Module 6: Visitor Expectations

Transcription

1 Mdule 6: Visitr Expectatins Overview This mdule will cver: Visitr statistics Visitrs impressins f New Zealand Custmer service scenaris (think abut CARE) Yu are the face f New Zealand and Team 2011 This mdule will cver what visitrs expect. Yu will cver sme infrmatin that will help yu understand why it s imprtant t New Zealand and ur ecnmy. The Turnament runs frm September 9 t 23 Octber We are expecting 85,000 visitrs frm 127 cuntries. That s fur times the size f the 2005 Lins tur! Visitr Expectatins What d yu think visitrs expect when they cme t New Zealand? T have fun and enjy themselves Learn and explre new things Activities set within ur clean, natural envirnment Visiting spectacular scenery and natural attractins A place t relax and get in tuch with nature Be welcmed with a Kiwi smile A range f activities t experience such as trying new cuisine, city attractins and wildlife watching Marketing ur cuntry t the wrld under the brand New Zealand 100% Pure shws the wrld New Zealand is the mst staggering beautiful place in the wrld t have fun. TM Rugby Wrld Cup Limited 2008

2 Scenaris Team 2011 has a respnsibility t New Zealand t welcme visitrs with pen arms and make sure their stay is awesme. Just t make sure we are all n the same page, here are sme scenaris fr yu t answer, remembering ur visitr s expectatins. Circle the crrect answer, crrect answers will be at the end f this mdule. Questin A French visitr wants t knw where the Infrmatin Centre is. A Gergian visitr wuld like t knw t get t the Museum An English visitr wants t knw where t buy a New Zealand made suvenirs Pssible Answers Srry I dn t knw I am nt part f that team Shrug yur shulders and pint twards t directin yu think it is Using their map yu cnfirm they knw their current lcatin. Yu give landmarks t lk ut fr and pint them in the right directin Shrug yur shulders and plitely explain yu are nt frm the city Direct them t the Infrmatin Centre Yu explain yu are nt sure but direct them t a Visitr Infrmatin Hst wh will be able t prvide directins Pint them in the directin f the City Centre Yu prvide them with sme tips n what t lk fr and prvide a few ptins that have researched Explain yu dn t knw but keep an eye pen fr a shp called Suvenirs Plus in the City Centre TM Rugby Wrld Cup Limited 2008

3 Internatinal Greetings USA France Tnga Canada Argentina England Sctland Suth Africa Wales Fiji Sama See belw table fr the Internatinal Greetings f each cuntry and als sme interesting facts: Hi. USA natinal men s Rugby team is nicknamed the Eagles. Their highest wrld ranking was 14 th psitin frm Nvember 2, September 10, Bnjur. The handshake is a cmmn frm f greeting. Friends may greet each ther by lightly kissing n the cheeks, nce n the left cheek and nce n the right cheek. Mal e lelei. Rugby was brught t the regin in the early 20th Century by sailrs and missinaries and the Tnga Rugby Ftball Unin was frmed in late Tnga beat Fiji 9-6 in their first test in 1924 played in the capital Nukualfa. Hi. Tday, rugby in Canada is well represented in all ten prvincial unins. Currently, wmen s teams are flurishing all acrss the cuntry with ver 125 clubs that have wmen's teams. Buens días. Spanish and Italian are the mst cmmn languages. A standard handshake, with direct eye cntact and a welcming smile will suffice. Maintaining eye cntact indicates interest. Hell. In 1845, Rugby Unin was created when the first rules were written by pupils at Rugby Schl, Warwickshire. A frmer pupil f the schl, William Webb Ellis, is ften fabled with the inventin f running with the ball in hand in The first rugby internatinal tk place n 27 March 1871, played between England and Sctland. Awrite! Thugh Sctland is a part f the United Kingdm f Great Britain, its legal system is still separate frm that f England, Wales, and Nrthern Ireland. Geie dag. Nelsn Mandela handed the William Web Ellis trphy t Springbk Captain Francis Pienaar. In 1995, Suth Africa wn the Rugby Wrld Cup n hme sil. It seemed, the cuntry had cme tgether as ne. Dydd da, Rugby is the natinal sprt f Wales. On the 19th February 1881 the first Welsh Rugby team was selected t play England. The Welsh crwds are wrld renwned fr their singing. Bula. Fiji is ne f the few cuntries where Rugby Unin is the main sprt. There are apprximately 80,000 registered players frm a ttal ppulatin f arund 950,000. Mal. The Saman team are ften called Manu Sama, in hnur f a famus Saman warrir, and frm 1924 t 1997 cmpeted as Western Sama. They perfrm a traditinal Saman challenge called the Siva Tau befre each game. TM Rugby Wrld Cup Limited 2008

4 Australia Ireland Italy Gidday. It was suggested by the media that Australia shuld have a nickname. Rabbits were apparently ne f the names suggested, thugh this was turned dwn as they did nt want the natinal team t represent an imprted pest. They pted fr the native Wallaby instead. Dia duit, It s nt the custm in Ireland t wear green ties, hats r ther green clthing n St. Patrick's Day. A sprig f shamrck in the cat lapel is preferred. Bungirni, Greetings are enthusiastic yet rather frmal. The usual handshake with direct eye cntact and a smile suffices between strangers. Russia Zdravstvuite. Rugby Unin was played in Imperial Russia as early as in Hwever, the first fficial match tk place in Mscw in In 1934, the Mscw Champinship was started and in 1936, the first Sviet Champinship tk place. New Zealand Kia ra. Rugby is New Zealand s natinal sprt. The mst pints ever scred in a rugby match by any team was New Zealand against Japan in RWC New Zealand has three fficial languages: English, Sign Language and Te Re Mari. TM Rugby Wrld Cup Limited 2008

5 Summary f Mdule We cvered: Visitr Statistics Visitrs Impressin f New Zealand Custmer Service Scenaris (think abut CARE) New Zealand will be n the wrld stage, shwcasing ur culture, sprting pride, landscape, unique experiences and ur Kiwi hspitality. Every New Zealander has a respnsibility t help internatinal visitrs experience their wn persnal and unique New Zealand stay. Let s make ur cntributin t their stay memrable t ensure they share a psitive experience with their friends and family back hme. Answers t Activity Visitr Expectatins Questin A French visitr wants t knw where the Infrmatin Centre is. A Gergian visitr wuld like t knw t get t the Museum An English visitr wants t knw where t buy a New Zealand made suvenirs Crrect answers blded Srry I dn t knw I am nt part f that team Shrug yur shulders and pint twards t directin yu think it is Using their map yu cnfirm they knw their current lcatin. Yu give landmarks t lk ut fr and pint them in the right directin. Shrug yur shulders and plitely explain yu are nt frm the city Direct them t the Infrmatin Centre Yu explain yu are nt sure but direct them t a Visitr Infrmatin Hst wh will be able t prvide directins. Pint them in the directin f the City Centre Yu prvide them with sme tips n what t lk fr and prvide a few ptins that have been researched Explain yu dn t knw but keep an eye pen fr a shp called Suvenirs Plus in the City Centre TM Rugby Wrld Cup Limited 2008