Fall 2018 Program Guide

Transcription

1 Fall 2018 Program Guide

2 Parks and Recreation Department Registration Information & Procedures Avoid Disappointment Register Early! Classes fill up quickly! All programs are on first come first service basis Receipts: Keep qualifying receipts for income tax purposes The charge for reprints is $5.00 per receipt/max $20.00 Four Ways to Register: 1. Walk in: Register in person at Victoria Park Community Ctr. 2. Fax: Mail: Registration Form is available at and mail to Victoria Park Community Centre, 355 Wellington Street, Ingersoll, ON, N5C 1T2 4. Phone: Payment at registration with credit card How Do I Pay? CASH CHEQUE DEBIT/ CREDIT CARD Cheques are made payable to Town of Ingersoll. Please Note: NSF cheques have a $25.00 charge. Class Cancellations Class will be held open up to 3 working days prior to the start Date. Insufficient registration may necessitate the cancellation of a program. We reserve the right to change or cancel programs if necessary. Fee Assistance The Town of Ingersoll is committed to providing subsidy to Ingersoll residents who cannot afford to pay for programs that we directly offer. For more information please call. Refund and Withdrawal Policy: Refunds must be requested before the 3 rd class unless there are extenuating circumstances, in which case, the request must be approved by the Program Supervisor. A $20.00 administration fee will be applied to all refund requests. Customers can leave a full credit on their account, provided the request is made prior to the 3 rd class in which no administration fee will apply. Credit Policy: All credits are pro-rated and are valid for 1 (one) year from date of issue. No administration fee charged for credits. Membership Refund Policy: Refunds are only granted due to medical reasons (with a doctor s note) or relocation. Any money paid up front at time of purchase is not refundable. All refunds are subject to a $20.00 administration fee. Weight/Cardio Room Restrictions: Ages 14-16, who purchase a membership, must participate in an orientation before using the weight room. Ages 12-13, who are part of a Family membership, must participate in a Pre-Teen orientation. Transfer Requests Class transfers must occur prior to the 3 rd class and will be based on class availability. After the 3 rd class, transfers will only be allowed at a Program Coordinator s direction. Parks and Recreation Department Administration Offices located at Victoria Park Community Centre 355 Wellington Street, Ingersoll, Ontario, N5C 1T2 Phone: Fax: vpcc@ingersoll.ca Victoria Park Community Centre Arena Office Hours Fusion Youth Centre Monday-Thursday 5:30am-9:00pm Monday-Friday 8:30am-4:00pm Office Hours Friday 5:30am-8:30pm Monday-Friday 8:30am-4:00pm Saturday (Sept-June) 6:00am-6:00pm Youth Centre Hours Sunday 9:00am-3:00pm Saturday (July-Aug) 7:30am-3:00pm Monday-Thursday 2:30-9:00pm Friday 2:30-11:00pm Saturday 1:00-11:00pm

3 Ingersoll Community Services Memberships All memberships will be processed as preauthorized payments. This can be arranged through the front desk at time of membership registration. Cancellation of membership is with 30 day notice. All memberships include HST. AQUATIC FAMILY SWIM MEMBERSHIP Membership is for two adults (14+) and up to four children (residing in same household, not extended family members) Unlimited Weight/Cardio Room (adult) and an Orientation of Weight Room Unlimited Aquafit and Fitness Classes (adult) (excluding any specialty fitness classes) Unlimited Squash/Wallyball (Ages 8+) All Recreational Swims/Public Skates only BONUS: Four (4) free Lifesaving Society swim program sessions per child (Max 4 children per family and must be used before yearly membership expires) Family Membership ONLY $75.00 Monthly Family Membership ONLY $75.00 Monthly FAMILY FITNESS MEMBERSHIP Membership is for 4 family members (4 immediate family members at same address: 2 adults + 2 students. Doesn t include extended family) Students must be years with current student ID Unlimited Weight/Cardio Room (14+) and Orientation of Weight Room Unlimited Aquafit and Fitness Classes (14+) (Excluding any specialty fitness classes) Unlimited Squash/Wallyball (Ages 8+) All Recreational Swims/Public Skates only Unlimited Weight/Cardio Room (ages 12-13) must be with parent at all times Unlimited Weight/Cardio Room (14+) and Orientation INDIVIDUAL MEMBERSHIPS Unlimited Aquafit and Fitness Classes (14+) Enjoy unlimited use of any Aquafit/Aerobics class Does not include specialty classes Unlimited Squash/Wallyball (Ages 8+) All Recreational Swims/Public Skates only ADULT - ONLY $42.50 Monthly SENIOR - ONLY $32.50 Monthly STUDENT - ONLY $32.50 Monthly DAILY VISIT PASS ACTIVITY OPTIONS Daily Visit Pass Adult $8.00 Student/Senior $7.00 Youth $6.00 Weight/Cardio Room Restrictions: Ages years Must purchase a membership and participate in an orientation before admission. Pre-Teen Ages Must take part in a Pre-Teen Training Workshop and always be accompanied by a parent for every visit to Weight/Cardio Room. * Fees subject to council approval

4 The RZone is a ZERO tolerance policy that applies to all Town of Ingersoll Community Services Department buildings, facilities, programs, parks and trails. The goal of this policy is to promote a positive, safe and supportive environment for all members of the public and staff. This policy enforces ZERO tolerance of: - Theft - Vandalism - Bullying - Inappropriate Language - Assault - Drug & Alcohol - Disrespect For more information on the RZone Policy Visit Write recmgmt@ingersoll.ca Call

5 Youth Programming

6 Parks and Recreation Department 2018 Fall Programs Registration begins August 31 st Children s Age Policy: We specify ages with every Children s Program. We will accept registrations providing the child will attain the minimum age prior to the start of the program. Program age ranges are set to meet both the capacity of the child and the course content. Children MUST be toilet trained unless otherwise noted. Time for Tots Ages 2 3 years (*without parents) Your child will create new friendships and explore their independence. Each week includes story / sharing time, crafts, music and play time, games and more. Program will include outside play (weather permitting) or gym time. Children are to bring a peanut free snack and a drink. Location: VPCC Time: 9:00 am 11:30 am Dates: Tuesdays, September 11 December 11 Fee: $182.00/14 classes Dates: Thursdays, September 13 December 13 Fee: $182.00/14 classes Kinder Kids Ages 3-4 years (*without parents) In this recreational program, your child will gain independence, self-confidence, discover their imagination and much more. Activities include crafts, reading, listening to music, story/sharing time and lots of friendship building. The program will include outside play (weather permitting) or gym time. Supervision will be provided during bathroom breaks but children must be able to use the washroom independently. Children are to bring a peanut free snack and a drink Location: VPCC Time: 9:00 am 11:30 am Dates: Mondays, September 10 December 10 *No class October 8 Fee: $143.00/13 classes Dates: Wednesdays, September 12 December 12 Fee: $154.00/14 classes Dates: Fridays, September 14 December 14 Fee: $154.00/14 classes Kinder Gym - Tots Ages 2-3 years (*with a parent) Parents participate in classes to help their child develop coordination, balance and strength. Parents are encouraged to participate one on one with the guidance of the instructor. Location: VPCC Time: 9:30 10:00 am or 10:05 10:35 am Dates: Saturdays, Sept. 15 Dec. 15 *No class October 6 Fee: $71.50/13 classes Kinder Gym Ages 4-5 years (*without parent) This class combines basic tumbling, low beam and movement education skills. Coordination and balance are enhanced along with flexibility & body awareness. Location: VPCC Time: 10:45 am 11:30 am Dates: Saturdays, Sept. 15 Dec. 15 *No class October 6 Fee: $71.50/13 classes

7 With FREE monthly trips such as Sky Zone, Boler Mountain & more! Your Voice, Your Choice Ages 10 to 18 Pickleball Thursdays 6-7pm Soccer Fridays 6-7pm Outdoor Sports Saturdays 6-7pm

8 Activities for Youth Baking Bonanza Ages years Have your cake and eat it too! Baking Bonanza is for anyone that wants to learn or already loves to bake. Look forward to baking cookies, cupcakes, muffins and more! Location: Fusion Youth Centre Date: Thursdays, Sept. 20 Oct. 25 OR Nov. 8-Dec 13 th, 2018 Kids in the Kitchen Time: 6:00-7:30 pm Fee: $37.25/course Ages years Wednesdays A great chance for youth to learn how to make easy, healthy meals! Learn kitchen safety and basic cooking skills with your friends. Location: Fusion Youth Centre Time: 4:30 pm 6:00 pm Date: Wednesdays, Sept. 19 Oct. 24 OR Nov. 7-Dec. 12 th, 2018 Fee: $37.25/course Music Time Guitar Level 1 (basic) Ages years The program teaches youth the basics including chords, strumming techniques and tablature reading. You will also learn some basic songs! Please bring your own guitar. Location: Fusion Youth Centre Date: Tuesdays, October 23-December 11, 2018 Time: 4:00-5:00 pm Fee: $49.75 / 8 sessions / Group Max 6 Guitar Level 2 (basic) Ages years This program builds on the skills learned in Level 1 and youth will learn more complex chords, strumming patterns and songs. Please bring your own guitar. Location: Fusion Youth Centre Date: Wednesdays, October 24-December 12, 2018 Time: 4:00-5:00 pm Fee: $49.75 / 8 sessions/ Group Max 6 Individual Music Lessons Ages years (Guitar, Bass guitar, keyboard. Percussion) Sign up for the individual music lessons. Location: Fusion Youth Centre Date: Tuesdays, October 23-December 11, 2018 Time: 2:30-4:00 pm OR 6:00-9:00pm Fee: $49.75 / 8 sessions/ ½ hour sessions Art Attack Ages years This interactive art program will have youth making new creations each week. Have fun using a variety of techniques and materials to create new and exciting projects! All materials are provided. Location: Fusion Youth Centre Date: Tuesdays, October 23 December 4 Time: 7:00-8:00 pm Fee: $43.50 / 7 sessions Badminton Ages years Come out with your friends and learn basic badminton skills with an emphasis on fun and fitness Location: Fusion Youth Centre Date: Wednesdays, October 24-December 12, 2018 Time: 7:00-8:00 pm Fee: $37.25 / 8 sessions

9 Activities for Youth & Adult Babysitter Training Grades 5+ This is course covering babysitting and child care skills, safety/injury prevention, professional conduct as a babysitter, etc. Bring a peanut free lunch and snacks. Wear comfortable clothes and bring a teddy bear or doll for diapering practice. Updated First Aid content will be covered. Location: VPCC Date: Sunday September 30 th or November 18 th Time: 9:00 am - 4:00 pm Fee: $50.00/course At Home Alone + First Aid Grades 5-6 This program will help you to understand why the setting of rules and following them is important for your safety when staying home on your own. Learn the importance of responsibility and respect while being accountable for yourself at home and within your community. Also, learn how to prepare, recognize and respond to unexpected situations. Updated First Aid content will be covered. Location: VPCC Date: Sunday October 14th Time: 9:30 am - 1:30 pm Fee: $40.00/course P.A. Adventure Days Ages 4-12 years (JK Grade 6) Location: VPCC Dates: September 28, October 26 or November 16 Time: 8:30 am 5:00 pm Fee: $40.00/first child/day; $35.00/additional child/day Backpack checklist: A healthy lunch, indoor and outdoor footwear, and all the appropriate clothing for weather conditions. Please label all belongings. Please register early! Registration will be held until Wednesday prior to each date. Should required numbers not be met by this date, the program will be cancelled. * TBA A Special event will be planned for each day No swimming Karate This course focuses on the basic physical benefits of Karate-Do along with valuable life skills to help them succeed. Sensei Jones teaches respect and discipline in a safe, energetic environment. The style of Karate-Do studied is Go Ju-Ryu. BEGINNER Ages 6-12yrs Location: VPCC Date: Saturdays, September 15 th December 8 th (*No class Sept 29 th, Oct 27 th, Nov 24 th ) Time: 10:30-11:00am Fee: $55/ 10 Classes INTERMEDIATE Ages 6-12yrs Location: VPCC Date: Saturdays. September 15 th - December 8 th (*No class Sept 29 th, Oct 27 th, Nov 24 th ) Time: 11:00-12:00pm Fee: $55/ 10 Classes OR Date: Tuesdays, Sept 18 th, 25 th, Oct 18 th, 23 rd, Nov 13 th, 20 th, Dec 11, 18 th Time: 6:00-7:00pm Fee: $44/ 8 Classes NEW Learn traditional Okinawan Karate. In an energetic, challenging and safe class learn about Karate philosophy and history. You will be introduced to the basic movements and exercise of traditional Karate. YOUTH KARATE Ages 13-18yrs Location: Fusion Youth Centre Date: Thursdays, Sept 20, 27, Oct 18, 25, Nov 15, 22, Dec 13, 20. Time: 6-7:30pm Fee: $49.75/ 8 Classes (HST Included) Aikido Dates: September 15 - December 15 Location: VPCC Aikido unites the elements of self-defence, physical fitness and a non-violent philosophy into a modern martial art. The emphasis is on harmonizing, neutralizing and redirecting offensive force to your advantage. This class introduces the basic skills of Aikido in a safe and fun manner, simple Japanese terminologies will be used in class to preserve the heritage of the art. Kids Pre-teen Adult Ages 7-10 Ages Ages 14+ Saturdays 2:00-3:00 pm Saturdays 1:30-2:30pm Saturdays 1:00-2:00pm $77.00 $77.00 $ classes 14 classes 14 classes

10 Activities for our Youth Friday Night Fun Ages 6-12 years $6.00 drop in fee Check out our calendar of events to customize your activities. Space in each activity Is limited and is filled on a first come/first served basis. Land Activities 6:00-7:30 pm Community Swim 7:30-8:30 pm Date Land Activities Sept. 14 Movie on the Big Screen Sept. 21 Zumba Kids Crafts Dodgeball Wallyball Sept. 28 Kid s Pizza and Dance Party Registration by September 26th Oct. 5 Zumba Kids Group games Oct. 12 Movie on the Big Screen Oct. 19 Yoga for Kid s Crafts Dodgeball Group games Oct. 26 Kid s Pizza and Dance Party Registration by October 24th Nov. 2 Zumba Kids Group Games Nov. 9 Yoga for Kids Group Games Nov. 16 Movie on the Big Screen Nov. 23 NO ACTIVITIES SANTA S VILLAGE OPENS - FIREWORKS Nov. 30 Kid s Pizza and Dance Party Registration by November 28th Dec. 7 SURPRISE NIGHT Dec. 14 Crafts Group Games Dodgeball Dec. 21 Movie on the Big Screen ** PLEASE NOTE: Pool admissions standards apply. For Friday Night Fun a spot in the community swim will be guaranteed for the first 32 children ages 6-9 yrs. All 6-9 year olds will be in a PFD in an 8:1 ratio to comply with Provincial regulations. Parental permission form must be signed at drop off for children 6-9 yrs to attempt swim test. An unlimited amount of year olds will be admitted year olds will receive a green band and will be allowed to swim in the pool without a PFD Friday Night Fun is a drop in program Children are signed in for ratio purposes and supervised by program staff Children must abide by all rules Snacks/beverages are available for purchase during the program Children are responsible for their own belongings. Children must be the minimum age to participate. Proof of age may be required Should your child require assistance for any reason, please review with them to seek help from any assigned staff person

11 Come for a free tour to learn about what your community has to offer! 121 Thames Street N, Ingersoll ON fusionyouthcentre Monday to Thursday: 2:30 to 9:00pm Friday and Saturday: 2:30 to 10:00pm Daily programs for youth ages 10 to 18! Get involved with music,art,sports and multimedia! Annual $5 Membership fee!

12 Adult Classes Coed Bring your own mat to classes. Ages 14+ All ACTIVE classes are available for $8.00/drop in fee Yoga Steady postures and breath control mixed with relaxation. Set the physical and mental foundation to tap into our fullest potential. All levels welcome to challenge you re your yoga practice. Time: 5:45-6:45 pm Dates: Mondays, Sept. 10 Dec. 10 Fee: $84.50/13 classes (*No class Oct 8) Time: 5:45-6:45 pm Dates: Thursdays, Sept 13 Nov. 15 Fee: $65.00/10 classes Yoga Fusion A blend of Yoga, Pilates and fitness conditioning for a well-rounded combination of strength, core, stretch and relaxation Time: 5:45 pm 6:45 pm Dates: Wednesdays, Sept. 12 Dec. 12 Fee: $91.00/14 classes Time: 10:45 am 11:45 am Dates: Thursdays, Sept 13 Nov. 15 Fee: $65.00/10 classes Yoga Fit YogaFit is yoga for Everybody and EVERY BODY, designed to improve health, performance, flexibility and power in a fitness format Location: VPCC Time: 11:30 am - 12:30 pm Dates: Fridays, Sept. 14 Dec. 14 Fee: $91.00/14 classes Stroller Boot Camp Need help with your fitness and getting back into shape after the birth of your new baby? Come and run, jump, push, squat and pull your body into a healthy, strong & fit version of pre baby you! * This program is for anyone who has a baby under 2 years of age * Participants must have clearance to start exercising from a doctor * Jogging strollers are recommended but not necessary * Be prepared to exercise inside or outside (weather permitting) Time: 10:35 am 11:35 am Dates: Mondays, Sept. 10 Dec. 10 Fee: $84.50/13 classes (* No class Oct. 8) Dates: Wednesdays, Sept. 12 Dec. 12 Fee: $91.00/14 classes Ages 14+ A high intensity, NO DANCE, workout where every move is synced to the beat. A music lead interval training class. Pushing you harder to give everything you can... and then some! Location: VPCC Time: 6:45 pm - 7:45 pm Dates: Thursdays, Sept. 13 Nov. 15 Fee: $65.00/10 classes Aikido Exercise Class Ages 14+ This class is designed to introduce and supplement coordination exercises for the Aikido class on Saturday. Focus is on hands and feet coordination exercises. Regular workout clothing & shoes are worn for this class. No martial art uniform Do-gi) is required. Location: VPCC Time: 7:00 pm 8:00 pm Dates: Wednesday, Sept. 12 Dec. 12 Fee: $91.00/14 classes

13 Adults Registration Begins August 31, 2018 Co-ed Recreational Drop-in Volleyball Ages 18+ Join in each week for an evening of volleyball and fun. Location: Harrisfield School Dates: Wednesdays, September 12, 2018 April 3, 2019 Time: 7:00-9:00 pm Fee: $30.00 (GST included)/season Men s Recreational Basketball Ages 18+ Come out and enjoy a night with the guys Tuesday nights. Register early!! Space is limited. Location: IDCI Dates: Tuesdays, September 11, 2018 April 23, 2019 Time: 7:00-9:00 pm Fee: $ (GST included)/season Co-ed Competitive Drop-in Volleyball Ages 18+ Join in each week for an evening of volleyball for those who want a more competitive style of play! Location: IDCI Dates: Monday s, September 17, 2018 to April 8, 2019 Time: 7:00-9:30pm Fee: $30.00 (GST included)/season *Registration required for all above programs prior to start date. Registration can be done over the phone by credit card or in person Men s Ball Hockey League Ages 18+ Ingersoll Community Services Department is excited to run a new Men s Ball Hockey League at Fusion s outdoor rink. Register individually or sign up as a tem Location: Fusion Youth Centre Dates: Wed., season starts September 19-Dec. 10, 2018 Time: Between 6-9:00pm Fee: $80.00/individual OR $ / team of 7 Squash/Wallyball Ages 14+ Co-ed Court hours and booking information Hours: Monday-Thursday 5:30 am 8:45 pm Friday 5:30 am 8:00 pm Saturday: 8:00 am 5:00 pm Sunday: 9:00 am 2:30 pm * Court availability may be limited due to the block booking of special events and groups * Only one court time may be booked in advance * Double booking is not allowed * Each time slot is a separate payment * If you have a court booked and cannot make the court time, please call and cancel * Court times will have a 10 minute grace period, and then listed as no-show and available for use. Equipment: Players must supply all equipment. Eye protection is mandatory at all times to avoid eye injury. Eye glasses are not considered proper eye protection. Squash is available to clients aged 7 years or older without a parental supervision. Children 4-6 years must be playing with an individual 14+ years. Our courts are available for 45 minute bookings Fall Squash Ladder Challenge All Levels are welcome! Must have an active membership When: September 17 th December 14 th Ages: 18+ years Wallyball: Maximum 6 per court Non-members: $8.00 per court time Squash: Maximum 2 per court Non-members: $8.00 per court time FREE with all memberships Commitment? At least one game per week at a mutually agreed upon time How it works: The ladder lists members in ability order and players move up the ladder by challenging and beating those listed above them. If you successfully challenge another member (i.e. you win), then you move up to your opponents position on the ladder, and your opponent will fall by one place. Players must supply their own approved eye protection (mandatory) and their own racquet Register by September 7, 2018

14 Fitness

15 Adult Fitness DROP-IN FITNESS CLASSES CO-ED Starting Sept. 10 th Fitness class: Adult $8.00 Senior $7.00/class for non-members or Free with membership DAY Time Class Description MONDAY 9:30 10:30am Super Step A traditional step class that is high intensity 6:45-7:45pm Yogalates A unique combination of Yoga and Pilates created to enhance core stability, breathing control, flexibility and strength. TUESDAY 9:30-10:30am Three segments of your favourite fitness components all wrapped into one class. A different combination each week! 6:45-7:45pm Muscle Up Tone and strengthen all major muscle groups with high reps in this full body workout with the use of barbells and/or hand weights. Modifications for all fitness levels. WEDNESDAY 9:30-10:30am? Surprise Wednesdays! A different class each week 7:00-8:00pm Tabata HIIT High Intensity Interval Training using timing for a hard core cardio and muscle conditioning workout. THURSDAY 9:30-10:30am Body Tone A class that combines both cardio and muscle conditioning segments. High repetitions using hand weights, tubes, stability balls and one s own body for a great endurance conditioning class. FRIDAY 9:30-10:30am Step Cardio/ Muscle Up Tone and strengthen all major muscle groups with high reps in this full body workout with the use of barbells and/or hand weights. Step Cardio added in for a complete workout. SUNDAY 9:30-10:30am No Class Oct. 7th Muscle Up Tone and strengthen all major muscle groups with high reps in this full body workout with the use of barbells and/or hand weights. Modifications for all fitness levels. NO DROP IN FITNESS CLASSES Dec. 24 th, 2018 Jan. 6 th, 2019

16 HOURS Monday Thursday 5:30am-9:00pm Friday 5:30am-8:30pm Saturday 6:00am-6:00pm Sunday 9:00am-3:00pm PRO EQUIPMENT NEW TO TRAINING PERSONAL TRAINING PERSONAL TRAINING PACKAGES Weight Room Services Innovative cardio machines (treadmills, rowers, upright and Recumbent bikes, stair climbers and cross trainers) Strength training equipment to accommodate beginners to advanced lifters Certified staff available to answer questions and provide assistance Complimentary 30 minute orientation of the weight room any membership * Required for ages years What we offer Your program begins with an initial assessment. Trainers then develop a customized program that targets your fitness goals and schedule. Personal training will benefit anyone looking to. Lose weight and inches Increase motivation, add variety Increase lean muscle mass Increase energy and confidence Sports-specific training Improve cardiovascular fitness Improve mobility Rehabilitation Members Non-Members 1 Session $ $ Sessions $ $ Sessions $ $ ½ hr Session $ ½ hr Sessions $125.00

17 Aquatic Programming

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19 Fall Swim Schedule September 4 December 23, 2018 Level Monday Tuesday Wednesday Thursday Friday Saturday Sunday Length Swim 14+ years Family 6:00-8:45am 11:30-1:00pm 3:00-4:00pm 8:30-9:30pm 6:00-8:15 am 8:15-8:45am 1 lane 11:30-1:00 pm 8-9:00pm (1/2 pool) 6:00-8:45 am 11:30-1:00 pm 3:00-4:00pm 8:00-9:00 pm 6:00-8:15 am 8:15-8:45am 1 lane 11:30-1:00 pm 8-9:00 pm (1/2 pool) 6:00-8:15 am 8:15-8:45am 1 lane 11:30-1 pm 6:05-7:00 pm Community 10:10-11:10am 6:05-7:00 pm 10:10-11:10am 7:15-8:30 pm 7:45-8:45am 1:30-2:30pm 2:45-4:00pm In Recognition of the Oxford United Way Community Kick-Off Local Love, All Family and Community swims for the week of September 10 th September 16 th will be FREE Admission Standards Apply Pool Closed: October 8 and Dec. 24, 25, 26, 31, 2018 & Jan. 1, 2019 Length Swim: Open to swimmers 14+ years Length swim & leisure side & whirlpool Community: General public may swim as an individual or group (Admission standards apply) Family: Children swimming with adults/guardians (Admission Standards Apply) Admissions rates Youth 3-12 $3.50 Teen $4.00 Adult $4.50 Kids 2 & under FREE Senior 60+ $4.00 Family Swim $10.00 FREE with membership Christmas Swim Schedule December 24, 2018 January 6, 2019 Dec. 24 Dec. 25 Dec. 26 Thursday Dec. 27 Friday Dec. 28 Length Swim 6:00-8:15 am 6:00-8:15 am 14+ years 8:15-8:45 am 8:15-8:45 am 1 lane 1 lane Family CLOSED CLOSED CLOSED 11:30-1:00 pm 11:30-1:00 pm 6:00-7:00pm 6:05-7:00pm Community 1:30-2:55pm 10:05-11:00am 7:00-7:55pm 1:30-2:55pm 7:15-8:30pm Saturday Dec. 29 7:45-8:45am 12:30-1:30pm 1:35-2:55pm 12:30-1:30pm 1:30-3:00pm Sunday Dec :30-1:30pm 1:35-2:55pm Dec. 31 January 1 January 2 January 3 January 4 January 5 January 6 Length Swim 6:00-8:45am 6:00-8:15 am 6:00-8:15 am 7:45-8:45am 12:30-1:30pm 14+ years 11:30 1:00pm 8:15-8:45 am 8:15-8:45 am 12:30-1:30pm 8:00-9:00 pm 1 lane 1 lane 11:30-1:00 pm 11:30-1:00 pm 8:00-9:00 pm Family CLOSED CLOSED 6:00-7:00pm 6:05-7:00pm Community 1:35-2:55pm 1:35-2:55pm 1:30-2:55pm 6:00-6:55pm 1:30-2:55pm 7:00-7:55pm 10:05-11:00am 1:30-2:55pm 7:15-8:30pm Pool Party Packages (Packages are for 10 guests) All party packages come with * 1 host/hostess * 2 liters of Juice * 1 Balloon * 1 cake (with plates, forks & napkins) * Chips * 10 Free Youth Swim Passes per party * Parties must be booked in person at the Victoria Park Community Centre. * Pool Admission Standards Apply * Swim Accessories * Goggles * Bathing Caps * Swim Diapers These items may be purchased at the front desk. Package A Fees: $ Package B Fees: $ Saturday, Time: 3:00pm - 5:00pm Saturday, Time 4:00pm - 6:00pm No. of guests: 1-10 No. of guests: 1-10 Community Swim: 3:00pm - 4:00pm Semi Private Swim: 4:00pm - 5:00pm Room: 4:00pm - 5:00pm Room: 5:00pm - 6:00pm Add pizza for $20.00 to any party P.A. DAY SWIM 1:15 2:15 pm Sept. 28, Oct. 26, Nov. 16

20 Victoria Park Community Pool Admission Standards RED BAND - 5 YEARS OF AGE OR UNDER Children 5 years of age or under may not be admitted to the swimming pool unless they are accompanied by a parent/guardian who is responsible for their direct supervision(within arm s reach) One parent/guardian required per two children. YELLOW BAND YEARS Yellow bands are to be worn by children who are between 6 and 9 years of age. Must be accompanied by a parent/guardian that is responsible for their direct supervision (in the same area of the pool). Ratio is a maximum of 4 bathers to 1 parent/guardian. Ratio may be increased to 8:1 if lifejackets are worn by all yellow band swimmers. GREEN BAND YEARS Children 6-9 years of age who are able to pass the facility swim test may be admitted to the pool unaccompanied but must have a guardian present. Swim test = swim 2 widths of the pool with face in the water using a comfortable breathing pattern Children 6-9 years of age will be required to take the facility swim test each visit if they want to receive a green band years of age may be admitted to the pool unaccompanied, no swim test required, green band required. Must have a guardian present. NO Band Required- 12 Years+ 12+ years of age considered as a guardian in the pool, no swim test, no band required. Guardians are responsible for the children in their care while in the facility and must directly supervise the children at all times.

21 WATER AEROBICS Water is the best location for all fitness levels and ages. Whether you are just starting out in classes or you like a challenge, water aerobics may be the place to start. No swimming skills are needed. All exercises can be modified for your fitness level. Aqua Fit: A high energy aquatic program that focuses on cardiovascular conditioning and muscular toning. Deep Water: A no impact aquatic workout in the deep end. Focuses on endurance, cardio, and tones. Float belts supplied. Shallow Joint Together: A low intensity aquatic program of motion, flexibility, cardiovascular conditioning & balance. Deep Water Walking: For those wanting to and are able to go into deep water. This class is easy on the joints while strengthening and building muscle. Excellent aerobic and calorie burning workout. Deep Water Running: For those wanting a high intensity high cardio training workout. Held in deep water Fall Session September 4 December 23, 2018 Monday Tuesday Wednesday Thursday Friday Shallow Aquafit 9:00-10:00am 7:50-8:35pm 9:00-10:00am 7:05-7:50pm 9:00-10:00 am Deep Water Aquafit 10:15-11:00am Deep Walking 8:15-9:00 am 10:15-11:00am Deep Walking 8:15-9:00 am Deep Running 8:15-9:00am Joint Together Shallow 9:00-10:00am Shallow 9:00-10:00am Pay as you go Adults $8.00 per class Seniors $7.00 per class FREE with memberships Christmas Swim Schedule December 24, 2018 January 6, 2019 Shallow Water Deep Water Aquafit Joint Together Shallow Water Deep Water Aquafit Joint Together Dec. 24 Dec. 25 Dec. 26 Thursday Dec. 27 CLOSED CLOSED CLOSED Deep Walking 8:15-9:00 am Friday Dec. 28 9:00-10:00 am Deep Running 8:15-9:00am Shallow 9:00-10:00am Dec. 31 January 1 January 2 January 3 January 4 9:00-10:00am 9:00-10:00 am 7:05-7:50pm CLOSED CLOSED 10:15-11:00am Shallow 9:00-10:00am Deep Walking 8:15-9:00 am Deep Running 8:15-9:00am

22 Swim for Life Aquatic Registration Before you make your swim class selection, please check our registration guidelines below. If your child. Register in Previously in Previously in Lifesaving Red Cross YMCA: Society: Swim: Is 4 to 12 months old and ready Parent & Tot 1 Starfish Splashers to learn to enjoy the water with parent Is 12 to 24 months old and ready Parent & Tot 2 Duck Bubblers to learn to enjoy the water with parent Is 2 to 3 years old and ready Parent & Tot 3 Sea Turtle Bobbers to learn to enjoy the water with a parent Is 3 to 5 years and just starting out Preschool 1 Sea Otter Bobbers on his or her own... If 5 years+ Swimmer 1 Can get in and out and jump into chest-deep Preschool 2 Salamander Floaters water assisted; float and glide on front and back; blow bubbles and get face wet... If 5 years+ Swimmer 1 Can jump into chest-deep water; submerge and Preschool 3 Sunfish Gliders exhale underwater; float on front and back assisted for 3 sec... If 5 years+ Swimmer 1 Divers Can jump into deep water wearing a lifejacket; Preschool 4 Crocodile Surfers recover objects from the bottom; hold breath underwater; float, glide and kick on front and back... If 5 years+ Swimmer 1 Can do solo jumps into deep water; swim front Preschool 5 Whale Dippers crawl 5 m wearing a lifejacket and flutter kick on front, back and side If 5 years+ Swimmer 2

23 If your child. Register in Previously in Previously in Lifesaving Red Cross YMCA: Society: Swim: Is 5 to 12 years and just starting out Swimmer 1 Swim Kids 1 Otter Can jump into chest-deep water by themselves Swimmer 2 Swim Kids 2 Seal and into deep-water wearing a lifejacket; open eyes, hold breath, and exhale underwater; float, kick and glide on front and back... Can jump into deep water and do a sideways Swimmer 3 Swim Kids 3 Dolphin entry wearing a lifejacket; support self at the Swimmer surface for 15 sec.; do whip kick in vertical position; and swim 10 m on front and back... Can tread for 30 sec.; do kneeling dives and Swimmer 4 Swim Kids 4 Star 1 front somersaults; 10 m whip kick on back; and Swim Kids 5 swim 15 m front crawl and back crawl... Can complete the Canadian Swim to Survive Swimmer 5 Swim Kids 6 Star 2 Standard: Roll Tread (1 min.) Swim (50 m); dive; swim underwater; 15 m whip kick on front; breaststroke arms with breathing; and swim front and back crawl 25 m Can do shallow dives and cannonballs; Swimmer 6 Swim Kids 7 Star 3 eggbeater and scissor kick; swim 50 m front and back crawl; breaststroke for 25 m; sprint 25 m; interval training 4 x 50 m... Can do stride entries and compact jumps; legs- Swim Kids 8 Star 4 only surface support for 45 sec.; sprint 25 m Rookie Patrol breaststroke; swim 100 m of front crawl and back crawl and 300 m workout... Preferred successful completion Rookie Patrol Swim Kids 9 Star 5 Ranger Patrol Preferred successful completion Ranger Patrol Swim Kids 10 Star 6 Star Patrol Preferred successful completion Star Patrol Bronze Star Master Swimmer

24 Lifesaving Swim for Life Program Enrolling swimmers into the program Placement in Lifesaving Swim for Life Program depends on many variables including age, skill proficiency, previous experience and readiness. Please use the following as a guide when registering your child. If you have any questions, or wish a skill screening for your child, please contact Kim McCrystal (Aquatic Manager) at Swim for Life Parent and Tot Program (4 months 3 years) Participant Requirements Enroll in Level 4-12 months: Participating with a parent or caregiver Parent & Tot months: Participating with a parent or caregiver Parent & Tot years: Participating with a parent or caregiver Parent & Tot 3 Swim for Life Preschool Program (3-5 years) 3-5 yrs: Just starting out, previous lessons not necessary. Child in pool with instructor only Preschool years: Can get in and out, jump into chest deep water, float and glide on front and back assisted. Child is in the pool with instructor only 3-5 years: Can jump into chest deep water, submerge and exhale underwater, float on front and back for 3 sec. Child is in pool with instructor only. 4-5 years: Can jump into deep water, recover object from the bottom, float, glide and kick on front and back. Child is in pool with instructor only Preschool 2 Preschool 3 Preschool years: Can do front crawl, back crawl 5 m., tread water 10 sec., jump into deep water Preschool 5 Level Monday Tuesday Wednesday Thursday Saturday Sunday Parent Tot 1 10:10-10:40am 10:10-10:40am 11:20-11:50am Parent Tot 2 10:10-10:40am 10:10-10:40am 6:15-6:45pm 9:00-9:30am 11:20-11:50am Parent Tot 3 6:15-6:45pm 10:45-11:15am 11:55-12:25pm Preschool 1 10:50-11:20am 5:05-5:35pm 5:40-6:10pm 5:10-5:40 pm 4:50-5:20pm 5:05-5:35pm 9:00-9:30am 10:10-10:40am 11:55-12:25pm Preschool 2 5:05-5:35pm 6:20-6:50pm 5:25-5:55pm 5:40-6:10 pm 10:10-10:40am 10:45-11:15am Preschool 3 5:05-5:35pm 6:20-6:50pm 5:40-6:10 pm 9:35-10:05am Preschool 4 6:45-7:15pm 5:05-5:35pm 9:00-9:30am Preschool 5 6:45-7:15pm 5:05-5:35pm 9:00-9:30am Fall 1 Monday, Sept 10 - Oct. 29 *No class October 8 Wednesday, Sept 12 - Oct. 24 *No class October 31 Tuesday, Sept 11 - Oct 30 Thursday, Sept 12 - Nov 1 Saturday, Sept 15 - Nov 3 Sunday, Sept 16 - Nov 4 $43.75 $50.00 Fall 2 Monday, Nov 12 - Dec. 17 Tuesday, Nov 13 - Dec 18 Wednesday, Nov 14 - Dec 19 Thursday, Nov 15 - Dec 20 Saturday, Nov 17 - Dec 22 Sunday, Nov 18 - Dec 23 $37.50 Registration for Fall 1 Opens August 31, 2018 Registration for Fall 2 Opens November 5, 2018

25 Fall Swim Lesson Schedule Lifesaving Swim for Life Program SWIM FOR LIFE SWIMMER (5 years +) Program Registration Guide Participant Requirements All lessons in big pool Levels 5+ years: Beginner just starting out. Learning to become comfortable in water Swimmer 1 5+ years: Advanced beginner will learn to jump into deeper water, swim meters Swimmer 2 5+ years: Junior swimmers will learn to front/back swim 15 meters, whip kick, 30 sec surface support Swimmer 3 5+ years: Intermediate swimmers will learn front/back crawl, whip kick, breaststroke arms, sprints Swimmer 4 5+ years: Swimmers will master egg beater, dives, somersaults, sprints, interval training Swimmer 5 5+ years: Advanced swimmers will be challenged on entries, kicks, develop strength and power in strokes Swimmer 6 CANADIAN SWIM PATROL PROGRAM Rookie, Ranger, Star patrol is = to Swimmer 7, 8, 9 SWIM PATROL ROOKIE Advanced swimmers will develop all stroke efficiencies, begin sport skills and first aid skills SWIM PATROL RANGER To develop better strokes over distance, tackle lifesaving skills, first aid skills SWIM PATROL STAR 600 meter workouts, lifesaving skills, first aid skills Rookie Patrol Ranger Patrol Star Patrol Level Monday Tuesday Wednesday Thursday Saturday Swimmer 1 Swimmer 2 5:40-6:10 pm 6:20-6:50pm 5:40-6:10pm 6:45-7:15pm 5:10-5:40pm 5:20-5:50pm 9:35-10:05am 10:45-11:15am 5:10-5:40pm 5:20-5:50pm 9:35-10:05am Swimmer 3 5:05-5:50pm 5:05-5:50pm 9:00-9:45am 10:50-11:35am Swimmer 4 5:05-5:50pm 5:55-6:40pm 9:00-9:45am 10:50-11:35am Swimmer 5 5:55-6:40pm 5:55-6:40pm 10:50-11:35am Swimmer 6 5:55-6:40pm 5:55-6:40pm 10:50-11:35am Rookie $ :55-6:55pm Ranger $ :55-6:55pm Star $ :55-6:55pm Fall 1 Monday, Sept. 10 Oct. 29 *No class October 8 $43.75 Fall 2 Monday, Nov Dec. 17 Tuesday, Nov Dec 18 Thursday, Nov Dec 20 Saturday, Nov Dec 22 $37.50 Tuesday, Sept 11 Oct. 30 Thursday, Sept 13 - Nov. 1 Saturday, Sept 15 - Nov. 3 $50.00 Registration for Fall 1 Opens August 31, 2018 Registration for Fall 2 Opens November 5, 2018 PRIVATE LESSONS $23.00 / PERSON / CLASS. CALL TO SCHEDULE

26 Aquatic Programs Recreational Synchronized Swimming Club Coached by: Amber Spence This is a fun and dynamic oriented program aimed at improving all aspects of your swimming abilities. Learn strokes, synchronized swimming skills and routines. Improve your strength and endurance. Work toward your Trillium awards Time: 6:45pm - 7:45pm Dates: Mondays, September 10 December 17, 2018 *No class Oct. 8 Fee: $98.00 Aqua Adult A learn to swim/water safety program based on need of the adult Time: Wednesdays, 7:45pm - 8:30pm Dates: Fall 1: September 12 - October 24, 2018 Fee: $49.00 *No class on Oct. 31 Fall 2: November 14 December 19, 2018 Fee: $42.00 Private Swim Lessons Tuesdays or Thursdays 4:00pm - 4:30pm or 4:30pm - 5:00pm (must be booked for 8 weeks) OR November 5-9, any day from 5:05pm - 5:35pm, 5:40pm - 6:10pm, or 6:15pm - 6:45pm. Fees: $23.00/person/lesson Phone: Kim McCrystal to arrange days and times Lifesaving Lifesaving Fitness Swim NEW Program Join us for a fun exciting program for the young adult years. Learn how you may use the water to measure, monitor, and maintain your personal and lifesaving physical fitness. Strive to reach the Bronze, Silver or Gold standards. Teen years, must be able to swim 100 meters (4 lengths) Time: 4:00pm - 5:00pm Dates: Mondays, September 10 December 17, 2018 *No class Oct. 8 Fee: $98.00 Adults years, 30+ year need medical approval Time: 7:05pm - 8:05pm Dates: Mondays, September 10 December 17, 2018 *No class Oct. 8 Fee: $98.00 First Aid Lifesaving Society Standard First Aid with CPR C Time: 9:00am - 3:30pm Dates: Wednesdays, September 5 and 12 OR Saturday & Sunday, October 13 and 14, 2018 Fee: $ First Aid Recert Time: 9:00am - 3:30 pm Dates: Wednesdays, September 12 OR Sunday, October 14, 2018 Fee: $85.00

27 Leadership Bronze Medal Family Bronze Star Recommendation: 12 years of age Star Patrol Time: 9:00 am 10:00 am Dates: Saturdays, September 8 November 10, 2018 Fee: $74.00 Bronze Medallion/Lifesaving Emergency First Aid/CPR-B Prerequisite 13 years of age Time: 10:15am 2:15pm Dates: Saturdays, September 8 October 13, 2018 Fee: $ (Lifesaving manual not included) Bronze Cross/Lifesaving Standard First Aid /CPR-C Prerequisite 14 years of age, Bronze Medallion, & Current Emergency First Aid Time: 10:15am 2:15pm Dates: Saturdays, October 27 December 8, 2018 Fee: $ (Lifesaving manual not included) Lifesaving Assistant Instructor Through classroom and in-water learning, this course prepares candidate to help certified instructors with lessons. Candidates are introduced to the key principles of learning and teaching. Prerequisite: 14 years & Bronze Cross Time: 10:00 am - 1:00 pm Date: Saturdays, September 22, 29, October 6, 13, 20, and 27, 2018 Fee: $ materials Lifesaving Instructor and Swim Instructor Prepares candidates to organize, plan, teach and evaluate basic swim strokes and relates skill. Upon completion they may teach and certify candidate in the Swim for Life & Swim Patrol programs, Bronze Star, Emergency First Aid, and they may teach Bronze Medallion and Bronze Cross Prerequisite 16 years of age, Bronze Cross DATE: Watch for School to run in January 2019 Fee: $ material National Lifeguard School Prerequisite 16 years old, Bronze Cross, Current Standard First Aid Time: Friday 5:00pm - 9:00pm; Saturday & Sunday 8:00am - 4:00pm Dates: September 7, 8, 9, 14, 15, and 16, 2018 Fee: $ (manual not included) National Lifeguard School Recert. Time: Sunday, 9:00am - 4:00pm Dates: September 16, 2018 Fee: $56.00 NOTE: Leadership Certificates are current for two years from the issue date.

28 Parks & Trails

29 Parks Town of Ingersoll Parks Ingersoll Parks Manager: Darryl Capern Parks Shop: 269 Ingersoll Street South Phone: The Ingersoll Parks Department is responsible for: Maintaining 21 local parks and over 150 acres of parkland and open space Baseball diamonds and Soccer fields Tennis & Basketball courts Multi-purpose recreational trails Skateboard park, Fusion Youth Centre Splashpad Special Event support Parks Cami Flyer Soccer Park Centennial Park Centennial Court Currie Park Dewan Edward Garnet Elliott Heritage Court Jim Robbins John Lawson Kensington Lion s Lorne Moon North Meadows Scourfield Smith Pond Unifor Park Victoria Park Westfield Woodhatch Yvonne Holmes Mott Picnic Tables Benches Shady Areas (Trees) Playground Soccer Pitch Ball Diamond Washroom Parking Trails Tennis Courts: Westfield Park or Cami Flyer Park Splash Pad: Victoria Park PLUS Basketball Courts: Lion s or Kensington Park

30

31 North Meadows Naturalized Park Ingersoll Rotary Club Glenwood Rd. Rossiter Rd. Primary Trail Secondary trail North Meadows Naturalized Park King St. E. For more Trail Information visit

32 Ingersoll District Memorial Arena Rentals Ice Rental Prime Time Non-Prime Auditorium Sunday to Thursday $ per hr $ per hr $ per day $ per day Friday and Saturday After 2am charge $ Hourly $ For more information contact Jessica or jessica.elliott@ingersoll.ca Public Skating Schedule begins October 1st, Public Skating Saturday Time: 10:00 am - 11:00 am Public Skating Tuesdays & Thursdays Time: 4:00 pm - 5:00 pm Parents & Tots Tuesdays Time: 2:00 pm - 3:00 pm Parents & Tots Thursdays Time: 10:00 am - 11:00 am Shinny Hockey Tuesdays Time: 8:00 am - 10:00 am Huff & Puff Wednesdays Time: 9:00 am - 10:00 am Adult Only Skating 18yrs+ Tim Horton s FREE Christmas Skate Dec. 27, 28, 2018, January 2, 3, 4, 2019 Time: Wednesdays, 2:00pm - 3:00pm Thursdays, 2:00pm - 3:00pm Time: 10:30 am 12:00 pm ** There is NO Saturday Public Skate on NOVEMBER , DECEMBER , JANUARY , and MARCH Admissions rates for Public Skating Youth 3-12 $3.50 Teen $4.00 Adult $4.50 Kids 2 & under FREE Senior 60+ $4.00 Family $10.00 FREE with memberships

33 Lawson Park Ingersoll Rotary Club Ingersoll St. S. Thames River P Off Leash Dog Park King St. W. Tracks Charles St. W. Primary Trail Secondary trail P Parking Mini Putt For more Trails Information visit

34 Arena

35 Ingersoll District Memorial Arena Rentals Ice Rental Prime Time Non-Prime Auditorium Sunday to Thursday $ per hr $ per hr $ per day $ per day Friday and Saturday After 2am charge $ Hourly $ For more information contact Jessica or jessica.elliott@ingersoll.ca Public Skating Schedule begins October 1st, Public Skating Saturday Time: 10:00 am - 11:00 am Public Skating Tuesdays & Thursdays Time: 4:00 pm - 5:00 pm Parents & Tots Tuesdays Time: 2:00 pm - 3:00 pm Parents & Tots Thursdays Time: 10:00 am - 11:00 am Shinny Hockey Tuesdays Time: 8:00 am - 10:00 am Huff & Puff Wednesdays Time: 9:00 am - 10:00 am Adult Only Skating 18yrs+ Tim Horton s FREE Christmas Skate Dec. 27, 28, 2018, January 2, 3, 4, 2019 Time: 10:30 am 12:00 pm Time: Wednesdays, 2:00pm - 3:00pm Thursdays, 2:00pm - 3:00pm ** There is NO Saturday Public Skate on NOVEMBER , DECEMBER , JANUARY , and MARCH Admissions rates for Public Skating Youth 3-12 $3.50 Teen $4.00 Adult $4.50 Kids 2 & under FREE Senior 60+ $4.00 Family $10.00 FREE with memberships

36 INGERSOLL DISTRICT MEMORIAL ARENA MASTER ICE SCHEDULE TIME MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY 6:00am 6:30am 7:00am 7:30am 8:00am 10:30am 11:00am 11:30am 12:00pm 12:30pm 1:00pm 1:30pm 2:00pm 2:30pm 3:00pm 3:30pm 4:00pm 4:30pm 2:00-3:00pm Parent & Tot 4:00-5:00pm Public Skate 2:00-3:00pm Adult Skate 2:00-3:00pm Adult Skate 4:00-5:00pm Public Skate 10:30am Rotary Rink Mates 7:30pm 8:00pm 8:30pm 9:00pm 9:30pm 10:00pm 10:30pm 11:00pm 12:00am 5:00-11:00pm IDMHA 9:00-11:00pm Old Timers 5:00-11:00pm IDMHA 5:00pm 5:00-5:30pm 6:00pm 4:00-9:00pm IDMHA 6:00pm Ingersoll Skating 6:00-6:30pm Club 7:00pm 4:30-11:00pm WOGHA 7:00pm IDMHA 7:00pm- 12:00am NBC Hockey League 6:30am-10:00am IDMHA 8:30am 9:00am 8:00-10:00am Shinny Hockey 9:00-10:00am 9:30am Huff & Puff 9:30-10:00am 10:00-11:00am Parent & Tot 10:00am- 11:00am Public Skate 11:00am-4:00pm Ingersoll Skating Club 4:00pm-7:00pm WOGHA 7:00pm-11:00pm IDMHA 6:30am- 12:00pm IDMHA 12:00pm- 1:00pm WOGHA 1:00pm 5:30pm Ingersoll Skating Club 5:30pm- 8:00pm WOGHA 8:00pm- 11:00pm IDMHA IDMHA Ingersoll District Minor Hockey Association WOGHA West Oxford Girls Hockey Association *Master schedule only shows regular user groups. For more information about available ice times, please contact the arena at

37 Follow us on Ingersoll Community Services Dept to stay up to date on everything Community Services For more information, check out our website portal at and click on the Community Services Tab NEW SOFTWARE which includes ONLINE BOOKING, REGISTRATION AND PAYMENT COMING in 2019! Comments, Questions or Concerns? Please contact or