WINTER 2013/2014 PREPAID PROGRAM CAMELBACK MOUNTAIN RESORT

Transcription

1 WINTER 2013/2014 PREPAID PROGRAM CAMELBACK MOUNTAIN RESORT

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3 CRITERIA Fifteen or more enrolled, paid participants organized by a group leader. Group Leader is responsible for coordinating and selling the program, coordination of all on-line registrations, collection of monies, and distribution of each group member s Prepaid ID Card. Payment made to Camelback Mountain Resort in one transaction by Friday, November 8, Payment to Camelback will be made with a money order, cashier s check or organizational check. Personal checks will not be accepted. Mail payment to: Camelback Mountain Resort P.O. Box 168 Tannersville, PA ATTN: Linda Galante The Prepaid Program is a five-week program. Registration for the program will be done online. Your login and password will be ed to you once we receive your Intent to Participate. After Friday, November 8, 2013 all club add-ons will be done manually through Group Sales. No add-ons will be accepted after Friday, November 22,

4 SCHEDULE The 2013/2014 Prepaid Program begins the week of Monday, January 6, All programs must be completed, weather permitting, by Friday, March 14, The 2013/2014 hours of operation change due to Day Light Savings Time as of March 9, Holiday Blackout Periods for Prepaid Groups. Please incorporate the following black-out dates into your 5-week schedule. No Prepaid visits accepted during the following periods: Martin Luther King Weekend Saturday, January 18 through Monday, January 20, 2014 Presidents Week Saturday, February 15 Friday, February 21, 2014 TIMES OFFERED Midweek/Non-Holiday After-School Program Monday-Thursday 3:00* 9:00 PM Midweek/Non-Holiday After-School Program Friday 3:00* 10:00 PM Midweek/Non-Holiday Day Program Monday-Thursday 9:00AM* 9:00PM Friday 9:00AM* 10:00PM Weekend/Non-Holiday All Day Program Saturday 8:30AM* 10:00 PM Sunday 8:30AM* 9:00 PM Saturday/Non-Holiday Twilight 3:00* 10:00 PM Sunday/Non-Holiday Twilight 3:00* 9:00 PM *Lift ticket will be available ½ hour prior to beginning of time frame IMPORTANT DATES - SAVE THE DATE Friday, September 20, 2013 Friday, November 8, 2013 Friday, November 22, 2013 Prepaid Enrollment Form due. Mail, fax or scan. Payment Deadline for Groups for the Incentive Program Payment Deadline for Add-ons, no incentives included. 3

5 PRICING Registration Deadline: Friday, November 8, 2013 Monday Thursday After-School 3:00 9:00 PM Friday After-School 3:00 10:00 PM Monday Thursday Non-Holiday All Day 9:00 9:00PM Fri 9:00 10:00PM Saturday Sunday Non-Holiday Twilight Sat 3:00 10:00 PM Sun 3:00 9:00 PM Saturday Sunday Non-Holiday All Day Sat 8:30 10:00 PM Sun 8:30 9:00 PM Lift Tickets Only $89 $115 $89 $115 $165 Ski/Snowboard Lessons* Ski/Snowboard Rentals Helmet Rentals w/wrist guard $45 $45 $45 $45 $45 $55 $55 $55 $55 $55 $50 $50 $50 $50 $50 Wrist guard only $20 $20 $20 $20 $20 * Lessons are only offered to children 6 years and older. Snowsports School reserves the right to ask for proof of age. Special Offer only for Prepaid Participants - After all 5 visits have been completed, the Prepaid ID Card can be upgraded to a complimentary CamelCard at Guest Services. A CamelCard is a $49 value and offers the holder to: First ticket FREE, than every fourth ticket FREE, anyday! 50% off Open-to-Close midweek/non-holiday lift tickets 50% off any Twilight lift tickets after 3PM, including weekends/holidays 25% off Open-to-Close weekend/holiday lift tickets A parent/guardian/group leader must accompany anyone under the age of 18 when picking up the CamelCard. Participant and parent (if under 18) must sign the CamelCard Seasonal Contract, available online. The Prepaid ID Card must be surrendered at that time. 4

6 SEASON PASSES Prepaid Program deadline for Early Season Discount November 22, 2013 DIRECT-TO-LIFT ACCESS STUDENT SEASON PASS Students age 6 18 ADULT SEASON PASS Adults 19 & Older BEST VALUE IN THE REGION! Best Value! NIGHT RIDER PASS Ski & Ride 3PM to close seven nights/week Valid January 1, February 28, 2014 Beginning March 1, 2014, Ski/Ride open-toclose seven days/week Purchase rentals/lessons through ski club at offered prepaid rate 25% off retail rentals when not skiing/riding with ski club $99 N/A VALUE PASS Valid Monday Friday open-to-close and weekends after 3PM, all season long. After March 1st: Valid any day open-to-close. $199 if purchased online by 11/22 $399 if purchased in-season $199 if purchased online by 11/22 $399 if purchased in-season SUPER PASS Unlimited Season Pass with First Trax*. Unlimited access all season long. $399 if purchased online by 11/22 $699 if purchased in-season $599 if purchased online by 11/22 $899 if purchased in-season *First Trax is only offered Saturday and Sunday, 7:30AM - 8:30AM Season Pass processing for Prepaid Group Participants (not group leaders) begins Sunday, December 1, 2013, contingent upon receipt of full payment by the group, not payment by individuals. Prepaid Group payments must be received and posted to account prior to any participant season passes being issued. A parent/guardian/group leader must accompany anyone under the age of 18 when picking up a Season Pass. Season Passes cannot be issued to a minor without the signature of a parent or legal guardian on the Season Pass Contract. Participants will be able to download the Contract from the Club Management website during the registration process. Season Pass Holders must have this signed Contract with them prior to having their season pass picture taken and the issuance of the pass. 5

7 GROUP LEADER RESPONSIBILITIES The Group Leader and Advisors are responsible for: Adhering to all program deadlines and guidelines Communications with parents/guardians informing all participants of the program deadlines & guidelines while also enforcing them Providing Camelback Group Sales with complete and accurate participant information Checking in with Ski Patrol on a regular basis while here with group Monitoring behavior of students/participants while on the mountain and in the lodges An associated group, defined as a group who is affiliated with an organized program such as a youth organization, school, college, registered church, scout group, business or park & recreation, has designated chaperones on the mountain and in the lodges, who are responsible for: Assisting students/participants through the rental shop before and after skiing OF TOP IMPORTANCE: Delivery and release of Ski School participants, in the SnowSports Learning Zone, is the sole responsibility of the Group Leader/Chaperones whether the group travels by bus, vans or cars. Groups must designate staff for this responsibility for each of their visits Checking in with Ski Patrol on a regular basis while group is here Monitoring behavior of students/participants while on the mountain and in the lodges GROUP LEADER INCENTIVES Group Leader Incentives are based on the number of online registrations paid directly to Camelback by Friday, November 8, Any payments, received by Camelback, after Friday, November 8, 2013 will NOT count toward Group Leader Incentives. Groups can accept additional participants after November 8 but the opportunity for you to receive the maximum incentives offered in this program is solely based on registrations as of Friday, November 8. Manual registrations will be accepted on the one-time add-on date of Friday, November 22, 2013 but the incentive program is closed as of Friday, November 8,

8 GROUP LEADER INCENTIVES CONTINUED Incentive fulfillment, and issuance of Complimentary Pass Products, will not be based on the opening day of the 2013/2014 Ski Season. Once your program is closed and paid-in-full, group leader incentives will be determined. Camelback requires 7-10 business days for processing incentives. GROUPS WITH 15 OR MORE PAID PARTICIPANTS BY FRIDAY, NOVEMBER 8, 2013: # PAID SKIERS/RIDERS # SUPER PASSES Total of 1, as defined in Option 1, 2, 3 or Total of 2, as defined in Option 1, 2, 3 or Total of 3, as defined in Option 1, 2, 3 or Total of 4, as defined in Option 1, 2, 3 or and more Total of 5, as defined in Option 1, 2, 3 or 4 OPTION 1: OPTION 2: OPTION 3: OPTION 4: SUPER PASS SUPER PASS 2 SUPER PASSES 2 GUEST CARDS for group leader with family privileges Includes spouse and children under age 18, living at home. Teenage children must provide current high school ID before passes are issued. Limit of 4 passes per family, including the group leader. for group leader with a Guest Card Pre-loaded with 15 Open-Close lift tickets valid during the 2013/2014 season. An Activity Release form must be signed in Guest Services for each complimentary ticket issued. Guest Cards will not be replaced if misplaced, lost or stolen. with no additional pass or ticket privileges This option is only for those groups that have two group leaders, sharing responsibilities, but only qualify for one Super Pass incentive. This incentive cannot be combined with any other incentive offer. with no additional pass or ticket privileges Two Guest Cards pre-loaded with 15 Open-to-Close lift tickets valid during the 2013/2014 season. An Activity Release form must be signed in Guest Services for each complimentary ticket issued. Guest Cards will not be replaced if misplaced, lost or stolen. 7

9 GROUP LEADER INCENTIVES CONTINUED Summer 2014 Camelbeach Guest ID Card All Prepaid Group Leaders will receive one Summer 2014 Camelbeach Guest ID Card valid for 10 waterpark visits, to share with family and friends. 6th Visit A 6 th complimentary visit will be awarded to any Prepaid Group that has a 15% paid-participant increase over their 2012/2013 final, paid enrollment. This will be determined, by Camelback staff, after January 26, 2014 when all/ any changes to enrollment have been made. The 6 th visit is a collective group visit inclusive of lifts and rentals only and will be processed at Group Sales on the date of your 6 th visit. A sixth lesson is not included in this incentive and there is no make-up for group participants who are not present. Complimentary Lift Tickets & Rentals To be used as a benefit to your group. For every 15 paid lift ticket/season pass products in your group, you will receive three complimentary lift vouchers valid for the same time frame that your group visits. (i.e. midweek/nonholiday after 3:00 p.m.). In addition, for every 15 paid rentals (combination of skis/snowboards), you will receive three complimentary rentals, also valid for the time frame your group visits. 8

10 CHAPERONES (THOSE WHO DO NOT RECEIVE A SEASON PASS) This benefit is available to Associated Groups only. These groups are affiliated with an organized program such as a youth organization, school, college, registered church, scout group, business or park & recreation organization. Associated Groups require chaperones to supervise and assist the students while skiing/riding at Camelback. The number of chaperone lift tickets and rentals offered will be established by Camelback, based on the number of students in the group. We have established a policy of one chaperone for every 15 skiers/riders. If a School Board requires a specific ratio of chaperones-to-student ratio when the group is on the mountain, Camelback will honor that requirement, with documentation from the School Board to Linda Galante, by Friday, December 13, The Group Leader will receive a chaperone card pre-loaded with lift tickets. The quantity of lift tickets pre-loaded, on the card, is based on approved number of chaperones at five visits per chaperone. They are to be used only by your chaperones while they are in a supervisory capacity with your group. Rental equipment and/or lessons, for use by chaperones only, on your group s scheduled visits, will be issued each week by the Group Sales Staff at Group Sign-In. The Group Leader may present the chaperone card at Group Sales, in Guest Services, when they are signing in each week. Group Sales will fulfill chaperone lift ticket needs. On the first group visit, prior to distribution of complimentary chaperone lift tickets, each chaperone must sign an Activity Release form available in Guest Services. If a group redeems all of the pre-loaded lift tickets, prior to the completion of their five-week program, the group can purchase lift tickets at the 2013/2014 Retail Group Price. Chaperone privileges are not offered to guests of the group leader on the night of their visit or on any other day during the 2013/2014 Season. 9

11 CANCELLATIONS - Must be made by noon on the date of visit If you must cancel your group s scheduled visit, for any reason, Camelback must be notified no later than noon on the day of your visit. Groups that fail to contact us before the cut-off time of noon will have that day counted as a visit. The 12:00 Noon cut-off for cancellations allows us time to notify department heads for the purpose of staffing. If Camelback must cancel groups due to weather conditions on the mountain, or any other reason, we will contact group leaders by noon so they can notify bus companies and participants in their programs. The only exception to this is an unexpected emergency that interferes with mountain operations after 12:00 Noon. Group leaders, in car groups, must have a plan for communicating cancellations to their group participants. Cancellation by a group, for any reason other than a school closure, must also be made by 12:00 Noon on the day of your visit. However, a make-up date may not always be possible. All programs must be completed by March 14, 2014, weather permitting. REFUND POLICY We only issue pro-rated refunds for group members that have been injured during the course of the program. The enclosed form must be completed by the Group Leader and returned with a doctor s note and the Prepaid ID Card/Season Pass. Refunds will be issued in the manner in which they were paid and sent directly to the source of the payment. Please allow 4 to 6 weeks for processing, once the form, doctor s note and Prepaid ID Card/Season Pass have been submitted. There are no refunds for prepaid rentals if personal equipment is purchased after payment has been made by the group. The Group Leader is responsible for including this information in any enrollment paperwork that goes home to parents. 10

12 RENTALS Equipment rental tickets are issued, to participants who registered and paid for rentals. Equipment rental tickets are issued at the Ticket Windows when their Prepaid ID Card is swiped. Ski rental packages include: skis, boots and poles. Snowboard rental packages include; board and boots. Wrist guard and helmet rentals can be purchased at the time of online registration. Group participants enter the Rental Shop through the Preferred Renters single door located under the breezeway. If equipment is lost or stolen, the person whose name is on the Rental Ticket will be charged. Their Prepaid ID Card will be suspended until the charge has been paid. Please remind all group members to utilize the equipment check station located on the deck outside of the Big Pocono Family Eatery (main cafeteria). The use of equipment check is FREE for season pass holders and Prepaid Group rental equipment. Personal equipment is not permitted in the Rental Shop. Personal equipment can be checked at the equipment check station located on the deck outside of the Big Pocono Family Eatery (main cafeteria). Charge is $2.00 per night - unlimited checking. The group leader or a chaperone, from the group, must accompany the group into the Rental Shop upon arrival and during returns in order to assist their participants with any challenges and to keep control of their group. Group participants may switch from skis/snowboard or vice versa however, this must be done prior to their third trip and can only be done at Group Sales not via a phone call from a parent. Group Leader must accompany the participant to authorize. Group participants with personal equipment should be encouraged to use the Annex Changing Rooms adjacent to the bus drop-off area. Group participants are asked not to leave personal items such as shoes, bookbags or clothes in the Rental shop. Lockers will be available under the breezeway and free cubbies are located in the Big Pocono Family Eatery. 11

13 SNOWSPORTS LESSON TIMES Your group s lesson time will be scheduled, in advance, by Camelback SnowSports School Staff based on your arrival time, departure time and daily demand of both individual guests and other groups. For groups arriving by bus, we must build in an allowance for delayed arrival of buses whether due to late departure from schools, road congestion, road construction or weather. Camelback Ski School Staff will schedule lessons for Prepaid After School groups between 4 PM 6:30 PM. 12

14 FIRST AID & SKI PATROL Every member of the Camelback Ski Patrol is an Outdoor Emergency Care Technician and member of the National Ski Patrol. Many of our members have additional training in advanced care and have been with our organization for several years. The Ski Patrol Office is located directly behind Guest Services. Camelback requires group leaders to provide Group Sales with emergency numbers and cell phone numbers for all chaperones / advisors who are on the mountain or in the lodges on the first night of ski club. Ski Patrol will keep a current file of these numbers. If contact numbers change during the season please make sure to notify Group Sales. Groups should consider having an extra vehicle along on the trip in case a participant in the group is injured and requires off-site medical treatment. Your Skier / Rider Responsibility Code is a set of safety guidelines for skiers/boarders, endorsed by the National Ski Areas Association, which all skiers and riders are expected to adhere to while at Camelback. Discuss with your group participants the importance of knowing and understanding Your Responsibility Code. A copy of the Responsibility Code is included in this packet for distribution to all participants in your group. 13

15 SKIER EDUCATION PROGRAM Skier Education Programs, for the upcoming 2013/2014 Season can be scheduled through our Ranger Patrol Director. Scheduled Programs are available beginning November 4, The purpose of this program is to promote snow sport safety, whether at Camelback Mountain Resort or any other ski area. The program will educate the participants of your group on how to prepare for the winter season as well as your five-week program at Camelback. We recommend that you schedule this program when parents are able to attend with their children. GENERAL OUTLINE OF THE PRESENTATION The Skier s Responsibility Code, Slope Safety and Slope Etiquette Freestyle Terrain Safety Proper attire for weather and temperatures that can be expected at the ski area Physical conditioning for outdoor winter activities Services and facilities for groups Value of lessons Camelback s Ranger Patrol - policy for reckless skiers/riders National Ski Patrol affiliation and services Procedure for lost or injured guests Parental support of Camelback s Slope Safety policies in addition to the guidelines of your groups guidelines and rules Our goal is that all guests of Camelback Mountain Resort have an enjoyable experience and enjoy the sport of skiing and snowboarding for many years to come. Please complete the Request for Skier/Rider Education Program included in this packet. When completing the request for a program, please provide your 1 st, 2 nd and 3 rd choices for dates. Presentation schedules will be confirmed on first-come/firstserve basis. Camelback Mountain Resort Prepaid Group Sales Ext

16 PREPAID PROGRAM: INTENT TO PARTICIPATE FORM WINTER SEASON Please complete the entire enrollment form and return to Camelback no later than Friday, September 20, Please Type or Print Clearly GROUP NAME: GROUP LEADER: WORK HOME (Please provide a home and work in the event we need to reach you during the day) BUSINESS ADDRESS: HOME ADDRESS: WORK PHONE: ( ) EXT. MOBILE: ( ) HOME: ( ) DAY OF VISIT: Scheduling is on a first come/first serve basis. Camelback reserves the right to limit the number of groups/ participants on any night. Group will be arriving by: BUS VANS CARS Group s Time of Arrival: Anticipated # of Participants: Group s Departure Time: Black-out Periods: January 18-20, 2014 and February 15-21, Please incorporate these black-out periods in your scheduling below. All programs must be completed, weather permitting, by March 8, Scheduled Visits: #1 #2 #3 #4 #5 Dates not to include in your 5-week schedule: 1/18, 1/19, 1/20 and 2/15, 2/16, 2/17, 2/18, 2/19, 2/20, 2/21 Please initial below I understand, my group is not eligible for this program if we do not have 15 paid participants by November 22, I understand children age 6 & under, by January 6, 2014, are not eligible for this program. I understand lesson times will be assigned by Camelback SnowSports School once all registration is completed. The availability of Group Leader incentives will be date specific, not based on the first operating day of the season. I understand there is no customizing of sessions for when prepaid groups ski. Linda Galante Camelback Mountain Resort P.O. Box 168 Tannersville, PA Phone: Ext Fax: linda@skicamelback.com

17 REQUEST FOR SKIER/RIDER EDUCATION PROGRAM SCHOOL NAME: GROUP LEADER NAME: SCHOOL ADDRESS: GROUP LEADER PHONE (WORK): GROUP LEADER PHONE (CELL): Preference of Dates for Skier/Rider Education Program: Program is available beginning November 4, st Choice 2nd Choice 3rd Choice We will do our best to accommodate all requests however they will be scheduled on a first-come, first service basis. One presentation scheduled per evening. Only one visit per Prepaid Group. Start-Time Requested for Presentation: Will parents/guardians be in attendance? Yes or No Approximate number expected to be in attendance for your presentation: A video will be presented, titled Smart Style. Viewing of this video is a requirement before being issued a Park Pass. The Camelback Representative will have Liability Release Forms, also required for the Park Pass, that parents/ guardians and participant will be able to sign on the evening/day of your presentation. Please make arrangements to have AV equipment, DVD player & projector, screen and microphone available, for viewing of the video that is on disc. Presentation and scheduling for the Skier Education Program will be coordinated by: Steve Chaladoff, Ranger Patrol Director, Camelback Mountain Resort. Linda Galante will be coordinating all back-end processing of your group. Steve Chaladoff Ext schaladoff@skicamelback.com Fax: (please include a cover letter to Attn: Steve Chaladoff)

18 REQUIRED INFORMATION FOR PREPAID PROGRAM REGISTRATION We recommend that Prepaid Group Leaders have participants complete a paper registration form that will include all their order information, even if the participant or a parent/guardian registered online. This form can serve as a back-up for group leaders to check/cross-check a participant s order, especially when parents were doing the online registration and ordering either the wrong rental equipment/lessons or not ordering everything their child needed because they were new to the sport or did not quite understand the program. Attached is a registration form that you can copy and include in what you distribute to your group participants. Group Leaders should have each participant complete a copy of the attached form as it includes all of the fields required on Club Management. If your group includes multiple family members, they will need to complete one registration sheet per family member. i.e. if a family of four is joining your program, you will need four individual registration forms so that you know what each individual has ordered. If a parent is registering two children in a school program, that parent must provide you with a registration form per child. Having a paper registration form, for each participant in your group, will allow the Group Leader to confirm that the participant ordered correctly online. If there is any discrepancy with the paper form and what you see online, when you are doing your close-out, it can be corrected before we print the Prepaid ID Cards. This will make your first visit that much less stressful. If you would like an e-copy of this Required Participant Information Form, to keep as a master copy for the packets you send out, just let me know and we will send it to you. Please your request to: linda@skicamelback.com

19 PARTICIPANT REGISTRATION FORM WINTER SEASON Participants Name: Parent/Guardian Name: (who completed online registration) Participants Parent/Guardian Street Address: City, State, Zipcode: Home Phone: ( ) Emergency Phone: ( ) Participants DOB mm/dd/yy: Participants Height: Participants Weight: Ski Rentals (please circle): YES NO Snowboard Rentals (please circle): YES NO Street Shoe Size, full or 1/2 sizes: Snowboard Stance: REGULAR GOOFY Ski/Board Boot Size, full size only: (1/2 sizes should move up to the next full size) Helmet Rental (please circle): YES NO Ski Lessons (please circle): YES NO Wristguard Rental (please circle): YES NO Ability Level (please circle): Type I - Beginner Type II - Intermediate Type III - Advanced

20 PARENTAL AGREEMENT Due to the number of participants in our Prepaid Program, Camelback has set guidelines in order to eliminate any confusion for all concerned. Both the participant and the participant/guardian must sign and return this form to your leader. REFUNDS Refunds will be issued only with a doctor s excuse. The written doctor s excuse must be given to the group leader along with the participants Prepaid ID Card or Season Pass. The Group Leader will complete the Refund Form included with this packet. This form, along with the doctors note and Season Pass/Prepaid ID Card must be returned to Camelback before any refund will be issued. Camelback will work directly with the Group Leader to initiate the refund process. Refunds will be issued in the manner in which payment was received. Refunds are not immediate. Please allow 4-6 weeks for processing. Refunds will not be given for: If a student is uncertain about sports team eligibility at the time of program registration and decides not to participate or is unable to ski after payment is made. For ski/snowboard rentals when equipment is purchased or is given as gifts after the registering and paying for this program. If a participant never uses the rental equipment. If a participant/parent changes their mind and decides not to participate after payment is made. I understand and agree to the refund criteria above. LOST OR FORGOTTEN PREPAID ID CARDS If a participant forgets their Prepaid ID Card, the participant must be accompanied to Guest Services by their Group Leader. A one-time manual transaction will be processed and the lift ticket will be debited against their Prepaid ID Card. It will be noted on their account. If forgotten more then once, the participant must pay for a lift ticket. If a participant loses their Prepaid ID Card, there is a one-time fee of $25 to replace. It will be noted on their account. I understand and agree to the Forgotten and Lost Prepaid ID Card guidelines above SEASON PASSES Prepaid Season Pass pick-up begins Sunday, December 1, 2013, provided full payment for the group has been received. A Season Pass contract must be signed by a parent or legal guardian for all participants under the age of 18. If a participant loses their Season Pass, there is a replacement charge of $75. It will be noted on their account. I understand and agree to the Season Pass guidelines above including the Black-out Period for picking up Season Passes. RENTALS Once rental equipment is purchased, through the program, refunds will not be given if participant purchases or receives a snowboard of their own. We recommend that your child be sure about their rental equipment decision, skis or snowboard. Please make sure you order correctly when registering online. Once the rental equipment has been purchased, no refunds will be given if your child is trying snowboarding for the first time and decides he/she doesn t like it. They may switch one-time to ski / snowboard rentals prior to the third week, ONLY, of their program. We recommend renters complete two group visits on their selected equipment however they have up to the third visit to make one change. Refunds or credit will not be given.

21 If your child has their own snowboard, it must have metal edges and strap-in or step-in bindings. Snowboard boots are required. Visit your local ski or snowboard shop for advice on proper equipment. If equipment is lost or stolen, the person whose name is on the form will be charged. Their Prepaid ID Card will be shut off until the charge has been paid. Camelback rental equipment, purchased in this program, can be checked FREE of charge, at the Check Station located on the deck outside the Pocono Family Eatery. Personal equipment can be checked for $2.00, unlimited checks/per night. I understand and agree to the Rental guidelines above. SKI / SNOWBOARD SCHOOL Ski/Snowboard School participants must be age 6 or older at the start of the Prepaid Program- Monday, January 6, Ski School reserves the right to request proof of age and remove, from the lesson program, a child under the age of 6. As with equipment rental, once your child has registered for ski or snowboard lessons, transferring from one to the other must be done prior to the third week of the program. We recommend lesson participants complete two group visits in their selected area; ski or snowboard, however they have up to the third visit to make one change. Refunds or credit will not be given. Your child is entitled to five lessons. If they miss a group visit, they will still have the lift ticket, lesson & rental (if applicable) on their Prepaid ID Card. A paper lesson ticket is issued each week when the Prepaid ID Card is swiped. This lesson ticket is valid only on the date it is printed and will be collected by the instructor. When parents are providing transportation, it is the parent s responsibility to have their child to Ski/ Snowboard School on time. Instructors will not hold classes for late arrivals. If a skier/snowboarder misses their lesson, they will have the lesson on their Prepaid ID Card and can make it up at the end of their scheduled 5-week program at the 6:00 p.m. General Public Lesson time. All programs must be completed by March 14, Delivery and release of Ski School participants, in the SnowSports Learning Zone, is the sole responsibility of the Group Leader/Chaperones/Parents whether the group travels by bus, vans or cars. All lessons for children ages 6-8 will be taught on the Teaching Hill, the Coolmoor Trail and the Sunbowl Trail. Children, this age, will not be taken to any other part of the mountain during a lesson. Lessons will be taught on terrain appropriate to the level of the students in the class. Students may be riding the Coolmoor or Sunbowl chairlifts with an instructor, other students or other mountain guests. If you/your child missed the group lesson on a scheduled group visit, you can make it up at the General Public Lesson time of 6:00 p.m., on a day that fits your ticket program. I understand and agree to the Ski /Snowboard School guidelines above. ABSENTEES When a participant misses a scheduled group trip(s), unused lift tickets remain on their Prepaid ID Card. The participant will be able to use that visit after the group completes their five week program. The lift ticket will be valid for the same time-frame that their group skied. At no time will the Prepaid ID Card be extended or valid other than the days or time slot it was purchased for the 2013/2014 Ski Season. 2013/2014 Operating Hours change as of Daylight Savings Time; March 9, If your group visits on: Midweek Nights lift tickets are valid, Monday-Thursday non-holiday 3 PM to close Midweek Days lift tickets are valid, Monday-Friday, non-holiday 9 AM to close Weekend Nights lift tickets are valid any non-holiday Sunday through Saturday night session 3 PM to close Weekend Days lift tickets are valid, Any Open-to-Close non-holiday session Lift tickets in this program are not valid during the Martin Luther King holiday, Saturday, January 18 Monday, January 20, 2014, and President s Week, Saturday, February 15 Friday, February 21, Products on the Prepaid ID Card are valid only for the ski season in which they were purchased. The 2013/2014 Ski Season will end in March The Prepaid ID Card is non-transferable. I understand and agree to the Absentee guidelines above.

22 Once the program has begun, any questions, concerns or problems you may have must be brought to the attention of the group leader. It is the group leader s responsibility to contact Camelback on your behalf. Feel free to make a copy of this Agreement for future reference. We (participant/ parent or guardian) understand and agree to all the program guidelines associated with participation in prepaid group program at Camelback Mountain Resort for the 2013/2014 Ski Season. NAME OF GROUP: NAME OF PARTICIPANT: PARENT / GUARDIAN (if participant is under 18) please print PARENT / GUARDIAN (if participant is under 18) signature HOME PHONE Version: August 2013

23 REFUND INFORMATION We only issue pro-rated refunds for group members that have been injured during the course of the program. The enclosed form MUST be completed and returned with a doctor s note. The Prepaid Card and/or Season Pass must also be returned to Camelback. Refunds will be issued in the manner in which they were paid and sent directly to the group participant. Please allow 4-6 weeks for processing once the form, doctor s note and Prepaid ID card/ Season Pass have been submitted to Camelback. There will be no refunds for rentals if personal equipment is purchased after payment has been made. Linda Galante Sales Manager Camelback Mountain Resort P.O. Box 168 Tannersville, PA Ext Linda@skicamelback.com Group Name: REFUND FORM Participant s Name: Parent/Guardian: Home Address: Home Phone Number: Purchased: Tickets Ski Rentals Snowboard Rentals Helmet Rentals Ski Lessons Snowboard Lessons Super Pass Value Pass Student Night Pass

24 THE LOFT HELMET OFFER Your price to own: $48 $75 Value HOW TO SIZE AND FIT Measuring Tape. To determine your correct size, wrap a measuring tape around your head, just above your eyebrows. The tape should be placed comfortably around your head, not too snug. Giro helmets are sized in centimeters, if your head size measurement is in inches or by hat size see our chart below to get your correct size. Make sure you measure the largest part of your head. If you fall between sizes, you should select the larger size. IF YOU HAVE PROBLEMS MEASURING, CALL THE STAFF AT THE LOFT FOR ADVICE AT: SIZING CHART SIZE IN CENTIMETERS: SMALL MEDIUM LARGE Please Note: In addition to comfort and warmth, helmets provide added protection against head injury. It is important to remember the risk of injury can never be excluded completely. Camelback Ski Area/The Loft and GIRO encourage skiers and riders to follow The Responsibility Code. Cut on the dotted line and return with payment to: The Loft, 1824 Tannersville, PA All Orders Must Be Received by November 30, Please Circle One Helmet Size / Color: BLACK: SMALL MEDIUM LARGE WHITE: SMALL MEDIUM LARGE Print Student s Name: Phone #: Please make all checks payable to: The Loft Credit Card Payment: Visa MasterCard Amex Discover Credit Card #: Exp Date / Helmets will be reserved under the student s name and may be picked up at The Loft or The Loft at Camelback any date after December 5 th