POSITION DESCRIPTION. Head Professional; First Assistant Golf Professional

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1 JC RESORTS LLC POSITION DESCRIPTION CATHEDRAL CANYON CC JOB TITLE: SEASONAL: DEPARTMENT: REPORTS TO: Golf Starter/Player s Assistant (Part-Time/Seasonal) October through May Golf Head Professional; First Assistant Golf Professional ESSENTIAL PURPOSE: To provide first-class service to our guests by effectively communicating safety issues and reasonable pace of play to our customers and helping to ensure compliance with golf course rules and regulations. ESSENTIAL DUTIES: To understand and respond to all guest needs and requests in a timely and professional manner. To assist the Outside Services staff in transporting/staging carts and transporting guest golf bags from their car/bag drop to the staging area or cart, as necessary. To welcome all guests and thank them for playing at a JC Golf Course. STARTER ESSENTIAL DUTIES: To ensure all golfers have a receipt including complimentary and employee rounds. To maintain an accurate record on the starter sheet of the number of players in a group, actual tee-off time, turn times, and round times. To ensure the orderly flow of play off the first tee and maintain a reasonable pace of play, in accordance with reserved tee times, rotating groups as necessary to compensate for late starts. To maximize the tee sheet by pairing up golfers, and managing the waitlist. To communicate with the golf shop on a regular basis to ensure the golfers are starting on time.

2 To explain to all guests the Pace of Play program and how to use the clocks to monitor themselves. To communicate to all players the proper set of tees, cart path rule of the day, pin location, and course condition in order to ensure our guest s golfing enjoyment. To assist, in facilitating events and tournaments, including recording and distributing rules, setting up shotgun starts, tee times, and staging of golf carts needed for the day s operation. To maintain a clean and orderly appearance of the starter station as well as maintain an adequate amount of specified supplies. To promote the golf course at all times and the services that it has to offer the public. PLAYER ASSISTANT ESSENTIAL DUTIES: To have constant communication with the Starter, Player Assistant and Golf Shop regarding pace of play. To assist groups that are behind the pace of play by getting out of the golf cart and by raking bunkers, marking shots, replacing the flag and sanding divots and staying with the group until they are back into position. To know a group s starting time, turn times, round times, out of position groups, gaps and record them on pace of play worksheet and to record and assess at least once each hour during the work schedule. To know a group s pace and position relative to the clocks and hole position schedule. To complete the divot repair and ball mark sheets during down time. To ensure all pace of play clocks are accurate and to make adjustments, if necessary. To assist guests to get into position in a diplomatic and professional manner. To maintain a reasonable pace of play in order to ensure the golfing enjoyment of all golfers. To ensure that all carts are returned to the golf shop as scheduled and to assist outside services in the staging of golf carts needed for the day s operation. To enforce golf course policies regulating the use of golf equipment and facilities in a friendly and diplomatic manner.

3 To have constant communication with all guests and to try to see each group twice per nine holes. To perform routine tasks to facilitate the use of the golf course, including replacing divots and repairing ball marks on the green, replacing ropes, picking up trash on the course and parking lots, and assisting players to locate balls. To follow currently accepted golf rules to arbitrate players disputes, and to diplomatically point out players violations and to keep a daily log on any such violations. To report to the Head Golf Professional any course maintenance practices that tend to encourage slow play. To report any slow groups to the Head Professional on the day they are observed. To ensure that bathrooms are clean and stocked with the proper items and to clean and stock the bathrooms, as necessary. To ensure that the proper amount of water is in the coolers and to replace water in the coolers on the course, as needed. To check trash cans on the golf course and to empty, if necessary. To not hunt for golf balls under any circumstances unless specifically assisting a guest. GENERAL ESSENTIAL DUTIES: To follow all policies and procedures of JC Resorts LLC. To immediately report all suspicious occurrences and hazardous conditions. To maintain the cleanliness and safety of work areas at all times. To practice safe work habits at all times, to avoid injury to self and others, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment. To attend all mandatory meetings as directed. To perform other tasks, including cross-training as directed. JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required. English fluency required. Must have a thorough knowledge of turf conditions, golf rules and

4 regulations, and playing ability. Current CPR certification preferred. Previous hotel/resort experience preferred. SKILLS AND APTITUDES: Safety-minded. High quality service standards. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team players. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable. WORKING CONDITIONS: Work outdoors throughout shift, in various weather conditions. Extensive facility. Golf course areas may be steeply graded. Conducts work on greens while games are in session, and could be vulnerable to player s balls. PHYSICAL DEMANDS: Stands/walks, approximately 70% of shift. Sits/drives approximately 30% of shift. Bends, stoops, and reaches to perform routine job tasks. Frequently required to handle and move objects weighing up to 40 lbs over short distances. Flexibility and good reflexes required to operate electric cart. Must be able to withstand prolonged exposure to sun. IMPACT OF DECISION: Decisions directly impact the public image of the golf facility. Poor decisions may result in customer dissatisfaction and loss of revenues, due to inadequate knowledge of golf, unsafe work practices, or improperly handled customer service situations. GENERAL: Must comply with the Company s Appearance and Dress Code policy as set forth in the Employee Handbook. JOB CLASSIFICATION: This position is classified as Seasonal. A Seasonal employee is an employee who is hired into Seasonal status and holding jobs of limited duration (anticipated to be six (6) months or less) due to the seasonal nature of the hotel or golf course property. NON-EXEMPT POSITION: Non-exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee s supervisor or the General Manager and the time initialed by him/her on the time card. Non-exempt employees who work overtime without prior approval are subject to disciplinary action, including termination. AT-WILL EMPLOYMENT: The relationship between JC Resorts LLC and the employee is for an unspecified term and is considered at will. This means that the terms and conditions of employment may be changed, with or without cause and with or without notice, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties and location of work. No one other than the President of the Company has the authority to make any verbal or written agreement contrary to this provision and any such agreement must be put in writing and signed by the President before it is effective. JC Resorts LLC reserves the right to modify and update this Position Description as needed.

5 I have read and understand the above-referenced job requirements and have the ability to perform all of the essential duties listed herein. I agree to comply with the Company s performance standards and understand that I will need to be flexible in order to accommodate the changing needs of operations. I further agree to comply with the rules and regulations set forth in the Employee Handbook and agree to abide with any departmental policies. I acknowledge receipt of a copy of this job description. Employee s name (please print) Employee signature Date: