November 11, Worldwide ERC would like to thank today s sponsor: 2014 Worldwide ERC

Transcription

1 Nvember 11, 2014 Wrldwide ERC wuld like t thank tday s spnsr: 2014 Wrldwide ERC

2 The 2014 Biggest Challenges Survey: Issues, Trends, and Best Practices 2014 Wrldwide ERC

3 Welcme and Learning Zne Instructins Technical difficulties? Dial r questins t supprt@webex.cm. T submit a questin 1. Click n the Q&A tab in the lwer right-hand prtin f yur screen. 2. Type yur questin int the dialg bx at the bttm f the screen. 3. Click the Send buttn. T return t Meeting Rm windw: If yu are in full screen mde, yu may return t the meeting rm windw by clicking the View Meeting Rm buttn lcated at the bttm left crner f yur screen Wrldwide ERC 3

4 CRP and GMS Certificatin If yu are a CRP seeking CE credit fr this Learning Zne, yu must utilize the CRP Recertificatin Credit Frm, available nline at: crp-recertificatin-frm.aspx (Please nte that all [S]CRPs must use this frm and pay the $8 admin fee t receive CE credit) If yu are a GMS seeking CE credit fr this Learning Zne, yu must include the name/date f this webinar n yur GMS Renewal Applicatin (at the time yu apply fr recertificatin). The Renewal Applicatin is available nline at: Applicatin-Frm-Vide.aspx 2014 Wrldwide ERC 4

5 Tday s Presenters Ken Kpec Vice President, Accunt Management Esther Kiddle Directr, Cartus Cnsulting 2014 Wrldwide ERC 5

6 Sessin Agenda: The 2014 Biggest Challenges Survey Key Findings: 2014 Survey Tp challenges/challenging regins The Challenges in Depth Issues acrss the regins Tips and recmmendatins Key Takeaways 2014 Wrldwide ERC 6

7 Abut the Survey: Survey Respndents 164 respnses frm wrldwide internatinal mbility prfessinals Representing ver 8 millin emplyees Average annual mves: 543 All industry grups Research cnducted Q3, 2014 Biggest challenges and best practices examined 2014 Wrldwide ERC 7

8 Abut the Survey: Data Segmented by 11 Gegraphical Areas f the Wrld Nrth America Central & Suth America Nrth & Central Asia Eurpe (including Eastern Russia) (including Western Russia) Middle Greater China Nrtheast East Indian Asia Africa Subcntinent Sutheast Asia Oceania AMERICAS EMEA APAC 2014 Wrldwide ERC 8

9 Reginal Activity Levels: Where Cmpanies are Ging 2014 Wrldwide ERC 9

10 Challenging Regins: Africa Mves t #1 Spt Mst Challenging Regin Lcatin % Last year s #1 1. Africa 69% 2. Indian Subcntinent 55% 3. Greater China 53% 4. Middle East 51% 5. Central & Suth America 47% 6. Nrth & Central Asia 36% 7. Nrtheast Asia 32% 8. Sutheast Asia 32% 9. Eurpe 21% 10. Nrth America 18% 11. Oceania 15% 2014 Wrldwide ERC 10

11 Challenging Regins: Imprtance t Business Gals Mst Challenging Regin Lcatin % 1. Africa 69% 2. Indian Subcntinent 55% 3. Greater China 53% 4. Middle East 51% 5. Central & Suth America 47% 6. Nrth & Central Asia 36% 7. Nrtheast Asia 32% 8. Sutheast Asia 32% 9. Eurpe 21% 10. Nrth America 18% 11. Oceania 15% Mst Critical t Future Business Gals Lcatin % 1. Nrth America 51% 2. Greater China 41% 3. Eurpe 35% 4. Central & Suth America 29% 5. Sutheast Asia 26% 6. Nrtheast Asia 21% 7. Middle East 19% 8. Africa 19% 9. Indian Subcntinent 15% 10. Nrth & Central Asia 11% 11. Oceania 11% Percent f respndents with a 4 r 5 rating n a 5 pint scale Wrldwide ERC 11

12 Tp-Rated Challenges: Cst, Husing, Cmpliance Percent f respndents cnsidering relcatin factrs as significant challenges with a 4 r 5 rating n a 5 pint scale Wrldwide ERC 12

13 Availability High csts Tp-Rated Challenges: Husing Cnsistent Tp 3 Challenge! Tugh cmpetitin fr available units High and ften unrealistic expectatins n the part f assignees Quality Landlrd and lcal custm difficulties 2014 Wrldwide ERC 13

14 Tp-Rated Challenges: Husing/Regins Middle East 2. Africa 3. Greater China 2014 Wrldwide ERC 14

15 Tp-Rated Challenges: Husing/Type & Availability Unfamiliar styles Vertical Urban Hungary Philippines Kenya 2014 Wrldwide ERC 15

16 Smaller spaces New surrundings Tp-Rated Challenges: Husing/Type & Availability Panama Panama Hng Kng Lndn Singapre 2014 Wrldwide ERC 16

17 Traffic and cngestin Tp-Rated Challenges: Husing/Type & Availability Cmpetitin and expat suitability = higher csts Nairbi 2014 Wrldwide ERC 17

18 Tp-Rated Challenges: Husing/Cst Larger, mre familiar lcatins may be available but cme with additinal csts, cmmuting times In sme areas, little r n husing is available at all! Indnesia 2014 Wrldwide ERC 18

19 Tp-Rated Challenges: Husing/Lcal Custms & Requirements Lack f centralized listing service Unfurnished may mean cmpletely empty! First cme, first served Cash rules Landlrd is King 2014 Wrldwide ERC 19

20 Tp-Rated Challenges: Husing/Security Prximity t nn-cnfrming neighbrhds Cmmuting Gated cmmunities Security requirements in hmes/apartments Landlrds/cmpanies India India India 2014 Wrldwide ERC 20

21 Best Practice Recmmendatins: Husing Have funds available t pay security depsit and ther csts n the spt Inspect hme and make demands/request fr repairs up frnt Define wh is respnsible fr what (i.e., security installatins) Be prepared fr crprate guarantr requirements Lk at neighbrhd-level csts t set husing budgets Cnsider ptential driving restrictins Set assignee expectatins UP FRONT! 2014 Wrldwide ERC 21

22 Best Practice Recmmendatins: Security Understand the security nrms fr the area and make a checklist: Living abve the first flr f a cndminium style dwelling Living belw what is accessible fr emergency r evacuatin 24/7 security Including vehicular traffic mnitring f residents and visitrs Fences, walls (cnditin) Replaceable entry lcks Alarm systems (external alerting device, fire, smke, entrance) 2014 Wrldwide ERC 22

23 Tp-Rated Challenges: Cmpliance 2014 Wrldwide ERC 23

24 Tp-Rated Challenges: Cmpliance Central and Suth America 1 2. Africa 3. Greater China 2014 Wrldwide ERC 24

25 Tp-Rated Challenges: Cmplying with Laws & Regulatins Cmplying with laws & regulatins Tax issues increasing Visa and immigratin regulatins becming mre restrictive, cmplex New lcatins, cmplexity China tax Brazil currency UK visas 2014 Wrldwide ERC 25

26 Tp-Rated Challenges: Cmpliance Privacy, PII, & data security Increased fcus by cmpanies due t high prfile breaches & bugs Prtectin f emplyee PII paramunt in mbility systems Result: mre scrutiny by cmpanies when reviewing cntracts, agreements, prcesses, & IT systems 2014 Wrldwide ERC 26

27 Tp-Rated Challenges: Cmpliance Privacy, PII, & data security Increased fcus by cmpanies due t high prfile breaches & bugs Prtectin f emplyee PII paramunt in mbility systems Result: mre scrutiny by cmpanies when reviewing cntracts, agreements, prcesses, & IT systems Gvernmental regulatins FAR/FTR Federal acquisitin regulatin/federal travel regulatin Auditrs viewed as aggressively identifying csts mistakenly billed as allwable Recmmend: implement tracking and cmpliance early n 2014 Wrldwide ERC 27

28 Tp-Rated Challenges: Cmpliance Privacy, PII, & data security Increased fcus by cmpanies due t high prfile breaches & bugs Prtectin f emplyee PII paramunt in mbility systems Result: mre scrutiny by cmpanies when reviewing cntracts, agreements, prcesses, & IT systems Gvernmental regulatins FAR/FTR Federal acquisitin regulatin/federal travel regulatin Auditrs viewed as aggressively identifying csts mistakenly billed as allwable Recmmend: implement tracking and cmpliance early n Tracking & reprting multi-jurisdictin business travel Shrt-term assignees & business travelers Develp & enfrce plicies Best way t track: via travel services r industry tls 2014 Wrldwide ERC 28

29 Best Practice Recmmendatins: Cmpliance Due diligence Planning Partnership with third-party prfessinals r engaging with in-huse knwledge Knwledge share Clear prcesses, plicies, and training befre and nging 2014 Wrldwide ERC 29

30 Tp-Rated Challenges: Csts #1 Challenge: 3 years in a rw! 2014 Wrldwide ERC 30

31 Tp-Rated Challenges: Csts/Regins Greater China 2. Africa 3. Central and Suth America 2014 Wrldwide ERC 31

32 Tp-Rated Challenges: Csts/Greater China 2014 Wrldwide ERC 32

33 Tp-Rated Challenges: Csts/Africa 2014 Wrldwide ERC 33

34 Tp-Rated Challenges: Csts/Central and Suth America 2014 Wrldwide ERC 34

35 Best Practice Recmmendatins: Csts Ensure the glbal mbility prgram is aligned with the verall business and HR strategy Review the prgram cmpnents t ensure that the plicies supprt that verall strategy Assess the risk vs. benefit f alternative plicies and assignment practices Prvide training t the key decisin makers in the imprtance f adhering t plicy t minimize exceptins and additinal negtiatin t package Establish clear, realistic budgets t align with business strategy gals Track assignment csts Analyze/determine the value and ROI 2014 Wrldwide ERC 35

36 Key Takeaways: Tp Challenges Cmmunicatin Due Diligence Balancing Flexibility and Cntrl Upfrnt Planning Success Factrs Plicy and Prgram Administratin 2014 Wrldwide ERC 36

37 Questins & Answers 2014 Wrldwide ERC 37

38 Thank yu fr attending! T receive a cpy f the Cartus 2014 Trends in Glbal Relcatin: Biggest Challenges Survey, yur request t trustedguidance@cartus.cm. Visit the Wrldwide ERC website at r cntact Wrldwide ERC fr mre infrmatin n these tpics: Wrldwide ERC 38