Multiple Locations Pharmacy Conference

Transcription

1 Register now to attend! Multiple Locations Pharmacy Conference A MEETING OF THE MINDS, AN ESCAPE OF THE SENSES February 15 19, 2012 Naples Grande Beach Resort Naples, Florida Who should attend Independent pharmacy owners and managers of two or more locations Those planning to expand their current practice Manufacturers and sellers of products, technology, and services

2 Pharmacy benefits are endless The NCPA Multiple Locations Pharmacy Conference offers pharmacy owners and managers of multiple locations the opportunity to expand their practices and make their current locations more successful. This is the best opportunity to network with peers who share common special interests. Learn about current legislative initiatives concerning community pharmacy today. Gather tips on quality customer service, the latest pharmacy technology, improving workflow, securing your assets, growing your business, and much more. And, you ll meet a select group of manufacturers and sellers of products, technology, and other services for independent pharmacy. Preliminary Schedule Wednesday, February 15 7 a.m. Golf 8 a.m. 4 p.m. Optional Tours 1 4:30 p.m. Registration 7 10 p.m. Welcome Reception Thursday, February a.m. Breakfast Buffet 7 a.m. Noon Registration 8 a.m. Noon Educational Programming Noon 1:30 p.m. Luncheon 1 4:30 p.m. Optional Tour 2 3 p.m. Shoot the Breeze (available to pharmacy owners/managers only) 5:30 7 p.m. LDF Fundraiser Reception Friday, February a.m. Breakfast Buffet 7 a.m. Noon Registration 8 a.m. Noon Educational Programming Noon 1 p.m. Luncheon 12:30 3:30 p.m. Partners in Success Networking (tabletop exhibits) Evening On your own Saturday, February a.m. Breakfast Buffet 7 a.m. Noon Registration 8 a.m. Noon Educational Programming Noon 1:30 p.m. Luncheon 12:30 4:30 p.m. Optional Tours 1 2 p.m. Shoot the Breeze (available to pharmacy owners/managers only) 7 11 p.m. Closing Night Reception and Dinner Sunday, February a.m. Continental Breakfast Schedule subject to change. For additional information and program/schedule updates, visit or call (800)

3 Preliminary Educational Programming THURSDAY February a.m. General Session I Issues and Answers This informative one-on-one session with pharmacist experts brings you the opportunity to hear the latest about where the industry is going and voice your questions and suggestions. Come prepared to hear more about NCPA s 2012 legislative strategy for community pharmacy, what issues will be presenting opportunities and challenges in the months and years to come, and actions you can take to help control your destiny. 10 a.m. Noon General Session II PBMs: Who s on First PBM policies and issues have a significant impact on your independent community pharmacy business every day. Information and resources about their game plan are crucial in the daily fight to control that influence. This program will bring you a unique opportunity to hear the perspectives of PBM industry and gain critical insight into the decision making that supports the plan designs that affect your practice. FRIDAY February a.m. General Session III Culture of Service: Culture of Success What do Ritz Carlton, Southwest Airlines, Zappos and Nordstrom have in common? They are highly successful companies that define themselves as service companies that happen to sell. They have established themselves at the top of their respective fields by knowing what the customer wants before the customer does and delivering positively outrageous service. Gaining insight and focus is easier than you imagine and this session, led by a top service industry consultant, will show you how to go beyond what customers expect and train your employees to deliver exceptional service that will have your customers raving about their experience and rewarding you with their loyalty. 10 a.m. Noon General Session IV From Curb to Pharmacy Counter: Matching the Customer to the Front End This program will build on the previous session by taking that great customer service and giving you the front-end tools to keep your customers satisfied. Take-aways that get into the science and art of arranging your pharmacy s merchandise to best suit your patient s needs and convenience. This combined with the pharmacy s layout, floor plan, and outreach make a critical difference in how your patients perceive your pharmacy. SATURDAY February a.m. General Session V The Art and Science of Digital Marketing sponsored by Upsher-Smith Laboratories, Inc. From Facebook to Twitter, Yelp, and beyond, your customers are spending more time on social and other digital marketing platforms and less time with traditional outlets. This seminar is designed for pharmacy owners who want to understand the social media continuum of engagement, from geographic and demographically targeted advertising to Facebook and Twitter wall engagement, and harness these new platforms to increase customer traffic and reach. 10 a.m. Noon General Session VI How to Make So Me So You: Tested Social Media Tools for the Community Pharmacy Speakers who were a run-away hit at the annual convention in Nashville present content that has gone viral. Getting to what is the plan and bringing home implementation tools is the design of this peer-driven program. We will work on a plan, a calendar, starting content, and a list of webtools that can help you start, coordinate, and track your success. This preliminary programming is subject to change. For more up-to-date information, go to net.org and click on CONFERENCES & EVENTS. The National Community Pharmacists Association (NCPA ) is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. The NCPA Multiple Locations Conference will provide up to 12.0 contact hrs. (1.2 CEUs) of continuing pharmacy education credit.

4 Social And Peer Networking Opportunities Off-Site Events Optional activities will be available for attendees spouses and guests during this year s conference: Golf Outing Naples Grande Beach Resort See Off-Site Events Registration Form for details. All departures are from the hotel lobby. Opening Night Reception Join us on the Open Terrace for a casual get-together, where you can break the ice, meet old and new friends, and enjoy your favorite beverage and tasty hors d oeuvres, all under a star-lit sky. Shoot the Breeze Target the topics that are important to you, and enjoy lively and enlightening discussions as you brainstorm with experts on the concerns, challenges, and opportunities that face your business. A great session to exchange ideas! LDF Fundraiser Reception Attend this reception to support the NCPA Legislative/Legal Defense Fund (LDF) which funds our political advocacy efforts. Your generous contribution makes possible our in-pharmacy visits with members of Congress, targeted media pressure on policy makers, the driving of our grassroots mobilizations, and vital research on our legislation and regulatory priorities. Your corporate or personal contribution builds the advocacy war chest used to fight for the future of independent community pharmacy in Washington, DC, and in state capitals across the country. For additional information, call (703) Partners in Success Networking Take advantage of an opportunity to participate in one-on-one discussions with some of your most valuable industry contacts. This is a perfect time for multiple location pharmacy owners to meet with the companies whose cutting-edge products, technology, and services will keep you at the forefront of the industry. Closing Night Reception and Dinner Dance As the sun sets, enjoy festive food and drink, followed by great music and plenty of dancing. This conference favorite is a grand finale! Suggestion Policy Please share your comments with us (whether negative or positive) by writing to the NCPA Convention Department, 100 Daingerfield Road, Alexandria, VA Educational programming concerns will be addressed by NCPA Vice President of Education Barbara Hayward. Full or partial refund requests due to on-site conference concerns must be postmarked by March 9, 2012.

5 NCPA 2012 Multiple Locations Pharmacy Conference Registration Form February 15 19, 2012 Naples Grande Beach Resort Naples, Florida PLEASE PRINT OR TYPE. TO REGISTER AN ADDITIONAL TEAM MEMBER, PLEASE COPY THIS FORM. NAME NCPA MEMBERSHIP NO. SPOUSE/GUEST NAME PHARMACY/COMPANY NAME ADDRESS CITY/STATE/ZIP NICKNAME (FOR BADGE) NO. OF STORES To book your hotel, call and mention the NCPA group code ABEV or go to click EVENT tab, and click on the logo to book online. (Form is in the far right column.) TELEPHONE FAX Cut off date for housing is January 25, REGISTRATION FEES (Includes CE, opening reception, breakfast, breaks (Th. Sun.), lunch (Th. Sat.), and closing night reception & dinner.) NCPA MEMBER OWNER/MANAGER $ 1,050 NON-MEMBER OWNER/MANAGER* $ 1,300 NCPA MEMBER PHARMACY TEAM MEMBER $ 750 NON-MEMBER PHARMACY TEAM MEMBER* $ 1,025 NCPA ML-MEMBER PHARMACY TEAM MEMBER** $ 550 SPOUSE/GUEST (DOES NOT INCLUDE CE)*** $525 $ 450 Pharmacy Team Members must attend with an Owner/Manager registrant from the same company. NCPA Corporate Members must sponsor an event or participate in the Partners in Success Networking opportunity to attend. Due to the nature of the conference, admittance to some sessions is restricted to pharmacy owners and managers, only. * A portion of your registration automatically will be applied toward your first year of membership. ** To attend at the Multiple Location (ML) Member Pharmacy Team Member price, your company must be a Multiple Location Member, and you must attend with an Owner/Manager paying full price. To learn more about the NCPA Multiple Location Membership Program, please call Colleen Agan, NCPA membership director, at *** All spouses and guests must be registered and badges must be worn to all events. PAYMENT o Check: Amount enclosed (payable to NCPA) $ o Credit card: American Express Discover MasterCard Visa Total Charge $ CARD NUMBER EXP. DATE SECURITY CODE NAME ON CARD (PRINT) SIGNATURE (REQUIRED) Security code is the three-digit number on the back of the credit card or four-digit number on the front of an American Express card. My signature, directly above, indicates that I agree to abide by the conference hotel and cancellation policies included below. HOTEL POLICY: NCPA is committed to producing only high quality, content-rich meetings for its members and partners. To ensure this quality at an upscale destination and facility, NCPA is required to contract for a specific block of sleeping rooms and nights. To ensure that NCPA meets this contractual obligation with the host property, conference attendees are required to stay at the official conference hotel and reserve rooms through NCPA only. CONFERENCE CANCELLATION POLICY: All registration cancellation requests must be submitted in writing and sent to Patrick Dougherty at NCPA,100 Daingerfield Road, Alexandria, VA or via fax at Refunds, less a $100 processing fee, will be issued for cancellations received by February 5, Refunds will not be issued for cancellations received after February 5, TO REGISTER, go online, call, fax, or mail fax NCPA Meetings and Conventions Department 100 Daingerfield Road, Alexandria, VA 22314

6 NCPA 2012 Multiple Locations Pharmacy Conference Hotel Registration Form February 15 19, 2012 Naples Grande Beach Resort Naples, Florida HOTEL POLICY: NCPA is committed to producing only high-quality, content-rich meetings for its members and partners. To ensure this quality at an upscale destination and facility, NCPA is required to contract for a specific block of sleeping rooms and nights. After that block has been reached, rooms are subject to availability. To ensure that NCPA meets this contractual obligation within the host property, conference attendees are required to stay at the official conference hotel and reserve rooms through NCPA only. PLEASE PRINT OR TYPE NAME TITLE SPOUSE/GUEST NAME PHARMACY/COMPANY NAME ADDRESS CITY STATE ZIP TELEPHONE FAX ARRIVAL DATE DEPARTURE DATE NUMBER OF PEOPLE SHARING ROOM HOTEL CUTOFF DEADLINE: JANUARY 25, 2012 (Room rate is subject to availability after this date.) RATE Room Single Double Standard $269 $269 All room rates are quoted exclusive of appropriate state and local taxes, fees, and assessments, which is currently 10%. A portion of the room rate is rebated to the Association. ROOM TYPE PREFERENCE (based on availability at check in) King Two Queens PAYMENT o Credit card: American Express Discover MasterCard Visa Total Charge $ CARD NUMBER EXP. DATE SECURITY CODE NAME ON CARD (PRINT) SIGNATURE (REQUIRED) Security code is the three-digit number on the back of the credit card or four-digit number on the front of an American Express card. TO REGISTER, go online, call, fax, or mail fax NCPA Meetings and Conventions Department 100 Daingerfield Road, Alexandria, VA 22314

7 NCPA 2012 Multiple Locations Pharmacy Conference Off-Site Event Registration Form February 15 19, 2012 Naples Grande Beach Resort Naples, Florida PLEASE PRINT OR TYPE NAME GUEST PHARMACY NAME/COMPANY NAME ADDRESS CITY/STATE/ZIP TELEPHONE Wednesday, February 15, 2012 Golf Outing at Naples Grande Beach Resort Golf Course $250 per player Number Golf Handicap: $75 Rental Clubs, indicate: Right-handed clubs Left-handed clubs (Includes green fees, continental breakfast, box lunch, and beverages on the golf course.) Deep Sea Fishing $260 per person, 8 a.m. 12:30 p.m. Number (Includes transportation, bait, tackle, ice, fishing license, and assorted drinks.) Naples City and Shopping Tour $70 per person, 1 4 p.m. Number (Historic tour of Naples, local attractions, beaches, and world-class shopping areas. Shop at leisure before returning to hotel.) Thursday, February 16, 2012 Everglades Airboat Tour $115 per person, 1:30 4:30 p.m. Number (Includes transportation and 60-minute airboat tour one of the most popular attractions in Florida.) Saturday, February 18, 2012 Thomas Edison and Henry Ford Winter Estate Tour $125 per person, 12:30 4:30 p.m. Number (Tour Thomas Edison and Henry Ford winter homes, full of memorabilia including Henry Ford Model T Ford, and much more...) Naples City and Shopping Tour $70 per person, 1 4 p.m. Number (Historic tour of Naples, local attractions, beaches, and world-class shopping areas. Shop at leisure before returning to hotel.) Payment o Check: Amount enclosed (payable to NCPA) $ o Credit card: American Express Discover MasterCard Visa Total Charge $ CARD NUMBER EXP. DATE SECURITY CODE NAME ON CARD (PRINT) SIGNATURE (REQUIRED) Security code is the three-digit number on the back of the credit card or four-digit number on the front of an American Express card. WAIVER (TO BE SIGNED BY ALL TOUR PARTICIPANTS MAKE COPIES IF NECESSARY): In consideration of accepting my entry, I, the undersigned, intending to be legally bound for myself, my heirs, executors, and administrators, do hereby release and discharge the National Community Pharmacists Association and all individuals coordinating these events from any and all liability arising from illness, injuries, and/or damages that I may suffer as a result of my participating in any of these events. SIGNATURE DATE TO REGISTER, go online, call, fax, or mail fax NCPA Meetings and Conventions Department 100 Daingerfield Road, Alexandria, VA 22314

8 100 Daingerfield Road Alexandria, VA Multiple Locations Pharmacy Conference Naples Grande Beach Resort Naples, Florida February 15 19, 2012