Level 2 Pest Control Technician Assessment Plan

Transcription

1 Level 2 Pest Cntrl Technician Assessment Plan Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

2 Assessment Plan Pest Cntrl Technician Intrductin The Pest Cntrl Technician Apprenticeship standard has been designed t perate as the prfessinal standard fr peple wrking as Pest Cntrl Technicians at Level 2 acrss the sectr. The assessment plan is t accmpany the standard and will ensure that the cmpletin f a Pest Cntrl Technician Apprenticeship meets the requirements f the standard in terms f knwledge, skills and behaviurs. On cmpletin f the apprenticeship, the individual will be recgnised as cmpetent t perfrm in the rle f Pest Cntrl Technician acrss the sectr. This will be achieved by passing the End Pint Assessment. This plan utlines the End Pint Assessment that apprentices must successfully cmplete t achieve their apprenticeship. On-prgramme Activity: STRUCTURED PROGRAMME OF LEARNING + COLLECT PORTFOLIO OF EVIDENCE Assessment Gateway: ACHIEVE LEVEL 1 IN ENGLISH AND MATHEMATICS AND TAKE THE TEST FOR LEVEL 2 + UNDERTAKE A MINIMUM OF 12 MONTHS TRAINING + COMPLETION OF PORTFOLIO OF EVIDENCE End Pint Assessment: Knwledge Test Practical Assessment Prfessinal Discussin 2 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

3 On-prgramme activities: Activity Timescale Requirement Undertake a minimum f 12 mnths training Befre the EPA Mandatry Cmplete a recmmended structured prgramme f learning and assessment aligned t the requirements f the Pest Cntrl Technician standard. Befre the EPA Mandatry Cllectin f a Prtfli f Evidence t be cllected ver the duratin f the apprenticeship. This Prtfli f Evidence will prvide the structure fr the Prfessinal Discussin element f the End Pint Assessment Achieve level 1 English and maths and take the test fr level 2 prir t taking their end-pint assessment. Befre the EPA Befre the EPA Mandatry Mandatry Dcumented develpment reviews t ensure prgress t achieve standard. Carried ut by the emplyer and training prviders. Duratin f Apprenticeship 3 mnthly intervals recmmended Mandatry; review details t be included in the Prtfli f Evidence Assessment Methds fr End Pint Assessment Methd Cverage Assessed Grading Grade Weighting Knwledge Test Practical Assessment Prfessinal Discussin Technical Knwledge Overview f applied practical techniques Cmpetencies and Behaviurs Overview Register f End Pint Assessment Organisatins (REPAO), perated by the Educatin & Skills Funding Agency (ESFA) Register f End Pint Assessment Organisatin (REPAO), perated by the Educatin & Skills Funding Agency (ESFA) Register f End Pint Assessment Organisatin (REPAO), perated by the Educatin & Skills Funding Agency (ESFA) Fail Pass Distinctin Fail Pass Distinctin Fail Pass Distinctin 20% 40% 40% 3 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

4 On-prgramme Activities A rbust prcess f n-prgramme learning activities will ensure that apprentices make gd prgress twards the end pint assessment, which itself will be f sufficient quality t attest t the level f skills, knwledge and behaviurs required in the Pest Cntrl Technician standard. Emplyers may wish t use their nrmal perfrmance management prcesses t mnitr the prgress f the apprentice, prvide feedback and guide develpment. Training prviders may wish t supprt this by ensuring that the requirements f the apprenticeship are reflected in these prcesses and by filling any gaps thrugh their wrk with apprentices. Emplyers and training prviders may wish t carry ut jint reviews f prgress at 3 mnthly intervals, invlving apprentices, line managers and thers directly invlved e.g. mentrs, wrkplace caches, etc. There is a mandatry Prtfli f Evidence that the Apprentice will, during the curse f their apprenticeship, create and maintain in rder t prvide supprting evidence that will be needed t supplement the knwledge, skills and behaviurs (KSBs) bserved by the Independent Assessr at the End Pint Assessment. This mandatry Prtfli f Evidence will cntain evidence, such as vides, phtgraphs and ther examples f training, practical skills and experience that has been gained during the apprenticeship. The Prtfli f Evidence will be a maximum f 80 pages and include between between 2 and 4 f each f the fllwing pieces f evidence: Site Survey Reprts Prgress Reprts Site survey phtgraphs r vides Custmer references / feedback letters r s Supervisr assessment dcuments The Prtfli will be used in the Prfessinal Discussin t prvide evidence f skills that may nt be bserved at the time f the Practical Assessment, due t seasnal r ther restrictins. End Pint Assessment Gateway Emplyers must satisfy themselves that apprentices are ready fr their end pint assessment fllwing a minimum f 12 mnths f training. Apprentices must demnstrate that they meet the fllwing criteria: Achieved a minimum level 1 English and maths and taken the tests at level 2 Satisfactry cmpletin f the structured training agreed with the apprentice by the emplyer A cmpleted prtfli t allw the apprentice t cnsistently demnstrate the knwledge, skills and behaviurs as described in the standard. Althugh the apprentice shuld nly be recmmended fr end pint assessment when 4 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

5 they are ready, emplyers shuld have a remediatin prcess in place t supprt any apprentice wh des nt meet the cnditins f the end pint assessment. ST Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

6 End Pint Assessment Timings and Activities It is suggested that the prcess f setting up the End Pint Assessment, as recmmended and utlined in the table belw, shuld begin arund 3 mnths befre the cmpletin f the apprenticeship. Timescale Wh Activity Onprgramme Up t 3 mnths prir t cmpletin EPA Apprentice /Emplyer/ Training Prviders n the ESFA s Register Emplyer External Assessment by an apprved End Pint Assessment rganisatin n the REPAO Engage in a structured prgramme f learning and assessment. Keep a prtfli f evidence f cmpleted tasks in the wrkplace (e.g. lgbks f wrk cmpleted, perfrmance review recrds, learning/training evidence) cvering cmpetencies, behaviurs and perfrmance n ccupatinal tasks Review f prgress and ensure the apprentice is n track as part f regular tracking f prgress. Achieve Level 1 in English and Mathematics and take the test fr Level 2 English 2 English and Mathematics. Fr thse with an educatin, health and care plan r a legacy statement the apprenticeships English and maths minimum requirement is Entry Level 3 and British Sign Language qualificatin are an alternative t English qualificatins fr whm this is their primary language Cmpletin f prtfli f evidence Emplyer and Training Prvider t identify any gaps and prduce a plan fr the final 3 mnths Emplyer t decide timing f the end assessment based n the utcmes f the n-prgramme training and prgress demnstrated in the apprentice s prtfli f evidence. The EPA pulls tgether all activities which have taken place during the apprenticeship and prvides the verall final decisin as t the cmpetence f the apprentice fllwing the End Pint Assessment. End Pint Assessment End Pint Assessment must be undertaken by an independent assessment rganisatin that is n the Educatin Skills Funding Agency s Register f End-Pint Assessment Organisatins (REPAO). Assessment rganisatins must appint apprpriately qualified and experienced assessrs. Assessrs must be independent, i.e. have n cnnectin with the apprentice, their training prvider r emplyer. The End Pint Assessment may be cmpleted within a three mnth perid t accmmdate wrk scheduling and cst effective planning f resurces. The End Pint Assessment will be undertaken ver a ne-day perid. Successful achievement f the end pint assessment will lead t final certificatin f 6 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

7 the apprenticeship and demnstrate that the apprentice is a fully cmpetent Pest Cntrl Technician. The End Pint Assessment uses the fllwing three cmpnents and shuld be undertaken in this rder: ST0429 Knwledge Test (20% weighting); this will cver areas f underpinning and applied Knwledge Practical Assessment (40% weighting); an bservatin f practical skills in which the apprentice will demnstrate their skills, behaviurs and underlying knwledge, as required by the Pest Cntrl Technician Standard Prfessinal Discussin (40% weighting); this will take the frm f a prfessinal discussin based n the evidence prvided in the prtfli review See Appendix 1 fr details f which assessment methd will be used t assess each element f the Standard. Further details n each assessment element are prvided belw. Knwledge Test (Stage 1) Apprentices will be required t cmplete a technical based Knwledge Test cnsisting f a ttal f 40 multiple chice questins taken under examinatin cnditins in a cntrlled envirnment. The Knwledge Test will cnsist f a mix f direct and scenari based questins. Each multiple chice questin will have fur respnse ptins with ne crrect ptin. Questins will cver knwledge elements detailed in the Pest Management Knwledge, Skills & Behaviurs (Appendix 1) and will fcus n the sectin Cre Technical Skills in which 20 tpics are cvered. Each tpic will have a minimum f 5 questins in a questin bank f sufficient size t mitigate predictability, and will be set, held and mderated by the Assessment Organisatin. The Knwledge Test will ensure that 2 questins are asked n each tpic frm the Pest Management Cre Technical Skills in Appendix 1. The Knwledge Test will take the frm f a written questin paper. The duratin will be n lnger than 1 hur and shuld take a minimum f 45 minutes t cmplete enablling apprentices t demnstrate cre technical knwledge acrss the Pest Cntrl Technician Standard. The Knwledge Test will take place at the start f the assessment day, ahead f the Practical Assessment and Prfessinal Discussin. The questins will be determined and standardised by assessment rganisatins in cnsultatin with representative emplyers. The apprentice will take the Knwledge Test in a suitably cntrlled envirnment mutually agreed between the assessment rganisatin and emplyer and be invigilated by the independent assessr appinted by the end-pint assessment rganisatin. Invigilating can be cnducted n a ne-t-ne r ne-t-many basis, up t a maximum rati f ne assessr t three apprentices in rder t ensure sufficient time can be allcated by the assessr t undertake the further tw assessment mdules within the assessment perid stated. The test will be marked immediately by the independent assessr, fllwing a marking guide prduced by the assessment rganisatin. The Knwledge Test will be marked ut f 100 marks. The 40 questins in the test will each have a mark f 2.5 fr every crrect answer given; a minimum f 60 marks will be needed 7 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

8 t pass. The Knwledge Test marks and assciated grades are shwn at the tp f Table 2. The Knwledge Test mark will prvide a percentage scre twards the verall apprentice grade when the weighting fr this assessment methd is applied i.e. Knwledge Test mark x 0.2 [Knwledge Test 20% weighting] = Knwledge Test percentage scre twards verall apprenticeship grading. 8 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

9 Practical Assessment (Stage 2) Apprentices will cmplete a practical bservatin assessment, typically t match the tasks described in the Practical Assessment Table 1 belw and the assciated perfrmance criteria (Table 2). During cmpletin f the tasks in a real wrk envirnment, apprentices will be expected t demnstrate the knwledge, skills and behaviurs they have learnt thrugh cmpletin f the apprenticeship prcess thrugh: Cmmunicating with team members and thers Demnstrating apprpriate behaviur expected in the wrkplace Wrking t agreed prcesses and methds If, during the practical assessment, the pprtunities t assess all the required knwledge, skills and behaviurs (KSBs) d nt naturally arise, an additinal 15 minutes at the end f the bservatin can be allcated. This time will be used by the Assessr t ask a maximum f 10 questins with the aim f prviding the the apprentice with the pprtunity t demnstrate thse KSBs that may nt have been bserved. The duratin f the Practical Assessment will be n lnger than 2 hurs and shuld take a minimum f 1 hur, 45 minutes t cmplete. The Practical Asssessment will take place after the Knwledge Test and will take the frm f a site survey in a real wrk envirnment. The Practical Assessment will be managed and marked by an independent assessr appinted by the end-pint assessment rganisatin n a ne-t-ne basis. This shuld be the same independent assessr wh cnducts the Knwledge Test and Prfessinal Discussin see belw. The independent assessr must be currently wrking in the industry and be ccupatinally cmpetent. During the bservatin, assessrs will have freedm t ask questins in supprt f the tasks being bserved. Assessment rganisatins will prvide standardised questin sets and a questin template upn which t recrd the assessment utcme. The Practical Assessment will prvide the pprtunity fr the apprentice t demnstrate cre and specific knwledge, skills and behaviurs as detailed in Appendix 1 in a real-life wrk situatin. This will ffer the pprtunity t bring tgether and apply their learning. Apprentices will be assessed t cnfirm that they can apply their knwledge t safely perfrm peratinal pest cntrl activities with minimum supervisin. The Practical Assessment will be marked ut f 100 marks; a minimum f 60 marks will be needed t pass. Criteria fr marking and grading the practical assessment are shwn in Table 2. The Practical Assessment mark will prvide a percentage scre twards the verall apprentice grade when the weighting fr this assessment methd is applied i.e. Practical Assessment mark x 0.4 [Practical Assessment 40% weighting] = Practical Assessment percentage scre twards verall apprenticeship grading. 9 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

10 Table 1 Practical Assessment Carry ut prcesses fr prviding pest cntrl services The Practical Assessment is abut undertaking activities in a pest cntrl envirnment, assessing the current situatin in regard t infestatin, carrying ut prcedures with the aim f eradicating pests and preventing future infestatin. This shuld include carrying ut tasks t identify and remve ptential surces f infestatin, crrect use f apprpriate equipment and prducts and regulatry and legislative cmpliance. The apprentice will plan the wrk and prducts and equipment safely and efficiently. Perfrmance criteria During the practical assessment f the site survey and pest cntrl activity the independent assessr will check that the apprentice cmpetently achieves the fllwing; Display high rganisatinal, prfessinal and cmmunicatin skills thrugh: Demnstrating prfessinalism thrugh language, appearance and apprach t wrk Making decisins in accrdance with legislatin, cdes f practice and cmpany plicies Cmmunicating effectively with all custmer types demnstrating empathy and Supplying infrmatin n activities and prgress f wrk undertaken (independently and / r as part f a team) Adher t relevant health & safety and/r envirnmental requirements thrugh: Preparing fr wrk undertaking any relevant Risk Assessment / Methd Statements, manufacturers prduct requirement checks, selectin f equipment fr the task t include any pre-use checks Applying safe wrking techniques t prepare and handle any pest cntrl prducts and equipment Setting up fr wrk ensuring a safe envirnment is in place Carrying ut relevant risk hierarchies prir t use f rdenticides / insecticides Carry ut pest cntrl tasks; ensuring that tasks that: Demnstrate a knwledge and understanding f the rle f a pest cntrl technician Select and use mnitring and cntrl measures mst apprpriate fr a site Demnstrate an understanding n the impact f pest cntrl n fd safety Include rt cause analysis and integrated pest management cntrl methds where relevant Use mdern technlgies linked t different pest cntrl prcesses and/r methds Dispse f waste adhering t regulatry and / r legislative requirements Prfessinal Discussin (Stage 3) As the final stage f the end pint assessment prcess, an independent assessr will cnduct a Prfessinal Discussin. This will be a structured interview between the apprentice and the independent assessr. It will take place after the Knwledge Test and Practical Assessment. Any independent assessrs appinted by the end-pint assessment rganisatin must be currently wrking in the industry and be ccupatinally cmpetent. The interview will be used t: 10 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

11 Assess the apprentice s ability t use a range f appraches t uncver causes f prblems (rt cause analysis) Cnfirm knwledge, skills and behaviurs using the apprentice s prtfli f evidence as a basis fr the discussin. It will als cver apprentice s achievements, the standard f their wrk and their apprach. This will enable the assessment t bserve a brad range f knwledge, understanding, skills and behaviurs, such as: Structured prblem slving and decisin making Level f prfessinalism and custmer service skills. Self management Risk perceptin. During the Prfessinal Discussin, the apprentice s verall skills, knwledge and behaviurs will be rally examined. The Prtfli f Evidence will be used t infrm questining during the interview. In the Prtfli f Evidence, the apprentice will dcument evidence cllected frm written wrk, small prjects, prgress review infrmatin, earlier wrkplace bservatins, vides, phtgraphs and supervisr/custmer cmments. Because the Prtfli must be reviewed by the Independent Assessr, it will be submitted n later than ne mnth befre the agreed date f the Practical Observatin and Prfessinal Discussin. The Prtfli will be a maximum f 80 pages and include between between 2 and 4 f each f the fllwing pieces f evidence: Site Survey Reprts Prgress Reprts Site survey phtgraphs r vides Custmer references / feedback letters r s Supervisr assessment dcuments The prtfli will primarily be in an nline frmat t allw ease f submissin. Guidance fr the frmat and cntents f the prtfli will be available as part f Candidate Guidance Ntes prvided by the assessment rganisatin. The Prfessinal Discussin will als test the currency, validity and cverage f the evidence presented in the prtfli in relatin t the knwledge, skills and behaviurs shwn in Appendix 1. The independent assessr will use a mix f cmpetency and scenari based (behaviural and situatinal) questins. Illustrative examples f the scenaris will nt nrmally be required. The independent assessr will use standardised questins frm an agreed set f questins; a template f 180 questins will be set, held and mderated by each assessment rganisatin [3 per tpic in the Prfessinal Discussin clumn in the Cre Knwledge, Skills and Behaviurs Tables in Appendix 1]. The assessment rganisatin will be respnsible fr keeping questins relevant. Fllw-up questins may be used t prbe further int the detail in rder t satisfy the independent assessr f the apprentices depth f knwledge and skills. This Prfessinal Discussin will be cnducted under cntrlled 11 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

12 cnditins n a ne-t-ne basis. The apprentice respnses will be dcumented by the independent assessr and this dcument will be added t the prtfli f evidence. ST0429 The duratin f the Prfessinal Discussin will be n lnger than 1 hur and shuld take a minimum f 45 minutes t cmplete. The Prfessinal Discussin will be carried ut facet-face fllwing the Practical Observatin. The lcatin fr the Prfessinal Discussin will be agreed between the apprentice, emplyer and the assessment rganisatin. The Prfessinal Discussin must be cnducted by the same independent assessr that has reviewed the results f the Knwledge Test, the Prtfli and carried ut the Practical Observatin. The Prfessinal Discussin will be marked ut f 100 marks; a minimum f 60 marks will be needed t pass. Criteria fr marking and grading the Prfessinal Discussin are shwn in Table 2. The Prfessinal Discussin mark will prvide a percentage scre twards the verall apprentice grade when the weighting fr this assessment methd is applied i.e. Prfessinal Discussin mark x 0.4 [Prfessinal Discussin 40% weighting] = Prfessinal Discussin percentage scre twards verall apprenticeship grading. Marking Criteria Table 2 n the next page utlines the marking criteria that will be applied fr each assessment methd; detailed guidance will be develped by the assessment rganisatins. Appendix 1 shws which elements f the standard will be assessed by each assessment methd in the End Pint Assessment. In rder t achieve the End Pint Assessment and cmplete the apprenticeship, all pass criteria needs t be reached. Distinctin criteria builds n the knwledge, skills and behaviur demnstrated t reach the pass criteria. 12 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

13 Table 2 End Pint Assessment Element Knwledge Test Scre Scre Adequately cmpletes the technical knwledge Distinctin Criteria Pass Criteria Fail test Identify ptential health & safety risks within a pest cntrl envirnment including when wrking at height and in cnfined spaces Identify items that shuld be included within a basic health & safety kit Identify when t prduce and use site and envirnmental Risk and COSHH assessments including risks t nn-target species Identify the different legislatin and Cdes f Best Practice that relate t pest cntrl in the UK Identify the risks t public health frm pest infestatin Identify the types f pest which are f particular public health imprtance Identify the envirnments r circumstances where pests can impact n fd safety Identify a range f pests that can present a risk t fd safety Identify the risks t health frm pest infestatin Identify insects that are relevant t bird nests and what attracts them. Scre 59 Des nt achieve a ttal scre f 59 r mre. 13 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

14 Identify the prs and cns f using different frumatins and the risks assciated with their use Identify the different types f chemicals used in pest cntrl Identify scenaris where chemical and nn chemical pest cntrl wuld be used. Identify examples f target vertebrate and invertebrate pests and nn target species Identify examples f types f chrnic and acute rdenticides Identify examples f stred prduct pests and the types f envirnment they can be fund Identify the fur main prtected species in the UK and where yu might find them Identify characterists that turn an animal int a pest Identify the different types f insects where Insect Grwth Regulatrs (IGRs) are effective Identify apprpriate methds f segmentatin and despatch fllwing treatment f pests Identify custmer facing dcumentatin required in line with current legislatin and best practice. Identify the differences between cmmercian and dmestic custmers 14 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

15 Practical Assessment (100 Marks) Scre T achieve a Distinctin: Additinal marks will be awarded where understanding f wider impact and depth f prduct and legislative knwledge is demnstrated. The pints belw indicate the additinal pints that can be achieved. Demnstrate an understanding f the impact f failure t adhere t the relevant envirnmental legislatin t yurself, yur custmers and the rganisatin. (3 marks) Demnstrate an understanding f the impact f failure t adhere t the relevant health & safety legislatin t yurself, yur custmers and the rganisatin. (3 marks) Demnstrate an ability t change filters n face masks (1 mark) Demnstrate an understanding f the impact f beards and ther factrs n persnal prtectin equipment (1 mark) Demnstrate a knwledge f the regulatins and / r legislatin relating t the dispsal f pest cntrl waste and carcasses. (3 marks) Demnstrate a prblem-slving attitude, as ppsed t a that's nt my jb apprach (1 mark) Scre T achieve a Pass: Cmpletin f each requirement belw will carry the scre indicated. Present a prfessinal image and psitive apprach in line with yur rganisatins dress cde and any relevant Cdes f Cnduct and evidence gd time management skills.(3 marks) Undertake all relevant Risk Assessments identifying ptential hazards and risks (including t nn target species) and undertake the relevant prcedures t minimise thse risks.(5 marks) Evidence that yu have the crrect equipment t carry ut a site survey, demnstrating a clean and tidy wrk rder including apprpriate strage and maintenance f prducts and equipment (3 marks) Identify the type f pests that the site culd be at risk frm (5 marks) Evaluate the circumstances, cnsider the alternatives and weigh up the prs and cns befre making a treatment chice, demnstrating hw yu have drawn n yur knwledge f prduct labels and data sheets, relevant legislatin and Cdes f Practice and cmpany plicies t aid in yur decisin-making prcess. (5 marks) Scre 59 T be graded as a fail: 15 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit Des nt adhere t rganisatinal dress cde r fails t adhere t any rganisatinal Cdes f Cnduct. Fails t meet scheduled appintment time. Des nt have the crrect equipment t carry ut a site survey. Demnstrates unsatisfactry strage f maintenance f prducts. Demnstrates a pr knwledge f types f pests the site culd be at risk frm. Fails t make a cnsidered treatment chice. Fails t take int accunt requirements f prduct labels, data sheets, legislative requirements, Cdes f Practice f Cmpany plicies when making prduct chices. Des nt use the crrect PPE equipment. Fails t demnstrate sufficient knwledge f applicatin, mnitring and cntrl prcesses, and the crrect cmmunicatin prcedures fr different equipment and technlgy.

16 Demnstrate yur knwledge f hw technlgical prcesses and prcedures impact n the wider rganisatin (1 mark) Take wnership f custmer issues, taking the apprpriate actins t ensure custmer needs and expectatins are met. (2 marks) Evidence the use f the apprpriate persnal prtectin equipment whilst wrking n site. (5 marks) Demnstrate yur knwledge f applicatin, mnitring and cntrl prcesses (5 marks) Demnstrate yur knwledge f cmmunicatin prcedures f different types f equipment and technlgy. (5 marks) Identify the envirnments r circumstances where pests can impact n fd safety.(5 marks) Cnsider the different types f chemicals used in pest cntrl and the ptential envirnmental impact f their use n nntarget areas (5 marks) Demnstrate safe and effective use f equipment and trapping devices such as Ultra Lw Vlume (ULV) Fggers, Glue Bards, Electrnic Fly Killers (EFK) etc, abiding with any current legislatin r Cdes f Best Practice requirements (5 marks) Identify the relevant Infrmatin t prvide a crrect treatment, demnstrate understanding f custmer/site-specific requirements and make cnsideratin fr nn-target species (5 marks) Demnstrate a knwledge f different frmulatin ptins fr pest cntrl and the rules that advcate their use.(3 marks) Demnstrate an ability t t calculate an area a vlume, shwing an understanding 16 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit Des nt identify r explain the envirnments r circumstances where pests can impact n fd safety. Des nt demnstrate a knwledge f the different types f chemicals used in pest cntrl. Is nt able t explain the ptential the ptential envirnmental impact f their use n nn target areas. Des nt demnstrate safe and effective use f equipment and / r trapping devices. Cannt identify the relevant infrmatin t prvice a crrect treatment. Des nt demnstrate a knwledge f frmulatin ptins r rules fr their use. Is nt able t calculate area and / r vlume in relatin t mixing rates. Des nt demnstrate an understanding f the imprtance f accurancy Des nt demnstrate the crrect use f equipment and prcesses fr dispsing f waste. Des nt keep the custmer infrmed f prgress. Des nt recrd custmer issues r prgress t reslutin.

17 f mixing and applicatin rates and the imprtance f accuracy. (5 marks) Demnstrate the use f equipment and prcesses fr dispsing f waste and carcasses abiding by apprpriate legislatin and Cdes f Best Practice requirements. (5 marks) Prduce a legible and usable reprt fr the custmer. (3 marks) Demnstrate hw yu wuld keep the custmer infrmed f prgress including hw yu maintain an accurate recrd f custmer issues and prgress t reslutin. (3 marks) Demnstrate sensitivity and interest in the custmer s cncerns. (3 marks) Demnstrate hw yu might reslve custmer cnflict in line with the relevant rganisatinal plicies and prcedures. (3 marks) Demnstrate a planned prcess f fllw up t prmte best practice. (3 marks) Des nt demnstrate sensitivity and interest in custmer cncerns. Des nt demnstrate r explain hw they wuld reslve custmer cnflict. Des nt demnstrate a planned prcess f fllw up. 17 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

18 Prfessinal Discussin () (100 Marks) Scre Additinal marks will be awarded where understanding f wider impact and depth f prduct and legislative knwledge is demnstrated. The pints belw indicate the additinal pints that can be achieved. State what shuld be included in different rganisatinal plicies.(1 mark) Explain the imprtance f balancing the needs f bth the rganisatin and its custmers (1 mark) Explain the ptential impact n the rganisatin if it r emplyees fail t adhere t each f the relevant legislatin and regulatins. (2 marks) Explain the impact n the rganisatin s success thrugh respnding psitively and apprpriately t different custmer needs..(1 mark) Prvide apprpriate slutins using rt cause analysis, migratin patterns, cnfrmity t hierarchy f risk etc and be able t understand its impact.(2 marks) Explain the ptential fr pathgens and nuisance, risk t prperty, peple, reputatin, legal actin and bligatins (1 mark) Scre Cmpletin f each requirement belw will carry the marks indicated. Describe yur jb rle and where it impacts n the rle f thers (2 marks) Explain hw relevant legislatin and regulatins affect the rganisatin s service prvisin and the ptential impacts n the emplyer and emplyee f nn cmpliance.(10 marks) Explain the differences between cmmercial and dmestic custmer types and their different service needs (2 marks) Describe what makes an animal a pest, shw understanding f the reasns fr cntrl and cnditins under which they thrive.(10 marks) Define what a stred prduct pest is and the types f envirnment they can be fund (10 marks) Understand and describe incmplete and cmplete metamrphsis, reprductive rates and gestatin perids f sme main pest species (10 marks) Demnstrate an understanding f apprpriate methds f cntrl in different scenaris including nn chemical cntrl fr public health pests.(10 marks) Scre Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit Des nt demnstrate a gd understanding f jb rle and impact n thers. Is nt able t explain hw legislatin and regulatin affects service prvisin. Des nt demnstrate an understanding f emplyer and emplyee respnsibilities t regulatin and legislatin. Cannt explain the difference between cmmercial and dmestic custmers. Des nt demnstrate an understanding f what makes an animal a pest, the reasns fr cntrl, reprductive rates and the cnditins under which they thrive. Cannt demnstrate an understanding f stred pests and the types f envirnment they canbe fund. Des nt demnstrate an understanding f incmplete and cmpete metamrphsis, reprductive ratese and gestatin perids f sme main species. Des nt demnstrate an understanding f apprpriate methds f cntrl in different scenaris.

19 Explain hw the life cycle f pests impacts n the preventin and eradicatin f sme main pest species.(1 mark) Demnstrate a knwledge f frmulatins, grups, active ingredients and risks f use t nn target species (1 mark) Explain what circumstances culd prevent a successful pest cntrl prcedure and what actins yu culd take t vercme this.(1 mark) Demnstrate an understanding f the impact f envirnmental site waste (including hazardus waste) prcesses and prcedures (1 mark) Give examples f the relevant legislatin / specificatin dcumentatin (1 mark) Explain best practice fr gd husekeeping and what is meant by prfing and partnerships.(10 marks) Demnstrate an understanding f site specific envirnmental waste rules including knwledge f what cnstitutes hazardus waste and prcess fr dispsal, the imprtance f crrect dcumentatin (audit trail) and the ethics f despatch (10 marks) Demnstrate an understanding f the imprtance f quality reprt-writing, site plans, recrd-keeping and regulatry requirements.(10 marks) Des nt demnstrate a knwledge f nn chemical cntrl fr public health pests. Des nt demnstrate an understanding f site specific waste rules. Des nt demnstrate an understanding f the imprtance f reprt writing, site plans, recrd keeping and regulatry requirements. 19 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

20 THIS PAGE LEFT BLANK INTENTIONALLY 20 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

21 Re-takes and/r re-sits Definitins Resit Retake Assessment f a mdule r mdules withut any further study r attendance. A charge is payable fr the resit f a mdule r mdules. Re-study including additinal learning f a mdule r mdules prir t taking the assessment f the mdule(s) again. A fee is payable fr the additinal study and assessment fr the re-take f a mdule r mdules. Re-takes and/r re-sits will nly be available t apprentices wh d nt achieve an end pint assessment element(s ). Re-sits/re-takes must nt be awarded a grade higher than pass, unless the assessment rganisatin determines there are exceptinal circumstances accunting fr the fail. Apprentices may re-take and/r re-sit ne r mre elements up t tw further times within the three-mnth end pint assessment perid. Re-take and/r re-sit utside f the three-mnth end pint assessment perid wuld require all elements t be re-assessed. Apprentices must have a supprtive actin plan t prepare fr the re-take and/r re-sit. Further re-take and/r re-sit wuld be at the discretin f the emplyer fllwing a ne-t-ne review with the apprentice t determine the suitability f the apprentice fr further testing. Final Grade Decisin The independent assessr will cmbine the mderated grades frm the Knwledge Test, Practical Assessment and Prfessinal Discussin t determine the verall apprenticeship grade in line with the grading criteria belw. Grading Criteria The apprenticeship will be graded distinctin, pass r fail. The final grade will be determined by cllective perfrmance in the three assessment methds f the End Pint Assessment i.e. Knwledge Test percentage scre + Practical Assessment percentage scre + Prfessinal Discussin percentage scre = verall percentage scre. Overall Distinctin: 85% 100% Overall Pass: 60% 84% Overall Fail: 59% r less. Apprentices als fail if they fail any element f the End Pint Assessment. End-pint Assessment Organisatins All independent assessment rganisatins must be n the Educatin and Skills Funding Agency s Register f End-Pint Assessment Organisatins (REPAO). It is recmmended that end-pint assessment rganisatins wrk cllabratively t ensure standardisatin in delivery f assessment services fr the standard. End-pint assessment rganisatins must ensure their assessrs can demnstrate: A minimum f 3 years experience f wrking in the pest cntrl sectr Vcatinal cmpetence t assess the Pest Cntrl Technician apprenticeship validated by an apprpriate end-pint assessment qualificatin 21 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

22 Assessment rganisatins must: Prvide end pint assessment guidance, where required and apprpriate, t apprentices, emplyers and training prviders in relatin t the requirements f the knwledge test, practical assessment, technical interview and marking f the end pint assessment elements Develp and maintain a single set f assessment tls that are used by all t carry ut assessments Ensure independent assessrs make cnsistent and reliable assessment and grade judgements thrugh mderatin Develp knwledge tests t meet the needs f the specialised rle. Assessment rganisatins must cnsult with representative industry experts when develping the knwledge test. Assessment rganisatins must ensure that there is cnsistency and cmparability in terms f the breadth and depth f the knwledge test, t ensure assessments are reliable, rbust and valid and ensure cmpetency are cnsistent acrss the industry Develp cmpensatry assessment fr learners with special requirements t allw reasnable adjustments t be made t assess the knwledge, skills and cmpetence f the apprentice thrugh alternative assessment techniques. Whilst these will remve barriers t participatin, they must be designed t ensure judgements are nt cmprmised t health and safety and legal requirements Appint and apprve independent assessrs fr the purpses f cnducting the practical assessment and technical interviews and grading, based n a check f knwledge, experience and independence Appint and apprve independent assessrs t mark the knwledge test and prvide the marking guidance, based n a check f knwledge, experience and independence Prvide training fr independent assessrs in terms f the requirements f the peratin and marking f the assessment tls and grading Prvide training fr independent assessrs in undertaking fair and impartial assessment and making judgements abut perfrmance and the applicatin f knwledge and behaviurs within a wrkplace setting Prvide dcumentatin and guidance in relatin t the end pint assessment i.e. making reasnable adjustment, eligibility t enter end pint assessment and cnflict f interest Hld annual standardisatin events fr assessrs t ensure cnsistent applicatin f the guidance Ensure assessment rganisatin mderatrs are trained in assessment and assurance prcesses and undertake regular cntinuing prfessinal develpment Develp and manage a cmplaints and appeals prcedure Reprt t the emplyer/training prvider n any issues that arise in relatin t the apprenticeship assessment prcess Quality Assurance Internal T meet the expected internal quality assurances fr End Pint Assessment, end-pint 22 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

23 Assessment Organisatins must have in place the fllwing prcedures and guidance: ST0429 Demnstrable and n-ging cnsultatin prcess with current industry and ccupatinal experts. Prpsed strategy t maintain this engagement and cascade relevant infrmatin thrugh standardisatin meetings t the netwrk f appinted assessrs. Maintenance prcedures fr all end pint assessment material(s) t reflect r reference current, legislatin, safety, techniques, cdes f practice and specific industry r sectr r prject requirements. Demnstrable prcedure and prcess t accunt fr and track the prgress f each learner thrugh the end pint assessment cycle, the learner assessment jurney must be the principle cnsideratin f these prcedures. Traceable netwrk f cmmunicatin and a viable prpsal t manage the cmmunicatin between the training prvider, emplyer and apprentice. If absent, a suitable implementatin strategy shuld be prpsed alng with benchmarked accepted standards and timeframes thrugh a service level agreement system. A suitable mechanism t manage the utput, within realistic timeframes, f all dependencies t the certificatin f each individual attempting the end pint assessment i.e. lead r main training prvider; independent assessrs, emplyer etc. The required liaisn with the relevant industry bdies r rganisatins t appint ccupatinally cmpetent assessrs. Plicies and prcedures t manage escalated appeals r disputes. Guidance, plicies and prcedures that describe the suitable cnditins fr the lcatin(s) f each stage f the assessment. Plicies and prcedures fr standardisatin f assessment criteria. Capacity t establish prcedures t cnfrm t the prpsed external quality assurance prcess. Assessment rganisatins will undertake mderatin f independent assessr decisins thrugh bservatins and examinatin f dcumentatin n a risk sampling basis, i.e. a minimum f 20% fr experienced assessrs and 100% fr new assessrs r where incnsistencies have been identified r where the independent assessr has been recruited frm the emplyer due t site requirements. Results cannt be cnfirmed until mderatin has been cmpleted. Quality Assurance External The respnsibility fr external quality assurance f the end pint assessments will rest with the Institute f Apprenticeships. Affrdability The initial, indicative end pint assessment csts are expected t be a maximum f 20% f the ttal apprenticeship funding band. The assessment has been designed s that all three stand alne mdules can be assessed n the same day by the same assessr, maximising affrdability and value fr mney. Manageability/Feasibility f the Standard and Assessment Plan 23 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

24 While we envisage a three year apprval cycle we als acknwledge that we need t be prepared t mnitr and evaluate early adpters reactins and perfrmance t ensure manageability/feasibility. It is expected that there wuld be in the regin f 375 new starts per year acrss the UK.. 24 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

25 APPENDIX 1 Skills, Knweldge and Behaviurs Assessment Methd by Element f the Standard Pest Cntrl Technician Key Assessment Methd PD Prfessinal Discussin KT Knwledge Test PA Practical Assessment Where elements have mre than ne assessment methds identified, it means that each f thse assessment methds will be used t ensure an verview apprach is achieved Cre Technical Knwledge EPA The principles f health, safety, welfare and envirnmentally respnsible wrk practices and hw they must be applied in relatin t the wrk, t thers and t persnal and ccupatinal health PD KT PA Hw t cmplete site surveys t include identifying pests present, entry pints and ther factrs that culd attract r sustain pests at the lcatin. KT PA Mdern technlgies linked t different pest cntrl prcesses and/r methds KT PA Understand the principles f Integrated Pest Management and Cntrl and why vertebrate and invertebrate species need t be cntrlled KT PA Be able t crrectly identify the fur main categries f pests KT Be able t crrectly identify target pests and nn target species KT PA Custmer facing and internal dcumentatin required in line with current legislatin, best practice and internal cmpany requirements KT PA Hw t cmmunicate effectively t all custmer types, including senir management and peratinal staff within cmmercial businesses as well as residential hmewners, understanding the different needs and pririties f custmers t ensure a psitive PD KT PA custmer experience Different types and effectiveness f nn-chemical and chemical cntrls fr different vertebrate and invertebrate pest species KT Hw t interpret types f infrmatin, methd statements, risk assessments, manufacturers infrmatin, briefings, wrk schedules etc. PD KT PA Make and explain apprpriate recmmendatins and risks t custmers t aid cntrl and prevent re-infestatin including pst treatment prcedures KT PA The safe techniques t use, handle and stre pest cntrl materials, resurces and cmpnents KT 25 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

26 Measures fr maintaining pest free cnditins including prfing and hygiene PD KT Have a knwledge and understanding f the Life cycle f pests and what turns an animal int a pest. PD KT The safe and effective curses f actin fr cntrlling current infestatins KT PA The segregatin and dispsal f waste generated as a result f pest cntrl practices including humane despatch and dispsal f carcases KT PA The principles and practices f wrking at height and wrking in cnfined spaces. PD KT The impacts f pest cntrl n fd safety PD KT When and hw t prduce and use site and envirnmental Risk and COSHH assessments PD KT PA Hw t maintain and calibrate applicatin and cntrl equipment PD KT Cre Skills EPA Recgnise when t adapt persnal behaviur and cmmunicatin apprach t meet the needs f team members and custmers including hw yu wuld deal with custmer cnflict and challenge. PD Be able t wrk as individually and as part f a team PD PA Ensure equality at all times. Treat all custmers as equals. PD Priritise yur wrklad in rder t meet custmer expectatins PD Be able t cmpete a site survey / audit t include identifying pests present, entry pints and ther factrs that culd attract r sustain pests at the lcatin. PA Select and use mnitring and cntrl measures mst apprpriate fr a site, adhering t the risk hierarchy when using rdenticides. PD PA Calculate vlumes and areas fr specific treatment types and cmply with label and persnal prtectin equipment requirements PA Use chemical and physical pest cntrl devices and tls safely and effectively PD PA Make and explain apprpriate recmmendatins and risks t custmers t aid cntrl and prevent re-infestatin including pst treatment prcedures PD PA Maintain and calibrate applicatin and cntrl equipment PA Maintain accurate dcumentatin t assist custmers with the audit prcesses and t maintain a lg f activity fr future reference PD Dispse f pest cntrl waste and carcasses adhering t legislatin and / r regulatin guidelines PA Be punctual and maintain and prfessinal appearance PA Take wnership f keeping service and prduct knwledge up t date. PD 26 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit

27 Decide n best methds f infestatin cntrl and be accuntable fr decisins made. Make decisins in accrdance with legislatin, cdes f practice and cmpany plicies Slve prblems safely, efficiently and timely Knw when and hw t seek help PA PA PA PA Cre Behaviurs EPA Demnstrate prfessinal pride in the jb thrugh apprpriate dress and psitive and cnfident language PA Adpt a right first time apprach t yur wrk and be pen t feedback (psitive and negative) PA Demnstrate the cmpany and industry values at all times, perating fairly, respectfully and with integrity, ensuring quality by PA treating all custmers as equals Achieve, and cntinually develp, a gd level f prduct and service knwledge PD Think clearly and remain calm at all times using clear and valid reasning when making decisins PA Be cnscius f peple s views and sensitivities regarding animals and pest cntrl PD PA 27 Crwn cpyright 2018 Yu may re-use this infrmatin (nt including lgs) free f charge in any frmat r medium, under the terms f the Open Gvernment Licence. Visit