ATTENDEES GUIDE GUIDE DES PARTICIPANTS

Transcription

1 Scotiabank Convention Centre 6815 Stanley Avenue Niagara Falls, Ontario, Canada 38 th Annual Edition/38 e Édition annuelle ATTENDEES GUIDE GUIDE DES PARTICIPANTS Conference: December 3-6, 2018 Expo: December 5, :00-17:00 December 6, :00-13:00 Bringing Buyers & Suppliers Together in Niagara Falls Réunissons les acheteurs et fournisseurs à Niagara Falls

2 2018 Canadian Pool & Spa Conference & Expo The Pool & Hot Tub Council of Canada is pleased to provide you with this preliminary program for its national convention, scheduled to take place in Niagara Falls, Ontario from December 3 to 6, Looking over this document in advance will help you decide which registration packages to sign up for. HOW TO REGISTER Attendees and Exhibitors may register in advance on the website: REGISTRATION S Attendees may pick from a cafeteria-style selection of registration packages depending upon the activities they wish to participate in. You may choose to attend events listed under one package, or a combination of packages. (Note: Companies will want to sign up more than one of their staff in order to take in all events.) Here are a few examples - Visiting the Expo and Expo Presentations only? Sign up for Package A. Visiting the Expo and attending Seminars? Sign up for Package F. Visiting the Expo, enrolling in the GENESIS Short Courses, and buying a ticket for the Awards Banquet? Sign up for Packages D and J. Visiting the Expo, participating in the PHTCC Short Courses and purchasing a Monday lunch ticket? Sign up for Packages E and L. etc. DID YOU KNOW? A complimentary LUNCH will be provided to all attendees and exhibitors on Wednesday, December 5, 2018 on the show floor from 12:00 to 13:15. A complimentary BREAKFAST will be available to all attendees and exhibitors on Thursday, December 6, 2018 on the show floor from 09:00 to 10:15. It will include a Keynote Presentation by Mr. Manuel J. Perez de la Mesa, CEO of Pool Corporation.

3 EXPO PRESENTATIONS Member Price: Free Non-Member Price: $40.00 HST Included A (Admission by A Badge) Making your Website Work for You 09:45-11:00 Wednesday, December 5, 2018 Room: Expo Floor Level: All Your website is crucial to the success of your business! It is your information hub and should be designed to reflect your branding. It should also be a way to gauge interest in your particular services and products via free analytics/insights. Delegates will learn how to tweak their websites to increase sales, Design flaws and ways to update/improve their design and flow, how to read google analytics (a brief overview) and how to use the insights to create strategic campaigns. Leader: CRYSTAL LENGUA, UltraLift Cover Lifters, Mississauga, ON Crystal Lengua is the sales and marketing manager at SMP Ultralift and sits on the board with The Pool and Hot Tub Council of Canada. Crystal has written multiple pool and spa related articles published in 2018 in industry magazines such as Pool & Spa Marketing and Pools, Spas & Patios. Her past experiences include seminars geared toward digital efforts for pool and spa retailers nationwide, social media boot camps and small business focused empowerment groups. What s so Scary about Automatic Pool Covers? 11:00-12:15 Wednesday, December 5, 2018 Room: Expo Floor Level: All This presentation will cover a breakdown of the automatic pool cover market as it stands today. A technical crash-course including automatic pool cover terminology to help better communicate with the customer, how automatic pool covers work and preinstallation and service tips. A general overview of auto cover benefits and potential savings for automatic pool cover owners and how to determine whether to self-install or subcontract auto cover installation. Attendees will learn pre-installation tips and best practices for troubleshooting common automatic cover issues to help save time on the job site and prevent upset customers, automatic cover terminology and how to determine when professional automatic cover services may be needed. Leader: MICHAEL SHEBEK, Automatic Pool Covers Inc., Westfield, IN Michael Shebek is president and owner of Automatic Pool Covers, Inc. based in Westfield, Indiana. Mr. Shebek has 20,000+ hours of in-field pool cover service experience. His business was started in 1979 as a pool cover installation and service company and today the company manufactures innovative pool cover products.

4 EXPO PRESENTATIONS Member Price: Free Non-Member Price: $40.00 HST Included A (Admission by A Badge) How To Remove Metal Stains and New Concrete Pool Starts 13:00 14:00 Wednesday, December 5, 2018 Room: Expo Floor Level: All Learn how to test and remove metal stains from pool steps and surfaces. You will learn how to Identify Copper, Iron, Cobalt or Scale and then the remove those stains from the pool. Included will be a special option for an in-water acid wash.you will also learn how to prevent scaling, hydration and other common issues with new concrete pool surface. A proper pool start will provide better appearing surfaces, longer with less call backs. Leader: ROB KAMSTRA, Backyard Brands Inc., Markham, ON Rob Kamstra leads the Backyard Brands sales team as Director of Business Development. He has more than 25 years of experience in the pool and hot tub industry. Rob presently serves as President of Pool and Hot Tub Council of Canada and has supported the Council in several areas such as marketing and business education. Most recently, he has rewritten the basic and advanced chemistry courses. He has been a frequent conference presenter throughout the industry on both chemical and business/marketing topics. Algae: An In-depth Look at Growth, Prevention and Destruction 14:00-15:15 Wednesday, December 5, 2018 Room: Expo Floor Level: All This presentation will provide an in depth look into the various types of algae, their characteristics and the environment they need to survive. Circumstances that lead to an algae bloom and the root sources of algae - why do we get algae in pools? Also, the various ways algaecides work and how best to create an environment in the pool where algae cannot grow. Delegates will learn about the types of algae, best prevention practices as well as the best ways to fight existing blooms. Leader: SCOTT MOSSELMAN, NC Brands, Campbellford, ON Scott Mosselman is the Canadian Regional Manager for NC Brands. He has been working for Natural Chemistry for 8 years and has 17 years of experience in the Pool and Hot tub industry working in both Retail and Sales.

5 EXPO PRESENTATIONS Member Price: Free Non-Member Price: $40.00 HST Included A (Admission by A Badge) Cutting Edge Leak Detection Methods and Structural Repair Solutions 15:15-16:15 Wednesday, December 5, 2018 Room: Expo Floor Level: All Taking the guesswork out of leak detection. Passive sonar and acoustic technologies, frequency locating for leak location and line location. Using pipe cameras to locate leaks, blockages and determine pipe integrity. Permanent concrete crack solutions. Understand structural crack patterns, how to prevent them and how to repair them. Determining cosmetic or superficial cracks from structural cracks. A better understanding of how technology is constantly improving. Understand the differences of structural crack repair methods. Leader: DARREN MERLOB, LeakTronics / Torque Lock Structural Systems, Canoga Park, CA After working in the service end of the pool industry for over 25 years, Darren Merlob created LeakTronics leak detection equipment simply out of frustration for the lack of industry-specific leak detection tools. Since then Darren has been a leading voice in the industry, training hundreds of pool service technicians from around the world, and speaking at the largest tradeshows and conferences in the industry. With consistently high speaker-ratings and happy students, Darren has created a global community of knowledgeable leak detection experts. Not only does Darren teach all of the technical aspects of leak detection, but he focuses on the least invasive methods possible, and how using patented technology can make that possible. Aside from the technical, he also educates his students on the business-end of the industry-fromcustomer psychology to marketing, giving them a full understanding of the leak detection industry.

6 EXPO PRESENTATIONS Member Price: Free Non-Member Price: $40.00 HST Included A (Admission by A Badge) BREAKFAST KEYNOTE Industry Outlook 09:30 10:30 Thursday, December 6, 2018 Room: Expo Floor Level: All Based on years of experience as CEO of Pool Corporation, Mr. Perez de la Mesa is in an ideal position to offer a unique and thought-provoking perspective on the future of the aquatic leisure industry. Trends will be investigated. Coming advancements within the sector will be explored. Challenges and opportunities will be identified. PHTCC delegates will get a glimpse into the future! Leader: MANUEL J. PEREZ DE LA MESA, Pool Corporation, Covington, LA Manuel J. Perez de la Mesa has been Chief Executive Officer of Pool Corporation POOL since May 2001 and has also served as the President of POOL since February Prior to joining POOL, Mr. Perez de la Mesa worked with Watsco, Inc. ( ), Fresh Del Monte Produce, B.V ( ), IBM Corp. ( ), and Sea-Land Service, Inc. ( ), in various general, financial, and other management positions. Pool Corporation is the world s largest wholesale distributor of swimming pool supplies and related equipment. Established in 1993, POOL has grown to over 350 sales centers worldwide, through which it distributes more than 180,000 national brand and private label products to over 120,000 customers. Pool Corporation s common stock is traded on the NASDAQ Stock Market (National Market) under the symbol POOL. Florida International University, 1977 Bachelor Business Administration St. John s University, New York 1980 Master Business Administration CPA; CMA

7 EXPO PRESENTATIONS Member Price: Free Non-Member Price: $40.00 HST Included A (Admission by A Badge) Automation Technologies for Commercial and Residential Pools: Gimmick or Revolution? 10:45 12:00 Thursday, December 6, 2018 Room: Expo Floor Level: All This presentation will outline the use of online technology applications for both residential and commercial aquatic facilities. Is this market segment just consumer entertainment or are there real benefits in terms of convenience, user experience and regulatory compliance? How do we best market and promote this growing segment of our industry. What service is provided by these devices and how the present and future culture of smart homes should be embraced by the industry. We will also discuss why automation and online controls can close the training gap for the average pool owner or operator. Co-Leader: DUSTIN DENIS, Hayward Canada, Oakville, ON Dustin Denis has been in the swimming pool industry since Prior to joining Hayward in 2006, Dustin was the Co-Owner of AquaDen Pools based in Guelph, Ontario. During the winter months Dustin also worked in Australia servicing the Gold Coast market. Dustin joined Hayward Pool Products Canada in 2006 as a Technical Specialist and moved into a sales role in He had been working as a District Sales Manager in the Ontario market since January of 2010 and is currently Hayward s Regional Sales Manager. Co-Leader: MARTYN KNOWLES, Hayward Canada, Oakville, ON Martyn Knowles is the Commercial Sales Manager for Hayward Canada and has been extensively involved in the mechanical specification and tendering for commercial pool, spa, water features and fountains. Mr. Knowles is a Certified Pool Operator/ Instructor and a member in good standing on numerous committees including Ontario Building Code revisions, Ontario Ministry of Health and Long- Term Care Code changes and implementation of Coroner s Report and directives.

8 EXPO PRESENTATIONS Member Price: Free Non-Member Price: $40.00 HST Included A (Admission by A Badge) POOL SCHOOL - Demonstration 09:00-17:00 Wednesday, December 5, 2018 Room: Expo Floor Level: All POOL SCHOOL - Demonstration 09:00 13:00 Thursday, December 6, 2018 Room: Expo Floor Level: All This year s Pool School will feature a vast array of Pentair components. Learn about automation and hydraulics on this fuctionning pool. This hands-on demonstration will be conducted under the watchful eye of Rodney Taylor of Sunshine Pool & Mechanical Contractors (1994), Edmonton, Alberta, and will include the active participation of industry experts and manufacturers. Come and learn from the pros! Leader: RODNEY TAYLOR, Sunshine Pool & Mechanical Contractors, Edmonton, AB Rodney Taylor, owner and operator of Sunshine Pool and Mechanical Contractors since 1994, has designed and built residential projects in across Alberta and in B.C. and Saskatchewan. The commercial division of Sunshine has worked on projects in many Canadian Provinces and all Territories. He graduated with Honours from Northern Alberta Institute of Technology with diplomas in Construction Engineering and Business Management. Rodney holds Interprovincial tickets in Plumbing and Pipefitting, and a Provincial ticket in Gasfitting. He is a former president of the Pool and Hot Tub Council of Canada. Rodney is a standing member on Alberta Health s, Pool and Whirlpool Committee, and is Certified as an Instructor with the NSPF.

9 CERTIFIED POOL OPERATOR COURSE (2 Days) Member Price: $ HST Included B (Admission by B Badge) Non-Member Price: $ HST Included Limit: 50 students Students should bring to the class a calculator, pen and paper. (YOUR PHONE S CALCULATOR WILL NOT BE PERMITTED) Lunch is included (Monday & Tuesday) Certified Pool Operator Course (2 Days) 8:30-16:30 Monday, December 3, :30-16:30 Tuesday, December 4, 2018 Room: 205 Level: Intermediate This CPO certification course is developed by the National Swimming Pool Foundation, a world leader in aquatic education and research, training about 25,000 people per year. The course is designed to provide individuals with the basic knowledge, techniques, and skills of pool and spa operations. The CPO certification program is widely accepted by health departments throughout North America. Upon registering for the course students will receive the Pool & Spa Operator Handbook, which is updated to include the most current information available, including the addition of metric calculations. Copies of the Handbook are available in both English and French. Our instructors have received comprehensive training and certification to teach the CPO certification program. The training these instructors provide has helped protect millions of swimmers by reducing hazards at aquatic facilities. The CPO certification program is being offered as a two-day class that will cover hours of information from the NSPF Pool & Spa Operator Handbook and local codes taught by an NSPF Instructor. This dynamic setting offers direct interaction with an instructor and fellow students. Among the subjects to be addressed include Water Balance, Pool Water Contamination, Disinfection, Filtration, and Water Circulation. Students will pass an open book exam to earn CPO certification. Note: We encourage students to register well in advance so that the Pool & Spa Operator Handbook can be sent directly to their homes prior to the conference. This will allow students to prepare in advance of the classroom. Head Instructor: MARTYN KNOWLES, Hayward Canada, Oakville, ON Martyn Knowles is the Commercial Sales Manager for Hayward Canada and has been extensively involved in the mechanical specification and tendering for commercial pool, spa, water features and fountains. Mr. Knowles is a Certified Pool Operator/ Instructor and a member in good standing on numerous committees including Ontario Building Code revisions, Ontario Ministry of Health and Long- Term Care Code changes and implementation of Coroner s Report and directives. This course qualifies as an elective course for the PHTCC Certification Program

10 CERTIFIED MAINTENANCE SPECIALIST COURSE (2½ Days) C (Admission by C Badge) Member Price: $ HST Included Non-Member Price: $ HST Included Students should bring to the class a pen and paper. Lunch is included (Monday & Tuesday) Certified Maintenance Specialist Course (2½ Days) 8:30-16:30 Monday, December 3, :30-16:30 Tuesday, December 4, :30-11:30 Wednesday, December 5, 2018 Room: 204 Level: Intermediate This 2-day course takes you through the APSP Service Tech Manual and gives you what you need to know to conform to industry standards. After completing this course the student will have gained a strong understanding of pool circulation and filtration, pool maintenance, and water quality; learned about other important topics such as electrical systems, pool structures and finishes, heaters and controls, and earn a name for yourself in the pool industry as a maintenance person in the know! Registrants for the course receive a copy of the APSP Service Tech Manual and the CMS Workbook. Target Audience: The CMS course is for those new to the pool and spa industry or are working a pool maintenance route. Exam Information: To become certified as a CMS Certified Maintenance Specialist, you must complete the CMS course and take the CMS Exam which will take place on Wednesday December 5, The CMS exam is 1.5 hours long, open book exam with 75 multiple choice questions. You must score 75% or better to pass (answering at least 56 questions correctly). Head Instructor: CRAIG SEARS, Sears Pool Management Consultants, Atlanta, GA Craig Sears is President and Owner of Sears Pool Management Consultants, a 21-year old firm specializing in the operation and management of commercial swimming pool facilities in the Metro Atlanta area. Craig received a degree in Biology from Washington and Lee University and an MBA in Management from Georgia State University. With over 25 years experience in the aquatics industry, Craig has been a lifeguard, a swim coach, swim lesson instructor, pool manager, sales manager, and even a bartender before founding Sears Pool Management in Craig served as President of the GA Chapter of the Association of Pool and Spa Professionals from , and continues to serve on the state Board of Directors. In March 2012, Craig founded the non-profit Greater Atlanta Water Safety Alliance, a chapter of the National Drowning Prevention Alliance. Craig has achieved various aquatic designations and certifications including an APSP Certified Service Professional, APSP Certified Building Professional, NSPF Certified Pool Operator, American Red Cross Lifeguard Instructor Trainer, NSPF Instructor, and an APSP course instructor. Craig is passionate about aquatics and seeks to better the industry in the areas of safety, professionalism, and minimizing environmental impact. This course qualifies as an elective course for the PHTCC Certification Program

11 GENESIS SHORT COURSE Member Price: $ HST Included Non-Member Price: $ HST Included D (Admission by D Badge) Lunch is included ENGINEERING 341: Submerged Lighting 08:30-10:00 Tuesday, December 4, 2018 Room: 206 Level: All (a GENESIS Educational Program) Lighting has changed dramatically in the last few years. When 99% of pools used incandescent lighting it was easy to use watts per square foot as a common metric for lighting design. However, LED technology has made that method obsolete and the new technologies have solved old problems like power consumption and large size but introduced new concerns such as colour temperature and luminous intensity. This program will give you the tools to design better submerged lighting with a new set of design parameters and product specifications. Learning Objectives: Explain luminous intensity, colour temperature, lens angles and other physical parameters of submerged lighting. Review usage of watts, lumens, Lux, candelas, foot-candles, and other metrics to size and quantify the number of lights. Review codes for both illumination and electrical safety. Illustrate practical examples for submerged lighting design. Head Instructor: DAVID PETERSON, P.E., SWD Master, Director, GENESIS Education, President/CEO of Watershape Consulting, Inc.; Solana Beach, CA Peterson is President/CEO of Watershape Consulting, Inc., an international planning, design, and engineering firm providing owners, architects, contractors, and the legal profession with services relating to residential, commercial, and institutional pools, spas, and water features. He obtained his B.S. Civil Engineering at Cal Poly, San Luis Obispo and is a licensed engineer in several states. Peterson has been in the watershaping industry since 1994 when he began his career designing life support systems for large aquariums and marine mammal exhibits. He was Vice President Engineering at Polaris Pool Systems where he developed and patented several products. He is a prolific writer and is actively involved with trade organizations and code development.

12 GENESIS SHORT COURSE Member Price: $ HST Included Non-Member Price: $ HST Included D (Admission by D Badge) SERVICE 161: Transitioning from Service to Construction 10:15-11:45 Tuesday, December 4, 2018 Room: 206 Level: All (a GENESIS Educational Program) This course is designed to equip service technicians who are ready to take their company to the next level and experience the financial rewards of remodeling and construction. Included in the course is discussion on utilizing available educational opportunities to avoid the most common mistakes; how to ease the transition from service into remodeling activities, minor structural repairs, and new construction; minimum legal requirements and licensing; pro s and con s of doing work in-house versus sub-contractors; and how to develop a team of reliable vendors. Learning Objectives: Review legal requirements of construction licensing and insurances. Discuss transitioning into construction and finding sub-contractors. Analyze remodeling and minor modifications. Discuss new pool construction. Identify educational opportunities. Head Instructor: PAOLO BENEDETTI, SWD Master, Aquatic Technology Pool & Spa Watershape Consulting, Inc., Morgan Hill, CA Benedetti founded Aquatic Technology Pool & Spa, an international consulting and design firm specializing in high-end residential and commercial projects. He is an artist, watershape architect, general and pool contractor, expert witness, and consultant to owners, architects, landscape architects, and builders throughout the world. He is a prolific writer, authoring articles for various trade magazines and administering the GENESIS Forum with his acute attention to detail and robust experience in construction details, means, and methods.

13 GENESIS SHORT COURSE Member Price: $ HST Included Non-Member Price: $ HST Included D (Admission by D Badge) ENGINEERING 192: Show Your Customer Why They Need to Upgrade Their Equipment 13:00-14:30 Tuesday, December 4, 2018 Room: 206 Level: All (a GENESIS Educational Program) Explaining the benefits of variable speed drives, larger filters, heater bypass lines, and new valves will quickly result in a confused customer looking for a way out. Simplifying the message with straightforward graphic and mathematical comparisons can reduce your verbal effort and get them to focus on the bottom line: saving money. Learning Objectives: Compare the energy savings of various pieces of equipment to choose the most advantageous solution. List the items to look for in a field visit. List the questions to ask in a retail setting. Discuss graphical and mathematical methods for displaying options to upsell your customers. Head Instructor: DAVID PETERSON, P.E., SWD Master, Director, GENESIS Education, President/CEO of Watershape Consulting, Inc.; Solana Beach, CA Peterson is President/CEO of Watershape Consulting, Inc., an international planning, design, and engineering firm providing owners, architects, contractors, and the legal profession with services relating to residential, commercial, and institutional pools, spas, and water features. He obtained his B.S. Civil Engineering at Cal Poly, San Luis Obispo and is a licensed engineer in several states. Peterson has been in the watershaping industry since 1994 when he began his career designing life support systems for large aquariums and marine mammal exhibits. He was Vice President Engineering at Polaris Pool Systems where he developed and patented several products. He is a prolific writer and is actively involved with trade organizations and code development.

14 GENESIS SHORT COURSE Member Price: $ HST Included Non-Member Price: $ HST Included D (Admission by D Badge) CONSTRUCTION 323: Outdoor Kitchen Construction 14:45-16:15 Tuesday, December 4, 2018 Room: 206 Level: All (a GENESIS Educational Program) Where DESIGN 323 focuses on outdoor kitchen design with some construction hints, this program focuses on the sequence and details of construction. Start with the reinforced concrete footing, masonry walls, and forming details. Then, see how plumbing and electrical components are assembled to meet code. Pizza ovens, BBQs, stainless components, sinks, ice buckets, and other details are discussed. Learning Objectives: Examine construction details and sequence of construction. Discuss concrete, steel, masonry, and forming details. List code considerations including structural, electrical and plumbing issues. Identify preferred dimensions and discuss how to address height issues with quick mockups. Head Instructor: PAOLO BENEDETTI, SWD Master, Aquatic Technology Pool & Spa Watershape Consulting, Inc., Morgan Hill, CA Benedetti founded Aquatic Technology Pool & Spa, an international consulting and design firm specializing in high-end residential and commercial projects. He is an artist, watershape architect, general and pool contractor, expert witness, and consultant to owners, architects, landscape architects, and builders throughout the world. He is a prolific writer, authoring articles for various trade magazines and administering the GENESIS Forum with his acute attention to detail and robust experience in construction details, means, and methods.

15 PHTCC SHORT COURSE Member Price: $ HST Included Non-Member Price: $ HST Included E (Admission by E Badge) Lunch is not included but can be puchased separately before November 19 th, 2018 Hydraulics Short Course 09:00-12:00 Monday, December 3, 2018 Room: 221 & 222 Level: Intermediate & Advanced (A PHTCC Short Course) Learn how to improve the energy efficiency of hydraulic systems and pumps. Head Instructor: PHIL BACH, Pentair Water Pool and Spa, Cambridge, Ontario Phil Bach is responsible for Sales in Central and Eastern Canada for Pentair Water Pool and Spa. He has worked with the Association for over 20 years and has taught the fundamentals of hydraulic pumps and filtration all over North and Central America. Phil is a former President of the Pool & Hot Tub Council of Canada. This course is a core course for the PHTCC Certification Program Pool Installation 101 Short Course 13:00-16:30 Monday, December 3, 2018 Room: 221 & 222 Level: Novice (A PHTCC Short Course) Pool Installation 101 is an introductory course covering the basics of inground pool installation. Students will learn the fundamentals of swimming pool construction, from the preparation of the contract to the completion of the project. This course is intended for new construction staff, but will also be beneficial to other personnel within the company such as retail and service personnel. The knowledge gained from the Pool Installation 101 course will raise the overall level of expertise within your operation resulting in improved customer service. Instructor: TBD This course is a core course for the PHTCC Certification Program

16 PHTCC SHORT COURSE Member Price: $ HST Included Non-Member Price: $ HST Included E (Admission by E Badge) Lunch is not included but can be puchased separately before November 19 th, 2018 Pool Installation 201 Short Course 09:00-12:00 Tuesday, December 4, 2018 Room: 221 & 222 Level: Intermediate & Advanced (A PHTCC Short Course) The Pool Installation 201 course builds upon the knowledge derived from the introductory 101 course and is intended for more experienced construction personnel who wish to enhance their existing skill sets. The course material has been developed with input from builders and manufacturers throughout the industry and will delve into the intricacies of various inground pool construction techniques. The combined curricula of these two pool installation courses will provide you with the tools necessary to develop an in-house train the trainer program. Head Instructor: TBD This course is a core course for the PHTCC Certification Program

17 PHTCC SHORT COURSE Member Price: $ HST Included Non-Member Price: $ HST Included E (Admission by E Badge) Lunch is not included but can be puchased separately before November 19 th, 2018 Marketing and Merchandising for the Modern Pool and Spa Retailer 09:00-11:00 Tuesday, December 4, 2018 Room: 224 & 225 Level: Intermediate & Advanced (A PHTCC Short Course) NEW Designed for supervisors and mid-level management, this course introduces marketing and merchandising techniques to retail professionals for pools and spas. Upon completion, students will have skills that will enhance how they deal with brick-and-mortar and online competitors, their online presence, and product positioning. They will learn some techniques to aid in the creation of a more appealing and effective retail environment and how to handle customer reviews. Head Instructor: DAVID WARREN. Total Tech Pools & Leisure, Oakville, ON Dave Warren started in the swimming pool industry as a part time job in high school and continued while attending University in Toronto. In 1991 he founded Total Tech Pools, a service company based in Oakville, Ontario with a strong emphasis on Education, Training and Customer Service. Over the following years the company expanded into the Retail market and currently has two stores in Oakville and Kingston and has received numerous awards including Small Business of the Year and Best Pool Company. Dave presently serves as Secretary of Pool and Hot Tub Council of Canada and is active in Training and Promotion. When not working he travels extensively around the world and is involved in many charities both locally and internationally. This course qualifies as an elective course for the PHTCC Certification Program

18 PHTCC SHORT COURSE Member Price: $ HST Included Non-Member Price: $ HST Included E (Admission by E Badge) Lunch is not included but can be puchased separately before November 19 th, 2018 Water Chemistry 101 Short Course 13:00-15:00 Tuesday, December 4, 2018 Room: 221 & 222 Level: Novice (A PHTCC Short Course) This course will teach participants the basics of swimming pool water balance and water care. It will include the importance of sanitizing and oxidizing and a general understanding of ph, total alkalinity and calcium hardness and other water balance parameters. This course is a great introduction, ensuring a proper grounding in water care and a prerequisite to advanced chemistry. Head Instructor: ROB KAMSTRA, Backyard Brands Inc., Markham, ON Rob Kamstra leads the Backyard Brands sales team as Director of Business Development. He has more than 25 years of experience in the pool and hot tub industry. Rob presently serves as President of Pool and Hot Tub Council of Canada and has supported the Council in several areas such as marketing and business education. Most recently, he has rewritten the basic and advanced chemistry courses. He has been a frequent conference presenter throughout the industry on both chemical and business/marketing topics. This course is a core course for the PHTCC Certification Program

19 PHTCC SHORT COURSE Member Price: $ HST Included Non-Member Price: $ HST Included E (Admission by E Badge) Lunch is not included but can be puchased separately before November 19 th, 2018 Tips, Techniques & Tricks of the Trade Short Course 13:00-15:00 Tuesday, December 4, 2018 Room: 224 & 225 Level: Intermediate & Advanced (A PHTCC Short Course) High productivity in this day and age is a key to success. And there are some fairly simple and ingenious ways to save time and improve overall efficiency in the aquatic recreation industry. Students will learn a number of effective short cuts from experts in the field, experts who have gained considerable knowledge over many years in constructing, maintaining and servicing swimming pools and hot tubs. It is indeed possible to build a better mousetrap! Head Instructor: DAVID WARREN. Total Tech Pools & Leisure, Oakville, ON Dave Warren started in the swimming pool industry as a part time job in high school and continued while attending University in Toronto. In 1991 he founded Total Tech Pools, a service company based in Oakville, Ontario with a strong emphasis on Education, Training and Customer Service. Over the following years the company expanded into the Retail market and currently has two stores in Oakville and Kingston and has received numerous awards including Small Business of the Year and Best Pool Company. Dave presently serves as Secretary of Pool and Hot Tub Council of Canada and is active in Training and Promotion. When not working he travels extensively around the world and is involved in many charities both locally and internationally. This course qualifies as an elective course for the PHTCC Certification Program

20 PHTCC SHORT COURSE Member Price: $ HST Included Non-Member Price: $ HST Included E (Admission by E Badge) Lunch is not included but can be puchased separately before November 19 th, 2018 Automation Basic Operation and Programming Short Course 15:00-17:00 Tuesday, December 4, 2018 Room: 224 & 225 Level: Intermediate & Advanced (A PHTCC Short Course) NEW CONTENT This course will teach you the basics of automation including the principles and applications. In addition you will be taught how to operate and perform basic programming for the most common systems currently in use. Co-Instructor: DUSTIN DENIS, Hayward Pool Products Canada, Oakville, ON Dustin Denis has been in the swimming pool industry since Prior to joining Hayward in 2006, Dustin was the Co-Owner of AquaDen Pools based in Guelph, Ontario. During the winter months Dustin also worked in Australia servicing the Gold Coast market. Dustin joined Hayward Pool Products Canada in 2006 as a Technical Specialist and moved into a sales role in He had been working as a District Sales Manager in the Ontario market since January of 2010 and is currently Hayward s Regional Sales Manager. Co-Instructor: DARREN HILL, Pentair Aquatic Systems, Etobicoke, ON Darren Hill has been active in the Swimming Pool Industry since 1988 following a family tradition. He initially worked in the service and then construction fields while attending school. Darren received his B.Comm from Ryerson University in 1999 and after a period of travel he started his career with Pac Fab as a manufacturer s representative. As the company grew and evolved into Pentair he became a Territory Sales Manager in Darren is currently Regional Sales Manager for Pentair and is very active in the industry. Co-Instructor: GARY SCOTT, Zodiac Pool Systems Canada Inc., Oakville, ON Gary Scott is the National Service & Training Manager for Zodiac Pool Systems Canada. He has extensive experience in the pool and spa industry, spending the last 20 years in sales for the predecessors of Zodiac Canada. He is also a certified pool operator and a licensed gas fitter. Gary is a former President of NSPI (Canada).

21 PHTCC SHORT COURSE Member Price: $ HST Included Non-Member Price: $ HST Included E (Admission by E Badge) Lunch is not included but can be puchased separately before November 19 th, 2018 Automation Basic Operation and Programming Short Course Cont d 15:00-17:00 Tuesday, December 4, 2018 Room: 224 & 225 Level: Intermediate & Advanced (A PHTCC Short Course) Co-Instructor: DAVID WARREN, Total Tech Pools & Leisure, Oakville, ON Dave Warren started in the swimming pool industry as a part time job in high school and continued while attending University in Toronto. In 1991 he founded Total Tech Pools, a service company based in Oakville, Ontario with a strong emphasis on Education, Training and Customer Service. Over the following years the company expanded into the Retail market and currently has two stores in Oakville and Kingston and has received numerous awards including Small Business of the Year and Best Pool Company. Dave presently serves as Secretary of Pool and Hot Tub Council of Canada and is active in Training and Promotion. When not working he travels extensively around the world and is involved in many charities both locally and internationally. This course qualifies as an elective course for the PHTCC Certification Program

22 SEMINAR Member Price: $50.00 HST Included Non-Member Price: $75.00 HST Included F (Admission by F Badge) Lunch is not included but can be puchased separately before November 19 th, 2018 How to Take Better Photos and Videos with a Drone 09:30-11:30 Monday, December 3, 2018 Room: 201 & 202 Level: Intermediate & Advance Nothing sells your company and your product better than a magazine-quality photograph and/or TV-quality video. But most builders and designers have little if any high-quality photography or videography skills. Fortunately, by embracing just a few basic secrets, you can stop taking lousy photos and videos, and start showing off your quality projects in a way that makes people want to buy from you. Delegates will learn how to take better photographs, with or without a drone. How to take better videos with a drone. How to choose the right drone for you. Leader: BRETT ABBOTT, MYM Austin / Marketing For Pool Builders, Austin, TX Brett is the founder and CEO of MYM Austin Inc., a marketing agency that works EXCLUSIVELY with swimming pool builders, pool service companies, and high-end landscape professionals throughout the world. MYM Austin s goal is to help pool industry business owners SELL MORE while SPENDING LESS on marketing and advertising - regardless of the economy. Brett is a frequent keynote speaker and leader of workshops and seminars throughout the world. Brett is also a frequent Master of Ceremonies for public and private events, and enjoys singing a cappella music and flying his drone. Brett lives on the shores of Lake Travis in Austin, Texas with his wife Naomi. Best Practices in HR 13:00-14:15 Monday, December 3, 2018 Room: 201 & 202 Level: Novice Our seminar discusses HR management for small-and-medium businesses, including legal and organizational obligations. Learn best practices from our HR expert on managing HR in your small business including laws governing your workplace and the importance of contracts and proper policies. Attendees will learn workplace laws governing your business and the importance of proper HR management. Leader: NICK BABINGTON, Peninsula Canada, Toronto, ON Nick Babington is a Group Board Director with Peninsula UK and Vice President and Director of Peninsula Canada. His main objective is to demonstrate the necessity of keeping businesses up to date with the constant changes in legislation, while unravelling the potential pitfalls that employers face in managing their businesses.

23 SEMINAR Member Price: $50.00 HST Included Non-Member Price: $75.00 HST Included F (Admission by F Badge) Lunch is not included but can be puchased separately before November 19 th, 2018 Evolution of the New Consumer; What You Need to do NOW to get Your Business Ready to Deal with the Next Generation of Consumer 14:15-15:30 Monday, December 3, 2018 Room: 201 & 202 Level: TBD Business is evolving faster than it ever has, in fact retail has changed more in the past 5 years than it has in the last 100 years! So what are you doing to ready your business for this change? In this class you will learn what is causing this change and how to evolve your business to increase market share and stay relevant to these consumers. Leader: TED LAWRENCE, Pool Corp./SCP Canada, Cleveland, OH Known in the Specialty Swimming Pool industry as the authority on Omni-channel Retail. Ted Lawrence has served the specialty swimming pool industry for over 24 years. With his experience and proven methods, Ted coaches hundreds of small independent as well as large multi store chains on how to skyrocket revenues, increase consumer loyalty and plan for the future. With his history of creating brands, Ted has the knowledge and experience on how to increase the Consumers Total Shopping Experience, attract consumer Loyalty and teach businesses the skills that will take them to the next level. Ted is published in many industry trade magazines and is an award winning international presenter in dozens of industry events globally. Vinyl Swimming Pool Installation 15:30-16:30 Monday, December 3, 2018 Room: 201 & 202 Level: Novice Vinyl-lined swimming pools remain a mainstay of our Canadian industry. This seminar will explain in detail just how vinyl pools are constructed, from design through installation. Modern building techniques will be presented. Delegates will be guided through each stage of the install, and will be shown how the various components (skimmers, circulation system, luminaires, etc.) are hooked up along the way. Systematically following procedures step by step will ensure a top quality end product. Leader: MARKUS BRUNNER, Forest City Pool & Patio Inc., London, ON Markus has years of experience in the pool industry with Forest City Pool & Patio Inc. He is the President of the Western Ontario Chapter of the PHTCC, and a former President of the Pool & Hot Tub Council of Canada. A strong advocate for water safety and drowning prevention, Markus has actively participated in discussions with municipal governments throughout Ontario during reviews of by-laws that address backyard fencing and pool barriers.

24 MONDAY LUNCH TICKET Member Price: $35.00 HST Included Non-Member Price: $45.00 HST Included L (Admission by TICKET) Sold only with pre-registration up until NOV. 19 th, 2018 Monday Lunch 12:00-13:30 Monday, December 3, 2018 Room: Port Colborne Lounge Individuals attending the PHTCC Short Courses (E) or Seminars Package (F) on Monday, December 3 th may purchase a Lunch Ticket in advance that will be served on the second floor of the Scotiabank Convention Centre from 12:00 to 13:30. TUESDAY LUNCH TICKET Member Price: $35.00 HST Included Non-Member Price: $45.00 HST Included M (Admission by TICKET) Sold only with pre-registration up until NOV. 19 th, 2018 Tuesday Lunch 12:00-13:30 Tuesday, December 4, 2018 Room: Port Colborne Lounge Individuals attending the PHTCC Short Courses (E) Tuesday, December 4 th may purchase a Lunch Ticket in advance that will be served on the second floor of the Scotiabank Convention Centre from 12:00 to 13:30.

25 PRESIDENT S RECEPTION FOR MEMBERS ONLY President s Reception 17:00-17:30 Tuesday, December 4, 2018 Hilton Hotel - Foyer Mezzanine Level Immediately before the AGM, a reception, with cash bar, will be hosted by the President of the Pool & Hot Tub Council of Canada, Mr. Rob Kamstra. All PHTCC Members are cordially invited to attend! ANNUAL GENERAL MEETING FOR MEMBERS ONLY Annual General Meeting 17:30-18:30 Tuesday, December 4, 2018 Hilton Hotel - The Lakes Room The PHTCC AGM is an enjoyable ice-breaking activity where it is possible to meet old friends and make new ones. This event combines the practical with the social as Members are presented with updates on key industry issues and also are provided with opportunities to converse with peers in a relaxed atmosphere. The AGM agenda will include: 1. Presentation of the Annual Report of the Council, including the financial statements for the year ending September 30, 2018, and the accompanying report of the auditors; 2. Appointment of 2019 auditors; 3. Affirmation of 2019 National President 4. Election of the 2019 National Vice-President 5. Introduction of the Board of Directors for Other Business including a question and answer period Board of Directors

26 INDUSTRY AWARDS BANQUET Member Price: $90.00 HST Included Non-Member Price: $ HST Included J (Admission by TICKET) Industry Awards Banquet This Event Sold Out Last Year! 18:45-21:30 Tuesday, December 4, 2018 Hilton Hotel - The Great Falls Ballroom The Industry Awards Banquet is one of the social highlights of the Canadian Pool & Spa Conference & Expo. Our attendees and guests will indulge in a delectable dinner followed by the culmination of the evening, the presentation of the Council s National Awards, recognizing the outstanding accomplishments of our industry s leading companies. Plaques will be presented to the winners of the 2018 Design and Construction Awards Competition. As well, we will recognize an individual who has qualified to receive the prestigious Industry Achievement Award. Recommended attire: Business Casual Design & Construction Awards Presentation 2017 Design & Construction Award Winners Each year, the Pool & Hot Tub Council of Canada invites its members to enter photographs and descriptions of their most impressive swimming pool, spa/hot tub, and water feature installations in its annual Design & Construction Awards competition. For this competition the Council receives over 200 entries from across Canada in approximately 40 different categories with judges of their peers selecting the winners. As is the tradition, this is the evening when the industry recognizes some of Canada s best builders and installers. Industry Achievement Award During the Ceremony, the industry will additionally recognize an individual who has contributed to the industry in terms of dedication and leadership with the prestigious Industry Achievement award. Nominations are received from the industy, and judged on merit Industry Achievement Award Winner Mr. David Warren (L.)

27 INDUSTRY COCKTAIL RECEPTION Member Price: $45.00 HST Included Non-Member Price: $60.00 HST Included K (Admission by WRISTBAND) Industry Cocktail Reception 17:45-19:45 Wednesday, December 5, 2018 Dragonfly Nightclub Who: Delegates and guests of the 2018 Canadian Pool & Spa Conference & Expo (Private) What: Cocktail Reception with hors d oeuvres and host bar. Where: Dragonfly Nightclub, 6380 Fallsview Blvd, Niagara Falls, Ontario (directly across the street from the Hilton Hotel & Suites) Why: FUN: an opportunity to celebrate successes of the past year with friends and colleagues. How: ENTRY WRISTBANDS MUST BE PICKED UP AT THE PHTCC TICKET EXCHANGE DESK AT THE SCOTIABANK CONVENTION CENTRE NO LATER THAN 15:00 ON WEDNESDAY, DECEMBER 5, ENTRY WRISTBANDS WILL NOT BE AVAILABLE FOR PURCHASE AT THE DRAGONFLY NIGHTCLUB. WRISTBANDS MUST BE WORN TO GAIN ENTRY TO THE DRAGONFLY NIGHTCLUB. Dress: Casual (Coat check at door) DID YOU KNOW? If you are planning on attending both the Awards Banquet and the Cocktail Reception register for the SOCIAL (package H) and save $20.00