TERMS AND CONDITIONS FOR BT MOBILE

Transcription

1 TERMS AND CONDITIONS FOR BT MOBILE Vrsion 2 April 2017 Tothr w n ru ppr onsumption. British Tlommunitions pl W r ristr in Enln t 81 Nwt Strt, Lonon EC1A 7AJ (ompny numr ). All this inormtion ws orrt t tim o print, April S our trms n onitions t t.om/llstu PHME _BT MOBILE_22pp BT PHME x210mm P1 CMYK PF: JH _BT MOBILE_22pp BT PHME x210mm P1 CMYK PF: DL-RO _BT MOBILE_22pp BT PHME x210mm P1 CMYK PF: RJ VERY IMPORTANT FOR REPRO: Pls hk A/W ils or orrt trppin. This is your rsponsiility.

2 Pls tk som tim to r ths trms n onitions. Thy provi importnt inormtion out th srvi n quipmnt w r proviin you with. This inlus how w my hn th srvi, th rmnt n th hrs. Th most importnt prts o th trms n onitions r xplin low COMMON QUESTIONS AND IMPORTANT TERMS WHAT SERVICE AM I GETTING? W xplin th tils o th srvi, inluin th hrs, in your orr onirmtion n on our wsit t t.om. W provi th srvi in thr irnt wys. SIM Only pln, whr w iv you SIM r to us in your own phon; Fmily SIM Pln, whr w iv you two or mor SIM rs to us in phons you lry hv; or A moil hnst pln, whr w iv you SIM r n BT moil. Whn you pl your orr w ll r with you whih pln you shoul hoos. HOW DO I USE THE SERVICE? To us th srvi you ll n to put th SIM r into BT moil or moil phon whih w v onirm will work with our ntwork. DO I OWN THE EQUIPMENT OR SIM CARD? I w iv you BT moil or ny quipmnt to us with th srvi, you won t own it until you v pi your irst six omplt months ills in ull. I you nl th rmnt urin th oolin-o prio, you ll n to rturn th BT moil n ny quipmnt w v provi. I you on t rturn th BT moil n ny quipmnt, or thy r m, w my hr you th ull oriinl vlu o thm. SIM rs will lwys lon to us. WHAT NETWORK COVERAGE WILL I GET? Th srvi is only vill whr our ntwork hs ovr in th UK. You n hk n stimt o our ntwork ovr t t.om/ovrhkr. W n t urnt tht ntwork ovr will lwys vill. Tht s us it pns on whr you r n othr tors outsi our ontrol (lik th wthr or i you r in uilin with thik wlls). Whn you o ro, you my l to us romin srvis tht llow you to us th srvi ovr othr provirs ntworks. You miht hv to py xlu rom pln hrs whn usin th srvi ro. W ll st limit on ths hrs h month. HOW LONG DOES THE SERVICE LAST AND WHEN DOES IT START? W provi th srvi or minimum mount o tim (th minimum trm), whih is st out in your orr onirmtion. W miht r to nw minimum trm whn you sk to mk hns (suh s uprs). W strt proviin th srvi on th srvi strt t, whih is lso shown in your orr onirmtion (unlss you pr-orr BT moil, in whih s w ll tll you whn th srvi will strt). W ll strt hrin you rom th t th srvi strts. I you hn your min, you n nl th srvi in th oolin-o prio. W xplin how to o tht in lus 5 o ths trms n onitions. In som irumstns you n n th srvi or th n o th minimum trm without pyin hr or lvin rly. Ths irumstns r xplin in lus 14 o ths trms n onitions. In othr irumstns, i you n th srvi urin th minimum trm, or i w n it rly us you v rokn th trms o th rmnt, w my hr you or lvin rly. Unlss you tll us not to, w ll tk this hr rom th ount you hv ivn us tils o. For mor inormtion, r lus 18 o ths trms n onitions or o to t.om/trmhrs WILL THE CHARGES INCREASE? W my inrs th hrs t ny tim. R luss 25 n 26 o ths trms n onitions or mor inormtion. I you hn th srvi, you ll py th hr or th nw srvi rom th y w r it will strt. HOW MUCH NOTICE WILL I GET IF YOU INCREASE THE CHARGES? W ll tll you t lst 30 ys or w put th hrs up, unlss: Thr r rsons w n t iv you noti; Th hn is u to hn in th lw (suh s hn in VAT); or A rultory uthority hs sk us to hn th hrs. Whtvr th rson or th hn, w ll iv you s muh noti s w n. I w inrs th or srvi hrs, or hn th hrs in wy tht siniintly isvnts you, w ll lt you n th srvi rly without hvin to py. Thr is mor inormtion on this in lus 22 o ths trms n onitions. WILL THE SERVICE CHANGE? W my hn th srvi (inluin ny quipmnt, th SIM r n srvi turs) n th trms n onitions o th rmnt t ny tim (vn urin th minimum trm). W ll tll you out ny hns t lst 30 ys orhn, unlss thr r rsons w n t. I th hn puts you in siniintly wors position, you ll l to n th rmnt without pyin hr. W xplin whn this my hppn in lus 22 o ths trms n onitions. You my lso l to hn your srvi y onttin us. WHAT HAPPENS IF I BUY A NUMBER OF SERVICES OR ITEMS OF EQUIPMENT FROM YOU? I w provi you with mor thn on srvi or itm o quipmnt (or xmpl, i you hv mor thn on o BT Sport, BT TV or BT Bron), you ll hv sprt rmnt or h on (n possily or irnt itms o quipmnt or srvi turs). Mk sur you r h rmnt rully. Althouh som o th trms r th sm or vry similr, h rmnt hs importnt irns. I you r uprin to our Fmily SIM Pln, ths trms n onitions will pply to ll o th SIM rs provi s prt o tht or (so you won t hv sprt rmnt or h SIM n you ll py on pri or ll o th SIM rs in your Fmily SIM Pln). I you v ouht mor thn on srvi or pi o quipmnt rom us n you n som o thm (ut not ll o thm), you miht los ny isounts or ors you h. Your hrs miht lso o up. I this will hppn w ll tll you. MORE INFORMATION You n lso r ths trms n onitions, n our poliis, t t.om/llstu HOW TO CONTACT US Phon us on Clls r r rom lnlins, BT moils n ny othr phon with BT SIM r. Clls rom othr moils ost th stnr rt hr y your provir. W ror ll 999 n 112 mrny lls. W my lso ror othr lls (inluin mrktin ons) to hlp us with trinin n to prvnt intity ru. COMPLAINTS Our Customr Complints Co tlls you how to omplin. You n r it t t.om/omplintso _BT MOBILE_22pp BT PHME x210mm P2 CMYK PF: JH _BT MOBILE_22pp BT PHME x210mm P2 CMYK PF: DL-RO _BT MOBILE_22pp BT PHME x210mm P2 CMYK PF: RJ VERY IMPORTANT FOR REPRO: Pls hk A/W ils or orrt trppin. This is your rsponsiility.

3 TERMS AND CONDITIONS FOR BT MOBILE You shoul r ths trms n onitions rully s thy ontin importnt inormtion. Pls lso r our Privy Poliy t t.om/privypoliy. It sris how w my us your prsonl inormtion. THE BASICS 1 WHO WE ARE W r British Tlommunitions PLC o 81 Nwt Strt, Lonon, EC1A 7AJ. W r ristr in Enln with ompny numr Evryon knows us s BT. 2 WHAT WORDS MEAN Som o th wors n phrss in ths trms n onitions hv spil mnins. Thos wors r print in ol whrvr thy hv th spil mnins ivn low. rmnt th llly inin rmnt twn you n us or th srvi. Th rmnt is m up o th ollowin: ths trms n onitions our Tri Gui (t.om/triui) our Pri List (t.om/prilist) our ltst Privy Poliy (t.om/privypoliy) our ltst Aptl Us Poliy (t.om/ptlus) our ltst Complints Co (t.om/omplintso) th ltst vrsion o ny othr poliy w tll you out BT ID th usrnm w ll iv you n psswor tht you hoos or whn you us th srvi. BT moil ny moil phon tht w provi to you s prt o th BT Moil Phon Pln, inluin ny othr vi w provi or you to us th srvi with our SIM r. BT Moil Fmily SIM Pln moil-phon pln or st pri tht ovrs vrious SIM rs (with h SIM hvin st mount o minuts, txt msss n t) or us with your own phons. BT Moil Fmily SIM Pln usr h prson usin SIM r provi s prt o your BT Moil Fmily SIM Pln (who you my hoos to lt ss to on n iniviul sis). BT Moil Phon Pln moil-phon pln or st pri tht inlus: th mount o t, minuts n txts you n us h month; n BT moil n SIM r to us th srvi. BT Moil SIM Only Pln moil-phon pln or st pri whr w iv you SIM r tht inlus th mount o t, minuts n txts you n us h month with your own phon. hrs th s you py or th srvi n ny srvi turs. Thy r shown in your orr onirmtion, lon with nythin ls you n to py (lik ny onntion or tivtion s) unr th rmnt. Thy inlu th or srvi hrs, ny posit w sk or n ny out-o-pln hrs n xlu rom pln hrs. oolin-o prio th prio rom th t th rmnt is m until 14 ys tr: th y tr th quipmnt (i ny) n SIM r (i ny) r livr; th srvi strt t; or th y you riv your orr onirmtion; whihvr is ltst. or srvi hrs your si pln hr or your BT Moil SIM Only Pln, BT Moil Fmily SIM Pln or BT Moil Phon Pln. quipmnt th BT moil n ny oos tht w provi unr th rmnt (lik phon hrrs, hphons or ss), ut not inluin th SIM r. xlu rom pln hrs ny xtr hrs or srvis tht miht vill to you or your BT Moil Fmily SIM Pln usrs ut whih rn t inlu in th si pln hr or your BT Moil SIM Only Pln, BT Moil Fmily SIM Pln or BT Moil Phon Pln. For xmpl, romin, intrntionl llin, multimi msss (MMS), prmium-rt srvis n lls to prmium-rt numrs. Fmily SIM Pln nlltion prio mns th prio rom th t w pt your orr or th BT Moil Fmily SIM Pln until 14 ys tr: th y tr th quipmnt (i ny) n SIM rs r livr; th srvi strt t; or th y you riv your orr onirmtion; whihvr is ltst. hnst nlltion prio th prio rom th t w pt your orr or th BT Moil Phon Pln until 14 ys tr: th y tr th BT moil n SIM rs (i ny) r livr; th srvi strt t; or th y you t your orr onirmtion or th BT Moil Phon Pln; whihvr is ltst. minimum trm ny initil or ltr prio you v r to py or th srvi or, s shown in your orr onirmtion. orr onirmtion th lttr, mil or othr mtho o ommunition w sn you tr your orr or th srvi. It onirms importnt thins lik th sription o th srvi, th minimum trm n th hrs. out-o pln hrs ny xtr hrs risin whn you or your BT Moil Fmily SIM Pln usrs o ovr th monthly llown o t, minuts, n txts inlu in your BT Moil SIM Only Pln, BT Moil Fmily SIM Pln or BT Moil Phon Pln. own phon moil phon tht you lry own or hv ouht sprtly to us with th BT Moil SIM Only Pln or BT Moil Fmily SIM Pln. PAC uniqu o you n to mov your moil-phon numr rom on provir to nothr. srvi turs ny prouts, turs, untions or -ons w provi on top o or s prt o th srvi. Srvi turs miht hv xtr trms n onitions tht you will hv to kp to. srvi strt t on o th ollowin ts, whihvr is pproprit: I you r nw BT Moil ustomr, it s: on workin y tr th t w post th SIM r n ny quipmnt to you; or th t you strt to us th srvi; whihvr is rlir. I you v upr rom th BT Moil SIM Only Pln to th BT Moil Phon Pln, it s on workin y tr th t w post your quipmnt n SIM r (i ny) to you. I you v upr rom th BT Moil SIM Only Pln to th BT Moil Fmily SIM Pln, it s: th t w mk th srvi vill to you (whih is on workin y tr th t w post h SIM r to you); or th t you strt to us th srvi; whihvr is rlir. I you r movin to us rom nothr provir, it s: _BT MOBILE_22pp BT PHME x210mm P4 CMYK PF: JH _BT MOBILE_22pp BT PHME x210mm P4 CMYK PF: DL-RO _BT MOBILE_22pp BT PHME x210mm P4 CMYK PF: RJ VERY IMPORTANT FOR REPRO: Pls hk A/W ils or orrt trppin. This is your rsponsiility.

4 th t w us your PAC o to mov th srvi; or on workin y tr th t w post your quipmnt n SIM r (i ny) to you; whihvr is ltr. SIM rs th SIM rs w provi to you so you n us th srvi. W ll lwys own th SIM rs. th srvi th BT Moil srvi (s sri in lus 6) inluin ny SIM rs n ny srvi turs you hoos. W provi th srvi s: th BT Moil SIM Only Pln; th BT Moil Fmily SIM Pln; or th BT Moil Phon Pln; s shown on your orr onirmtion, your ill n your My BT ount. workin ys Mony to Friy, xpt nk holiys n puli holiys. 3 WHAT ARE THESE TERMS AND CONDITIONS FOR? Ths r th trms n onitions whih pply to th srvi rom th t w pt your orr. I w provi you with nothr srvi (lik BT Sport, BT TV or BT Bron), you ll hv sprt rmnt or h srvi. Mk sur you r h rmnt rully. Althouh som o th trms r th sm or vry similr, h srvi hs importnt irns. Thr is sprt rmnt or h moil-phon pln (so i you hv two BT moils you ll hv two sprt rmnts). But th BT Moil Fmily SIM Pln will only hv on rmnt (so th rmnt will pply to ll o th SIM rs provi s prt o tht pln). 4 WHEN THE SERVICE STARTS AND HOW LONG IT LASTS Th srvi strts on th srvi strt t shown in your orr onirmtion (unlss you pr-orr BT moil, in whih s, w ll tll you sprtly). Unlss you hn your min n nl in th oolin-o prio, th srvi will lst or t lst th minimum trm. It ll thn rry on tr th minimum trm unlss: you n th srvi in wy st out in luss 14 to 14; or w n th srvi in lin with lus 15. W miht lso r nw minimum trm urin or tr your initil minimum trm (or xmpl, i you upr or tk up on o our ors). W ll lwys tll you orhn i thr ns to nw minimum trm. I you wnt to n th srvi or its minimum trm hs n, or i w n it in lin with luss 15 to (xiv), you miht hv to py us hr or lvin rly. Also, i w v ivn you quipmnt t ru pri or or r in rturn or tkin th srvi or th minimum trm, w my hr you th ull pri or tht quipmnt. S luss 5 n 18 or tils. 5 YOU CAN CHANGE YOUR MIND You n hn your min n nl th srvi within th oolin-o prio. I you hv th BT Moil Fmily SIM Pln n you nl urin th oolin-o prio, you will nllin ll th SIM rs w hv provi s prt o th BT Moil Fmily SIM Pln. I you upr: rom th BT Moil SIM Only Pln to th BT Moil Phon Pln; or rom th BT Moil SIM Only Pln to th BT Moil Fmily SIM Pln; w trt this s hn to th srvi. This mns tht you won t n nw rmnt this on will still pply. But you will hv nw minimum trm or th srvi n nw hnst nlltion prio or mily SIM pln nlltion prio (s pproprit) or th quipmnt. I you hv upr rom th BT Moil SIM Only Pln ut you thn nl th BT Moil Phon Pln urin th hnst nlltion prio or nl th BT Moil Fmily SIM Pln urin th mily SIM pln nlltion prio (s pproprit), on you v snt k th SIM rs n quipmnt (i ny), you ll o k to th BT Moil SIM Only Pln or th rst o your oriinl h BT Moil SIM Only Pln minimum trm. I you on t sn th SIM rs n quipmnt k, you ll hv to py th ull pri or thm, s sri in lus 5. I w v lry strt proviin th srvi y th tim you nl it, you ll hv to py us th ull ost o th srvi you v h (whih mns w won t tk into ount ny isounts or r ors), inluin hrs or usin th srvi n onntion or tivtion s. I you nl th srvi within th oolin-o prio n w v ivn you ny quipmnt (or ny othr ssoris or r its), or i you nl your BT Moil Phon Pln within your hnst nlltion prio, th rmnt won t n until you v rturn th quipmnt (n ny ssoris or r its) to us. Th ollowin will lso pply: You must rturn th quipmnt to us (in th oriinl pkin) within 14 ys o nllin th srvi. Unlss th quipmnt is ulty or not s w sri, you must py th osts o snin it k. W ll sn you som pkin on you sk us to nl. You shoul t this in oupl o workin ys. Whn you rturn th quipmnt, w rommn you t proo o post s you ll rsponsil i it ts lost or m in th post. I you on t rturn th quipmnt within 14 ys, you ll hv to py th ull vlu whih miht mn pyin th irn twn th tul vlu n ny isount you ot. Th mounts w my hr r shown in our Tri Gui t t.om/triui On w t th quipmnt k (or s vin tht you v post it to us), w ll run wht you v lry pi or it (i nythin). W miht hr you, ru th mount o th run or hoos not to iv you run t ll i w think th quipmnt is worth lss us it s n us or m, or i it s lost or m on th wy k to us. Dtils o thos hrs r shown in our Tri Gui t t.om/triui I you hv upr rom th BT Moil SIM Only Pln to th BT Moil Phon Pln, thn you nl th BT Moil Phon Pln urin your hnst nlltion prio. You won t o k to th BT Moil SIM Only Pln until w v h th quipmnt k s xplin in lus 5. I you nl th srvi within th oolin-o prio, you must rturn th SIM rs, t your xpns, i w sk you to. W won t sn you ny pkin or tht. I you nl th srvi within th oolin-o prio n w hvn t ivn you ny quipmnt, th srvi will n whn you ll us to nl. Th rmnt will thn n whn you v pi us nythin you ow. I you hv BT Moil Fmily SIM Pln, ll o your SIM rs unr tht pln will n t th sm tim. I you wnt to mov to nothr provir n woul lik to kp th sm numr, pls s lus 16. THE SERVICE 6 HOW YOU CAN USE THE SERVICE Th srvi is just or you or your rins n mily to us or your n thir prsonl us (mnin tht it shouln t us or ny tr, usinss or prossion). You r rsponsil or how th srvi, SIM rs n quipmnt r us. You must not sll on or othrwis istriut our srvi. To mk sur our srvi isn t in misus: you n t hv mor thn 10 SIM rs ristr t your rss; n no mor thn iv SIM rs n ristr to th BT Moil Fmily SIM Pln t ny on tim; n you must not us mor thn on SIM r in th sm BT moil or own phon in ny month, unlss w v provi rplmnt SIM r or ny rson. You r tht you ll o th ollowin in onntion with th srvi n ny quipmnt: (iv) Follow ny rsonl instrutions w iv you out th srvi, th SIM rs n ny quipmnt, n hlp us run our surity hks. Gt ny prmission w n to provi th srvi. Tll us i you hn your nm, rss, phon numr, mil rss, pymnt tils or nythin ls w miht n to know out. Do vrythin you n to kp your BT ID usrnm n psswor privt n stop nyon _BT MOBILE_22pp BT PHME x210mm P6 CMYK PF: JH _BT MOBILE_22pp BT PHME x210mm P6 CMYK PF: DL-RO _BT MOBILE_22pp BT PHME x210mm P6 CMYK PF: RJ VERY IMPORTANT FOR REPRO: Pls hk A/W ils or orrt trppin. This is your rsponsiility.

5 (v) (vi) (vii) (viii) (ix) ls rom usin thm. You shoul lso kp your ill n ount tils s rom rustrs. Thr is uin on this t t.om/sms Tll us striht wy, n hn your BT ID psswor, i you think or know tht somon ls knows your BT ID usrnm n psswor. Only us th lo-in tils w iv you to ss BT srvis (lik BT Sport n BT Wi-Fi) rom BT moil or own phon tht uss SIM r. You mustn t us your lo-in tils to ss othr BT srvis on othr vis (or xmpl, lik Chromst n Airply). Us th srvi, SIM rs n ny quipmnt llly (in lin with ll lws, rultions n ruls in or in Enln n Wls, Sotln or Northrn Irln, s pproprit). Not o nythin whih miht hv ntiv t on: our systms, ntworks, srvrs or surity; othr ustomrs srvis or quipmnt; othr ustomrs surity; or ny othr prson s or usinss s systms, ntworks or surity. Not o nythin tht rks our, or nyon ls s, intlltul proprty rihts (rihts to plns, is, or othr non-physil ssts). Tht mns you n t shr prott mtril lik n im, musi or vio il without prmission rom th opyriht ownr. You must not us th srvi, SIM rs or quipmnt, or llow thm to us with or or th ollowin: For utomti ommunition twn two vis (somtims known s mhin to mhin ommunition or M2M ) unlss it s or your prsonl us. For xmpl, you mustn t put SIM r into ny smrt pplin, lik thrmostt or onnt vhil. With ny vi tht routs, r-routs, orwrs or ivrts lls, t, txts, multimi msss or othr srvis to or rom our ntwork in orr to voi hrs, mk mony or or ny othr purpos. Ths typs o vis inlu GSM twy, SIM ox or rptr. With quipmnt tht w hvn t uthoris, inluin: moil ron vis suh s onls or USB moms; moil Wi-Fi vis tht us our srvi to onnt othr Wi-Fi-nl vis; or ny vi tht uss SIM r ut isn t moil phon, n whih miht t ss to our Wi-Fi ntwork or th intrnt. You r rsponsil or kpin th SIM rs n ny quipmnt s. I you think or know tht SIM r or quipmnt hs n lost or stoln, phon us striht wy on W ll thn tmporrily stop th srvi. I you in th SIM r or quipmnt, phon us in n w ll swith th srvi k on. I you n t in th SIM r or think it hs n stoln, just sk us n w ll sn you nw on within iv ys (you ll just n to tivt it whn you t it). W r not rsponsil or ny lost or stoln quipmnt. So i you wnt to us rplmnt SIM w hv snt you, you ll n n own phon tht w v pprov to us with our srvi. You r rsponsil or ll hrs on your ount up to whn you tll us th SIM r or ny quipmnt is missin. I you hv th BT Moil Phon Pln n on t own th quipmnt, you r still rsponsil or it. So you my lso hv to py us hrs or th quipmnt tr you tll us it s missin. R lus 29 to s i you own th quipmnt. I w rsonly liv you hvn t us th srvi, SIM rs or quipmnt proprly, or hv lt somon ls misus it, you miht hv to py us or ny loss or m w sur s rsult. R mor out this in our Aptl Us Poliy t t.om/ptlus You mustn t iv your BT Wi-Fi lo-in tils to nyon ls. I w liv you hv shr thm, or hv ss (or llow somon ls to ss) BT Wi-Fi rom vi tht s not omptil BT moil or own phon tht uss SIM r, w my suspn or n your ss to BT Wi-Fi. I you r BT Moil Fmily SIM Pln ustomr you n iv your BT Moil Fmily SIM Pln usrs ss to th BT Wi-Fi srvi throuh thir own SIM rs, ut thy will n to st up thir own BT ID to o this. 7 USAGE ALLOWANCES Your srvi miht hv monthly us llown. Eh SIM in th BT Moil Fmily SIM Pln will hv th sm monthly us llown, ut iniviul SIMs n t -ons (xtr t, minuts or txts). I you or your BT Moil Fmily SIM Pln usrs o ovr th llown, w ll hr you or th xtr you hv us. Dtils o th out-o-pln hrs r shown in our Tri Gui t t.om/triui You n kp n y on your llown n wht you r usin on h SIM with th BT Moil App (i it s vill on your BT moil or own phon). Or you n hk your ount t t.om/mymoil. You n lso ontrol th us o th SIM rs within th BT Moil Fmily SIM Pln hr too. W ll sn txt to h SIM r whn most o th monthly llown on tht SIM r hs n us, unlss you r usin th SIM r in vi tht n t t txts. You n hk th us o iniviul SIM rs w hv provi unr th BT Moil Fmily SIM Pln t t.om/mymoil W ll st limit or th mount o out-o-pln hrs n xlu rom pln hrs you n t h month on h SIM r. You n hn tht limit t t.om/mymoil. I you o ovr it, w miht r n inrs limit with you or rstrit th srvi until your nxt illin t. W ll rst your llown h month. Any t, minuts, or txts you on t us won t rri ovr. I you t ny othr BT srvi (or xmpl, BT TV or BT Sport) tht you n t ss to on your BT moil or own phon tht uss SIM r, it miht ount towrs th t llown you t with your BT Moil SIM Only Pln, BT Moil Phon Pln or BT Moil Fmily SIM Pln. 8 ROAMING Your us llown only pplis whn usin your BT moil or own phon in th UK. Whn you us it ro, you my hv to py xlu rom pln hrs t th romin rt shown in our Tri Gui t t.om/triui. You r lso rsponsil or th xlu rom pln hrs your BT Moil Fmily SIM Pln usrs run up whil ro. You n us th srvi in rtin ountris outsi th UK, ut you mustn t us it just in ountris outsi th UK. You n in th list o ountris whr you n us th srvi t t.om/hlp/moil I you r usin th srvi outsi th UK, you r usin ntworks provi y somon ls. This mns tht th qulity n ovr is out o our ontrol. Forin lws, rultions n ruls will lso pply, n you must kp to thm. Chrs or usin th srvi ro r not inlu in your BT Moil SIM Only Pln, BT Moil Phon Pln or BT Moil Fmily SIM Pln. Rmmr, i you r los to ountry s orr you miht intlly strt usin nothr ntwork. I you o, you ll hr th romin hrs shown in our Tri Gui t t.om/triui. I you liv los to orr with nothr ountry (lik in Dovr or Northrn Irln), w rommn tht you swith o romin whn you r not usin your BT moil or own phon ro. 9 EMERGENCY SERVICES I you r in n r o our ntwork tht hs ovr in th UK, you n ll th mrny srvis or r on 999 or 112 rom your BT moil or own phon tht uss SIM r. I you r in n r whr w on t hv ovr, your BT moil or own phon will utomtilly onnt to somon ls s ntwork i thy hv ovr. Th mrny srvis my l to s your lotion, pnin on wht phon you v ot n th sttins you v swith on t th tim. I you n to ll th mrny srvis whil ro, ll 112 (whih is ronis mrny numr in mny ountris) or th lol mrny-srvis numr. 10 SETTING UP YOUR SERVICE I you hv th BT Moil SIM Only Pln or th BT Moil Fmily SIM Pln, th ollowin will pply: Equipmnt isn t inlu in th rmnt. You ll n n own phon tht w v pprov or us with our srvi. You ll n to mk sur your own phon hs th turs you wnt. I your own phon isn t omptil, our SIM r miht not it, oul m th phon or you miht not l to mk mrny lls. Tk r whn you put our SIM r into your own phon (n lt us know i it osn t it so w n sn you nothr on) _BT MOBILE_22pp BT PHME x210mm P8 CMYK PF: JH _BT MOBILE_22pp BT PHME x210mm P8 CMYK PF: DL-RO _BT MOBILE_22pp BT PHME x210mm P8 CMYK PF: RJ VERY IMPORTANT FOR REPRO: Pls hk A/W ils or orrt trppin. This is your rsponsiility.

6 I you hv n own phon you ouht rom somon ls, it miht lok to nothr ntwork. You ll n to t it unlok or you n us our SIM r in it. W r not rsponsil or this or or th ost o ttin it on. I you hv th BT Moil SIM Only Pln or th BT Moil Fmily SIM Pln, you ll n to o th ollowin: Ativt th SIM r. It miht tk up to thr hours tr you o this or th srvi to strt workin. I this is th irst tim you v h BT moil-phon pln, w ll tivt th SIM r or w sn it to you. St up your own phon in lin with our sttins. Put th SIM r into your phon. Thr r mor instrutions on ths stps in your orr onirmtion n t t.om/hlp/moil Movin rom nothr provir I you hv moil-phon numr rom nothr provir, you n sk us to mov it to your nw SIM r. W ll n your PAC o, whih you n t rom your ol provir. W ll thn mov your moil-phon numr or r n tll you whn it s on. You r ntitl to rsonl ompnstion i thr s ly or somthin os wron tht s our ult. An your ol provir miht hr you until w us your PAC o to mov your numr. W r not rsponsil or thos hrs, ut w miht py you ny mounts you los s rsult o somthin tht is our ult. R lus 20 or mor inormtion. Movin xistin SIMs to your BT Moil Fmily SIM Pln Your rins or mily who r on BT Moil n join your BT Moil Fmily SIM Pln. Thy will om BT Moil Fmily SIM Pln usrs. Eh BT Moil Fmily SIM Pln usr will hv to trnsr thir xistin moil-phon numr to you n thir SIM will on your ount. I ny nw BT Moil Fmily SIM Pln usr is in th minimum trm o thir BT Moil Phon Pln, thy my hv to py or lvin thir pln rly. I this is th s, w ll tll thm out this whn thy sk to trnsr to your BT Moil Fmily SIM Pln. I somon you sk to join your BT Moil Fmily SIM Pln hs moil-phon numr rom nothr provir, you ll n to uy nw SIM r rom us n iv us tht prson s PAC o so tht w n trnsr thir moil-phon numr to th nw SIM r. 11 WHAT WE HAVE TO DO FOR YOU h W ll livr th SIM rs n ny quipmnt you v orr to your rss. W my tk instrutions rom prson who w hv oo rson to liv hs your prmission to l with us. You n iv your BT Moil Fmily SIM Pln usrs ull ontrol o thir own SIM r. I you o this, your BT Moil Fmily SIM Pln usr will l to run up hrs n mk isions on your hl (ut only in onntion with thir own SIM r). You ll lwys rsponsil or th hrs run up y your BT Moil Fmily SIM Pln usrs. I you r nw BT Moil ustomr, or i you r in nw SIM rs to your BT Moil Fmily SIM Pln, w ll iv you moil-phon numr (unlss you r movin your numr rom nothr provir). W im to provi ontinuous, hih-qulity srvi usin rsonl r n skill. Howvr, u to th ntur o th srvi n th quipmnt w us to provi it, w n t urnt tht it ll vill ll th tim. For xmpl, th srvi oul t y thins suh s wthr, orphy, physil ostrutions, in in uilin with thik wlls, lots o popl usin our ntwork t th sm tim, rpir or mintnn work n othr situtions out o our rsonl ontrol. Th srvi is only vill whr our ntwork hs ovr, so you won t l to t it vrywhr in th UK. Th srvi miht lso vry pnin on whr you r n wht ntwork quipmnt w hv in tht r. Our ovr hkr t t.om/ovrhkr ivs n stimt o wht ovr is vill, ut w n t urnt it s lwys urt or up to t. Somtims thr r ults in our ntwork. W ll ix thm s soon s w n. Clus 19 xplins wht you n o i thr is ult. Osionlly w miht hv to intrrupt, hn or tmporrily suspn som or ll o th srvi to mintin, upr or rpir th ntwork. I w o, w ll try to t th ntwork up n runnin in s quikly s w n. In xptionl irumstns, w, our prtnrs or popl who mn our ntwork miht hv to o thins to mn our ntwork s prormn. Pls r th poliy t t.om/ronuspoliy i I w know or liv tht ny o your vis (inluin th BT moil, own phon or SIM rs) hv n int y mlwr (sotwr sin to isrupt or m omputr systm, lik omputr virus), or i ny o your vis try to t ss to mliious wsit ( wsit tht ttmpts to instll mlwr), w my tk tion. Tht miht mn puttin sotwr onto our ntwork to stop th spr o tht mlwr on our ntwork or prvnt your vis rom oin to th mliious wsit. PAYMENTS 12 PAYING WHAT YOU OWE US h i j k l You must py th hrs or th srvi, whthr you us thm or somon ls os. This inlus ll th hrs run up y BT Moil Fmily SIM Pln usrs s prt o your BT Moil Fmily SIM Pln. I w sk you to, you must py us posit or th srvi. W ll tll you why w n posit n how muh it is or you onirm your orr. You must py th hrs y Dirt Dit. W ll normlly ill you h month. But i you v us your BT moil or own phon outsi th UK, it miht tk up to thr months or us to ill you or tht us. You will t your ills onlin t t.om/yourount. I you lik ppr ills, pls sk us. W my hr you or ppr ills, ut w ll tll you out this whn you sk. You must py ny ills s soon s you t thm, unlss w r othrwis. I you nuinly think w v m mistk on your ill, tll us striht wy. W won t suspn or n th srvi whil w look into th mttr. You must py th mount you r tht you ow. I you on t py your ill, w ll phon you or sn you rminr. I you still hvn t pi th ill svn lnr ys tr our rminr, w my lt-pymnt hr to your nxt ill. You my lso hv to py us ompnstion i irt it or hqu ouns us you on t hv nouh mony in your ount. Ths hrs r shown in th Tri Gui t t.om/triui I you on t py ill, w won t normlly suspn or n th srvi until 21 ys tr th t your pymnt ws u. Howvr, i this isn t th irst tim you hvn t pi ill on tim, w my suspn or n th srvi rlir. I you on t py your ill, w my iv tils, inluin your prsonl inormtion, to t-olltion ny n sk thm to ollt th pymnt or us. I w o, you ll hv to py n xtr hr to ompnst us. Th hr won t mor thn th mount w hv to py to th t-olltion ny, who will th hr to your t. VAT will not to ny xtr hr put on your ill. W miht lso trnsr your t to ny othr usinss (in whih s, your prsonl inormtion will lso trnsrr) who my thn try to rovr th mount in wy it onsirs suitl. This lus 12j pplis vn tr your rmnt with us hs n. By rin to tk th srvi rom us, you r lso rin to us shrin inormtion out your pymnts with rputl rit-rrn nis lik Exprin n Equix. I w o this, w ll shr this inormtion in lin with t prottion lws. W will tk ny mount you ow us rom th nk ount or rit-r ount you hv ivn us tils o, unlss you tll us othrwis. By ntrin into th rmnt, you r lttin us o this. 13 EXTRA CHARGES Th BT Moil SIM Only Pln, BT Moil Phon Pln n BT Moil Fmily SIM Pln h hv monthly llown o t, minuts n txts to UK lnlin n moil numrs. I you or ny BT Moil Fmily SIM Pln usr os ovr your llown, w ll hr you out-o-pln hrs t th rts shown in th Tri Gui t t.om/triui Som o our srvis (lik romin, intrntionl lls, multimi msss n prmium-rt srvis) rn t inlu in your llown. W ll thos xlu rom pln hrs. Ths hrs r st out in our Tri Gui t t.om/triui Evry SIM r within your BT Moil Fmily SIM Pln will hv th sm monthly llown o t, minuts n txts. But i BT Moil Fmily SIM Pln usr uys n -on, this -on will pply only to thir SIM r. You will lwys rsponsil or pyin or ll -ons _BT MOBILE_22pp BT PHME x210mm P10 CMYK PF: JH _BT MOBILE_22pp BT PHME x210mm P10 CMYK PF: DL-RO _BT MOBILE_22pp BT PHME x210mm P10 CMYK PF: RJ VERY IMPORTANT FOR REPRO: Pls hk A/W ils or orrt trppin. This is your rsponsiility.

7 ENDING THE SERVICE 14 WHEN YOU CAN END THE SERVICE I you hn your min out th srvi, you n nl th srvi urin th oolin-o prio, s xplin in lus 5. You won t hv to py or nllin rly. You n nl th srvi t ny tim, y ivin us 30 ys noti, i w v hn th or srvi hrs, th srvi, th hrs or ths trms n onitions s shown in lus 22. In this s you won t hv to py or lvin rly (s lus 18). You n nl th srvi t ny tim: i you r movin your numr to nothr provir throuh swithin pross (s lus 16 or mor tils); or y ivin us 30 ys noti i you r nin th srvi or ny othr rson (s lus 16 or mor tils). I you r within your minimum trm or th srvi whn you nl, you my hv to py or lvin rly in lin with lus 18. You n nl th srvi t ny tim i w rk siniint trm o th rmnt. In this s you won t hv to py or lvin rly. I you n th srvi in lin with lus 27, whn w mov you to nothr srvi you won t hv to py or lvin rly. You n nl srvi tur whnvr you lik. Just iv us 30 ys noti. You n nl ny SIM r within your BT Moil Fmily SIM Pln t ny tim y ivin 30 ys noti. I you nl th lst SIM r within your BT Moil Fmily SIM Pln whn you r still in th minimum trm, you my hv to py hr or lvin rly. 15 WHEN WE MAY RESTRICT, SUSPEND OR END THE SERVICE W my stop proviin th srvi t ny tim y ivin you t lst 30 ys writtn noti. I you rk th rmnt, w ll normlly lt you try to put thins riht within rsonl tim. But w my immitly limit, suspn (in prt or ully) or n th srvi, s wll s islin ny quipmnt n SIM rs (whih n inlu iniviul SIM rs within your BT Moil Fmily SIM Pln) whil you put thins riht. W my lso, tr ivin you noti, limit, suspn or n th srvi, n isl ny quipmnt n SIM rs, i ny o th ollowin pply: (ii (iv) (v) (vi) (vii) (viii) (ix) (x) (xi) (xii) W hv to n th rmnt y lw or in lin with ny rultion, or us th mrny srvis or ovrnmnt uthority hs sk us to. W n no lonr provi th srvi (or prt o it), or w hv suspn or rstrit rlt srvi. You or nyon who uss th srvi, SIM r or ny quipmnt rks th rmnt n you on t put thins riht in rsonl tim. You or nyon who uss th srvi, SIM r or ny quipmnt sriously misuss th srvi or rks th rmnt. You or nyon ls usin th srvi ts towrs our st or nts in wy whih w liv is unsuitl or srious nouh to justiy suspnin or nin th srvi. You on t py or th srvi (s sri t th n o lus 12i) or you py in wy othr thn how w v r with you. You nl your Dirt Dit n w hvn t r nothr wy you n py. W suspt ru or ny othr unuthoris tivity. It s rsonl or us to o so to prott our ntwork n mintin hih-qulity srvi. Your us is siniintly irnt to wht w xpt rom th vr ustomr. You hvn t us th srvi within 12 months o tivtin th SIM r. You siniintly rk ny othr rmnt you hv with us n on t put thins riht within rsonl tim. h (xiii) (xiv) You us th srvi or ny tr, usinss or prossion. W hv oo rson to liv tht you r usin th srvi in wy tht os inst th rmnt. I w suspt thr s n, or is likly to, surity inint, w my suspn your BT ID usrnm to prott your ount. W ll sk you to hn your psswor or lttin you lo k in. I w suspn or n th srvi, w ll tll you wht you n to o to rstor it. I you r within your minimum trm whn w tll you tht w ll n th srvi n th rmnt or ny rson shown in luss 15 to (xiv), you ll hv to py hr in lin with lus 18. I w suspn or n th srvi or ny rson shown in luss 15 to (xiv): w my hr or strtin th srvi in; n you my hv to py th hrs or th srvi whil it s suspn, up until th srvi ns. You ll still l to ll th mrny srvis, unlss thy or nothr ovrnmnt uthority hs sk us to suspn th srvi. I you rk th rmnt n w o not tk tion, w n still tk tion t ltr t. I you or w n th srvi n th rmnt, w ll iv you run o ny mounts you v pi upront. But irst w ll tk o nythin you ow in onntion with th srvi, ny quipmnt or ny othr rmnt twn us. 16 WHEN THE SERVICE ENDS I you r swithin to nothr provir you n mov your moil-phon numr ovr too. I you swith tr th oolin-o prio you must tll us in lin with lus 14. You ll n to sk us or your PAC o, whih you shoul thn iv to your nw provir within 30 ys. I you on t iv it to thm, or thy on t us it within 30 ys, you ll n to sk us or nw on. Your nw provir will ornis th mov. W ll rry on proviin th srvi to ll SIM rs, n you ll hv to py us th hrs, until th moil-phon numr movs. On th moil-phon numr hs mov, th srvi or tht spii SIM r will n. In th s o BT Moil Fmily SIM Pln ustomrs, whn on numr is swith ll th rminin SIM rs will ontinu. On th lst moil-phon numr hs mov, th srvi will n. Howvr, th rmnt will not n until you v pi vrythin you ow us. Expt whr you hn your min n nl th srvi n ny quipmnt within th oolin-o prio, i you r not movin to nw provir, h nll SIM r will stop t th n o your urrnt illin yl. So i you normlly t your ill on th lst y o th month, th srvi will n thn too. For th BT Moil Fmily SIM Pln, th srvi n th rmnt will ontinu until you v nll th lst rminin SIM r within th pln. You n sk us or PAC o urin th 30-y noti prio or nllin n iniviul SIM r, ut tr thn w won t l to iv you on. On th srvi hs n, th rmnt will n whn you v pi vrythin you ow us. 17 WHEN YOU GET OTHER SERVICES OR EQUIPMENT FROM US W otn sll numr o srvis tothr. W miht iv isount, nit or or i you (or somon in your hom) tk mor thn on srvi rom us. I you t ny o ths isounts, nits or ors n thn n ny o th othr srvis, w my hv to inrs th hrs or th srvi. I tht s th s, w ll tll you whn you (or somon ls) ontt us to n th othr srvi. Howvr, w won t inrs th hrs n you ll kp ttin th isount, nit or or urin th rst o your minimum trm i: you or somon ls in your hous ns on o th othr srvis s sri in luss 14, 14 n 14; or you n th BT Bron srvi us o hn to it whih ivs you th riht to lv. I you r usin ny srvi turs, thy my n on th y th rmnt ns _BT MOBILE_22pp BT PHME x210mm P12 CMYK PF: JH _BT MOBILE_22pp BT PHME x210mm P12 CMYK PF: DL-RO _BT MOBILE_22pp BT PHME x210mm P12 CMYK PF: RJ VERY IMPORTANT FOR REPRO: Pls hk A/W ils or orrt trppin. This is your rsponsiility.

8 18 CHARGES FOR ENDING THE AGREEMENT EARLY You ll hv to py us or nin th rmnt rly i: you n th srvi urin th minimum trm, xpt in th irumstns shown in lus 18 low; or w n th srvi urin th minimum trm in lin with luss 15 to (xiv). You won t hv to py or nin th rmnt rly i you n th srvi: within th oolin-o prio, in lin with lus 14; tr w hv m hns sri in lus 22; us w hv rokn siniint trm o th rmnt, s sri in lus 14; or whn w mov you to nothr srvi, in lin with lus 27. Th mount w hr will th totl mount o or srvi hrs you hv pi i you sty with us or th whol minimum trm, minus ny osts w sv rom you lvin rly. Thr s mor inormtion on ths hrs, inluin tls showin how muh you r hr or h month lt on your minimum trm, t t.om/trmhrs IF SOMETHING GOES WRONG 19 WHAT YOU CAN DO WHEN WE DON T KEEP OUR PROMISES I you hv prolm with th srvi, SIM rs or quipmnt, you my hv w ll options. For xmpl, you miht hv th riht to rpir, rplmnt or vn run. For mor inormtion out ths rihts, visit viui.or.uk I w v us prolm with th srvi, n you sk us to, w my py you k or: loss o srvi, whih w ll work out usin your ily hrs n th numr o ys th srvi ws t y th prolm; n ny o your losss tht w oul hv rsonly orsn s rsult o us rkin th rmnt, xpt or mounts st out in lus 20. (I you lim your losss, w ll sk you to show us proo o your loss.) VAT won t to ny mount w r you r u. I you hv th BT Moil Phon Pln, th quipmnt miht hv mnuturr s urnt. It ll in th ox tht th quipmnt oms in or on th mnuturr s wsit. Th wrrnty miht iv you xtr ll options i you hv prolm with th quipmnt. 20 WHAT WE RE NOT RESPONSIBLE FOR AND LIMITS ON OUR LIABILITY I our nlin uss th or prsonl injury, w pt rsponsiility n thr is no limit to our liility. W lso pt rsponsiility or our ru, ruulnt misrprsnttion or ny othr liility tht th lw os not llow us to xlu or limit. W pt rsponsiility or loss o or m to your physil proprty risin rom our nlin. W ll py up to 100,000 in totl or ny on vnt or sris o onnt vnts risin in ny 12-month prio. Aprt rom rsponsiility w pt unr luss 20 n 20, w won t py you mor thn totl o 5,000 in ompnstion in ny 12-month prio. Aprt rom rsponsiility w pt unr luss 20 n 20, w r not rsponsil to you or th ollowin: (iv) Any ly or ilur us y somthin yon our rsonl ontrol. This oul thins suh s lihtnin, loo, svr wthr, ir, xplosion, trrorist tivitis, pimi, riots, wr, nythin on y ovrnmnt or othr puli uthority, or striks n othr inustril tion. You rkin th rmnt. Any loss you sur us y you usin th srvi, quipmnt or SIM r in wy tht rks th rmnt. Any ommril or usinss loss. (v) (vi) (vii) (viii) (ix) (x) Any loss or m us y viruss or th unuthoris us o, or ttmpts to ss, th srvi, th SIM rs, th quipmnt or ny o your vis. Any loss, orruption or rls o t or inormtion. Loss or m risin s rsult o you usin ny quipmnt or hrwr w hvn t suppli. Any ontnt, oos or srvis tht r provi y thir prty n tht you (or nyoy you llow to us th srvi, th SIM rs or quipmnt) my t ss to or uy usin th srvi, th SIM rs or quipmnt. Clls or msss tht you on t riv us your BT moil or own phon is ulty (unlss this is us o our ult or nlt), swith o or in n r with no ovr. Losss whih w ouln t hv rsonly hv xpt or whih w ouln t hv onsir whn ntrin into th rmnt. 21 RETURNING FAULTY SIM CARDS AND EQUIPMENT I you think ny SIM r or quipmnt is ulty, pls tll us. Unlss w r othrwis, you must rturn ny quipmnt or SIM r tht you tll us is ulty, or whih ns to ix or rpl (or xmpl, i th SIM r is out o t or ns n upr, or your BT moil is ulty). W ll iv you pr-pi pkin to o this (unlss you r only snin k SIM r). Ll options my vill to you (or xmpl, you my hv riht to rjt ny quipmnt or to rpir or rplmnt). W ll ix or rpl th quipmnt, unlss you r xrisin your riht to rjt th quipmnt. For mor inormtion, o to viui.or.uk. W my tst ny quipmnt you tll us is ulty. I w in it isn t ulty, w my rturn it to you or rpl it. W won t sn ny rplmnts until w v ot th quipmnt w r xptin you to rturn. Any rplmnt quipmnt w sn will nw or s nw (whih is son-hn quipmnt w v rurish). CHANGES WE MAY MAKE 22 HOW WE CAN CHANGE THE SERVICE, A SERVICE FEATURE, A SIM CARD, CHARGES AND THE TERMS AND CONDITIONS OF THE AGREEMENT W my hn th srvi, srvi tur, SIM r, hrs n th trms n onitions o th rmnt t ny tim or th rsons list in luss 23 to 26. Aprt rom wht w sy in lus 22, i w hn th or srvi hrs, th srvi, th hrs (othr thn th or srvi hrs) or th trms o th rmnt in wy tht siniintly isvnts you, w will: tll you t lst 30 ys or th hn, unlss w n t rsonly o tht (in whih s w ll iv you s muh noti s possil); n iv you th hn to iv us 30 ys noti to n th srvi without hvin to py ny inrs hrs or or lvin rly. But you ll hv to tll us tht you wnt to o this within 30 ys rom th t o th noti tht w sn you. W my lso sk you to rturn th quipmnt. I w on t, or i you wnt to kp it, w my hr you or it. Any hns to srvi turs (s sri in lus 22) or your SIM r (s sri in lus 22) won t iv you riht to n th srvi. W ll ithr writ to you out ny othr hns or t in touh nothr wy, suh s on our wsit. W n hn your SIM r t ny tim so you kp ttin th srvi. Any hns to your SIM r won t siniintly isvnt you n won t iv you th riht to n th srvi. I w withrw or mk ny hn to srvi tur (inluin hn to th hrs or th srvi tur) in wy whih siniintly isvnts you, w ll iv you t lst 30 ys noti (unlss w nnot o so, in whih s w ll iv you s muh noti s possil). W ll lso lt you nl th srvi tur, ut you won t l to nl ll o th srvi _BT MOBILE_22pp BT PHME x210mm P14 CMYK PF: JH _BT MOBILE_22pp BT PHME x210mm P14 CMYK PF: DL-RO _BT MOBILE_22pp BT PHME x210mm P14 CMYK PF: RJ VERY IMPORTANT FOR REPRO: Pls hk A/W ils or orrt trppin. This is your rsponsiility.

9 23 CHANGES TO THE SERVICE, A SERVICE FEATURE, A SIM CARD OR THE TERMS AND CONDITIONS OF THE AGREEMENT W my hn th srvi, srvi tur, SIM r or th trms n onitions o th rmnt to o th ollowin: (iv) (v) (vi) (vii) (viii) (ix) (x) (xi) (xii) (xiii) Mk th rmnt lrr or sir or you to unrstn, or othrwis hn it in wy tht osn t siniintly isvnt you. Chn, improv, upt or to th srvi, srvi turs or SIM r you t (or xmpl, i w nw typs o lls to your pln). Introu or srvis, srvi turs or quipmnt (or xmpl, i w introu nw llin tur or surity prout). Chn your phon numrs, i you sk us to. Chn th wy w strutur our pris, hrs, th srvi or srvi turs (or xmpl, i w hn th nms o our prouts or th srvi, thir ontnt or thir sriptions). A to or hn th wy w provi th srvi or srvi turs (or xmpl, i w nw srvi turs). Rlt hns to or vlopmnts in thnoloy (or xmpl, i w vlop th wy w provi th srvi, introu nw wys to py or th srvi, or vlop n introu nw systms whih iv you ttr srvi). Withrw, rpl or rmov ll or ny prt o th srvi, srvi tur or SIM r (or xmpl, i w wnt to hn your SIM so it works with your nw phon). Mk minor hns to thnil spiitions (or xmpl, limits or trnsrrin inormtion whih r ssoit with th srvi n th thnoloy w us to provi th srvi to you). Upt, upr, improv or ltr th srvi, srvi turs or SIM r (or xmpl, to ix us or ults, solv surity issus, to improv sotwr or quipmnt, hn th wy th srvi looks or to improv th wy th SIM r works). Rlt hn in our ility to provi th srvi, srvi turs or th SIM r in prtiulr r (or xmpl, i w hn our ovr somwhr). Rornis th wy w mn or run our usinss. Rlt hn to ny lw, o o prti, rultion, uin or olitions tht pply to us. 24 OTHER CHANGES TO THE SERVICE, A SERVICE FEATURE, A SIM CARD OR THE TERMS AND CONDITIONS OF THE AGREEMENT Bus w miht provi th srvi to you or lon tim (not just or th minimum trm), n us w n t lwys prit wht will hppn in th utur, w my n to mk hns in irumstns othr thn thos list in lus 23. So w my hn th srvi, srvi tur, SIM r or th trms n onitions o th rmnt or ny othr rson. But i w i to o tht w ll iv you noti, n you my l to n th srvi, in lin with lus CHANGES TO THE CHARGES W my hn th hrs i: w hn th srvi, th srvi turs, SIM r or th trms o th rmnt, s sri in luss 23 to (xi); th ost o proviin th srvi, srvi turs or SIM r inrss (or xmpl, th usinsss w uy srvis rom inrs thir pris); th ost o runnin our usinss inrss; w rornis th wy w run our usinss; or thr s hn in th lw, o o prti, rultion, uin or olitions tht pply to us (or xmpl, i thr is VAT inrs). 26 OTHER CHANGES TO THE CHARGES W miht hn th hrs or rsons othr thn thos sri in lus 25. I w o, w ll iv you noti n you miht l to stop th srvi in lin with lus MOVING BETWEEN SERVICES, SERVICE FEATURES OR MONTHLY USAGE ALLOWANCES I w withrw th srvi or srvi tur so you n t rry on rivin ll or prt o it (or xmpl, i w hn th numr o srvi turs vill), w ll mov you onto our nxt st, or ttr, srvi or srvi tur. I w n, w ll tll you t lst 30 ys or w o this. I w n t, w ll iv you s muh noti s possil. I th srvi or srvi tur w mov you to hs hihr hr, w won t hr th hihr mount urin th rst o th minimum trm. Atr th minimum trm, w ll hr you th hihr pri. Any withrwl w mk unr this lus will pply to ll SIM rs within your BT Moil Fmily SIM Pln. W my mov you to ttr srvi, srvi tur or monthly us llown or no xtr hr or tril prio. W ll tll you t lst 30 ys or w o this. At th n o your tril prio, w my ithr: kp you on th ttr srvi, srvi tur or monthly us llown or no xtr ost; or mov you k to your prvious srvi, srvi tur or monthly us llown. W ll tll you wht w r oin to o or w o it. You n tll us to n your tril prio whnvr you lik or i you wnt to mov k to your prvious srvi, srvi tur or monthly us llown t th n o, or urin, your tril prio. I you r BT Moil Fmily SIM Pln ustomr, ny tril will pply to vry SIM r within your pln. 28 YOU CAN CHOOSE TO CHANGE THE SERVICE, A SERVICE FEATURE OR YOUR MONTHLY USAGE ALLOWANCE I you hv th BT Moil SIM Only Pln, you n: upr th srvi, srvi tur or your monthly us llown s mny tims s you lik; mov rom your BT Moil SIM Only Pln to th BT Moil Phon Pln; or mov rom your BT Moil SIM Only Pln to th BT Moil Fmily SIM Pln. I you hv th BT Moil Fmily SIM Pln, you n o th ollowin: A SIM rs to, or rmov thm rom, your BT Moil Fmily SIM Pln. Upr th srvi, srvi tur or th monthly us llown tht pplis to h SIM r s mny tims s you lik. Howvr, you n t hv irnt monthly us llowns on irnt SIM rs. Any suh upr will tk t immitly. Downr th srvi, srvi tur or th monthly us llown tht pplis to h SIM r on th minimum trm hs n (ut only to th vill pln immitly low th pln you r ownrin). Any suh ownr will tk t rom th nxt illin prio. I you hv th BT Moil Phon Pln, you n upr or hn th srvi, srvi tur or th monthly us llown s mny tims s you lik, s lon s your or srvi hrs on t ru n you on t hn your BT moil. I you hoos to upr or hn th srvi, srvi tur or th monthly us llown, you miht hv to r to nw minimum trm. You my lso n to py n tivtion hr. I tht s th s, w ll tll you or you onirm th hn. I you upr rom th BT Moil SIM Only Pln to th BT Moil Phon Pln or th BT Moil Fmily SIM Pln you ll kp your urrnt phon numr n SIM r (i it s th riht siz or th quipmnt you v orr). I your xistin SIM r is not th riht siz or th quipmnt you v orr, w ll sn you nw SIM r with th sm phon numr. You ll n to tivt th nw SIM, n w ll tivt th ol on. You must rturn your ol SIM r to us i w sk you to _BT MOBILE_22pp BT PHME x210mm P16 CMYK PF: JH _BT MOBILE_22pp BT PHME x210mm P16 CMYK PF: DL-RO _BT MOBILE_22pp BT PHME x210mm P16 CMYK PF: RJ VERY IMPORTANT FOR REPRO: Pls hk A/W ils or orrt trppin. This is your rsponsiility.

10 I you or BT Moil Fmily SIM Pln usr hoos to upr your monthly us llown, you ll riv th ull monthly us llown o your nw BT Moil SIM Only Pln, BT Moil Fmily SIM Pln or BT Moil Phon Pln immitly. Th hrs or th nw pln will ontinu or th rst o th minimum trm (i pproprit). In th month tht you upr: your ol monthly us llown will ount towrs your upr monthly us llown; w won t ill you or ny us hrs tht o ovr your ol monthly us llown ut r now inlu in your nw monthly us llown; n you ll n to py th irn in hrs twn your ol pln n your nw upr pln or th rst o th month. EVERYTHING ELSE 29 SIM CARDS, EQUIPMENT, MOBILE-PHONE NUMBER AND SOFTWARE h i W ll tll you whn you shoul t th SIM rs n ny quipmnt. You my l to t othr quipmnt rom us t n xtr ost. I thr r ny hrs or th SIM rs n ny quipmnt, w ll tll you whn you orr. I w iv you ny quipmnt, th risk o loss, tht or m will pss to you rom whn you t it. This mns you r rsponsil or insurin it in s nythin hppns. Th quipmnt (xpt th sotwr in it) will lon to you on you v pi six monthly ills in ull (whih is usully six months tr th minimum trm strts), unlss: you nl th srvi within th oolin-o prio; or w suspt ru; in whih s w ll still own th quipmnt n w my sk you to rturn it to us. I you n th rmnt rly n wnt to kp th quipmnt, you must py or lvin rly. I you on t hv to py suh, you must py us th ull pri o th quipmnt minus ny isount w v you. Th vlu o th quipmnt is list in th Tri Gui n miht mor thn th pri you v lry pi (or xmpl, i w v you isount or tkin th srvi or th minimum trm or i you ot th quipmnt or r). W ll tll you how muh you n to py n whn th quipmnt (xpt th sotwr in it) will lon to you. Until you v pi your irst six omplt months ills or th BT Moil Phon Pln, th quipmnt will lon to us, unlss w tll you othrwis. Durin this tim, th ollowin will pply: (iv) You must look tr it, kp it in oo workin orr n not m or stroy it. I th quipmnt is m othr thn throuh ir wr n tr, you ll hv to py to ix or rpl it. You n only ownlo sotwr, pps n othr prormms rom pprov thir prtis. You must not hn, rmov or rpl ny prts in th quipmnt unlss w sk you to (or xmpl, i w r hlpin you ix prolm). You must not prmnntly iv, ls or sll th quipmnt to nyon ls, unlss w r tht you n. Any quipmnt w provi to you my lok to our ntwork. Whn you own th quipmnt, i it s possil to unlok it n you sk us to o so, w my hr you. Dtils o th mount o tht r in our Tri Gui t t.om/triui You n your BT Moil Fmily SIM Pln usrs on t own th phon numrs w iv to th SIM rs. Ths numrs r own y OFCOM n my ivn to somon ls i you on t tk it with you (y skin or your PAC o) whn you n th srvi. You on t own th SIM r, it will lwys lon to us. W miht tivt it whn you n th srvi. An i w sk you, you must rturn or stroy th SIM r. W own, or hv lin or, th sotwr in ny SIM r or quipmnt. Somtims you ll hv to r to th trms o n n-usr lin to us th sotwr. You won t hv to py ny hrs unr ny n-usr lin, unlss you v r to o so. You must lt us upt, upr or rpl sotwr rltin to th srvi, SIM rs or ny quipmnt. Sotwr hns miht hppn utomtilly. j k You must not onnt ny quipmnt (inluin th BT moil, own phon or SIM r) to our ntwork i it my hrm th ntwork, or hrm nyon ls s quipmnt or srvis. I you o, you must isonnt it striht wy, or py us to o it. W n only rsponsil or th quipmnt n th SIM r. I you hoos to us ny othr quipmnt (lik n own phon), you must mk sur it s omptil with th srvi. 30 HOW TO GET IN TOUCH WITH US AND HOW WE LL CONTACT YOU W ll sn you ny writtn noti y mil or y postin it to your rss. W ll sn you othr notis y voimil, txt mss or othr orms o ltroni mss. W ll sn ll ills n notis y post to your rss. W ll ssum you t lttrs in th post two workin ys tr w v snt thm. It s your rsponsiility to r wht w sn to you. You n phon us on or y illin 150 rom your BT moil or own phon tht uss SIM r. Clls r r rom lnlins n BT moils, n hr t th stnr rt rom othr moils. You n lso mil us or us ny othr wy shown t t.om/ontt 31 PARENTAL CONTROLS W turn prntl ontrols on utomtilly. You n turn th ontrols on or o, or hn th lvl o ontrol you wnt, t t.om/mymoil Prntl ontrols pply inpnntly or h SIM r on your ount. Bor you iv th SIM r to somon unr 18, you must mk sur th prntl ontrols r turn on. You r rsponsil or sttin prntl ontrols or ny othr ontrols vill or ny srvi n kpin thm up to t. Whn prntl ontrols r on, w limit ss to wsits w (or our supplir) liv shoul lok us thy my uns or unsuitl or you to viw or ss (s on th hois you v m). Wsits r sort or lokin y our supplir. W r not rsponsil or torisin wsits or or you in l to o to wsits whih rn t rr. 32 BT MOBILE FAMILY SIM PLAN Th hrs or th BT Moil Fmily SIM Pln will s on th numr o SIM rs you hv in your BT Moil Fmily SIM Pln. Th mor SIM rs you hv, th rtr th isount you ll riv rom our stnr pris. But you nnot hv mor thn iv SIM rs s prt o your BT Moil Fmily SIM Pln. W will lso tk ount o ny othr SIM rs tht you hv s prt o sprt BT Moil Phon Plns. Eh BT Moil Phon Pln will outsi your BT Moil Fmily SIM Pln (n will hv sprt rmnt), ut th mximum numr o SIM rs vill s prt o th BT Moil Fmily SIM Pln will ru or h BT Moil Phon Pln you hv. For xmpl, i you hv two BT Moil Phon Plns, you ll only l to hv thr SIM rs s prt o your BT Moil Fmily SIM Pln. Your BT Moil Fmily SIM Pln isount will ppli ross ll SIM rs n you will hr on totl pri or your BT Moil Fmily SIM Pln. Th rmnt will pply to ll BT Moil Fmily SIM Pln SIM rs. Th BT Moil Fmily SIM Pln will hv minimum trm, ut you n nl ny SIM r within th BT Moil Fmily SIM Pln y ivin us 30 ys noti (s st out in lus 14). Th minimum trm will pply to your inl SIM r within th BT Moil Fmily SIM Pln. 33 SORTING OUT COMPLAINTS From tim to tim you my n to ontt us to sort out prolm. Our Customr Complints Co tlls you how to o tht n how w will l with ny omplint or isput. You n r th o t t.om/omplintso, or you n sk us to sn you opy. W ll try our st to sttl ny omplint or isput you hv. I w n t o tht, you n rr th mttr to isput-rsolution srvi to t n inpnnt opinion. Dtils o how n whn to rr isput r xplin in th Customr Complints Co. I w nnot r solution with you within iht wks o ttin your omplint, or or th iht wks is up w r in writin tht th isput will sttl y n inpnnt juitor, you n rr it or Altrntiv Disput Rsolution y onttin th Omusmn Srvis: _BT MOBILE_22pp BT PHME x210mm P18 CMYK PF: JH _BT MOBILE_22pp BT PHME x210mm P18 CMYK PF: DL-RO _BT MOBILE_22pp BT PHME x210mm P18 CMYK PF: RJ VERY IMPORTANT FOR REPRO: Pls hk A/W ils or orrt trppin. This is your rsponsiility.