NSAI Agrément Approval Scheme for Installers of External Thermal Insulating Composite Systems (ETICS)

Transcription

1 NSAI Agrément Dcument Title Page Page 1 f 25 NSAI Agrément Apprval fr Installers f External Thermal Insulating Cmpsite Systems (ETICS) Cntents 1.0 Intrductin 2.0 Scpe 3.0 Definitins 4.0 Requirements 5.0 Applicatin and Assessment Prcedure 6.0 Fees and Invicing 7.0 Marking and Labelling Appendix A Guidance Ntes Appendix B Ventilatin Appendix C Insulating Cavity Walls

2 1.0 Intrductin Page Page 2 f 25 NSAI regards the quality f installatin and wrkmanship t be critical t achieving the design life f an External Thermal Insulatin Cmpsite System (ETICS). NSAI has established an apprved installer scheme NSAI Agrément Apprval fr Installers f External Thermal Insulating Cmpsite Systems (ETICS) t evaluate and mnitr the nging perfrmance f installers f NSAI Agrément certified ETICS systems. Tw classes f apprval are available: Apprved Installer Apprved Installer (Multi-Strey) If the evaluatin is successful, the Apprved Installer will: a) Be allcated an ETICS Apprved Installer Number assciated with the relevant certificate; b) Be included n the NSAI website register as an Apprved Installer r Apprved Installer (Multi-Strey) fr the system specified in the relevant NSAI Agrément certificate; c) Be required t cntinue t meet these certificatin criteria. Failure t d s will result in remval f the Apprved Installer frm the NSAI register. 2.0 Scpe This scheme prvides fr evaluatin, apprval and n-ging surveillance f NSAI ETICS Apprved Installers against the requirements set ut in: a) The valid NSAI Agrément certificate. b) The site survey sheet, site specific prject design, building details and methd statement. c) Any ther relevant infrmatin prvided by the certificate hlder. d) Any additinal requirements specified in this dcument. 3.0 Definitins 3.1 Apprval: A favurable technical assessment f the ability f the applicant t install an ETICS in accrdance with the requirements f this scheme. 3.2 Apprved Installer: Cmpany apprved by NSAI t install the certified ETICS n buildings f up t 2.5 streys in height. This team will: Be trained and apprved by a certificate hlder as an apprved installer. Emply at least ne ETICS Supervisr and ETICS Operative. The ETICS Supervisr and ETICS Operative can be the same persn. 3.3 Apprved Installer (Multi-Strey): As fr Apprved Installer but is apprved t wrk n buildings f greater than 2.5 streys in height. 3.4 Assessment Bdy: The rganizatin carrying ut the assessment f the ETICS installer. In this case, the assessment bdy is NSAI.

3 Page Page 3 f Authrised Persnnel: Suitably qualified persnnel emplyed r subcntracted by the Assessment Bdy t carry ut the apprval r nging surveillance f the Apprved Installer. 3.6 Certificate Hlder: The wner f the relevant NSAI Agrément certificate, as defined in the NSAI Agrément Terms and Cnditins. 3.7 ETICS Operative: An perative wh: Has served a recgnised apprenticeship in a relevant trade, e.g. plasterer. Has a minimum f 5 years practical and relevant experience in the cnstructin industry. Has successfully cmpleted the certificate hlder s training prgramme. Has been apprved by the certificate hlder as an ETICS installer f their system and has been issued with an ETICS Operative ID card. 3.8 ETICS Supervisr: An ETICS Operative capable f, and respnsible fr, verseeing the wrk f an ETICS Team n a prject. Recrds shuld be available t demnstrate the cmpetence f an ETICS Supervisr, including: An ETICS Supervisr ID card. Additinal training by the certificate hlder. Sufficient demnstrable experience in the supervisin f ETICS installatin fr the relevant building type (minimum f 5 prjects with ttal cverage in the regin f 750m 2 ). 3.9 ETICS Team: Team respnsible fr the installatin f an ETICS n a building, cnsisting f at least ne ETICS Supervisr and ETICS Operative (can be the same persn).

4 4.0 Requirements Page Page 4 f Certificate Hlder The certificate hlder shall: a) Prepare and implement an apprval scheme fr ETICS Operatives/ETICS Supervisrs, including relevant dcumentatin/recrds etc. Criteria shuld include as a minimum: Skill levels additinal t thse defined in Sectin 3.7 and 3.8. Training requirements training curse cntent t be agreed with NSAI. Prven knwledge f the certified system (practical and theretical). This may be demnstrated by way f practical and theretical examinatin and n-site training/mnitring. b) Prepare and implement a training prgramme fr ETICS Operatives/ETICS Supervisrs, including all relevant dcumentatin/recrds etc. This shall include attendance at a frmal training curse run by the certificate hlder which cvers: Principles; System types; System selectin; Perfrmance; Materials (including renders, adhesives, mesh, beads, sealants, insulatin etc); Design (wind lading, cndensatin, thermal prperties etc); Aviding risks; Best practice details; Installatin; Repairs; Durability and maintenance; Applicatin (including practical wrk); Refurbishment; Particular certificate requirements; Certificate hlder requirements; Cntractr respnsibilities; Health and safety; Certificate specific training (e.g. drying times, fixing, making the building watertight etc). Cntractual bligatins. Quality cntrl/mnitring requirements. Apprved installer requirements. NSAI cnsiders at least 3 5 days necessary t cver, including adequate n-site training. The NSAI Agrément assessment f the ETICS system fr certificatin will include an assessment f the training curse cntent, which shall be adequate and apprpriate and shall include a final examinatin. c) Cnfirm in writing that the installer has been apprved by the certificate hlder in accrdance with 4.1 a) and b), and that the certificate hlder supprt s this installer s applicatin t becme an NSAI apprved installer fr ETICS. d) Assess, apprve, mnitr and keep under review the Apprved Installer t cnfirm ability t install in accrdance with: The valid NSAI Agrément Certificate(s); The certificate hlder s prject specific design, site survey sheet, building details, methd statement and maintenance plan; The certificate hlder s Cde f Practice/Charter fr apprved installers.

5 Page Page 5 f 25 Any ther relevant infrmatin prvided by the certificate hlder; Any additinal requirements specified in the dcument. The certificate hlder must prvide clse supervisin f the first 5 jbs fr each installer, included recrded site visits. The certificate hlder shuld identify any aspects f the Apprved Installer prcedures and perfrmance which culd affect quality f wrkmanship n an ETICS prject, including perfrmance f ETICS Supervisrs/Operatives where necessary. e) Maintain current technical dcumentatin, including installatin/instructin manuals, Hme Owners Manual, prduct literature etc. f) Make available t the Apprved Installer the required equipment, materials etc. g) Maintain technical supprt t the Apprved Installer, including the prvisin f all current technical dcumentatin and any additinal training t deal with prduct/system develpment. h) Ntify NSAI in writing when an Apprved Installer is n lnger apprved by the certificate hlder. i) Make available t NSAI, n request, dcumentatin that demnstrates cmpliance with the abve requirements. 4.2 Apprved Installer The Apprved Installer shall: a) Cmply with all statutry regulatins. b) Install the ETICS in cmpliance with: The valid certificate(s) including the use f apprved materials; The certificate hlder s prject specific design, site survey sheet, building details, methd statement and maintenance plan; The certificate hlder s Cde f Practice/Charter fr apprved installers. Any ther relevant infrmatin prvided by the certificate hlder; Any additinal requirements specified in the NSAI ETICS dcument. c) Ensure each installatin prject is carried ut by at least ne ETICS Team that is adequately supervised by an ETICS Supervisr wh has been identifiably audited fr that system by NSAI. d) Maintain and make available fr inspectin all relevant recrds. Recrds shall be maintained (10 years minimum and in accrdance with any legal/cntractual requirements) and shall include as a minimum: Training certificates fr ETICS Supervisr(s) and ETICS Operative(s);

6 Page Page 6 f 25 Phtgraphs f all jbs, shwing key features/details/discrepancies, at the five key stages f the jb (Preparatin; Barding; Base cat; Finish cat; Cmpletin); ETICS Team structure; Register f all cmpleted/current installatins; Prject specific site survey sheet and inspectin/check sheets; Prject specific dcumentatin (prject specific design etc); Prduct traceability recrds; Custmer cmplaint recrds. e) Prvide prf at the time f their assessment that they have adequate experience in this field. f) Ensure that all peple wrking n the jb have adequate experience and training t enable them t carry ut installatin in accrdance with the abve requirements. g) Prvide themselves with such equipment as required t carry ut the installatin. All such equipment shall be prperly maintained and regularly calibrated t Natinal Standards, where applicable. All materials and cmpnents shall be stred in accrdance with the manufacturer s and certificate hlder s instructins. h) Prvide the hme wner with the Hme Owners Manual and any ther relevant dcumentatin. i) All site activities must be in cmpliance with the HSA (Health & Safety Authrity) requirements. 4.3 NSAI NSAI shall: a) Ensure that the assessment/surveillance is undertaken by persnnel wh are adequately trained and experienced in the technlgy t enable them t assess cmpliance with the requirements f the ETICS. b) Address the requirements f Sectins 4.1 and 4.2 f the ETICS during the assessment/surveillance f an Apprved Installer. c) Require a separate cntract t be cmpleted fr each NSAI Agrément certificate. d) Maintain an up-t-date web register f Apprved Installers. If an Apprved Installer is fund nt t cmply with the criteria specified in the ETICS, they will be remved frm the register.

7 5.0 Applicatin and Assessment Prcedure Page Page 7 f Summary a) The applicant shall be audited against the scheme requirements detailed in this dcument (i.e. the valid NSAI Agrément certificate(s), the prject specific dcumentatin including site survey sheet and prject specific design, any additinal requirements specified in this dcument) and shall satisfy NSAI regarding the ability t cmply cnsistently. All majr nn-cmpliances must be reslved prir t issue f an apprval. Majr nn-cmpliances include: Use f un-certified materials, i.e. materials nt specified n the relevant certificate; Unauthrised deviatin frm prject specific design/site survey sheet; Failure t maintain prject specific dcumentatin, as stated in Sectin 4.2 d); Inadequate strage f materials in n-site r ff-site lcatin; Please nte that the abve list is nt exhaustive. b) After registratin, NSAI will carry ut regular surveillance audits (typically ne per year) t cnfirm nging cmpliance. The number f audits will take int cnsideratin the number f ETICS Teams and the vlume f wrk being cmpleted. Visits t previus cmpleted wrks may be cnsidered. c) NSAI reserves the right t carry ut and charge fr additinal audits where serius discrepancies r nn-cmpliances are identified. Where NSAI identifies significant nn-cmpliance due t failure t adhere t these certificatin criteria, NSAI will infrm the installer and the certificate hlder, and will require reasnable and apprpriate crrective actin. The installer and/r certificate hlder will be expected t cmmit t cmpletin f the crrective actin within an agreed perid. Failure t d s may result in the Apprved Installer being withdrawn frm the list f registered installers, r the certificate being withdrawn/suspended. Nte: If majr site issues are fund n a registratin r surveillance audit, the installer will be immediately remved frm the register until the issues have been reslved t the auditr s satisfactin. d) The Apprved Installer will be permitted t use the Apprved Installer number, in cnjunctin with the NSAI Agrément lg, n prduct literature etc. The NSAI Agrément cnditins fr use f the lg shall be cmplied with. 5.2 Registratin Prcess Applicatin The applicatin frm is received with the fllwing: - All key infrmatin filled in: Cmpany Name Trading As (if applicable) Cntact Address Phne Number

8 ETIC System Details Apprval by Certificate hlder - C2 frm - Standing rder frm - Signed cntract Page Page 8 f Stage 1 Initial Meeting A meeting will be arranged by NSAI with the applicant and their certificate hlder. At this meeting, the NSAI representative will audit varius dcumentatin, such as the training certificate, Safe Pass qualificatin, and the recrd keeping system. The NSAI representative will als assess the experience level f the applicant. Where this des nt match the requirements f the ETICS Dcument, the certificate hlder will agree t supervising the applicant s first 5 prjects and submit evidence f this t NSAI (see Stage 4). The applicant and certificate hlder will als have t prvide the fllwing cmpleted dcumentatin based n a prject quted fr r a dummy prject: - Site Survey Sheet - Prject Specific Design - Qutatin t Client The NSAI representative will then audit this cmpleted dcumentatin with the applicant and certificate hlder. If the audit result is satisfactry, the applicant will be placed n the NSAI register f ETICS installers fr their first prject with an installer number in the frmat PIAB/E--- and will mve nt Stage 2 r Stage 3 as apprpriate. Nte: this prvisinal registratin will last fr a maximum perid f 1 mnth, after which time the installer will be remved frm the register and their applicatin fee refunded t them, less an administratin fee f 250. If the audit result is nt satisfactry, there are tw ptins: - Applicant must prvide evidence f crrective actins within 10 wrking days; r - A secnd Stage 1 meeting will have t be cnducted. The Stage 1 meeting can be cnducted at the same time as the Stage 3 visit in the case f an already registered installer applying t change r add a system Stage 2 Review f Dcuments Sent t NSAI If the prject dcumentatin reviewed in Stage 1 was fr a dummy prject, the applicant must upn btaining their first prject, and BEFORE cmmencing wrk n that prject, send the fllwing cmpleted dcumentatin t NSAI fr review: - Site Survey Sheet - Prject Specific Design - Qutatin t Client The NSAI representative will then audit this dcumentatin, cmmunicating with the applicant and/r certificate hlder where necessary. If the audit result is satisfactry, the applicant will be authrised t cmmence wrk n the prject and will mve nt Stage 3. If the audit result is nt satisfactry, there are tw ptins: - Applicant must prvide evidence f crrective actins within 10 wrking days; r - A secnd Stage 2 dcumentatin review will have t be cnducted.

9 Page Page 9 f Stage 3 Site Visit The applicant MUST infrm NSAI f when their first prject is t cmmence, prviding a minimum f 2 weeks ntice in rder fr a site visit t be arranged by the NSAI representative. Failure t infrm NSAI f the first prject will result in the applicant being remved frm the NSAI register f ETICS installers, and the applicatin will becme invalid. Befre the first prject has been cmpleted, NSAI representative will visit the site and cnduct an audit f the applicant, with the certificate hlder in attendance if pssible. NOTE: The certificate hlder must be in attendance if the applicant des nt meet the experience requirements f the ETICS (see Stage 1). If the audit result is satisfactry, the applicant will remain n the NSAI ETICS register, their registratin number will be changed t IAB/E--- and they will be issued their NSAI Agrément installer lg. If the audit result is nt satisfactry, there are tw ptins: - Applicant must prvide evidence f crrective actins nrmally within 8 weeks; and/r - A secnd Stage 3 site audit will have t be cnducted Stage 4 (If Required) Review f Certificate Hlder Supervisin If the applicant des nt have the required amunt f ETICS experience per the NSAI ETICS, the certificate hlder will agree t supervising the applicant s first 5 prjects and submit evidence f this t NSAI (see Stage 1). When these 5 prjects have been cmpleted, the certificate hlder will send the cmpleted inspectin/check sheets fr these prjects t NSAI fr review. If the audit result is satisfactry, the applicant will remain n the NSAI ETICS register. If the audit result is nt satisfactry, there are tw ptins: - Applicant must prvide evidence f crrective actins within 10 wrking days; and/r - A secnd Stage 4 audit will have t be cnducted. 5.3 Surveillance Prcess a) Fllwing successful registratin, the installer will be audited by NSAI n an annual basis in rder t maintain their registratin. Failure t facilitate this annual audit will result in the installer being remved frm the NSAI register f external insulatin installers, and the installer will then have t re-apply and be re-audited in rder t get back nt the register. b) The applicant shall be audited against the scheme requirements detailed in this dcument (i.e. the valid NSAI Agrément certificate(s), the prject specific dcumentatin including site survey sheet and prject specific design, any additinal requirements specified in this dcument) and shall satisfy NSAI regarding the ability t cmply cnsistently. All majr nn-cmpliances shall be reslved prir t issue f an apprval. Majr nn-cmpliances include: Use f un-certified materials, i.e. materials nt specified n the relevant certificate; Unauthrised deviatin frm prject specific design/site survey sheet;

10 Page Page 10 f 25 Failure t maintain prject specific dcumentatin, as stated in Sectin 4.2 d); Inadequate strage f materials in n-site r ff-site lcatin; Please nte that the abve list is nt exhaustive. c) If successful, NSAI will prvide written cnfirmatin f apprval, and maintain the Apprved Installer n the list f registered installers n the NSAI website. Actins r imprvements may be required as described in the audit reprt. The certificate hlder is t ensure that such items are dealt with adequately. The remedies may be checked n a subsequent surveillance audit. d) If unsuccessful due t minr defects, the installer will remain n the NSAI register fr a perid f 8 weeks pending the reslutin f the audit. Actins r imprvements f minr significance must be reprted t NSAI in ne submissin within 8 weeks fllwing issue f the reprt. The certificate hlder and the installer are t agree and implement the necessary remedies under the supervisin f the certificate hlder. The installer is t prvide adequate phtgraphic and dcumentary evidence t NSAI in a single submissin t demnstrate adequate remedies have been carried ut. The certificate hlder is t issue t NSAI cnfirmatin f their satisfactin with the remedies carried ut. If the submissin leads t a satisfactry utcme f the audit, the installer will cntinue t be included in the NSAI register fr anther year. If there is nt an adequate respnse within 8 weeks f the reprt being issued, NSAI will issue the installer with ntice f their intentin t withdraw the installer frm the NSAI ETICS installer register. e) If unsuccessful due t majr defects, the installer will remain n the NSAI register in rder t cmplete the necessary remedies f site issues identified during the audit and t subsequently undertake a single further installatin n which a 2 nd surveillance audit will be carried ut. Actins r imprvements f significance must be reprted t NSAI in ne submissin within 8 weeks (fllwing issue f the reprt). The certificate hlder and the installer are t agree and implement the necessary remedies under the supervisin f the certificate hlder. The installer is t prvide adequate phtgraphic and dcumentary evidence t NSAI in a single submissin t demnstrate adequate remedies have been carried ut. The certificate hlder is t issue t NSAI cnfirmatin f their satisfactin with the remedies carried ut. If there is nt an adequate respnse within 8 weeks f the reprt being issued, NSAI will issue the installer with ntice f their intentin t withdraw the installer frm the NSAI ETICS installer register. Fllwing reslutin f the issues identified in the audit, the installer may undertake ne further installatin which will be subject t a 2 nd audit. If this 2 nd audit is nt satisfactry, the installer will be remved frm the register f apprved installers. f) If unsuccessful due t majr site defects, the installer will be immediately de-registered until the issues raised are reslved. g) NSAI reserves the right t carry ut and charge fr additinal audits where serius discrepancies r nn-cmpliances are identified. h) Where NSAI identifies significant nn-cmpliance due t failure t adhere t these certificatin criteria, NSAI will infrm the installer and the certificate hlder and will require reasnable and apprpriate crrective actin. As utlined abve, the installer and/r certificate hlder will be expected t cmmit t cmpletin f the crrective actin within an agreed perid. Failure t d s will result in the installer being withdrawn frm the list f registered installers, and may result in the NSAI Agrément certificate being withdrawn/suspended.

11 Page Page 11 f 25 i) Where NSAI identifies significant nn-cmpliances in finished prjects, NSAI will als infrm the relevant agencies (i.e. SEAI, Brd Gáis, Electric Ireland) where apprpriate 5.4 Validity f Apprval a) The apprval remains valid until further ntice, prvided that: The certificate remains valid; The Apprved Installer cntinues t meet the certificate hlder s apprval requirements; N majr nn-cmpliances are brught t the attentin f NSAI, e.g. via surveillance audits, custmer cmplaints etc; N infrmatin t undermine the validity f the certificate is brught t the attentin f NSAI; The NSAI Agrément lg, certificate number and Apprved Installer s number are used crrectly; The apprpriate fees are paid t NSAI. b) NSAI may decide t withhld/withdraw the apprval in accrdance with NSAI prcedures. c) The Apprved Installer may appeal the decisin t withhld/withdraw apprval in accrdance with the NSAI appeals prcedure. 5.5 Selectin and Testing f Materials NSAI may select and remve frm stre r site, samples f material/prduct fr assessment r testing, r may request that testing r analysis be carried ut n selected samples. NSAI shall nt be charged fr such samples, testing r analysis; such charges will be passed nt the installer/certificate hlder. 5.6 Cmmunicatin NSAI will cntact the installers and certificate hlders directly t discuss any discrepancies, variatins r cmplaints. NSAI will keep the certificate hlder advised f any significant matters which may affect the status f the Apprved Installer. Infrmatin regarding the current status f an Apprved Installer/certificate may be btained frm the NSAI website. NSAI will nt cmment n applicatins in prgress t a third party unless authrised t d s by the applicant. 5.7 Appeals All appeals ver decisins taken by NSAI r its auditrs shall be made in writing t: Directr f NSAI Agrément, NSAI, 1 Swift Square, Nrthwd, Santry, Dublin 9.

12 Page Page 12 f 25 It is essential that this cmmunicatin states the grunds and detailed reasns fr the appeal. Any dcuments referred t in the appeal shuld, where pssible, be attached t the appeal. The appeal shuld be signed by the appellant r a prperly authrised representative f the appellant. On receipt f the appeal, the Directr shall acknwledge receipt f the appeal within 20 wrking days, tgether with an indicatin f the likely timescale fr the prvisin f their decisin. The investigatin f the appeal shall include a reassessment f the curse f events leading up t the appeal and the verificatin f the facts invlved in the case. The investigatin may include cmmunicating with all the parties invlved including the appellant. 5.8 Cmplaint Prcedure If an installer, certificate hlder, r hmewner wishes t cmplain t NSAI abut the wrkmanship f an NSAI registered installer r NSAI certified system supplier, this cmplaint must be submitted in writing t NSAI r ne f their auditrs, preferably via . The cmplaint must include the fllwing infrmatin: Name f the installer/system supplier the cmplaint is against. Full details f the reasn fr cmplaint. Phtgraphs clearly shwing the issue(s) must be included with the cmplaint. Site address(es) where the pr wrkmanship has taken place. Upn receipt f a cmplaint against an installer, NSAI will cntact bth the installer the cmplaint is against and the system supplier fr that installer, ntifying them f the details f the cmplaint and requesting a respnse t the issues raised within 2 weeks. Upn receipt f a cmplaint against a system supplier, NSAI will cntact that system supplier, ntifying them f the details f the cmplaint and requesting a respnse t the issues raised within 2 weeks. Where pssible, NSAI will visit the site(s) t cnfirm the cmplaint, and where necessary, will request remedial actin be taken by the installer and/r system supplier. NSAI will als ntify SEAI where apprpriate f any valid cmplaints received fr wrk cnducted under the Better Energy Hmes grant scheme. Please nte that where an installer des nt wish t cmplain t NSAI directly, they may submit their cmplaint t their system supplier wh can then pass n the cmplaint t NSAI withut naming the installer making the cmplaint. 6 Fees and Invicing NSAI will invice the applicant/apprved Installer at the address specified in the applicatin frm fr: Annual registratin; Surveillance audits; Additinal audits (if required); Sampling/testing (if required). The schedule f fees is shwn belw. Nn-payment f fees will result in withdrawal f the apprval and in the remval f the installer frm the list f registered installers.

13 Page Page 13 f 25 Fee Classificatin * Applicatin and assessment fee fr single certificate Applicatin and assessment fee fr each additinal certificate Applicatin and assessment fee fr each additinal crew (i.e. Supervisr) 2200 ** 550 ** 550 ** Annual Registratin fee Annual Surveillance audit fee ** * All charges are subject t VAT at 23%. ** The abve fees are based n the assumptin that the assessment will require at least ne site visit t be cmpleted, and are subject t change based n the number f audits t be cnducted, number f crews t be assessed etc. NSAI reserves the right where an assessment is prtracted r where additinal audits are required fr reasns beynd its cntrl t charge additinal fees. In the event f an applicatin being withdrawn by the applicant befre an audit (Stage 1, 2 r 3) has taken place, the applicant will receive a refund f the mnies paid t NSAI minus an administratin fee f 250 plus VAT. 7 Marking and Labelling In accrdance with NSAI prcedures, an Apprved Installer will be permitted t use their unique NSAI Agrément lg, which includes: a) The NSAI Agrément lg. b) The classificatin ETICS Apprved Installer r ETICS Apprved Installer (Multi-Strey). c) The name(s) f the NSAI Agrément apprved ETICS the installer is apprved fr. d) The Apprved Installer s name. e) The Apprved Installer s number.

14 Appendix A Guidance Ntes Page Page 14 f 25 These ntes have been prepared by NSAI as a supplementary checklist/guidance t the specific requirements f the ETICS scheme and the SEAI Better Energy Hmes, and are nt a substitute r alternative t the requirements f the schemes. Training Certificates ID NSAI Agrément Certificates NSAI Agrément Apprval (ETICS) Installatin / Design Manual IS EN Register f Installatins Training certificates are t be issued by the certificate hlder t ETICS Supervisrs and Operatives wh have succeeded in their training curse. Training certificates shuld cntain at least the fllwing infrmatin: Name f certificate hlder issuing the training certificate. NSAI Agrément certificate number f the system. Name f trainee. Date. Grade f trainee - Operative r Supervisr. Categry f training Apprved Installer r Apprved Installer (Multi-Strey). ID cards are t be issued by the certificate hlder t ETICS Supervisrs and Operatives wh have succeeded in their training curse. ID Cards shuld cntain at least the fllwing infrmatin: Name f certificate hlder issuing the card. NSAI Agrément certificate number f the system. Pht f card hlder. Name f card hlder. Supervisr r Operative grade. Apprved Installer r Apprved Installer (Multi-Strey). Expiry date f card (t be up t maximum f 3 years frm date f issue). Installers are required t have a cpy f the NSAI Agrément Certificate(s) fr the system(s) which they install. Installers are required t have a cpy f the latest NSAI Agrément Apprval Installers f External Thermal Insulating Cmpsite Systems (ETICS). Installers shuld be familiar with the cntents f the dcument and particularly Sectin 4.2. Installers are required t have a cpy f the technical literature and instructin manuals issued by the certificate hlder(s) f the system(s) they are installing, which shuld cntain sufficient infrmatin t cver all the typical details f system selectin, materials, best practice design and applicatin, repairs and maintenance. Installers are recmmended t keep a cpy fr reference f IS EN : 2005; Design, Preparatin and Applicatin f External Rendering and Internal Plastering. The certificate hlder can surce the dcument frm NSAI. Installers are required t maintain a register f all current and cmpleted installatins t include at least the fllwing infrmatin: Client name. Client cntact details address and phne number. Address f installatin (if different). ETICS Supervisr. System name & certificate number. Date f cmmencement and cmpletin.

15 Page Page 15 f 25 Cmplaints Installers shuld have a methd statement fr dealing with cmplaints. This statement shuld nte at least the fllwing infrmatin: All cmplaints t be reprted/referred t a nminated cmplaints manager. Cmplaints and utcmes t be recrded n a cmplaints recrd frm. Where the cmplaint relates t a technical r perfrmance issue, the certificate hlder is t be infrmed f the cmplaint by the installer. In that case the certificate hlder will be invlved in reslutin f the cmplaint. The cmplaints manager will visit the site and discuss the issue with the cmplainant. The cmplaints manager, installer and certificate hlder will use their best effrts t reslve the cmplaint. The cmplaints recrd frm shuld include at least the fllwing infrmatin: Date cmplaint received. Name f cmplaints manager respnsible fr dealing with cmplaint. Name f cmplainant. Cntact details f cmplainant address and phne number. Address f site f cmplaint. Details f cmplaint. Phts as apprpriate. Details f certified system being installed. Materials recrds/batches as apprpriate. The actin required t reslve cmplaint and the persn r cmpany wh is respnsible fr that actin. Actin required preventing recurrence f the prblem. Recrd f cmplaint manager s letter f clsure t cmplainant. Authrised signature f clsure and date. Team Structure Health & Safety Statement Installers are required t keep a recrd f their team structure which shuld cntain at least the fllwing infrmatin: The name f the cmpany The name f the individual respnsible fr the verall ETICS scheme. The persnnel trained as supervisrs, shwing which system each is trained fr. The persnnel trained as peratives shwing which system each is trained fr. Installers are required t cmply with the requirements f HSA and Health, Safety & Welfare at Wrk legislatin. Installers are required t have a current Health & Safety Statement. Installers will als find it useful t have a brief H&S risk assessment methd statement addressing the typical issues in dmestic ETICS installatins, mdified as apprpriate fr particular hazards/risks in individual sites, fr the prtectin f staff, ccupants, neighburs, public. Jb Recrds Installers shuld maintain a file fr each jb which will include at least the fllwing infrmatin:

16 Site Survey Sheets Site Package, t include: Site Survey Sheets. Prject Specific Design. Page Page 16 f 25 Standard dcumentatin (can be used repeatedly n ther sites) NSAI Agrément certificate Standard specificatins Prduct data sheets Qutatins/Invices. Prduct traceability recrds. Phts f befre, during and cmpletin f installatin. Check sheets/inspectin Recrds. Hme Owners Manual (jb specific data nly). Details f the cntents f thse dcuments are described in this dcument. Site survey sheets shuld recrd cnditins fund n site prir t cmmencement and identify and recrd an apprpriate slutin. The site survey sheet shuld be referred t thrughut the jb with cnfirmatin that measures have been implemented recrded n check sheets / inspectins. The site survey ntes shuld identify and recrd at least the fllwing infrmatin: Date f survey. Surveyr s name. Clients name and cntact details. Site address. Cnsideratin f prpsed external wall insulatin relative t Planning Permissin status: Is the prpsed wrk exempted develpment (frm the requirement t seek planning permissin) as defined develpment cnsisting f the carrying ut f wrks fr the maintenance, imprvement r ther alteratin f any structure, being wrks which affect nly the interir f the structure r which d nt materially affect the external appearance f the structure s as t render the appearance incnsistent with the character f the structure r f neighburing structures (reference clause 4 (1) (h) Planning and Develpment Act, 2000 SI 30 f 2000 )? Is the building a prtected r prpsed prtected structure r is it lcated in an area f architectural cnservatin? If there is a pssibility f this being s, seek expert advice r cntact the Lcal Authrity. Health & Safety issues including access t cmplete wrks. Details f building frm and dimensins, including sketches f each external wall. Phts as apprpriate. Party/separating walls and flrs requiring fire barriers. Fire separatin requirements at bundary Expsure t impact (parking, ballgames, vandalism etc.) and establish impact resistance categry required. Expsure t heat (barbeque, bnfires etc). Clse r abutting elements that culd induce misture r require special cnsideratin, including garden walls. Details f wall cnstructin including an inspectin f the tps f cavity r hllw blck walls (at wall plate and slping gables) t

17 Prject Specific Design Page Page 17 f 25 ensure walls are sealed. Cnfirm details f existing cavity/dry lining insulatin (e.g. brscpe). Details at rf/wall junctin. Detail at flr/dpc level. Evidence f dampness in walls. Exceptinal misture n wall such as significant rf rain water runff. Plant grwth and residues requiring sterilising/cleaning ff. Structural cnditin (pull test if apprpriate). Surface/render/paint cnditin. Decrative bnded slips r facings material. Cracks and mvement jints. Details f penings and reveals; drs and windws. Windw sill and dr threshld cnditins. Adequacy f rf verhangs Details f abutting rfs. Architectural features. Building ventilatrs fr rf and subflr. Rm ventilatrs and extractrs. Details f services at external walls; Flues and chimneys. Rain water pipes and utlets. Ful and waste pipes and utlets. Gas pipes, brackets and meter husing. ESB cables, brackets, meter husing and earth rds/bxes. Outside lights and sckets. NTL/telecms cables and fittings. Satellite dishes and cables. Alarm bxes and cables. Affected gulleys, AJs, manhles and ther cvers r grund features. Other. Structural fixings such as awnings, clthes lines, hse-reels, gates r hanging baskets etc. Issues raised by client. Other exceptinal cnditins. Certificate hlders must develp a prject specific design fr each installatin. The fllwing infrmatin shuld be cnsidered fr inclusin: Client name and cntact details. Site address. Respnse t specific issues identified in site survey. Specific identificatin f all materials t be used: Adhesives. Fixings. Insulatin statement with descriptin f each insulatin type, thickness and thermal resistance, including a U- value calculatin (cmpleted by a cmpetent persn) fr the particular cmplete wall cnstructin. Descriptin f insulatin at thermal bridges. Basecats. Mesh. Primers and finish cats. Sills.

18 Qutatin Invices Page Page 18 f 25 Accessries. Methd statement fr the installatin f the materials. Specificatin/detail drawings in respnse t all special features f the building as identified in the site survey and particularly: Fire barriers/fire resistance f walls clse t bundaries. Impact resistance Treatment f penings at tp f cavity r hllw blck walls. Details at eaves and DPC level. Misture, dampness, weephles Surface preparatin. Mvement jints. Windw sills and dr threshlds. Reveals at penings. Detailing at abutments. Surface features. Building ventilatin rf and sub-flr. Rm ventilatin. Building services as identified frm survey. Grund, gulleys and cvers. Fixtures and fittings. Exceptinal items Descriptin f areas nt receiving external wall insulatin, utlining the reasn fr the missin and alternative insulatin measures t be applied. Descriptin f special prvisins fr maintenance Clear infrmatin in a qutatin will benefit bth the client and installer. It is recmmended that qutatins shuld cntain sufficient detail t summarise a prpsal t client, including at least the fllwing infrmatin: Installers name and cntact details Date Client name Site address System descriptin and NSAI Agrément number Materials utline descriptin General and lcal U-values achieved Reveal insulatin standard Sill treatment Insulatin t cntinue abve (preferred) eaves r stp belw Insulatin t cntinue belw (preferred) DPC r stp at DPC Areas mitted (nte that the installer shuld infrm the client abut SEAI requirements) Installers attendances included r required t be prvided by client. Terms f Warranty Price: Net, VAT and grss ttal. Clear infrmatin in an invice will benefit bth the client and installer. It is recmmended that invices must be n installer s letterhead and shuld cntain at least the fllwing infrmatin: Client name Site address t the qutatin Statement f stage reached

19 Prduct Traceability Recrds Check sheets / Inspectin Recrds / Phts Page Page 19 f 25 t any variatin r amunt t be retained/withheld Invice amunt: Net, VAT and grss ttal. Installers are required t retain sufficient delivery dckets/labels/batch numbers t be able t allw identificatin f the crrect surce f all materials and the batches f materials used (fr reference in the event f a defect). In practice, unless delivery dckets recrd batch numbers and date f manufacture, installers will have t recrd the infrmatin as material is delivered. Regular site inspectins shuld be recrded at the five key stages (Preparatin; Barding; Basecat; Finish; Cmpletin). Installers shuld refer t the Site Survey Sheet during this prcess. Items cvered shuld include at a minimum: Phts (hard r sft cpy) f verall wrks and special features taken prir t cmmencement and at the five key stages f the jb. Plinth Walls Windw sill Reveals Flashings Abutments Beads and sealants Impact resistance mesh layer(s), stress patches at all crners Fire resistance bundaries, fire barriers, chimneys, flues Ventilatin rf/wall/flr/heat prducing appliances Electricity/gas meter bxes/cables Surface fixtures Drains, wastes, gulleys, gutters A frm recrding: Date f inspectin. Site address. Name f supervisr ding inspectin. Stage reached Preparatin/Barding/Base Cat/Finish/ Cmplete. Visits by certificate hlder s representative during that stage. Cnditins: Weather at time and since last inspectin, including high/lw temperature extremes. Health & Safety signage, PPE, scaffld, tidiness f site. Edge prtectin n flat rfs/balcnies/platfrms. Access n adjining prperty - prevented r permitted. Standard Materials and Wrkmanship Cmpliance with specificatin (standard installer s checklist). Adequate strage cnditins. Special features f the wrks as identified in the site survey and prject specific design Fire barriers/fire resistance f walls clse t bundaries. Impact resistance

20 Hme Owners Manual Page Page 20 f 25 Treatment f penings at tp f cavity r hllw blck walls. Details at eaves and DPC level. Misture, dampness, weephles Surface preparatin. Mvement jints. Windw sills and dr threshlds. Reveals at penings. Detailing at abutments. Surface features. Building ventilatin rf and sub-flr. Rm ventilatin. Building services Grund, gulleys and cvers. Fixtures and fittings. Exceptinal items Installatin as per design/different t design (authrised variatins). Issues raised by client. Additinal issues fr attentin. The Hme Owners Manual must be specific t Irish cnditins and the individual installatin as apprpriate. The site specific infrmatin shuld be prvided t the hme wner in hard cpy, and generic infrmatin may be in digital frmat r hard cpy a hard cpy ptin must be ffered t all hme wners. The Hme Owners Manual shuld cntain at least the fllwing infrmatin: Site specific: A statement highlighting that this is an imprtant dcument that shuld be retained, and listing the cntents f the manual. The address f the installatin. Descriptin f the installatin, including clur references fr all elements. Name f installer and cntact details address, phne number and . Name f certificate hlder and cntact details address, phne number and . A BER infrmatin statement describing: Insulatin type(s), manufacturer, thickness(es), thermal cnductivity. U-value calculatin fr each different wall panel type. These calculatins shuld be cnfirmed as issued by a named cmpetent authrity. Cpies f suppliers calculatins shuld be supplied where pssible. Insulatin at reveals type and manufacturer, thickness(es), thermal cnductivity. Warranty dcument, dated and signed by the certificate hlder/installer as apprpriate. Generic: Cpy f the NSAI Agrément certificate. General infrmatin abut the system installed. Hazard warnings: Ladders Light/heavy fixings

21 Page Page 21 f 25 Impact vehicles, games etc. Heat damage bnfires, barbeques, ht wrk etc. Plant grwth, creepers n r behind ETICS. Maintenance and repair advice: Inspectin Cleaning Decratin Muld/algae Windw/dr replacement. Generally extraneus r irrelevant material such as specificatins f ther systems shuld nt be given t the hme wner.

22 Appendix B Ventilatin Page Page 22 f 25 These ntes have been prepared by NSAI as a supplementary guidance t the specific requirements f NSAI Agrément certificates and the SEAI Better Energy Hmes, and are nt a substitute r alternative t the requirements f these dcuments. Sectin 5 f the Better Energy Hmes Cntractrs Cde f Practice and Standards and Specificatins Guidelines (Versin 5.0 August 2011) states that in undertaking the wrks, and n the basis f the findings f an initial assessment f the hme, the cntractr must: 1. Ensure that the wrks t be undertaken will nt cmprmise the existing necessary ventilatin prvisins in the hme t the detriment f the air quality and/r living envirnment therein. 2. Infrm the hmewner where it is nted that the existing necessary ventilatin prvisins have already been adversely affected by actins f the hmewner r ther parties. 3. Infrm the hmewner f any aspects f ventilatin cnsidered t be inadequate r ptentially unsafe (particularly with rms cntaining fuel burning appliances). 4. Make apprpriate recmmendatins t the hmewner in respect f 2 and 3 abve. It is then the respnsibility f the hmewner t rectify these issues, with r withut the invlvement f the cntractr, befre wrks pertaining t the Better Energy Hmes scheme can cmmence. (Additinal wall ventilatrs r ther ventilatin prvisins may be supplied by cntractrs as part f the refurbishment wrks. Where this is agreed as part f the refurbishment cntract wrks may prceed). There are 3 main types f ventilatin that an external insulatin cntractr will encunter: Sub-flr ventilatin, Rm ventilatin, and Rf ventilatin. Sub-flr Ventilatin Where a dwelling has sub-flr ventilatin, this ventilatin must be maintained thrugh the external insulatin using a sealed sleeve frm the riginal wall thrugh the external insulatin and a suitable weathered vent panel fitted t the external face f the insulatin bard. Where a dwelling requires sub-flr ventilatin and it has nt been installed r it has been blcked, the cntractr must ntify the hmewner f this in writing, and it is then the hmewner s respnsibility t take remedial actin t address this befre the wrks prceed unless the hmewner specifies that the cntractr is t carry ut the remedial actin, in which case the wrks may prceed. T calculate the number f ventilatin pes required fr sub-flr ventilatin, multiply the ttal length f perimeter wall by the minimum ventilated pening required per metre run f wall (i.e. 1500mm 2 ) and divide by the free air pening f the ventilatr being used (e.g. 5400mm 2 fr a typical purpse designed telescpic wall ventilatr). Rm Ventilatin Where a dwelling has adequate rm ventilatin, as defined by Technical Guidance Dcument t Part F 2002 r 2009 as apprpriate f the Building Regulatins, this ventilatin must be maintained by the cntractr using a sealed sleeve frm the riginal wall thrugh the external insulatin and a suitable weathered vent panel fitted t the external face f the insulatin bard in the case f wall vents. Where a dwelling has inadequate r n rm ventilatin, the cntractr must ntify the hmewner f this in writing, and it is then the hmewner s respnsibility t take remedial

23 Page Page 23 f 25 actin t address this befre the wrks prceed unless the hmewner specifies that the cntractr is t carry ut the remedial actin, in which case the wrks may prceed. This remedial actin can take the frm f installing wall vents, a ventilatin system such as a mechanical heat recvery unit, r installing trickle vents in the windws. The remedial actin must cmply with the fllwing basic requirements: A habitable rm ther than a utility rm, a kitchen r bathrm, requires a ventilatin pening suitable fr backgrund ventilatin having a ttal area nt less than 6500mm 2, and a ventilatin pening suitable fr rapid ventilatin having a ttal area f at least 1/20 th f the flr area f the rm. Any rm r space cntaining a slid fuel burning pen appliance shuld have a ventilatin pening (r penings) with a ttal free area f at least 50% f the appliance thrat area (f which at least 6500mm 2 is permanent ventilatin). Any rm r space cntaining any ther slid fuel burning appliance shuld have a permanent air entry r pening with a ttal free area f at least 550mm 2 per kw f rated utput abve 5kW, but in n case less than 6500mm 2. Where a flue draught stabiliser is used the ttal free area shuld be increased by 300mm 2 fr each kw f rated utput. Any rm r space cntaining a gas burning pen-flued appliance shuld have a permanent ventilatin pening f at least 450mm 2 fr each kw f appliance input rating, but in n case less than 6500mm 2. Fr decrative fuel effect fires, a minimum ventilatin pening f 10000mm 2 is required. Fr fixed space heaters, a minimum permanent ventilatin pening f 12000mm 2 is required. Further guidance shuld be sught frm I.S. 813 Dmestic gas installatins. Any rm r space cntaining an il burning appliance (ther than a balanced-flued appliance) shuld have a permanent ventilatin pening f free area at least 550mm 2 fr each kw f rated utput abve 5kW, but in n case less than 6500mm 2. It is a requirement f the Regulatins that wet rms such as kitchens and bathrms als require mechanical extract ventilatin in additin t the rapid ventilatin pening having a ttal area f at least 1/20 th f the flr area f the rm. Where this mechanical extract ventilatin is nt in place, the cntractr must ntify the hmewner f this in writing, utlining the ptential cnsequences f inadequate ventilatin in these rms. These include the risk f cndensatin ccurring as a result f increased temperature and humidity within the dwelling fllwing implementatin f energy cnservatin measures. The cntractr may then prceed with the installatin f external wall insulatin. Rf Ventilatin Where a dwelling has rf ventilatin at the eaves, this ventilatin must be maintained r replaced by the cntractr if blcked r partially blcked by the insulatin. Adequate ventilatin at the eaves is defined as cntinuus ventilatin running the full length f the eaves and 10mm wide. Fr standard pitched rfs with pitch f 15 r mre, this equates t: Linear strip vent 10mm wide alng the entire length f the eaves; 100mm diameter vents placed at 470mm centres; 75mm diameter vents placed at 265mm centres.

24 Page Page 24 f 25 Fr standard pitched rfs with pitch f less than 15, including flat rfs, this equates t: Linear strip vent 25mm wide alng the entire length f the eaves; 100mm diameter vents placed at 185mm centres; 75mm diameter vents placed at 100mm centres. Please nte that any vents placed n the fascia bards must be weathered vents. Where a dwelling has inadequate r n rf ventilatin at the eaves, the cntractr must ntify the hmewner f this in writing, utlining the ptential cnsequences f inadequate ventilatin f the rf space. These include the risk f cndensatin ccurring as a result f increased temperature and humidity within the dwelling fllwing implementatin f energy cnservatin measures. The cntractr may then prceed with the installatin f external wall insulatin.

25 Appendix C Insulating Cavity Walls Page Page 25 f 25 As stated in S.R. 54:2014 Cde f practice fr the energy efficient retrfit f dwellings, external insulatin shuld nt be used with unfilled cavities due t the pssibility f thermal bypass and thermal lping within the cavity, which reduces the thermal perfrmance f the wall and leads t a prer U-value. The cavity shuld be fully filled either as part f the riginal cnstructin r as part f the retrfit measures where external insulatin is used. Fr dwellings where the cavity may have been previusly filled during riginal cnstructin r an earlier energy retrfit, this may be established by a brscpe r infrared survey. While pumping the cavity will result in an additinal cst t the hmewner, it is likely that the thickness f external insulatin bard required t achieve the desired U-value will reduce as a result f the cavity being filled, which may help reduce the impact f this additinal cst. A list f NSAI registered cavity wall insulatin installers can be fund n the NSAI website at Installers.aspx. Auditrs will be requesting evidence n registratin and annual surveillance audits that cavity walls have been fully filled befre the installatin f external insulatin, and als evidence that an NSAI registered cavity wall insulatin installer carried ut the wrk. Please nte that while the NSAI Agrément certificates fr cavity wall insulatin state that a clear minimum cavity width f 40mm must exist if the wall is t be cnsidered suitable fr filling, this restrictin des nt apply in cases where the walls are t receive external insulatin.