matches Social golf Weekend competitions 61.1% (33) 1.9% (1) 14.8% (8) 5.6% (3) 9.3% (5) 13.0% (7) 9.3% (5) 16.7% (9) 3.7% (2) 27.8% (15) 1.9% (1) 35.2% (19) Mixed Events Midweek competitions 31.5% (17) 35.2% (19) 13.0% (7) 3.7% (2) 7.4% (4) 9.3% (5) Tuition and Practice Club matches 1.9% (1) 24.1% (13) 25.9% (14) 27.8% (15) 9.3% (5) 11.1% (6) Weekend Competitions Mixed events Tuition and practice 5.6% (3) 0.0% (0) 13.0% (7) 5.6% (3) 25.9% (14) 16.7% (9) 14.8% (8) 29.6% (16) 22.2% (12) 24.1% (13) 18.5% (10) 24.1% (13) 54 54

17 COMPETITIONS IN ORDER OF PREFERENCE - FULL Total 1. Stableford Medal 20.0% (56) 21.1% (59) 14.3% (40) 15.4% (43) 29.3% (82) Medal Stableford 57.1% (160) 22.9% (64) 11.4% (32) 6.4% (18) 2.1% (6) Matchplay 4. Fourball Fourball 12.5% (35) 24.6% (69) 26.4% (74) 24.3% (68) 12.1% (34) Texas Scramble Matchplay 14.6% (41) 23.2% (65) 29.6% (83) 22.9% (64) 9.6% (27) 280 Texas Scramble 4.6% (13) 11.4% (32) 17.9% (50) 25.0% (70) 41.1% (115) 280

18 COMPETITIONS IN ORDER OF PREFERENCE - MEN Total 1. Stableford Medal 23.0% (52) 21.7% (49) 14.6% (33) 14.2% (32) 26.5% (60) Medal 3. Fourball Stableford 52.7% (119) 26.1% (59) 12.8% (29) 6.2% (14) 2.2% (5) Matchplay Fourball 13.3% (30) 24.3% (55) 24.8% (56) 24.3% (55) 13.3% (30) Texas Scramble Matchplay 14.2% (32) 21.7% (49) 30.5% (69) 23.5% (53) 10.2% (23) 226 Texas Scramble 4.9% (11) 11.5% (26) 17.3% (39) 25.7% (58) 40.7% (92) 226

19 COMPETITIONS IN ORDER OF PREFERENCE - LADIES Total 1. Stableford Medal 7.4% (4) 18.5% (10) 13.0% (7) 20.4% (11) 40.7% (22) Matchplay Stableford 75.9% (41) 9.3% (5) 5.6% (3) 7.4% (4) 1.9% (1) Fourball 4. Medal Fourball 9.3% (5) 25.9% (14) 33.3% (18) 24.1% (13) 7.4% (4) Texas Scramble Matchplay 16.7% (9) 29.6% (16) 25.9% (14) 20.4% (11) 7.4% (4) 54 Texas Scramble 3.7% (2) 11.1% (6) 20.4% (11) 22.2% (12) 42.6% (23) 54

20 QUESTIONS 7,8,9 AND 10 FREQUENCY OF PLAY, PREFERRED TIME OF PLAY, SOCIAL GOLF OR COMPET ITIONS AND FORMAT Key Findings Over 76% play at least twice per week or more and 15% play only once per week. Over 80% of our members prefer to play in the morning. Social golf is the most popular format followed by weekend competitions. Stableford is the most popular form of competition followed by medal and then match play.

21 BOOKING TEE TIMES - FULL Visitor income important revenue stream Trial intro of limited tee times on set week days Trial intro of limited tee times weekends Tee times for all play Strongly Agree Agree Neutral Disagree Strongly Disagree Results in %

22 BOOKING TEE TIMES - MEN Visitor income important revenue stream Trial intro of limited tee times on set week days Trial intro of limited tee times weekends Tee times for all play Strongly Agree Agree Neutral Disagree Strongly Disagree Results in %

23 BOOKING TEE TIMES - LADIES Visitor income important revenue stream Trial intro of limited tee times on set week days Trial intro of limited tee times weekends Tee times for all play Strongly Agree Agree Neutral Disagree Strongly Disagree Results in %

24 QUESTION 11 BOOKING OF TEE TIMES Key Findings Emphatic NO to tee times for all play Recognition that visitor income is important to the Club Acceptance of a trial introduction of limited tee times for visitors

25 RANGE OF GOLF COMMENTS I would leave if booking tees was brought in. I like flexible golf One of the best things about being a member of this club is that I am able to turn up without booking One of the main reasons I selected the club is that I do not need to book tee times I hate queueing so therefore prefer to book I would not object to booked tee times on Sat and Sun mornings for people who work (Very large number of comments against booking of tee times)

26 IS THE GOLF FIXTURE LIST APPROPRIATE? Fixtures are appropriate More Fixtures Fewer Fixtures Full Men Ladies Results in % 15

27 QUALITY OF GOLF FACILITIES Greens Tees Fairways Bunkers Practice Area Practice Green Practice Nets Golf Academy Excellent Good Average Poor Very Poor 280 responses results by response

28 QUESTION 12, 13 FIXTURE LIST, QUALITY OF GOLF FACILITIES Key Findings The majority (74%) feel that the current fixtures are appropriate although some members want more fixtures (13%) and some wanting less (13%). The greens and fairways are considered excellent by the vast majority of members. The tees are only rated as good where as the bunkers, practice area, practice green and practice nets are considered average. The golf academy is highly rated.

29 QUESTION 14 WHAT CAN THE CLUB DO TO ENHANCE THE GOLF FACILITIES AND GOLF EXP ERIENCE Key findings Competitions take too long to play Poor etiquette, call people through Ensure bunkers are consistent, improve practice facilities, add some par 3 holes, upgrade mens and ladies changing rooms, new carpet in lounge, practice nets are poor, employ a marshal to speed up play, better shoe cleaner, catering should be extended, rough is too long, better entrance to club house,

30 RANGE OF GOLF COMMENTS I think all the club facilities are great, the main thing is the golf course is in fantastic condition and a pleasure to play. Sand in the bunkers is poor and inconsistent Improve bunkers and cut back heavy rough More practice areas and new nets Better trolley/shoe cleaning facilities Driving range on the practice field with ball dispenser More team and pairs competitions More midweek competitions

31 MEMBERSHIP Section 3

32 MEMBERSHIP PROVIDES GOOD VALUE Strongly Disagree Disagree Neutral Agree Strongly Agree Full Men Ladies Results in %

33 QUESTION 15 DOES OUR CLUB MEMBERSHIP PROVIDE GOOD VALUE FOR MONEY Key Findings 70% of the members agreed or strongly agreed with this statement. 25% were neutral. 5% disagreed or strongly disagreed. A need to consider different types of membership to cater for those who can only play 9 holes due to age or those who can only play once a week or less due to work commitments.

34 RANGE OF MEMBERSHIP COMMENTS Other Clubs in the area are cheaper with good quality courses It s less than 20 per week to play as much as you want I play a number of courses in this area and have yet to find a course in better condition than ours where fees are the same. I would like to see a more flexible rate for members who work and can only play 4 times a month I can now only play 9 holes but I have to pay the same as someone who can play 18. Amazing value compared to watching other sports

35 PREFERRED RANKING OF REVENUE STREAMS 1. Increase members 2. Increase casual visitors 3. Increase golf societies 4. Increase corporate events 5. Increase membership fees Increase membership fees Increase members Increase golf societies Increase casual visitors Increase corporate events Total 9.0% (26) 58.1% (168) 6.6% (19) 9.0% (26) 13.5% (39) 9.3% (27) 16.6% (48) 27.3% (79) 29.1% (84) 17.3% (50) 9.7% (28) 9.7% (28) 38.1% (110) 30.8% (89) 18.7% (54) 12.1% (35) 11.8% (34) 19.7% (57) 22.5% (65) 30.4% (88) 59.9% (173) 3.8% (11) 8.3% (24) 8.7% (25) 20.1% (58)

36 Key findings QUESTION 16 WAYS OF INCREASING REVENUE The majority of members felt that increasing membership numbers was by far the preferred way to increase revenue. The next preference was increase in casual visitors, societies and corporate events. 18% of the respondents agreed that membership fees should be increased.

37 RANGE OF MEMBERS COMMENTS Club needs to look at alternative membership options Develop a strategy to encourage casual visitors What about a gym where the academy is Corporate groups should provide the strongest revenue stream Have more Open events Increasing numbers of visitors will lead to a loss for members I think keeping control of costs should have been an option here Recent increase in members guests green fees discourages invitation of guests Encourage weekly golf societies

38 COUNTY CARD USAGE LAST 12 MONTHS Never Once or twice Frequently 6 0 Full Men Ladies Results in %

39 QUALITY OF CLUBHOUSE FACILITIES - FULL Changing Rooms Spike Bar Lounge Dining Area Clubhouse Entrance Area Golf Shop Excellent Good Average Poor Very Poor Results by %

40 QUALITY OF CLUBHOUSE FACILITIES - MEN Changing Rooms Spike Bar Lounge Dining Area Clubhouse Entrance Area Golf Shop Excellent Good Average Poor Very Poor Results by %

41 QUALITY OF CLUBHOUSE FACILITIES - LADIES Changing Rooms Spike Bar Lounge Dining Area Clubhouse Entrance Area Golf Shop Excellent Good Average Poor Very Poor Results by %

42 QUESTION 18 RATE THE FACILITIES OF THE CLUB HOUSE Key Findings The majority of the facilities were rated average to good. The changing rooms and the clubhouse entrance were rated very poor or poor by over 25% of the respondents.

43 RANGE OF MEMBERSHIP COMMENTS Furniture in spike bar tired and torn. Furniture in lounge is drab. Better catering and availability Changing facilities are a little dated New carpet required in lounge. Car park is dreadful. Entrance to club house and signage is poor. Golf shop is too small, far too much provided for admin storage and meeting rooms Dining times are too limited. Would be nice to offer a guest breakfast Dining area cramped, spike bar gloomy and TV and snooker table engulf it

44 QUESTION 19 WHAT CAN THE CLUB DO TO INCREASE YOUR ENJOYMENT OR VALUE Following is a range of comments Not a very happy new member Keep fees lower up to 40 Relax dress code in the clubhouse. Jeans are an every day item and can be worn everywhere else Water greens, cut back rough, rake bunkers Better changing facilities for ladies Update clubhouse décor and get discount on food None, very satisfied Ball dispensing machine in practice ground

45 YOUNGER MEMBERS Section 4

46 HOW DO YOUR FRIENDS WHO ARE NOT MEMBERS OF GOLF CLUBS PLAY? Members' Guest 68 Visitor Green Fee 61 Golf Society 21 Corporate Golf 21 Holiday Golf 50 Tee Off Times Tee Off Times Holiday Golf Corporate Golf Golf Society Visitor Green Fee Members' Guest Results by % based on answers from yrs

47 HOW CAN THE CLUB INCREASE YOUR ENJOYMENT AND VALUE? Keep fees lower up to 40 Take action against slow play Less course closure at the weekends Younger member competitions 9 hole handicap qualifying competitions Relax dress code More social golf competitions Ball dispensing machine for practice area Remove the long rough! Reduce weekday block booking by NAGS and ladies events

48 QUESTION 20 WHAT CAN WE DO TO ENCOURAGE YOUNGER ADULTS TO JOIN THE CLUB Prices for younger adults are great Strong incentives for referring friends Relax the dress rules Give the clubhouse a modern makeover Offer flexible membership schemes Use social media more, improve the website to make the club more appealing, more open days Target Warwick University golf society who currently use Newbold. Dart board with darts competitions No joining fee

49 HOW CAN THE CLUB INCREASE YOUR ENJOYMENT AND VALUE? Better changing rooms for ladies Keep fees lower up to 40 Take action against slow play Less course closure at the weekends Younger member competitions 9 hole handicap qualifying competitions Relax dress code More social golf competitions Ball dispensing machine for practice area Remove the long rough!

50 SOCIAL, CATERING & BAR Section 5

51 QUALITY OF CATERING SERVICE Selection of menus offered Value for money Customer service in the dining room Food served at social functions Food served in the dining room Excellent Good Average Poor Very Poor Results by %

52 QUALITY OF CATERING SERVICE - MEN Selection of menus offered Value for money Customer service in the dining room Food served at social functions Food served in the dining room Excellent Good Average Poor Very Poor Results by %

53 QUALITY OF CATERING SERVICE - LADIES Selection of menus offered Value for money Customer service in the dining room Food served at social functions Food served in the dining room Excellent Good Average Poor Very Poor Results by %

54 VIEWS ON LEVEL OF SOCIAL EVENTS Events are appropriate More events Fewer events Not interested in events Full Men Ladies Results in %

55 SOCIAL EVENTS TO ENCOURAGE ATTENDANCE Casual Dining Gourmet Dining Carvery Buffet Dinner Dance Themed Evenings/Cuisine Quiz/Trivia events Events for 30yrs - 45 yrs Charity Events Guest Entertainers Sunday Lunch Very Likely Likely Neutral Unlikely Very Unlikely Results by %

56 CAN THE CLUB OR CATERER BE DOING MORE TO ENCOURAGE USE? No Yes Full Men Ladies Results in %

57 WOULD YOU CONSIDER USING THE CLUBHOUSE FOR THE FOLLOWING? 6 Business Meetings Private Functions Definitely Maybe Never Results by %

58 HOW OFTEN DO YOU USE THE BAR FACILITIES? Most times when golfing Occasionally when golfing At social club events On a casual social basis Rarely 1 1 Full Men Ladies No answers recorded for NEVER Results in %

59 RATING OF CLUB S BAR SERVICE Quality of bar service Value for money Choice of beers and wines Opening hours Excellent Good Average Poor Very Poor Results by %

60 QUESTION 22 AND 23,24,25 QUALITY OF CATERING, VIEW ON SOCIAL EVENTS, CAN CATERER ENCOURAG E USE OF DINING FACILITIES Key Findings Quality of catering service was rated as average. 60% of members felt current level of events was appropriate and 30% were not interested in social events. Social events to encourage attendance was not well supported 56% of members felt that there was nothing the Club caterer could do to encourage use of dining facilities, where as 44% felt there was Over 133 individual comments received about the Club Caterer.

61 QUESTION 27,28, 29 RATE BAR SERVICE, WHAT IMPROVEMENTS COULD BE MADE TO BAR AND CAT ERING Key Findings The bar service was rated good to excellent where as value for money, choice of beers and opening hours were considered average to good. 85% of respondents use the bar after a game of golf Catering service should be more flexible with food available beyond the current hours on offer.

62 RANGE OF BAR/CATERING COMMENTS Bar staff are brilliant and a great asset A premium beer on draft More varied choice of menus Family friendly is key Service inflexible - If the bar is open we should be able to serve basic food like sandwiches Food is rarely available after playing in the afternoon. I would be more likely to eat and invite others if there were more appropriate times when food was available. We don't compare at all well with food (quality or quantity) served at most local golf clubs.

63 DRESS CODE VIEWS - FULL Strict dress code for golfers on course Smart casual/jeans in bar area smart casual/jeans in dining area Relax dress code at special events Formal dress at specified events Strongly Agree Agree Neutral Disagree Strongly Disagree Results in %

64 DRESS CODE VIEWS - MEN Strict dress code for golfers on course Smart casual/jeans in bar area smart casual/jeans in dining area Relax dress code at special events Formal dress at specified events Strongly Agree Agree Neutral Disagree Strongly Disagree Results in %

65 DRESS CODE VIEWS - LADIES Strict dress code for golfers on course Smart casual/jeans in bar area smart casual/jeans in dining area Relax dress code at special events Formal dress at specified events Strongly Agree Agree Neutral Disagree Strongly Disagree Results in %

66 GOLF PROFESSIONAL AND SHOP Section 6

67 QUALITY, SERVICE AND EXPERIENCE FROM THE PROFESSIONAL AND GOLF SHOP Customer services in shop Quality of teaching Range of equipment Range of clothing Range of footwear Value for money Excellent Good Average Poor Very Poor Results by %

68 WHERE DO YOU BUY YOUR GOLF EQUIPMENT, CLOTHING AND FOOTWEAR? Leamington CGC Online High Street Other Golf Clubs Other Full Men Ladies Respondents asked to tick all that apply Results in %

69 HOW OFTEN DO YOU HAVE A GOLF LESSON? As part of a course Every month Quarterly As and when Rarely Never Full Men Ladies Respondents asked to tick all that apply Results in %

70 WHERE DO YOU HAVE YOUR GOLF LESSONS Leamington CGC Elsewhere Full Men Ladies Respondents asked to tick all that apply Results in %

71 QUALITY, SERVICE AND EXPERIENCE FROM THE PROFESSIONAL AND GOLF SHOP Key Findings Good move changing the pro. Whilst members support the golf shop, competition is considerable online, in the high street and at other golf clubs Quality of teaching is a major asset and reflects high proportion of lessons being delivered by the professional team

72 COMMENTS FROM RESPONDENTS Chris and team are doing a great job If you know what you want to purchase the shop staff are very obliging in ordering it in for you Golf clothes seem expensive. Clubs fine and fitting service excellent I do think there could be more choice of clubs and clothes, but members would need to support the pro shop more for this to be viable Impressed by enthusiasm of Professional staff in coaching activities Teaching is brilliant

73 COMMUNICATIONS Section 7

74 ARE YOU SATISFIED WITH THE LEVEL OF COMMUNICATIONS FROM THE CLUB Full Men Ladies Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Results by %

75 HOW OFTEN WOULD YOU LIKE TO RECEIVE COMMUNICATIONS? Weekly Fortnightly Monthly Quarterly newsletter As and when necessary Full Men Ladies Respondents asked to tick all that apply Results in %

76 HOW OFTEN DO YOU VISIT THE CLUB S WEBSITE? Weekly Twice a month Monthly Rarely Never Full Men Ladies Respondents asked to tick all that apply Results in %

77 COMMUNICATIONS Key Findings 82% satisfied with level of communications from the club Weekly s proving effective communication tool Website is being used by over 66% of the membership on a regular basis with 45% of the ladies using it weekly versus 32% of the men

78 COMMENTS FROM RESPONDENTS The regular s are excellent and very useful. Would like to see specific s and social media post regarding the social events on at the club. Maybe setting up events within the Facebook page so people can get reminders that they are coming up! The use of has been a real improvement and I always read the weekly newsletter The website is extremely useful for all info and the Weekly Updates are great Appreciate the range and quality of newsletters

79 NEXT STEPS Survey originally commissioned to drive strategy for the future. Survey has highlighted some key concerns which should be addressed asap Key concerns fall into two categories. 1. Those that require process changes/improvements and some help and a change in attitude from members. 2. Those that require money to resolve them.

80 CHANGES NOT REQUIRING MONEY Those items falling into this category are: etiquette Slow play New member joining process integrating new members Dress code Catering Attitude by some members (mainly men) towards their fellow members

81 CHANGES REQUIRING MONEY Refurbished changing rooms, new ladies showers, new lounge carpet, new entrance to the building, new furniture in spike bar, tarmac visitors car park, make a small par 3 course, better practice facilities, better practice nets, ball dispenser Course marshal Improve paths on the course

82 NEXT STEPS Work already started on those things that do not cost us any money. We the members have to play our part in making them happen. A little more difficult to give you those things that require money. Do not interpret this to mean we are struggling financially. We are not. BUT we do not have a cash stock pile to pay for all the things the members want. So what are we going to do about it.

83 NEXT STEPS The list of items requiring money adds up to a considerable sum. If we continue with business as usual we may never amass sufficient funds. Our plan to address this problem is to offer some form of extended membership to a limited number of members.

84 NEXT STEPS Additional initiatives which are under consideration: 1. Introduce limited tee times for visitors 2. Introduce a 9 hole membership for ladies over say Introduce flexible membership for those not playing enough golf to get value for money. Conditions will apply. 4. Increase members bonus for introducing new members. (Members are the best source of winning new members)

85 SUBSCRIPTION PAYMENT Members have been asking to have the date for annual subscription payments to be moved from January. The Board have agreed to implement a change for those members that wish to change. Commencing 2016 members wishing to make the change will be required to pay 3 months fees to end March 16 at which point the new cycle will start. On the 1 st of April the 12 month fee to end March 17 will be due for payment.

86 2015 MEMBERS SURVEY Prepared on behalf of Leamington & County Golf Club by Owl Communications August 2015